Why Movies, Tech & Mental Health Feel Broken - Jeffrey Katzenberg & Hari Ravichandran (4K)
Watch on YouTubeVideo summary
Jeffrey Katzenberg, a veteran of Disney and DreamWorks animation, attributes his success to an innate optimism and the ability to identify talent rather than just technical skill. He describes himself as a "truffle hunter" who seeks out good ideas, ambitious people, and dreamers, noting that recognizing such individuals requires one to be a dreamer oneself. Katzenberg emphasizes Walt Disney's lesson that great stories require strong villains to create meaningful challenges for protagonists, leading to greater victories when overcome. Furthermore, he highlights the psychological "peak-end rule," which suggests that memories of an experience are defined by its most intense moments and conclusion; thus, movies should end on high emotional notes rather than dragging out resolutions. He contrasts his own mission-driven approach with a purpose-driven one, viewing success as often accidental but deeply rewarding when it aligns with bringing laughter to the world through storytelling for children. The conversation shifts to the modern crisis in cinema and mental health, particularly regarding the impact of social media on adolescents. Katzenberg acknowledges that while movies face disruption from streaming and AI tools like ChatGPT acting as "lone wolf" villains, they are not dying but evolving into series formats that connect generations. However, he expresses deep concern over how algorithms manipulate user behavior to maximize engagement, often pushing users toward extreme content or polarization by reinforcing preferences until a perfect overlay is achieved. He cites the book *Human Compatible* by Stuart Russell to explain that AI systems can either predict what humans want or actively nudge human preferences to become more predictable for commercial gain. This dynamic has created an ecosystem where children are easily "programmed" into negative behaviors, leading to issues like sleep disruption and body image problems among teenage girls who compare themselves to influencers. Hari Ravichandran discusses the specific dangers of social media algorithms targeting vulnerable demographics, noting that while gaming might be a normal outlet for boys, excessive time on platforms can lead to cyberbullying or predatory behavior in girls due to societal pressure regarding appearance. He advocates against banning devices entirely but supports strict guardrails, such as waiting until age 16 before giving children smartphones and implementing parental tools like Aura that monitor digital well-being without spying. Ravichandran explains how their technology uses sentiment analysis to detect red lines like bullying or self-harm attempts instantly, alerting parents while distinguishing between harmless rambunctiousness in gaming and genuine distress signals. He argues against demonizing social media as the sole cause of societal issues, emphasizing that these platforms amplify existing problems rather than creating them from scratch, a nuance often lost when pointing fingers at technology to simplify complex cultural shifts. Both speakers address the broader implications for parenting and society, with Ravichandran sharing his personal history of being bullied in the UK as an only child who felt undersocialized due to socioeconomic differences. He stresses that many adults must relearn how to ask for help or trust others because these patterns were never established during childhood, a process that takes years but can be accelerated through evidence-based interventions like Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT). They discuss the cultural reaction to fictional works like *Adolescence*, warning against using highly ambiguous fiction as definitive proof of societal rot or misogyny driving violence. Instead, they advocate for a balanced approach that acknowledges algorithmic influence without ignoring other factors like family dynamics and community support systems. Ultimately, both Katzenberg and Ravichandran conclude that the path forward involves educating parents with data-driven insights to navigate this new digital landscape while fostering resilience in children through better tools and open conversations about mental health.
Read the full video transcript
Jeff, what made you so good at what you
did? I don't actually understand what
your skill set is. Like, it's obvious
that you're talented, but I I don't
actually person to accuse me of
I don't actually know what you're
talented at.
I'm not sure I I am either. Uh, let's
see. Uh, certainly a good storyteller.
Um, you know, I think, um,
you know what? I'm a truffle hunter.
I I know how to find a good idea,
recognize a good person, a talented
person. Um, I think that's probably the
most valuable skill set, which is
having an instinct for quality, for
smarts, for,
you know, ambition, vision, dreams, you
know, uh,
you know, I've spent, um,
most of my career
helping other people realize their
dreams.
their stories, their ideas. Um, and you
know, in order to, I think, recognize a
dreamer, you need to be a bit of a
dreamer yourself. You have to be an
optimist. You have to believe in, you
know, uh, the unknown, the, you know,
unimaginable and, uh, you have to have a
lot of enthusiasm. And so I think those
qualities
um are I'm a happy person and an
optimist. Bottomless well of optimism.
I've heard you say that you're a good
home run hitter, but you don't do
singles and bunts.
Well, yeah, that's sort of a different
that's, you know, sort of in my ambition
column, you know, sort of different
lanes that, you know, I like to take on
things that are very very very
challenging. And you know, I I I like to
say that uh you know,
I'm I I like doing things that are, you
know, improbable, if not impossible.
That's kind of my home address. And uh
you know, the outcome of that is is that
you know, when you one, you can't hit a
home run if you don't swing for the
fence. Um and more time, at least many
times, you will swing for the fence and
you won't get there, you know. So um you
got to accept that you know with success
comes failure.
You mentioned uh being able to pick a
good story one of the core skill sets
with 400 something movies 80 animated D.
What in your opinion makes for a good
story?
Um well there are many things I you know
one of I have been very lucky to have
many great me mentors and teachers. um
uh over my career. Um one of which I
actually never met cuz he had passed
away by the time uh I I arrived at the
Walt Disney Company in 1984, which is
Walt Disney himself. and he had this
amazing uh archive of his work, his work
process, his uh creative uh uh uh sort
of blueprints and um so
many great lessons learned about
storytelling from him, particularly
around his animated movies. Um one of my
favorite ones he says, you know, there's
no such thing um as a great story
without a great ending. seem pretty
obvious, right? Um, uh, there's no such
thing as a great story. Um, your story,
uh, your story, uh, let me say, "My
movies are only as good as their
villains." It's one of the things that
he said.
And you think about, uh, that through,
you know, uh, his filmography, and it's
it's pretty extraordinary. And so, uh,
you know, for me, I I look at, uh, uh,
Ursula
uh or Scar or um Jafar or Farquad or
Tylon or I could go on and on and on and
because when I read that and I
understood it, it became a a kind of a
north star.
What is it about the villain?
Um well, that m how the the better the
villain, the uh the greater the
challenge for the protagonist, right? So
you know whatever you have to overcome
um uh whatever you have to defeat the
greater that that is the greater your
victory is in it. Walt Disney said I
make movies for children and the child
that exists in every one of us. That's
kind of the northstar of the company. It
was for him. It was for my decade there.
It continues to be today in it. And so
lots of these great lessons along the
way around storytelling and what are the
essential ingredients uh of a great
story. M it's interesting to think about
the ending there's this great idea from
psychology called the peak end rule
which you might be familiar with um
Daniel Carnean who won the Nobel Prize
uh found that across a person's memory
of an experience the most uh memorable
parts were the uh peak intensity the
highest and then the end. So they did
this study with colonoscopies.
Uh in one iteration of the study uh
people went through it and you can tell
the amount of discomfort by the amount
of movement and they were asked to rate
the discomfort afterward. How did you
remember it afterward? Uh in the next
iteration of the study, different
cohort, they did the exact same but then
just left the um endoscope in for a
while uh uh but didn't move it for a
couple of minutes. So the final part,
the end of the experience was less
discomfort and the uh self-rated after
the fact uh pain was lower. So
implications for that, if you're a
comedian, finish on your best joke. If
you're a rock band, finish on your
biggest song.
Uh if you are making a movie, you know,
finish on an emotionally salient, real
high energy sort of feelood. uh
as you were explaining this and I was
imagining all the different things that
I could respond to you around
colonoscopy and I just thought you know
what just leave that one alone
but yeah I you know it it's it's really
true it's really true to think about huh
well if you've got this compelling
protagonist but you don't have somebody
that sits up against it
what's the victory yeah what's the
mountain you're climbing
I'm interested in the role of taste it's
uh very difficult to define like the
ability to choose between something
that's good and something that's not
good. Uh I guess a lot of people would
say that you've got great taste given
the productions that you were a part of.
How would you advise someone to
cultivate great taste?
Well, that's that's a mystery to me. You
know, I I really don't I don't know how
um you define taste. I don't know how
you acquire taste. Um, I've been, you
know, so lucky to be around people of
exquisite taste my whole life. And I
guess just maybe it just sort of rubbed
off or something cuz I have no idea. Uh,
my mom was an artist. Um, I think she
had good taste.
um you know uh crafting and creative and
um uh and then along the way different
people in my career had obviously
extraordinary tastes. Um that's the
mystery you know I I I know that all of
us always are so
um
uh interested and the of the mystery of
like well where does talent come from?
How does somebody how does Elton John
know how to just sit at a piano and with
with just lyrics in front of him that
he's never seen, never read before that
Bernie Talpin would do it and literally
just create where does that come from?
Right? Where does that I mean we can
talk about you know great athletes and
things that you know that that that you
know that they achieve and you know you
just wonder how can Steph Curry
you know just shoot that ball you know
from the three-point
you know world like you know how does
Messi do what he's I have no idea you
know it's a that is one of the great
mysteries of where does you know uh
unique or exceptional or special talent
come from you observing it and wanting
to know and others certainly have no
idea for myself.
Mhm. Uh there's an Elton John diary
entry uh which is maybe one of the most
legendary diary entries of all time. It
says, "Woke up, watched Grandstand,
wrote Candle in the Wind, went to
London, bought Rolls-Royce, Ringo Star,
came for dinner."
Like,
yeah.
Yeah. It's not a bad day. It's not about
dinner. I you know I mean there are many
many wonderful artists that I've had the
privilege of watching you know Germa del
Toro you know the uh uh you know writer
filmmaker
he's a philosopher he's a poet and I
could just sit and listen to him all day
long where it comes from
you know his life experiences his
knowledge his education where
you know where where do those moments
come from and obviously I've spent
decades in partnership with probably the
greatest storyteller of of of our
lifetime. Steven Spielberg,
what's it like working with him?
Dazzling.
I mean, you know, he's just a very
singular and unique and special guy and
it's been a, you know, privilege to, you
know, to be there and be a a partner and
and and a business partner and a friend
and um cheerleader and, you know,
likewise, you know, I I I had him as a
as a mentor and in all those different
roles. one one person for many many
decades. And
but watching him as a storyteller,
it's so natural. It's so instinctual.
It's it's it's amazing to see him on a
set
I I imagine is to see, you know, Leonard
Bernstein, you know, conducting an
orchestra. Yeah. It just is like he's
just so comfortable and confident and
certain and effortless. It's really
amazing. And you talk to people that
have worked with him as, you know, uh,
uh, crafts people or actors or, you
know, any anyone in it, they they just,
uh, he just knows and in a way that's
hard to to understand. I'm not sure he
can explain it.
Both of you guys are very driven. What's
driven you?
What's driven you independently to what
you do what you do?
Uh, well, it's a good question. Um
you know it feels to me like
when there are large problems or big
like big big sweeping issues um if
there's sort of a unique ability or
skill set that that I have you know
whether it's you know uh building a
business around it or sort of you know
evangelizing an idea or whatever
whatever it is that's very motivating
because it feels like it's something uh
unique that that I I can apply my
perspective to that problem to be able
to, you know, bring that forth to lots
of people that potentially have the same
problem as well. Um, I think the build
of it in a lot of ways for me is
extremely motivating cuz it feels like a
a personification of the things that I
know how to do that I can actually put
out there in a lot of ways. So I I would
I would I would say basically I've had
points in my life where I've felt very
mission driven but a lot of my life has
just been very purpose- driven I guess
is sort of the easy way I would think
about it which is uh the purpose has
been hey can I take what I feel or sort
of what I'm able to see in my head and
build things that others can get benefit
from others can see as well. So that's
been a big driving factor for me in my
life.
