Why Resident Reports Matter: Fort Worth Street Repairs | City of Fort Worth
Watch on YouTubeVideo summary
The City of Fort Worth's Public Works department manages street maintenance from curb to curb on the city side, but residents play a critical role as the first line of defense in identifying potholes. Since city crews cannot inspect every street daily, citizens are often the ones who spot damage before it becomes widespread. To make the reporting process effortless for everyone, the city guarantees that once a pothole is reported, no further questions will be asked and repairs will begin within 48 hours to alleviate resident concerns.
The repair process is methodical and typically takes about 30 minutes, depending on the size of the hole. Crews start by taking a "before" photo to document the condition, then use a jackhammer to create straight edges around the pothole and remove the rounded bottom. After cleaning out all debris and dust, they spray tack sealant along the edges before filling the hole with fresh asphalt. The final step involves using a vibratory roller or tamper to smooth the surface, ensuring it is compacted tightly and leveled slightly higher than the original depression to create a safe driving surface.
For reporting these issues, the city strongly recommends using the My Fort Worth app, which allows users to instantly submit a location that directs maintenance trucks directly to the specific site. Beyond immediate repairs, the video emphasizes the importance of preventative maintenance in pavement management, noting an unwritten rule that spending one dollar today on such measures can save thousands of dollars later by avoiding total road reconstruction. Ultimately, this collaborative approach between residents and the city ensures that roads remain safe and functional for greater work efficiency.
Read the full video transcript
TPW streets are responsible for street
maintenance curb to curb. That's only on
the city side [music] of the streets.
Residents is a very important role in
pothole repairs because they're the
first line. Often they are the ones who
see the potholes before us because we
can't be on every street every day.
We try to make it effortless for the
citizen.
So once you report it to us, you don't
have to ask no more questions. You don't
have to wonder. We'll be there within 48
hours and we'll have that repaired for
you and it'll take your worries away.
Typically it take 30 minutes to repair a
pothole. It depends on the size of the
pothole and how you repair it.
We take a before picture of how it
looked before well we arrived.
>> [music]
>> We use a jackhammer to make straight
edge lines around it, squaring it up,
taking out the round bottom [music] of
the pothole.
We clean all the debris, blow all the
dust out, and then we spray tack around
the edges to seal it once we put asphalt
in there. And once we put asphalt in
there, we go like a a inch higher
[music] than the pothole because the
final step is to use a vibratory roller
or a vibratory tamper to uh smoothing it
out and flatten it down and compact it
and make it tight into that hole.
The best way to report and inform us
about potholes is the My Fort Worth app.
If I take out my My Fort Worth app and
I'm standing here and I report a
pothole,
it's going to give me this location so
there when we make everything and we get
a work order and send it to the truck,
it will bring them directly to this
pothole.
Preventative maintenance is very
important because preventative
maintenance expands the [music] life
of the road and the road conditions.
In pavement management, our unwritten
rule is you spend a dollar today, do
preventative maintenance, and it will
save you thousands of dollars later in
total road reconstruction.
You report it, we fix it to make it a
greater for work.