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loss aversion

How Designers Use Behavioural Psychology

Chris from UX Playbook

The video explores how top-tier products leverage behavioral psychology, using Duolingo as a prime example of an application that utilizes both effective and manipulative psychological tactics. On one hand, the app excels at gamification and social interaction to keep users engaged; on the other, it …

FBI Hostage Negotiator: The Secret To Getting ANYTHING You Want! | Chris Voss

The Iced Coffee Hour

Chris Voss, a former FBI lead crisis negotiator and author of *Never Split the Difference*, argues that successful negotiation is not about being pushy or demanding but rather relies heavily on emotional intelligence (EQ) and collaboration. He emphasizes that people are driven more by loss than gain …