Jeffrey what about you?
Um well so many things you know I mean I
think it's you know it's a sort of an
alchemy of of things that that motivate
me. I um
uh I found by accident along the way
that the most beautiful thing in the
world to me is actually laughter
and in particular the laughter of
children. It's why we tickle our kids.
We torture them by tickling them. But it
makes us happy to hear that laughter.
And uh and so literally as you know
whatever you know somebody's greater
plan coincidence I land at a company
where your job is to get up and make
movies and TV and animation and things
that bring laughter to the world. That's
that that is what you know um you know
that that was a legacy that you know
sort of I had the baton for a decade um
and then went on to do it you know at
DreamWorks myself and um nothing made me
happier than to stand in the back of a
movie theater and listen to the laughter
of an audience from something that you
know uh you know we all had a hand in
making. Um I have a bottomless well of a
need to win. So I'm I'm I'm always
looking for you know that uh an outcome
that is a a success and success is
measured in so many different ways and
um uh sometimes it is uh purpose driven
and sometimes as Har's saying it's it's
mission driven. The one we're doing
right now started purpose- driven and
then through a set of circumstances
became missiondriven which in a way is
maybe the most rewarding.
What's the difference between purpose
and mission? I'm not sure.
Uh in my mind uh a mission sort of is
pushing towards uh some sort of an
external outcome. Purpose is just who
you are. Like that's just how you're
made up and that's just you know
whatever the situation that's just how
you react. Like if you're a builder you
build. And sometimes if you get very
missiondriven, you're building towards
something to be able to solve a problem.
But you know, if you're a purpose-
driven person, uh, whatever the
circumstances, even if you're not
motivated by an external outcome, it's
just how you present yourself to the
world in in your work, I guess, is how I
see it.
Yeah. Purpose to me is tactical and um
mission to me is um uh has just a whole
has sort of a humanity involved in it.
there's some greater
uh outcome than just being successful or
just winning. That you there's goodness
involved in it. That that you're you're
going to do something that is going to
make a contribution to the world that's,
you know, unique and and um invaluable.
And often it's by by accident, you know,
that's not you these things happen to
you. You know, people always say, "Well,
how do you how do you win an Academy
Award?" And I go, "Well, there is no
there is no path to win it. It happens
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What do you make of the modern world of
cinema? We keep hearing about is cinema
in crisis. Is streaming platforms made a
dent in the ability for you to make
movies in the way that you used to?
What's your read in that situation?
Well, it's complicated. I think people
always want to distill it down to simple
things. I think it is for sure a moment
of extraordinary disruption and
transformation.
um every time everyone wants to declare
movies and movie theaters dead, you
know, something else comes along and
sort of shatters that idea and you know,
whether it's Barbie or Oppenheimer or
Minecraft or whatever the latest thing
is is that when you know, Sinners, you
know, it's just which is just a
phenomenal,
you know, movie and and it just gives
people that sort of renewed
uh uh not optimism that no there's still
a place for this. Um but we you know the
world is changing all the time. You you
know you can't you you know you have to
understand and navigate your way through
it. And I think the industry as a whole
is navigating its way through
pretty challenging if not treacherous
times whether it is digital
distribution, whether it is AI tools, um
consolidation of these companies,
um uh you know legacy businesses
um uh declining and how do you
transition to the next? And I've lived
through a couple of them myself and they
are they are really really hard and
they're really really challenging and
much of the time you are having to
navigate through really uncharted
places and uh so lots of uncertainty in
that a lot of fear uh with it but um I I
still remain quite optimistic that uh
movies are a great form of storytelling
and a unique form of storytelling and um
they're not going away. What do you make
of this world where movies get ported
out into series for streaming? We've
seen this happen with Star Wars. We've
seen parts of the Avengers franchise
have this go Lord of the Rings, massive
bet by Amazon, which uh I don't know the
books, but uh not convinced how great of
a investment that was. Um, what do you
make of this sort of expansion out into
other areas like that?
Yeah, I think it's I mean, listen, there
have been phenomenal examples of great
success. Um, I just watched the latest
season of uh Daredevil,
you know, which is a spin-off of a
spin-off of a spin-off, and it I thought
it was incredible. I mean, I was just
completely mesmerized and engrossed in
it and following just like I can't wait
for the, you know, the next season of
it. And um it it just, you know, I'm
I've been now almost, you know, almost a
decade of Handmaid's Tale and watched
the latest episode last night. My head
almost exploded. M
um so I thought Sinners as I said was
just a remarkable movie and oh my gosh
you you got to I mean it's just it's an
incredible performance. It's incredibly
made. It's beautifully written. It's
it's it's special and the audience
somehow or another they knew it. They
sensed it. it got there, the word of
mouth of it, you know, and so again, I'm
an optimist uh in this. So, you know,
also it's not my job anymore. So, it's
easy for me to be
sideline
the outside and you know, like that old
Monday morning quarterback and I'm sure
many people in Hollywood
tell you what's interesting on that um
movies going to series is the inverse
which would be peiquey blinders.
Oh my god. series that's going to finish
the entire narrative arc with a movie.
Okay. Have you seen Mob Land?
Not yet.
Okay. Well, it's so interesting cuz I
literally It's almost It's not done yet
either. And I literally let I was
watching a couple nights ago with the
latest episode of Mob Land with my wife
and uh and I said to her, I said, "You
know, this really just feels like the
modern version of Peiquey Blinders. One
of my favorite shows of all time." Oh my
god.
E even with like a lot of these shows
that have repeats,
they get reset in time like as like the
the sort of the modern pattern change
like like the five versions of
Spider-Man
like you go look at the old one and you
look at the new one. It's really
interesting because it's much more
uh mapped to the current Zeke guys like
whatever however people are thinking
about it. So, a lot of those elements as
there's like a new generation of people
that are sort of re-engaging with
superheroes and
uh stories from the past. To me, it's
like a nice connection point with my
kids.
You know, we
this was what was happening when I was
young. This is what is happening now.
You are young.
Yeah. Exactly. And so, you know, it's
the same story but just told a
completely different way, but it's
something we can connect over. We can
talk about it. That's a really that's a
really really good point that you have
uh when you run it back with a movie the
what is the cultural millu at the moment
what's happening what are people worried
about Superman you know like you know my
son looks at well why does it look like
it's you know cut out of like cardboard
was
at the time you know so it's sort of a
it's like it's a cool moment that kind
of brings people together as well
well how many movies now have got some
uh lone wolf AI powered evil. It's the
Jafar of the of 2025 powered by chat
GBT. You know that why is that? Well,
it's because people have got concerns
about the sort of ascendancy of AI. Um
there's issues to do with uh inequality
a lot of the time now. So, you're
looking at what's happening from a
working-class perspective, what's
happening from an upper class
perspective in a way that may not have
been done previously. You've got much
more complex villains, right? Suicide
Squad
was
bad guys being bad but needing to be
good in order to stop worse guys
from doing something. You know that's
not
that Nathan was very good. I just want
to say that beautifully done.
Do you hear Do you hear that? Very good.
Um what would you do if you were in
charge of the Star Wars franchise? It
seems like that's something that's on
treacherous water right now.
Um,
you know, I don't it's always hard. I I
mean I think that to stand outside of uh
these and to be I don't know enough to
know um but
uh you know George Lucas along with
Steven Spielberg among the greatest
storytellers of our of our time. Um and
you know I think probably getting back
closer to its roots is um where it will
find its authenticity and you know
andor's uh you know again you can see
glimmers of brilliance and I say
glimmers it's not a glimmer it's a you
know that's a glowing light of you know
north star of something you know wildly
entertaining and wildly successful. So
the movies have seemed to have you know
struggled a bit. Um uh but my my guess
is I would go back to the Bible
and you know find my
aspiration inspiration and probably
road map by by getting back to its
roots.
Yeah. you were I mean you were asking
earlier about this sort of um switch in
media like maybe you start with the book
then you go to a different you know sort
of a a medium for for for a story. It's
really funny with uh with my son uh
during COVID, he got he's he's he's a
little guy. He's he's probably three and
a half, four at the time. And he got
obsessed with um with the Star Wars,
like the the story of Star Wars. And
a lot of how he interacted with it was
with the Legos video game. So that's how
he started was like playing on, you
know, playing with me. So it's like a
way that we would connect. We'd like,
you know, go through the story. You go
through all seven uh
in the game
in the game. like he'd literally go
through the entire book, you know, with
the Lego characters basically, right?
And so,
and then he got like super interested in
it. He's like, "Oh, wow. Like, this is
cool. It's like a good story and I know
all these characters now." He's like,
"Oh, can I watch the movie?"
Which again for a 5-year-old or four and
a half, 5-year-old, it it felt very
advanced.
But since he'd gone through that, you
know, now he was like, "Oh, I I know
these characters. I I understand what's
going on." So, he was excited about it.
But what's interesting is whether it's
sort of the game or when I watched it or
when he watches it, like the heart of
the story is just uh the power of light
over dark that seems to come through and
it seems not sort of time specific or
media specific. It just seems like, you
know, as long as you can get that
through, like it just captures uh the
audience. And
I totally hadn't thought about the, you
know, I know that the movie industry,
the music industry, and the TV industry,
I think all of those combined is smaller
than the video game industry. I think
that's right. I think that's right.
Which, you know, tells us everything you
need to know about how well video game
designers understand human behavior.
Yep. They are better able to maybe
that's that's maybe not fair. the the uh
um degrees of freedom that video games
are able to play with are able to access
human psychology
in the story.
Yeah, you're you're part of the you're a
protagonist in this, but I mean, look at
GTA 6.
Yeah.
You know, I mean, that thing is going to
I So, there's a great Reddit post. I
always I'm always skeptical about these
burner account Reddit post things
because you think how legitimate is
this? But it was somebody who claimed to
have worked at Rockstar uh throughout
most of the process of this and they
were explaining about why the delay um
the single player campaign's been ready
for 6 months now. It is completely
bulletproof. Everything's locked off.
But the online experience that they knew
GTA online was going to be this huge
thing. They're prepping apparently
they're prepping for 70 million
concurrent players
on launch. 70 million concurrent
players. It will be the biggest event
event launch of any entertainment
property ever.
Yeah.
Like we know that today.
It's almost like the other video game
companies are looking at it and going,
"Well, that's coming out. I'm going to
wait. I'm not going to launch other
games."
Yeah. Give it six months. No one's
playing anything for 6 months.
Exactly. So, yeah.
I just absurd, dude. And I I I
didn't think about the prospect of being
able to move a uh universe forward, a
story forward through Maybe even the
actual Legos themselves. Maybe there's a
way that you can add something in if
someone really cares about the law or
the cannon or the world or whatever. I
mean, look at uh George RR Martin did uh
a world of ice and fire. He wrote that
Wikip like encyclopedia Wikipedia thing
with the two people that made an online
wiki about his book. So, you know,
there's this reverse fanfiction
inclusion with the author thing where
you go, this has got to the I mean,
Fifty Shades of Gray. Yeah.
Starts off as a fanfic and then gets
turned around and okay, we've gone full
circle here into a movie that was maybe
even bigger than the thing that it meant
to be copying originally, which was
Twilight, I think. So, uh, yeah, it's
it's cool. It's cool to see this. I
swear we were talking about something
else that had some other fanfiction that
had been converted into something else.
So yeah, I mean here not only are the
mediums changing but even the direction
of contribution from creator to audience
and then the audience starts to sit on
the other side and and comes back in.
It's wild.
Yeah, it's
very interesting. I'm interested. Both
of you guys have had to leave old
chapters behind a lot. What have you
learned about reinventing yourself or
dealing with change? Well,
God, you go first.
Wow.
um
it's hard it's not it's not easy to kind
of go back and uh look at something
backwards very objectively. So that's
one thing I've learned now over the
years is you know when you look back can
you distill some number of years where
you were doing something
uh and not necessarily look at it and
say here's all the things I did wrong
but you know distill the lessons from it
and say here's some great things I
learned and how do I apply this to the
future. Uh I think the big thing for me
that's always been beneficial is I'm a
I'm a curious person and so I have a lot
of humility around learning and so I
when I approach something even if it's
something related to something I've done
in the past uh can you go in there with
an open mind you know can you go in
there sort of you know wanting to absorb
knowledge because uh there might be new
things because times have changed there
could be new things because it's a new
area there could be better experts or
people that know it better uh so can you
apply or can you sort of approach it
with humility? where um the process of
taking all these things you've distilled
from things you've done that you've
learned something from uh and now absorb
a lot of new things around the next
thing you're going to do and so I feel
like that compounds like for me I feel
like the older I get and the more things
I do somehow I seem to both enjoy it
more and I feel like I might actually be
slightly more competent now because
there's this like you know interaction
of things that
are my own learnings
and this a desire to want to learn more
as well. That's sort of a nice central
point for me.
We'll get back to talking in just a
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and modernwisdom
a checkout. Navigating change is
something that I think a lot of people
are sort of dealing with at the moment.
I've got this this is a very naent idea,
right? So, it might be total [ __ ]
Um, but we can stress test it today.
We'll call you out. Don't worry.
Good, good, good, good. I figured you
would. Um, I think that we are at a
interesting
postcoavid arc now. More interesting
than we have been uh maybe since
everything reopened back up from
lockdown. I'm noticing it amongst me, a
bunch of my friends, bunch of the people
that I work with, just stuff that I'm
observing. I think a lot of the uh uh
liberation or constriction that people
went through around COVID which caused
change right some people didn't have to
go to work I was a nightclub promoter uh
and all of the nightclubs got shut down
so that was a big change for me uh but
also
that meant that people started working
from home and some people felt liberated
by that uh I know the company that owns
C4 the energy drink uh they in a
desperate attempt to try and get people
back into the office built a $40 million
campus in Austin state-ofthe-art Uh
there's on-site chef, you can get your
V2 max tested, there's body work, and
people wave Sage around and stuff. Still
pretty difficult to get people to go
back into the office.
Um but I think that one of the things
that we will see or that I'm just like
early onset noticing, I think people are
getting sick of not being around other
people. I think that
it's human. It's human nature. People
want to be connected. That's why when
you talk about movies and movie
theaters, you know, it is one of the
true great connectors,
the shared experience
of being in a movie theater, that shared
laughter, that shared fear, scare, the
roller coaster that you're on. I don't
care how big your TV set is or how good
your screening, you know, is in your in
your home. that shared ex that communal
experience of uh you know going on a
journey in a movie is exceptional.
Sporting events, why do you know music
events that you know all of those things
have never been bigger,
right? Concerts, going out to concerts
and stuff and so yeah, I agree with you.
I think there is that sort of rebound,
if you will, out of that that that area
of isolation. Human beings need other
human beings. We need we are a social
beast,
you know. I I think uh when we were
going through co um uh for for me I I
felt like you had this sort of unique
opportunity to to kind of connect with
your family more cuz you're you're
there. So you you felt like you know uh
especially with my kids like the bonds
got tighter. You know there were there's
there's some positive elements that came
out of that because before that I was
traveling a lot. I was never really sort
of you know uh static in one place just
just for work. So you were sort of
forced into captivity in some ways with
you know with your family. So um that to
me actually ended up being much more
positive than I thought. Now the
aftermath of it has been really
interesting. And so, you know, uh, we're
talking about sort of adults here with
kids now, you know, the levels of
anxiety and the levels of sort of, you
know, how much stress those two years
caused is is we're just starting to
unfold that now, right? Like, you know,
like some of the work we're doing now is
um around some of the the mental health
challenges that these kids have that
have ramped up and amplified. So if you
look at the stats uh you see the steady
escalation of things like you know
emotional distress and uh stress
depression anxiety for adolescence
something they they've always had it
sort of climbing up uh those two years
and it's the cohort and it's really
almost like three almost four years.
It's that cohort that you can see how
they're as they are aging and now
they're you know when you take the
five to six 7 8 year olds who are now 9
10 11 12 year olds it's you can see
there's a pattern of behavior there
like the levels of anxiety are higher
than ever you know kids using negative
coping strategies like cutting or
restricting calories like those types of
things have become
uh massive and most any medical
professional you talk to will tell you
that hey something happened during co
like we can't quite our put our finger
on it but things are going you know they
were kind of bad and they were kind of
climbing up a little bit but two years
of compression then it just went up like
this so I I do think we did some
long-term damage in some of our choices
during those two years you we had sort
of a
in a in a very idiosyncratic way for our
family like we had some positive things
that came out of it but I think for the
the entirety of the population having
these kids that are meant to be out
there social, you know, interacting with
their friends and during these
developmental uh windows of time,
putting them sort of in a in a sort of a
contained environment. I I think we did
a lot of damage there that is just
starting to reveal itself is my view.
Let me add another level of complexity
and reason to be uh discontent. I had a
great conversation with this guy called
Dr. Paul Turk. He's just written a new
book. He's an evolutionary pediatrician.
So he looks at child rearing from a
developmental perspective and also from
a medical perspective using an
evolutionary lens. So looks at hunter
gatherer societies and then compares how
children would have been raised
previously to now. And one of the big
differences that you have between de
developmentally uh ancestrally versus
now is that you would have mixed age
cohorts of kids playing together. So I
understand and I agree. You lock kids
that are supposed to see other
children's faces, facial expressions in
a house, trying to teach them through an
iPad. They they don't get out. They
don't get there's mom and dad are
stressed with they don't know what's
going on. All of this stuff like tons
and tons of stuff that can go wrong. But
even before that,
yeah,
you have primed kids. They would not
have typically played. There wasn't
enough kids around that were also three.
Yeah.
To have had an entire group of
three-year-olds. There would have been a
three-year-old with a 5-year-old and an
8-year-old and a there would have been
girls and there would have been boys.
there's just a much more mixed group
which I think uh expedites learning for
the younger kids and expedites learning
of care for the older kids. So you have
this sort of switcheroo thing going on
whereas if you're you know you've got a
classroom of between 10 and 30
5y olds well everybody's going to be at
a similar sort of developmental
trajectory and then when you roll that
even more and you think okay let's
compare that ancestrally that's a bit
restricted perhaps to what we would have
been used to
and now we're going to make it we turn
that up to 11. Yeah.
Um, so yeah, it doesn't surpe
yourself you tried to make kids happy
for a very long time. I imagine that
you're quite concerned about what's
happening with their mental health now.
Hugely. I mean, it's it it it
is so bad, Chris, that we are seeing
um the pain and damage that is being
done to a generation of kids. Uh
Jonathan height wrote a great book about
this. Um but it's the world that we've
been working in now for the last two
years and it's why we've become
missiondriven.
You know uh Aura uh which is a company
that uh Har founded started out about
how do you bring safety
to I'm sorry security to us for
consumers on on online. We're all online
all the time in this and we have become,
you know, more and more and more
vulnerable. Um, if I came to your home
and robbed your home, I'd probably get a
little bit of jewelry and no cash and,
you know, probably some electronics and
stuff. But if I broke into your phone
and I got your social security or credit
card or bank account, I could do
extraordinary damage to you. you know,
criminals go fish where the fish are.
And if you look at the statistics, I
just here in America, uh, three years
ago, home robberies was, uh, just over
$3 billion a year and, uh, digital theft
was just under $3 billion a year. This
last year, now home robberies are just
over $4 billion and digital theft is
over $15 billion.
Right? So all of us are getting
assaulted left and right. There's no one
that you talked to. I promise we ask
raise your hand in this room. Somebody
has had been scammed, fished, something
negative has happened to them. We have
one of our cinematographers here shaking
their head. And if you haven't, then
it's somebody in your family that has.
It's that much of a title wave of of
problems.
Well, that was great. And that was um uh
I would say uh a a a great um
uh
uh a need and you know there was a a a
uh an opportunity to go solve this
problem for consumers. people were they
were many many uh companies were out
solving it for enterprise for companies
you know where we would hear about you
know J Penney getting all of their data
stolen and this one and that one and and
Sony had a huge breach
huge right so lots and you know billions
and billions of dollars invested in uh
cyber security but for consumer for
everyday people not so much at all
there's been very little innovation and
that was the sort of brilliance that
started uh hurry on this of building
aura. But then and I want him to tell
his story. A year and a half ago, two
years ago, he had a 13-year-old and he
should talk about his own experience
because uh this is where the
missiondriven
part of of this kicked into gear for for
us.
Yeah. Look, I think we were talking
earlier about purpose versus mission,
right? And so I think uh being purpose-
driven, you know, you see a big problem,
you say, "Look, you know, I've got the
skill. I'm going to go try to solve it.
Uh the mission part of it again for me
uh with one of my four kids uh again
this is sort of like the postcoid thing
we were talking about. Uh I do feel I
mean both with her friends and with with
the um many of the people of her age
group. Um there's both uh this isolation
element where we're talking about where
there's you know they're not mixing with
kids their own age or higher ages lower
ages but there's also this like u shift
in life from physical to digital like I
mean they're they're on their devices on
their phones all the time all day long
um
in in an odd way like the truth of their
lives are not in physical land it's
almost on their device.
It's a great take. Yeah. And we didn't
understand this. We're like a hyper
privacy focused family. We don't look at
kids phones. We don't do any of that
type of stuff.
Um and you know it was about 2 and a
half years ago. She said uh hey like I
don't feel great et like February I
think. And we said look you know you're
in the middle of school. There's a lot
of stuff going on. Let's wait till the
summer. Summer rolls around. Um and
we're like okay it's a summer vacation.
Like great. Like this you know there's
not as much stress. It actually went the
opposite way. She like went just
completely dipped. like, you know, it
was hard to get her out of bed. She was
like not in a good headsp space,
severely depressed. Um, and there was uh
there was uh uh you know, like like we
were looking at going, well, we don't
know what's going on. Seemed to get keep
getting worse. You ask her, she's oh,
everything is fine. Like I'm I'm okay,
you know, and and but clearly you can
see she's not. Then she started going
down the path of sort of a bunch of
negative coping strategies like, you
know, things that kids ought not to
consider, but you know, things that are
happening much more frequently
and we had no idea. And it got to a
point where we said, I think we need to
take her in to get care, like to get
treatment. So, we take her in, I drop
her off, and I would say probably,
this is one of the hardest things I've
ever done. Like, you take a kid, you
drop her off at a facility where you
feel like she's struggling and you don't
know what to do. It's uh you don't know
if you're doing the right thing. Come
back home, they don't let uh kids keep
phones uh at this facility. So, that's
the first time I actually looked at her
phone
and I said,
I can't believe this. This is insane.
like how could we not know? This kid's
going through so much stuff. There's so
much happening. She's struggling with a
lot of stuff. Completely invisible. Like
we could not we could not have guessed.
And we said, "Well, are we like terrible
parents? Like how how could this have
happened?"
Um so that's when we started looking
around to say, "Hey, is this just us or
or you know like is it happening?" It's
everywhere now. Like I mean I think
people are starting to talk about it
more and more uh but the stats are
staggering and you
know
so let me Yeah, it's an epidemic and
this experience that
make an analogy. Go back here. You know,
when when I was growing up, um my
parents knew where I was, what I was
doing, and who I was with.
Today, you can have a child, teenager
sitting across the table from you, and
you actually don't know where they are,
what they're doing, or who they w
they're with. They're on this the
device. They may be physically here, but
they're not. They're somewhere. they're
somewhere else. And so when from a
parenting standpoint
for so much of uh the things that we
need to do to help our children navigate
successfully through all the things that
are we all go through, you know that
that you know drinking, driving,
smoking, drugs, sex, like they're that's
life. And as parents, you know, you have
tools, you have insights, you have the
ability to help navigate your your kids
uh through that. And and what we have
found is is when it comes to social
media,
there are no tools and parents are
actually right now they're blind. They
have no ability to see what's going on.
M
I the analogy I use is is that um uh uh
when when your kid is going to learn to
drive, you know, you get a learner's
permit, you go to a Walmart parking lot,
but there's nothing around
and you help on board them. You teach
them. You show them the the rules of the
road. You show them how to respect a
vehicle and how fast it can go and how
long it takes to stop and all of the
various things around it. And there is
this process is actually takes several
years
before that first moment of a kid
sitting behind the wheel of a car and
you're giving them the keys to the car
and say you're good to go.
I know I know you know the rules of the
road. In the world of uh social media
and the online world, there are no
boundaries. There's no there's no you
have no ability to navigate to help your
kids navigate. And that's the problem
that Hurry went out to solve. But I want
to just frame for you here. It's why I
asked him to bring back my my phone
because uh we started a beta version of
of uh this online safety. So remember I
said we started with online security
and then the mission became out of Ari's
personal experience. It was like a a
hard pivot to let's expand this into how
do we protect our kids
much more important than commit than
protecting you know our our bank
account.
So there are 2500 kids between the ages
of 12 and 17 years old that were on the
beta version of this for three or four
months starting in January of this year.
So that's a pretty wide 2500 is a very
good sample both geographically and
otherwise. And here are the stats. 46%
of them are depressed.
35% have social withdrawal. 22% are up
at night scrolling and being on when
they shouldn't when they shouldn't be.
30% with low self-esteem. 22% have uh
self harm, suicidal thoughts.
And the staggering 52%
have eating issues. So 80% of girls
18 years old and younger
don't like their body shape.
80%.
And more than half of them are doing
things that are unhealthy or harmful as
a result of that.
Have you got any idea? I mean those are
shocking stats, but I always wonder
about what the base rate is
with stuff like that. Have you got any
idea what this would have been like 30
years ago?
Yes. It's really interesting. There's
actually stats that you know they
publish every year around this. The
increase precoid to postcoid like we're
talking about from before uh it happened
to now in many of these areas are like
several hundred%. Cuz it was really
interesting because you asked a really
interesting question because I actually
had the same question which is hey like
are we now just better at talking to our
kids or identifying these
is this just an endemic part of being a
teenage girl but now we can identify
right. So this is the same question I
had. I was like, well, you know, is it
that now it's become more normal for
kids to talk about it? Are the parents
much more in tune with it? So, we
actually went to Boston Children's
Hospital, who's one of our big partners,
and we said, hey, um, this is sort of
what we're grappling with. What are you
guys seeing? Like, what are you seeing
out on on the floor? What are you seeing
in the ER facilities, etc. Uh, their
view, and this is now pretty universal
with with every hospital, is um, we not
sure what's going on. There was sort of
life before COVID, life after COVID,
life after CO if there were like you
know 10 kids coming in that had cut
themselves so deeply that they needed
care because especially with girls one
of the coping strategies they go through
is cutting which has now become very
very prevalent like 11 12% of the girls
cut. Um they said you know there's like
10 in a week now we're seeing 100.
So to so to me I was like wait like
something is actually happening here
like something's happening underneath
you know is it a combination of social
media kids being on smartphones the
compression inside uh co land but the
the but the data is very very clear it's
not self-reporting it's not you know us
identifying more of these cases
something got messed up like I it's it's
hard and we can't quite tell again I
think it's unfair to say hey like you
know the phone made it all bad it's
causal that type of stuff like I don't
actually believe that I think that there
are many benefits that come from the
technology, but I do think that some of
these side effects get massively
amplified. And you know, like with my
with my daughter's um 8th grade
graduation,
the kid that did the speech, her speech
was about how she had been cutting
herself for 2 years and now she's really
excited that she's over it. They do
figure out they find their way. Many of
them find their way through it.
So, it it is it is a it's a it's a real
it's a it's a real problem. current
working hypothesis for this. I mean, you
know, Gene Twangi's got her thing,
Height's got his thing. There's some
skepticism around Jonathan's uh data,
which I'm sure that you guys have looked
at, too. And he's a good friend. I love
him. But, you know, he's like there's a
lot going on.
Well, we have the data. There's no like
ours is not this is not our
interpretation or uh projection of it.
We're actually just seeing hard data. We
had 2500. Now we've got 10,000 users on
it and we're the
when it comes to a mechanism, what
what's your just some potential sort of
causal explanations of what you think's
going on here? Global altogether type
thing.
I mean, I can kind of give you my
perspective. Again, this is just a
perspective, so take it for what it is.
I think that um we started giving kids
smartphones you know so if you look at
sort of the growth of smartphones and
the great and sort of the growth of uh
emotional sort of negativity there's
clearly it looks very very correlated
like one's going up the other one's
going up as well so it it almost seems
like when you unleash something for it
to get to a critical mass and see the
the followon effect of it takes some
time
right I mean it's like opening Pandora's
box in some ways like you open it
doesn't destroy the world right away
like it takes some time for things to
kind of get around and actually kind of
you know make make things uh rough. So I
think we've hit this like critical
juncture now where uh the amount of time
that kids are spending on these the
amount of engagement they're getting
from a lot more content that's now
available. It's hit a tipping point now
where you know and and there's enough
proliferation of that across uh the the
you know the world that it's starting to
now percolate up. There's always always
like an underlying theme as kids are
going through adolescence. It's hard.
It's just her being an adolescent.
So there's this amplification element.
There is
um
enough of this happened for enough time
now that we're now seeing the impact of
it. I think it's been building up by the
way. I don't think it's
accelerated. There's no question that
when you
I mean you just see the amount of well
one
um the devices themselves
um in terms of usability and uh um uh
interactivity and effectiveness of being
compelling.
Yes. and the effectiveness of being able
to uh uh you know reach people and to
communicate with people and to bring
them into
different places here. Um there's so
many good things that we can talk about
and so we're not here, you know, uh
looking at social media and saying that
it's this bad evil thing. There's just a
dark place in it
and there and and our kids are
particularly vulnerable
if they are
uh if they are not helped in navigating
their way through it.
I think in some ways I I think we've
kind of hacked ourselves, right? I mean
that's what's happening. Like I mean you
literally have like 10 million engineers
whose entire job is to get you more
plugged into apps and devices etc. I
mean that didn't happen when we were
kids. That didn't that wasn't a thing,
right? I mean, now you've got and again
there's no no shade, but again like we
set up the ecosystem. We told a bunch of
really smart
I mean incentives are going to
incentive.
Exactly. We set up the incentives where
he said I mean if you're a big social
media company you're doing your earnings
maximize time on site.
Yeah. If you're doing your earnings and
he said guys like we did a great thing
like you know we made everybody super
healthy.
We made everybody super healthy but our
people choose the things that they want
to do. If they didn't like it they
wouldn't choose it.
And and so
it's asymmetric warfare though. So it's
not quite the right metric to use.
Yeah. So I so I I think that we set up
the ecosystem you know we sort of
empowered smart you know sort of
ambitious people to go in and start
hacking us in some ways right and so
that's happened long enough and there's
you know there there's been enough sort
of u uh medium through which you can
kind of get this you know out which is
whether social media smartphones or some
combination. I think now we're looking
at it saying, "Oh no, like what did we
do?" Like, and we did this all without
thinking about the guard rails.
Yeah.
So, that's really where we are. Like
people trying to figure out how do you
guard because it's never going back, by
the way. You can't close the box.
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That's nomatic.com/modernwisdom.
What's your proposed reason for why it's
getting worse over time despite the fact
that kids have had social media for a
long time? Is it that the current
15year-olds have had it for over a
decade? Is it simply time and detention?
Is it the effectiveness and how
compelling uh these are? Is it the
distribution? Like what what do you
think?
I definitely think distribution has a
big part to play in it. And I think that
the way we're targeting now has gotten
much smarter, right? So basically like
let's say you know you tell some social
media platform in some way you know
whether sort of talking to it or you
know you clicking on a piece of content
that you like car wrecks or you or maybe
you're doing a project for school and
you say I want to look at a picture of a
car crash right you look at it and now
all of a sudden the engine says which is
which is a lot smarter now than it was
10 years ago. Oh you like car crashes.
So the next thing you scroll up I'm
going to show another car crash. Oh
here's another variant of the car crash.
So you so now you're sort of in this
cycle of feeding that neural pathway
with these things that kind of
continuously you and like with most of
these kids by the way you you like look
at them and say did you actually want to
see that?
Many will say no.
There's a great book uh human compatible
by Stuart Russell. Yeah. Have you read
that? I have.
Yeah. Phenomenal. Um so Stuart wrote the
textbook for AI. probably not anymore
actually I guess in the modern world of
LLMs but this thing got translated into
pretty much every language on the planet
and if you wanted to learn how to do
coding and how to do AI you're going to
read Stuart's book and he wrote a couple
of sort of popular normal people books
and uh I learned this [ __ ] terrifying
thing from him so interesting there's
two ways that algorithms are able to
better predict what it is that humans
are going to click on one is to be able
to become increasingly accurate at
working out what it is that Jeffreey's
going to press on his phone, right? Like
that. This is uh I I get closer and
closer toward your preferences and I
deliver to you things which are tighter
and tighter aligned to what that is
until it's a perfect overlay like this.
That's the first one. The second one is
that the algo nudges your preferences so
that you become more predictable.
And this birectional relationship
because this is the crazy thing about
any kind of optimizing function, right?
It's like get people to click. Yeah.
Okay. Well, you're not saying how. It's
just going to do a thing until it works
out. And this is how you get uh was it
move 14 in that Le Sudong go game? Uh
where no one could actually work out. So
why did you do that?
The reward system. Yeah, that's
correct. You you can't you get these
sort of really orthogonal moves that
nobody could have predicted. And one of
them would be well you can become better
at predicting what the user wants or you
can make the user more predictable.
Yeah. And the fact that algorithms are
reprogramming users and this I think
explains a lot of polarization,
extremism in beliefs.
And and Chris, human beings have dark
thoughts.
You know,
little little human beings, medium human
beings, old human beings. We do have
dark, you know, dark thoughts. And, you
know, this will send you down the rabbit
hole. And once you go down that rabbit
hole,
it's it's a very you can get into super
super scary territory. And we just need
to
we need to give parents the tools to
help children
get a learner's permit,
get their driver's license, and get on
the road safely.
I mean, and I, you know, I think
intuitively kind of people have figured
this out, right? which is basically you
know create a neural pathway for a
certain kind of action you know
eliciting a certain kind of reaction
just by observation like like you're
saying right which is hey like if I did
this thing what are you going to do like
oh can I now measure it and can I create
the probability around it to see if
you're going to do it again I'm going to
keep doing that right so I think that
what's happened now is we've gotten
really good at that you know over like
decades and decades of you know many
people doing lots of programming etc and
then what do human beings do you
commercialize right so now you figure
out okay well we have the skill Well, we
got to go figure out how to
commercialize it, which means I need
more people to look at my thing. That's
my main mode of commercialization. Uh,
and it turns out that kids are, you
know, easier to program than perhaps you
or me.
Okay. So, let's let's just sort of dig
in for a second, I think, about
Look, Australia's got a social media ban
now for under 16. It seems to me that
although what you guys are doing with
Aura is uh great and necessary that the
nuclear option is just to go
like no social media for anyone under
16. I mean you could probably for men
for males you could probably look at no
social media under 25 and make a
justification for that right prefrontal
cortex still develop it. Mine feels like
it's still going now. Um,
why should we not just be putting all of
our efforts into lobbying the [ __ ] out
of government to say no social media for
anyone under 60?
Well, I mean, I think besides the
practical elements of can we actually
pull it off, right? Which is again a
whole another question. You know, we
invented it because there was a reason.
There's a human reason why this thing
came to be. Now, again, you know, like
most things for human beings, we push it
to the edge and then we push it beyond
the edge. And that's just how, you know,
we're all wired. But you know there is
like I mean there are kids that um are
very introverted. You know there are
kids that you know want to have a
community that there are kids that want
that that you know have that desire to
connect with other humans
to learn to see things to explore the
world.
So there is a real need there. It's just
that like everything else, we just, you
know,
you you think about the access to
knowledge
that comes with being on this device and
the fact that that is
um that barrier is just goes down to
almost, you know, you could be on the
Masai in a, you know, in a hut there and
you could actually now have a device in
the hands of a kid with the ability to
learn and to see and travel the world
and travel through history. And
surely the the vast majority of
teenagers are not spending most of their
time on their devices
getting it to explain Charles Darwin's
origin of species.
They're not. But so let me ask you this.
So how many hours would you think a kid
spends on their device per day? Like
somebody between call it 11 and 18?
Six.
About eight hours,
right?
Eight hours.
So probably more time than they're
asleep.
Yeah. So I mean yeah that's that's
exactly right and you know you're awake
for you know call it whatever you know
12 18 hours a day and uh you're spending
the majority of it on these devices and
it goes from spot to spot there are you
know you actually do see kids are
spending time learning they're using
Google class they're using uh things to
make themselves more productive there's
more
language you know lingo we can go on to
so many good things here so this idea
that
you're just going to ban it
you know for under drive.
Yeah.
But would there not be a way to I'm not
talking about banning phones. We're
talking about banning social media. Like
how much is Instagram, Tik Tok,
Facebook. How much are these platforms
really facilitating learning?
I mean I I I I think they facilitate
more connection than learning. I would
say that that's that's one thing. But
like even take this analogy of driving a
car, right? I mean you can take and this
actually we're seeing this in the stats
too but if you you can take multiple
approaches here which is hey like
driving a car is a scary thing right
don't drive the car till you're 25
that's one approach right which again
you know has its sort of set sets of
repercussions there's one that says you
know hey uh driving a car at 16 but then
going through these sta stages so you
have a healthy relationship with cars
healthy relationship with safety sort of
another approach but the way that came
about was regulated right I mean if
there's no regulation nobody's wearing a
seat belt
Right. Right. I mean, so so, so in some
ways your question around, hey, why
doesn't the government intervene and do
something about it?
I think it's a good question. They
should because this is now sort of an
epidemic level issue. The surgeon
general's letter two years ago was
literally about this issue.
They were like, it is the the nation's
largest epidemic at the moment, you
know, mental health uh for adolescence.
But again, there's perverse forces,
right? I mean, you've got large
companies with, you know, incentives,
lots lots of capital, lots of, you know,
uh, resources that obviously don't want
for this to happen. So, there, you know,
that's the that's the dichotomy, I
think.
But again, the mission that we got on,
which is
we're not legislators, we're not
politicians and we're business people.
And we looked at it and said, well,
whether or not it should be banned or
not banned, we all have our opinions
about that. You know, I think the again
just going back to the car analogy
because it's so simple, which is
regardless of whether you're able to
drive at 10 or 12 or 14 years, you have
to wear a seat belt.
Yes.
So, um and so our ambition was
parents and parents are good at
parenting
when they have tools,
tools, then they have knowledge. Mhm.
And so for our our goal was let's now
use what is the state-of-the-art
technology today which is phenomenal.
Again, this is the positive side of it,
which is the things that we're able to
do today using AI
um are to be able to read sentiment and
insight and observation as opposed to
spying because if you spy on your kids,
if you're going to they're going to find
a way to circumvent this, right?
So,
uh this is a thing that Hari experienced
for himself personally. if I only knew
and you hear that over and over and over
again, if I just had some insight, I
could have helped them navigate. So,
I'll go back and give you like one of
the things that we've learned here is is
that as our user base gets bigger and
bigger, you start to uh see patterns of
behavior and so we have insights and can
be somewhat predictive. Now,
where we are today versus where we think
we'll be in a year or two or three days.
Yeah, as the data gets greater, the
knowledge you
But let me give you a great one, Chris,
here, because it's so fascinating to me,
which is if you're a teenage girl and
you download a calorie tracking app, we
actually know like that's step one. Now,
does step one lead to the cliff that you
dive off, you know, that somebody will
dive off of? No. But it sure is a
directional thing that if you as a
parent knew that you could just say hey
why you what tell you know not no don't
do that
but what are you trying to get out of
that how is that going to help you in
this and it and once again you can be a
great parent and help them make their
way through it if if you just knew that
I mean I'll say two things I mean to to
your question around sort of Australia
and the ban if I could go back in time I
would wait to get my kid a smartphone
until 16. I I think that that's just
good. Uh uh you know, sort of most
parents will probably tell you that
after they've kind of been through stuff
with their teenage kids. It's a hard
thing because you know, all their
friends get stuff and now you've got all
this
coordination problem. Yeah. I think
height height's proposal is you get a
weird like commune digital commune of
families together and you say, "Okay, no
one's going to but they can be friends,
but they, you know,
but that's what they're doing." A lot of
schools in California. I don't know how
effective that'll be and how much it'll
it'll uh propagate because again they go
to you know friends homes that are not
in the same school now they have so you
got all of those types of things. So
that's one thing and the other thing
I'll say is
in this battle at least sort of in this
battle that we are you know watching
kind of uh you know unfold every day the
the parents are the front line you know
so it's not you know like regulations
all that type of stuff it's it's going
to have to work its way to that but
really it's the parents that are in the
front line of the problem. So the more
they get educated, the more they
understand that this is not like a weird
thing. It's happening culturally
everywhere. And we're all sort of at a
loss for what to do and there's a like
this brewing problem that's happening.
And the more that becomes uh visible to
people say, "Hey, now I need to actually
go learn something like I need to go
learn how to, you know, interact with my
kid when these things happen, etc." So
and so if you talk to a lot of uh
clinicians and psychologist, that's what
they tell you. We there's 6,000 of us uh
clinicians and psychologists. Case loads
going up through the roof. To train
somebody to be good at that is going to
take a long time,
right? Decades plus. So where do you
find the help? Like it's the parents
like get them smarter on these issues.
Get them to understand that you know and
the and the desire and the motivations
there. They want to raise great kids
that are happy that are healthy, you
know. So that's uh
talk to me about some of the other uh
insights that you've learned from the
data that you've got. I mean that one
around the calorie tracking thing is
just f it's harrowing but fascinating.
Yeah, I'll tell you a couple more like
you know if kids are on social media for
a half an hour before they go to sleep
their sleep is interrupted more often.
How are you tracking sleep?
So basically when kids wake up they pick
up their phone so we see traffic on
their on their device or if they have a
wearable we can track that that
information as well if they're kind of
uh uh going to sleep. We see for example
like an really interesting thing we do
see that if there is a lot of activity
outside of your digital life it's a huge
positive thing like so you could be on
your phone for 4 hours a day 5 it's fine
if you're also going playing sports and
you're you know hanging out with your
friends and playing soccer like you know
those types of things are very
how do you know if they're doing that
because you can tell on the on geot
tracking where they're kind of you know
out and about basically so you can kind
of start
as opposed to the person who's just in
at home for most of the day
scrolling the whole time and like on on
their device that there doesn't and you
can see the amount of activity that they
have right and then other like another
interesting typically I'll give you like
boys and girls are very different the
patterns are quite distinct for for for
the two
boys that are on gaming platforms for
long windows of time don't seem to have
the same negative outcomes as girls on
social media
why I think it's because for boys
developmentally I think it is sort of a
way of interacting they're rambunctious
on these platforms it's just like you
know like in in it's more close to real
life in some ways. There's not as much
uh hey look at this person doing this
thing, you know. So when girls on social
media, it becomes what is this view of
how I should be because I'm seeing this
influencer be a certain way. They have a
million followers. They're doing these
types of things. And so that seems to
somehow end up driving behavior a bit
more in girls. And again, we're only
talking about this window of time like
we're just say, you know, 12 to kind of
16 17. Um, but those are I mean really
interesting to us that you know cuz if
you know these things if you have a boy
you're like okay well this is kind of
the stuff we need to go do to make sure
this kid's okay you know type of thing.
So uh and here's a kind of fascinating
because we're talking about you know
what's drove us into this area is
watching sort of these 10 to 18 year
olds. But here's really interesting
thing about it which is so that we're
focused on at first cuz that's where
it's a it's a crisis. I mean, it's just
a tsunami of just tragedy, right? But
interestingly enough,
wouldn't you be interested in
somebody objectively
giving you insight and analysis of your
online behavior, meaning how much time
you're spending on there? Uh, you know,
what are the things that you are doing
that are healthy around that? what are
the things that you are doing that have
negative implications
like a wearable tracker for your digital
for your mental for your mental
emotional health right and so like again
cuz and that's very much more like a
theme I know you're very sort of um uh
passionate about which is like creating
people that can be their best self right
so it's not just physical u you know
kind of your mental state your emotional
state we don't get a lot of data on that
there's no observation about that in it
so today actually that's the beauty of
you know this is where the innovation of
tech is phenomenal in this and is
what's what's your how are you going to
work that out or how can people learn
more about themselves with
so like for example you look at so we
now have a system where we can run
models locally on your phone so based on
uh patterns what apps you're using how
you're using them etc we'll never send
the data out of your phone basically
we'll do the compute locally that says
okay well here's sort of what your work
life balance sort of looks like because
you can see what work apps are you using
what you know personal apps are using.
We can say when you're on these things,
you know, all all your patterns of
behavior relative to your mental
and like even sentiment, right? So, we
look at it and say, hey, like when
you're on these things doing this kind
of work,
you notice that your mood is actually
sort of dipping.
So, we do a sentiment composite and you
can do it with a lot of features, even
things like how fast you type on your
phone, you know, how hard you push the
keys.
No way. So you can get all these markers
that basically say hey like you know or
the frequency like you know let's say
you're in a in an angry mood and you
know how quickly you're responding back
to somebody right if the user allows we
can also get text and we can you know
you know look at the text as well which
again is up to the user if they want to
or not. So you take all these things,
it's almost
and you feed it back to you in a in a
positive way, in a usable way where the
language that comes back to you is in a
coaching manner.
Chris, yesterday,
you know, you were not having a great
day. Something happened along the way
here. you know, you went to a store,
you, you know,
got in a tried to exchange something,
you got in an art, like it will actually
I'm looking forward to it for myself.
So, where are you at with the how how
that's ne we want to get through the
teenage thing which we just launched,
right? That's the
So, fourth quarter of this year is sort
of the first first uh MVP of it come I
was showing Luke uh this and he was
like, I really need this for myself.
I'll see you.
Okay, I need to I do need to call this
out. Uh, so Luke regularly posts it's
whatever the opposite of a flex is. He
posted 12 hours of screen time, 10 hours
of which was on WhatsApp previously if
you follow him on Instagram. Uh, but
he'll famously compare that to his
sleep. So he had twice as much screen
time as sleep time. Yeah.
Uh, for a little bit of it. I mean,
look,
I uh I think that that idea of some kind
of wearable tracker,
you don't have to wear anything. All but
the insights from a wearable
coming out of you knowity.
Yeah, exactly. I mean that that I would
I would use that in a heartbeat.
That wearable is actually more about
your
physical physical physiology.
This is actually about your mental,
right? We can tell now by that eight
hours a day what you're doing on that
device your state of mind your you know
where when you're happy when you're not
what's making you happy
I don't know whether you're going to
break some degree of um data protection
here can you use frontfacing camera to
do micro expression stuff
you could I think there's a little bit
when you start looking at images or cam
regulations that you have to worry about
with
Tik Tok's got it in their terms of
service
you know honestly I think that uh even
just tabulating stuff and saying here's
sort of what we're seeing for broad
patterns. We see users like wow like I
didn't know that like that's really like
like Luke posting you know even screen
time data
you know which I
I mean I'm using external apps because
even though Apple's tried to become more
sophisticated with screen time and
limitations it's not good enough. So,
you know what I always think about? It's
so funny. Um, you remember when before
there was the torch function on your
home screen? Y
that there was third party apps y that
was a torch that had worked out or you I
think you went and recorded a video but
didn't press the video thing and turn
the torch on. You know, you had to
jailbreak your own iPhone in an attempt
to try and get it to do the thing you
wanted it to do. And it seems to me like
this is another situation where the
lumbering Leviathan behemoth that is a
combination of governmental regulation,
tech, um cultural inertia, understanding
what it is that parents should be doing.
All of these things
can't keep up quickly enough, which is
precisely
this is what entrepreneurs do. They get
out. They find a lane. see where
something is missing
and just go innovate like crazy around
that that idea. Even you know and you
know at some point maybe these you know
behemoths will
uh be motivated by what we are doing to
take on some of the
look we saw this with the link tree you
know link tree so it was like a um a way
for you to have a very simple listing of
a bunch of different links. So in
Instagram you could only have one link
on your bio but lots of people want you
to link to multiple things. Maybe you're
a recording artist and you wanted your
new album and you wanted your most
recent live set and you wanted your
merch and you wanted your website, you
wanted your email form or whatever it
was and Linkree allowed you super no
coding needed, you know, drag and drop
like making another social media thing
and you would press that. This thing was
worth it was Australian company. It was
worth a couple of billion
simple problem
day one day day one worth a couple day a
thousand worth a couple of billion. Next
morning they wake up to find out that
Instagram has incorporated multiple
links onto their bio. So, so you have to
you have to be smart about it because
you have to be able to see that you know
at some point the trend will change. So,
so it's really interesting to us because
again the existential issue is hey like
as a company again as as as a human
being and as as a dad well we would
welcome this very much obviously is all
all of the social media companies kind
of you know integrating together and
saying let's make sure everybody's safe.
But if you're looking at it from an
entrepreneur company lens, right, you
you say, "Okay, well, what happens if
they just copy, they just look at this,
this is really good. We should do this
for all our users. They go to which is
what you're talking about with linkery,
right?"
It's really interesting thing that we
see like if you do one thing and that's
the purpose of the one thing basically
and it's broad enough thing that you're
doing, not just dragging and dropping a
link, but hey, like we can really tell
you sort of emotional, mental
well-being, etc. M
users gravitate towards things that you
are hyperfocused on and very good at you
know let's say I'm just making this up
like Apple decides that this is all
available out of the box which like you
know you look at like a life 360 and
fine my right fine is available for free
life 360 is a $4.5 billion company they
solve the one case which is where's my
kid like I want to know where my kids
are but they've doggedly focused on that
one use case so users say okay well the
services better now in my mind if I need
that I got to so you got to get there
early enough and it's got to be broad
enough and you got to make sure that you
sort of imprint in the user's mind that
hey like you know when you have this
problem come to us
which is why you know we have amazing
storytellers like Jeffrey and our board
because you got to get the story kind of
out there so people understand that
a bunch of other people like Robert
Downey Jr. is part of this too.
It's been a ride just working through
this with Jeffrey. I was funny because
we were talking about Elton John
earlier. I'll tell you sort of a funny
tidbit. Uh while we were trying to get
uh people sort of on our board, Jeffrey
was helping us quite a bit, you know,
especially for people that had big
platforms. So we uh Jeffrey said, you
know, we should talk to Tom Hanks. And
we said, "Oh, okay. That sounds good."
He said, "Well out to Philadelphia." So
I go out to Philadelphia. We're sitting
at breakfast with with Tom and Rita and
you know Jeffreey's sort of you know
going through stuff. Uh and and uh and
Tom Hanks says, "Oh, I'm going to go to
the White House this evening and see the
president." And so Jeffreey's like, "Oh,
I just came from there last week." And
so now Tom Hanks is like, "I'm going to
write you uh Jeffy's I'm going to write
you a letter. You should take it, give
it to the president when you see him
today."
So they're sitt there writing the
letter. His phone rings. I look down and
it says, "Sir Elton John."
I'm thinking I'm in like Twilight Zone.
Yeah.
So, we've had lots of great sort of, you
know, such things where Jeffy's been a
huge part of like getting us plugged
into this world of people that sort of,
you know, have original large platforms
so they can get, you know, sort of ideas
out there. So, Robert, we met through
through Jeffrey as well, though.
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That's functionhealth.com/modernwisdom.
I remember just going back to the speed
of typing pressure there, which again
[ __ ] blown my mind. I I remember um
reading an article about
Chinese health health insurance
companies using the accuracy of users on
the website inputting their data when
they apply and big data sets now
correlation stuff to go oh is this early
onset
Alzheimer's have there's some
neurological decline that you've got in
here so you can see how this could be uh
data is data right and you can draw
correlations wherever you want, but the
fact that you guys can do it to try and
intervene and I I certainly think as
well
people feel like there is a at best
slightly adversarial relationship with
most technology.
Y
uh going down to at worst like an
outright malicious intent uh by people
are on the other side of it. And if you
were to say, I'm going to Africa. I'm
going to spend some time in Africa.
Okay. What are the things that I'm going
to do to allow me to enjoy the best bits
of Africa and protect myself from the
worst bits? Well, I'm probably going to
get some deep mosquito spray and I'm
probably going to wear long sleeves and
I'm okay. So, what have I got? I have
something that helps me to experience
the good bits, but protect me from the
bits that I don't want.
I feel like most people don't almost no
one knows how to code. Yeah. And even if
you do know how to code, your iPhone's
pretty robust at stopping you from
getting in there and [ __ ] with it,
unless you want to jailbreak it, in
which case the whole thing becomes
unusable. Yeah. Uh so I think giving,
and I'm sure that you've considered this
before, but giving some degree of power
back to users uh around what it is that
they want um would be phenomenal. And
then, you know, roll the clock forward a
little bit more. Can we get to the stage
where we can choose our own algorithms a
little bit? We're starting to see tiny
little glimmers of that.
Yeah. like the like the notion of like
even with doom scrolling, right? It's
like a very simple concept. I think it
like maybe it was uh Pinterest maybe was
the first one that came up with it which
is this concept I was talking telling
about that like the the the car crashes
right you're scrolling scrolling
scrolling a very simple thing which says
hey do you actually want to see this
content or do you want to see something
else
right and it you know people say no I
actually never wanted to look at a car
crash I was just doing it for homework
you say no now the algorithm says I'm
going to show you something different so
that that's taking a little bit of
control back
right but it's actually a very powerful
thing because now you can say okay well
I know I need the dopamine head I'm
going to keep like you know pushing and
scrolling thing, but now the social
media company has given you a little bit
of power back to actually go look at
something else. So when you say, "Hey,
can you take some of these algorithms
and sort of work them backwards?" You
know, more of those types of things
actually would be very good for users, I
think. Right.
Yeah. What about um what about younger
kids? Have you looked at
the classic story, parent with crying
child in restaurant, iPad in front of
child? How concerned are you about I
don't even know what you call it infant
use.
I mean it's it's you're you're teaching
them the patterns from early on, right?
I mean it's again it's it's hard like I
I definitely see why you do it because
this kid screaming you're at a
restaurant trying to get dinner and you
know you got to make sure that you're
going to play Kam. It's like after you
try a few things here here's your iPad
go you know go go play on it. But I do
think that if it's unregulated where
that becomes the the norm, you're now
teaching them sort of something like,
you know, it's like teaching them that,
you know, when you feel bad, you should
go to a device. When you feel like you
can't cope with your emotions, like
that's how you do it. Like, so with
every one of these actions, you're doing
it. So, but that being said, we're all
social. Like, we all want to be out with
our friends and we want to make sure our
kids can get, you know, involved with
that, too. So it's not a trivial thing
uh on how to sort of you know uh make
that work but I do think there's some
negative uh things that are coming out
of that as well cuz I think we're
teaching them that you know you can
start relying on this for emotional
support basically. So
those again I don't know whether this is
Jonathan height's work or somebody
else's talking about how uh kids are
affected developmentally when they see
parents phone go off and parent look at
phone. Have you seen this, you know,
study I'm talking about?
I I don't know the specific one, but
we've heard many of these things, which
is basically with kids, especially when
they're like, you know, eight or 10 and
above.
Uh, you can tell them a lot of stuff.
I'm going to put limits on your phone.
I'm going to do all this stuff. And
you're sitting there at dinner on your
phone. They're looking at going, "Okay,
well, you're telling me one thing, so
when I get a bit older, I can do that."
You know, so you're kind of teaching
them a different thing, basically. So, I
I do think that
that's why we kind of went down this
adult path. There's not just the kids.
We want to make sure that adults are
also self-aware of, you know, how to
and again, if you're of a certain age,
you may not have gotten hooked on it
early enough. So, you might have
actually developed some patterns where
you're like, "Okay, I know how to put
the phone down because I grew up during
a time when I didn't have a phone, so I
kind of learned that skill." If you're
talking about these kids are, you know,
on their iPads at 6, seven, eight, that
is native. Like, that's how they're
growing up. You never teach them the
other side of it.
Well, you made a great point about this.
The digital world is the real world for
these. And there's a great girl Freya
India. She writes with Jonathan height
around some 25 British girl. Very
clever.
Um and she I was bringing up to her
about
a common criticism. Why are young girls
especially being so affected by what
happens online? This isn't even real
life. You know, she can they not have a
little bit more resilience? and she made
the same point you guys have, which is,
well, they spend more time on digital
devices than they do in the real world.
So, the digital world is their real
world. It's more real than the real
world.
Yeah. I I think that's the switch that
hasn't gone off, you know, broadly, by
the way, cuz people I mean, it's it's
amazing to me cuz like I'll be at a
dinner, you know, it'll be like, you
know, 10, you know, couples and, you
know, parents and, you know, I say,
"Hey, like, how many of you think that
your kids are doing really well and
everything is great?" all 10 will raise
their hands
and it's statistically not possible.
It's just not possible. So, so I look at
that and say, well, there's an
underlying thing because when they're on
their device
physically, they seem safe. So, parents
just kind of check out, they're like,
they're fine. They're just like on their
phone, you know, I don't like taking
drugs. They're not at night.
Yeah. But there's like stuff happening
there that's the same impact as, you
know, like uh like taking a drug, which
indogenous drugs, just not exogenous
drugs.
Yeah. I uh I think when it comes to
where are people going to get their
sense of control from, especially around
what it is that their kids do, I imagine
I have to imagine that for most parents,
they feel like it's kind of like a [ __ ]
like I where do I even get started here?
I have this choice between being a a
social isolationist tyrant that forces
my child to be a [ __ ] lite.
Yeah.
Or uh a a a dopamine endogenous dopamine
dealer that's going to commit them to a
life of social anxiety and depression.
Yeah. I mean, you know, look, I I think
the guard railing concept is what
appeals to me the most personally, which
is sort of the the reason we went down
this direction, which is, you know, like
if you
You can't put the thing back in the box.
It's there. Like we're in it now. Like
it's going to be there. Like you can try
lots of, you know, little hacks along
the way saying, "Oh, let's not give, you
know, kids kids devices till they're 16.
We can ban it, etc." The the difficult
thing is it's not a universally people
don't believe it's like a bad thing like
cigarettes. You know, at some point when
you believe that everybody is bad,
people mobilize around it. There's a lot
of people that think that devices are
actually good for their kids and it's
good for them because they can go to
dinner and they can give their kids
devices etc. So in that type of an
environment at the best I think we can
hope for is empower them and give them
the tools so they understand kind of
what's happening because when you
understand it you say okay I see what's
happening I I can now intervene like
give them cuz most parents you talk to
they just say look I I don't know what
to do about I I have no idea like like
and we hear like 30% of moms usually
moms when their kids go to bed will pick
up their phones and spend 45 minutes
looking through to see what the kid was
doing. So what are they actually?
Oh, that's the current solution.
Well, for a third of them.
Yeah. So they So they go through and now
now it's like, you know, you're you're a
parent, you're overwhelmed, don't have
time for anything. Now you got to come
up 45 minutes. You don't know what
you're looking for. It's a needle in the
hay stack, too, you know.
Yeah.
Um Okay. So I guess one area that we
haven't talked about yet is the
social relational content of what's
going on. I think especially for young
girls, this seems to be an area of
concern. the way that uh girls interact
with each other on social media, the
comparison, the ostracization, the sort
of um
uh backbiting social dynamic that I'm
very glad that I wasn't a female to have
to navigate through. Um, have you
thought about
what some potential interventions are to
tune down the more negative behavior
that happens socially on digital
devices?
Yes, we think about this a lot uh in in
the sense that when you know what the
mood is of a child when they're going
through certain things, right? Right? So
like like think of like a a utopian
state like you know a kid wakes up in
the morning they are super happy
everything that day is going great
everything is positive right so kind of
think of that as the north star for this
kid right then start reverse engineering
to say okay well what are the different
things that are chinking away from this
kid to not get to that place oh we
noticed that you spend 3 hours today on
social media and we see that your mood
dipped right when we compare that to a
day where you only spent 30 minutes your
mood was really good right so you can
come up with a bit of a blueprint end
for that child where you say if we can
kind of you know craft their day in this
sort of a way with with their device
we're only talking about devices here uh
that seems to have the best possible
outcome again the physical world we
can't know we're not in that zone so if
you can create that sort of customized
blueprint and then give parents the
tools saying hey you know what you ought
ought to set up a time limit where your
kid shouldn't be able to look at
Instagram for 30 minutes before bed
those types of things are starting to
kind of give the parents some tools to
now understand and that kind set things
up that's really outcome based because
you're at that point you're saying hey
like I'm driving towards making sure my
kid is actually thriving and doing
really well in an objective way and
again and the tools are meant to be
incredibly
uh flexible in that
every child and frankly every parent is
going to have their point of view their
perspective about what level of insight
and what level of control do they want
and the the level of insight and
controls you want of a 12-year-old are
quite different from a 17y old.
And so being able to
um not only at the outset but as a again
I go back to the it's the easiest thing
here on the driving analogy here which
is as you see your child
getting better and better uh and being
responsible, reliable, whatever those
things are, you stop you step further
and further away from your oversight.
And that's what the tools allow every
parent to have a bespoke relationship
with their child at a given moment in
time.
I mean, it's sort of like a nicaderm
patch in some ways, right? It's probably
the more per perverse example of it,
which is, you know, like you start with
step three, then you work down to step
two, then, you know, or maybe it's the
opposite way, you know, one of the
three. At some point, you're like, okay,
I'm off the patch. which is really what
you're trying to do is get these kids
not to get hooked on habits that are
negative for them
while not having to throw away all the
goodness that comes with it like your
you know Africa example is very I think
so yeah
I guess another interesting element here
and Jeff you've spent your life around
high achievers and celebrities
I think the most common job to top five
most common jobs at least two or three
of them is something to do with becoming
famous becoming an influencer becoming a
YouTuber But what do most people not
realize about the reality of fame and
attention in that way?
Well, you know, um it's I I think that,
you know, fame is fleeting. So, it has
its good moments and its bad moments.
tends to be, you know, I've watched it
now for decades uh particularly um uh
around uh stardom of uh whether it's any
type of artist, writer, director,
producer, actor, actress, TV, musician,
bands, you know, this sort of roller
coaster that um uh celebrity has uh it's
brutal and uh you know, it's it's It's
it's um
you know it's a it's a very challenging
thing emotionally uh I think for anybody
to go for an athlete um you know you you
think of the these ups and downs that
you have um and um
you know mine just as always as best one
can don't let the highs take you to
highs and don't let the lows take you to
lows and for the most part. It's not
fatal,
you know. Um, for me, I've always
believed that I've learned more from my
misses and my failures than I have from
my successes.
Um, and they've made me very, very, very
resilient, very. Um,
how do you ensure that misses and
failures get alchemized into something
that's useful for you as opposed to
become a a trauma or an issue that you
hold on to, a star?
I believe in owning my failures. I think
it's important to you know not look to
point fingers at others and you know
remember
you know those 400 movies 80 of them
were dog you know uh 80% of them were
dogs
you know the only one that has a pretty
stellar track record are the animated
ones because the process is frankly just
uh much more generous in terms of uh
producing something of quality and
success more reliably. Um, but you know,
movies, television, music, uh, they're
brutal. And so maybe that's just the
armor that you, you know, you you you
you get that you wear that you learn.
And, um, you know, I've, I've, you know,
had those super high moments and super
lows at probably the moment of my early
in my career, my greatest success at
Disney, I got fired. It's kind of crazy,
you know, when you look at the summer of
1994, the biggest movie in the world was
Lion King. The biggest soundtrack in the
world was the soundtrack from Lion King.
The number one TV show was Home
Improvement. Beauty and the Beast was
the hit show on Broadway. Uh, Tool Time
was the number one book on like just
anywhere you could go in the world of
culture and and and and you know uh uh
creative
you know measures you know we were sort
of you know it was like a you know what
they call it like a goat moment.
I got fired.
It was a grand slam.
Yeah. I got fired.
Can you tell me the story behind that?
uh it's you know it's it's a Shakespeare
it's complicated I think you know and uh
uh you know for me
uh I I try to as I said own it move on
uh you know I've sort of had two
different mission I've had one became
like a sort of my motto in later in life
and one was sort of my mission in my
day-to-day. And so my motto in the sort
of later in life is never let your
memories uh be greater than your dreams.
And so I get up every day and genuinely
I'm excited about today. I'm excited
about tomorrow and next week. And I and
I actually don't have a very strong
memory gene. It's very very weak. I
don't reminisce. Um, unless you ask me
questions,
there's not a morning that I wake up and
I like Shrek is on my mind or
or Beauty and the Beast or Lion King or
Pretty Woman or any of these things.
There's just not.
Um, it's funny like that's I I you know,
now I've been working with Jeffrey
about, you know, seven seven and a half
years and I probably talk to him every
day. Um, and people ask, well, what's it
like? And that to me is the most amazing
thing. like somebody that's done as much
as he has. I don't think we have ever in
the last seven years really talked about
the past at all. It's always what's
coming like what's coming forward focus.
So, what have you guys learned from
working with each other?
Well, you know, I I have um you know, I'
I've watched a brilliant entrepreneur uh
you know, which you know, I'm a builder.
I've been a builder my whole life. and
watching a fellow entrepreneur go from
nothing to something and to then into
greatness um you know is just uh uh you
know hurry you know it's that thing
still waters run deep he runs deep you
can see it in these conversations that
he's very very thoughtful very um uh he
has uh great empathy and uh and that
empathy is what's revealed itself in
these last couple of years just in
watching how he has externalized a very
difficult personal experience um uh and
managed to turn that to something so
positive. It's a amazing admirable
quality to have not not that many people
do. And so
I mean look I I hope to be like Jeffrey
when I get older at like the amazing
work ethic I've never seen anything like
it. Jeffrey works seven days a week. uh
15 hours a day like the level of follow
through on stuff, the level of
engagement when you have a problem, you
know, we we have we have, you know,
world-class investors, we have, you
know, very smart people that have helped
us build many things in the past, but uh
I know that if I call him, he'll pick
up, he'll come, you know, help, he'll
roll up his sleeves, he's there, which
is great, uh to know. Um and I have you
know seen sort of some of the ups and
downs like you know between some of the
early sort of investments like Quibby
etc and and and sort of the grace with
which he comes out of it like you know
when when he says oh like I own the
problem
that's like from you know we've never
really talked about this but you know
objectively from the outside that's how
I've always seen it which is wow like a
lot of people spend a lot of time trying
to position massage and make a bad thing
look good and it's a lot of energy and
effort
It's so much easier to just say, "Hey,
like I messed up." Like that's what it
is. I And he did that so gracefully and
I thought that's a good lesson. Like
that's
I've always I think I've probably always
gotten too much credit for the successes
that I've been associated with. It's
made me feel like okay well you should
own your garbage.
So um you know it's it's uh it's also
great around you know team you know uh
not everybody has that resilience. I
always say I have rhino skin you know
that's very hard to you know really for
for me to feel that that that that pain.
I mean, I've built that up over the
years in this and as I said, you learn
that these things are,
you know, you pick yourself up and you
know, you climb the next mountain and
uh, you know, you I'm I'm always looking
forward. I was looking forward to this
morning and coming and meeting you and
having this conversation with you and
you know, just followed a little bit of
what you've done with your career. To
me, it's like a wow, I'm a lucky guy
today. This is fun for me. This is
exciting and interesting. and we can be
here evangelizing something that we
think is just gonna make the world a
better place. You know, to get up today
and to be able to be on a mission to
help parents be more successful in
bringing up this generation of kids.
Wow. Like what could be more rewarding?
I was talking to Luke actually. Uh
bullying is something that I've been
very interested in, not in doing but in
trying to fix. and uh the uh a couple of
really great researchers. Tony Vulk is
one of them. Uh Tracy Vayancor is
another. She's the head of Canada's
anti-bullying association. There's some
really wonderful evidence-based
interventions now because they've tried
to reduce bullying in schools and the
dynamic of why it happens. Uh how come
it seems to uh stop as people grow up?
Uh why is it worse at these particular
ages? What's the typical dynamic? It's
an algorithm not too dissimilar to the
one that you guys have, just slightly
less precise. Well, we actually have it
and we can tell what you're
we can identify necessarily fix it
basically which I think is some of that.
Yeah. Well, we can identify
uh what sort of triggers uh kids have
that sort of you know make them uh push
more into bullying. So, for example,
like with games like with boys for
example, that's a pretty prevalent thing
that we see like they're on their
headsets, you know, they're talking.
It's just, you know, like a uh a lot of
camaraderie and you can see for certain
kind of kids with certain sort of uh uh
usage and behavioral patterns that it
just pushes past the line like it pushes
past the line. You can see you can
identify it. You can see that that's
happening because we actually can look
at all of the the the uh
if somebody's being abusive right to
someone.
Well, no. So you can you can see that
they're being abusive where one of the
big feature markers that we see are
their behavior during video gaming uh
ends up becoming a highly predictive
feature for some of the things that we
see in other other behaviors. So cuz for
us continuously it's basically the
causal pieces right which is like what
are the things that are markers for us
that tell us that there is a certain
kind of behavior good or bad right
positive or negative. Uh so in our
models one of the things we see is you
know kids that tend to be a lot more
rambunctious during games that are much
more again in that context is completely
fine. They're not bullying or anything
like that uh tends to be a big marker
for uh cyber bullying uh outbound
basically. M so
yeah I mean it's a huge passion
and and so one you can see it two ways
you can see outgoing behavior
that has bullying in it but more more
importantly you can see when it's
inbound
right so it immediately
and that's the great thing about this is
is there are certain things that are red
lines
so anything that is actually
um physically or or mentally harmful to
your child on a device, it'll instantly
alert you. Right? So that'll you so and
bullying being one of the sentiments
that you can can tell or anything that's
predatory,
you know, uh uh nude pictures,
all of those toxic things, it instantly
spots that and puts that in front of the
the parent. That's that's a that's a
danger zone. So, um, you know, there's
there's one thing about sentiment and gu
and guidance. The other is wait a
minute, you just you you just jumped the
stop sign,
stop for a stop sign. That's could be
fatal.
You know, like there's a really
interesting thing which is um I think
you asked a question earlier about how
much of this are we like
self-identifying now because, you know,
we're just smarter and more in tune with
it. I have not run the data, but I would
guess and I I'm curious now. So, we'll
go check check it out and see what it
says that known problems like bullying
that have been around for a while or
sexual predators for example that have
been around a while. I think the system
has figured out how to guardrail that
better where it's not increasing at the
same exponential rate
as some of the more new ones like you
know hey like cutting or uh restricting
calories or you know uh like behavioral
sort of you know adaptations from
overusing stuff which is very hopeful
which means that you know when parents
kind of get more aware of these things
and they start to guard rail
maybe you can kind of quiet
so you need to expedite the learning for
parents as well here
that's exactly right because
have you got an idea of of training
parents on how to
intervene, how to have these
conversations also.
Yeah, we we spend a lot of time on that.
Um, which is basically
I think we try to answer three
questions. The first one is is my kid
safe? Like that's the first primary
question, right? The second is they're
on these things all day long. What are
they doing on this stuff? Like what like
what's actually happening on these
devices?
And the third is sort of the thing
you're asking which is what can I do
about it?
Right? And so there's some, you know,
sets of interventions that go from, you
know, depending on where the child is in
the spectrum. So if the child is sort of
on the really distressed side,
you know, we do a a sort of a a set of
resources online where they can go talk
to other parents that they can
accelerate the learning, they can ask
questions.
We have clinicians,
we have clinicians that go respond to
questions and we pay pay for it. Um and
there's uh uh things like CBT or DBT
like which are you know uh formal uh
learning programs that if the parents
even if they do like a quick 30 minutes
on CBT uh like with when when our child
was going through it we did 23 weeks of
an hour a week for the whole family of
DBT.
Which one is DBT?
It's a dialectical. So it's basically
for kids that are going through so like
cognitive is sort of the more the mental
part and the dialectical is more uh also
coming up with a framework and a
language that we can all speak saying
hey like I'm distressed I know what your
signals are what words you're going to
say to me that makes me kind of
understand that. So it was really
helpful and so
some of the I mean like the kids were
like rolling their eyes and saying I
don't know why I have to do this
but at the end of that 23 weeks uh
I felt like they just sort of
subconsciously like learn a lot from it.
they don't say a lot about it and as a
parent like we learned a lot so it
accelerated our journey a little bit. So
for I think for a lot of parents if we
can get that into a mode where you don't
have to spend you know 23 weeks like
learning it but can you get like a lot
of the gist of it out there in 30
minutes type of thing. So
it's
really interesting to think about what
sort of parenting can be accelerated by
this and uh yeah the the bullying piece
in particular I think is is so
important. What makes you?
So, I was bullied as a kid. Uh, classic
only child syndrome where you're
undersocialized. Um, spoke differently
to the place that I was from. Went to a
very sort of rough and ready primary
school, state school, sixth form
college.
I think maybe two other people from my
entire 200 person year group in
secondary school went on to university.
So, it was a very sort of low um rate of
of higher education. And that was
something that that I wanted to do. So
you just stand out in a variety of
different ways. I played cricket which
wasn't massively, you know, it's not a
fantastic way to make yourself cool in a
a working class school to play cricket
when everyone else wants to play
football or rugby.
And um yeah, I I
look
many of the things that we appreciate in
ourselves I think are born out of the
challenges that we've gone through. Uh
and you know if you look at you know
butterfly effect your way back you
realize that if you're happy with where
you are now that you have to be happy
with where you were then because without
that the likelihood of you ending up
here probably would be a little bit
lower. You don't know whether this was
uh uh like determined or uh simply
coincidence. Um, but
it's something that I really just want
to give, especially to kids that feel
alone, especially kids in the in in the
UK. I just really want to try and help
some young boy or girl that does not
feel like they have anywhere to turn,
that doesn't feel like anybody's got
their back to try and cuz it it takes so
long as an adult to relearn [ __ ] that
could have taken you a couple of months
as a kid.
Yeah. And you know, you're having to
forcibly go through this very sort of
slow cognitive process of, hey, other
people might have your best interests at
heart. Hey, if you're struggling, you
can speak to someone. Hey, if things are
bad, perhaps you should call a friend.
Like, it's this very
laborious, conscious front brain thing.
Yeah.
Because as a kid, the physics of your
system weren't set up in such a way as
to that that for that to be implicit.
And I think that the level of safety and
and reassurance that you have that just
sort of follows you around through life,
it's way easier to not have to relearn
that or to learn that for the first time
as an adult as opposed to just assuming
it as a kid
because it has an impact on how you
like, you know, even like learning to
ask for help.
Mhm.
Right. If you go through an experience
like that, I suspect it's a little
harder, right? You know, cuz you just
didn't establish the pattern.
You don't think anyone's got your back.
So you think like I and and then you've
got this
bizarre scenario where you start dating
and you've got weird secrets from a
partner and you go why have I got this?
It's oh because you've never learned to
be able to open up to someone
and you know it just percolates through
so much and that you know you can't lay
at the feet. So much of this is just
personality. It's not to say that you've
been puppeted by people that were in
school. Um, but
I it's it's definitely a uh a passion
project of mine at the moment and I'm
currently in conversation with the head
of a group that looks after I think
about 100 schools in the north the north
of the UK. Uh, and we're looking at
trying to do some of these
evidence-based bullying interventions.
And you know, if you guys have got a
tech platform that can, you know,
further propagate that, uh, holy [ __ ]
you know, if you could say, "Hey guys,
like if you put this on your phones,
then you're going to end up
Yeah, we we'll talk to you about this
sort of offline. I think there's some
cool things we could do there just for
identifying." Yeah. So, yeah.
Have you guys got I
did you watch adolescence?
I did. I have very strong opinions
around adolescence. Very strong
opinions.
Watch it. Scary.
Okay. Let me give you my let me give you
a little bit of spiel on adolescence.
Um,
I've spent a lot of time in and around
the sort of uh fringes of the
manosphere, right? In one form or
another. I'm often accused of being a
part of it despite the fact that they
hate me and I've never identified as one
of them. Um, but I guess if you're a guy
that gives advice to guys online that
you kind of get get classed as that.
Um, couple of problems that you have
around it. The main one being the type
of language that was being used to
motivate why this boy committed a murder
u during the series was it didn't seem
at any point that he actually intended
to go and do this thing. It seemed like
a very accidental killing. That was what
happened that this boy had a knife but
he didn't mean to get the knife. His
friend just kind of had it on him. He
didn't mean to go and hurt this girl. It
was simply uh um kind of a an an
accident as the physical altercation
began. But all of the post show reaction
was around well this is evidently
motivated by the sort of content that
he's been seeing online. It was sort of
only slightly paid lip service toward
how that had contributed to it. But if
you've actually looked at the um the
situation itself as it was fictionally
portrayed by a fictional boy killing a
fictional girl in a series that didn't
really seem to to tie together, but
because it's quite a uh trendy line to
say the young boys are broken and
misogyny is rampant and these
13-year-olds are oppressing our
daughters and so on and so forth, that
got that that that was a narrative that
was taken around with it. And I don't
know whether you saw I think it was uh
this morning or good morning or BBC
question time uh Kem Badinok who's a a
British politician and a bunch of other
people rad over the coals by morning
morning question time presenters saying
you're telling me that you haven't taken
time to watch this documentary and she
holds her finger up and goes not a
documentary and they go you haven't
taken time to watch this is one of the
most important cultural moments later in
the same conversation. This documentary
is one of the not a documentary. It's
like, you know, in the same way as we
should be concerned around ogres that
live in [ __ ] swamps. Like it has the
same amount of realworld uh accuracy as
one of those. Now, is it tapping into
some trends? Absolutely. Is this stuff
that we should be interested in? I think
it's interesting that ogres don't live
in swamps. Ah,
that's true. Yeah. Misinformation. Um,
I get slightly concerned about creating
such a huge cultural moment over
something that's a fictional piece of
work.
Yeah,
it is hugely open to interpretation.
Steven Graham meant to do this. Like
it's it's beautifully done because you
just do this thing. There's purposeful
obfiscation and there's uh voids that
are left in the story. You don't fully
understand why it is that the boy did
the things that he did, what his
motivations were, where he came from.
Comes from an intact home. very very
rare. Comes from like a good a good
background. Didn't seem like there was
that much abuse. Like dad shouts
sometimes, "Holy shit." Like, you know,
that's a a life that many kids would
have dreamed to have had as opposed to
the one that they grew up in. Uh but
it's being used as some sort of landmark
event to explain where young boys are
going wrong. I'm like, have you bothered
speaking to young boys about what
they're actually that concerned about or
are you using a very successful, highly
fictional series to
inform policy? It's we're going to show
this around the UK. This should be shown
in every school. It's [ __ ] It's It's
rated 15.
Yeah. So, you're going to show it to 11y
olds and 12y olds and 13y olds and 14y
olds and 15y olds that maybe aren't
ready to see it. You're going to show
them this thing that at some points to
me is like, huh, that's kind of a little
bit disturbing. Like that was, you know,
you get it gets the heart rate going a
little bit.
So, you just it not blown out of that.
Yeah.
But I I had a lot of convers had a lot
of conversations.
Had a lot of conversations around it and
um fascinating.
Yeah. really really interesting cultural
moment. Uh probably going to be the
beginning I would guess of more
conversations like this. But I think
what you guys are doing the approach of
people like Tracy uh and Tony with
evidence-based interventions, what are
we actually seeing on the ground? What
does the data tell us about the sort of
sentiment analysis that we can derive
from this? What's the kind of language
that these kids are using? Yeah. you
know, like actually what is the
language?
It's it's it's a it's a lot easier to
jump on a train that's already moving,
right? I mean, sort of like I haven't
watched the show, but you know, sort of
the way you're describing it, it just
seems like this is like in the in the
mainstream, right? I mean, and it's it's
sort of a easier for us to just
villainize something, you know, like cuz
because it it just makes it easier for
us to like
point a finger and just say, "Okay, like
that's why this happened." like that's,
you know, it's never that that's Jaffer.
It's like, you know, it's like that's
that's that's the villain, right? So,
but I but I think I think a little bit
uh it's never like it's really
interesting because we do these like um
wellness labs with kids at the Boston
Children's Hospital. We we bring in kids
of like different ages, you know,
starting like 8 n 10 up to like 18,
different socioeconomic backgrounds. We
bring a different set of parents in. And
so we we do the setup and like a lot of
them you ask them saying, "Hey, like you
know, uh what do you think the impact of
social media is in your life?" They're
like, "I'm so tired of talking about
this." Everybody thinks that because I'm
on social media, my entire life is
garbage because that's that's like the
villain. Like, you know, I'm so tired of
talking about my smartphone being the
worst thing, you know, in my life. I got
a lot of stuff going on. You know,
that's one part of a much bigger
composite, right? And so so and again
you know there's definitely an
amplification element that's happening
from these devices etc. But I think
sometimes that's why I'm careful to say
like I nobody knows that it's causal
like we all see that it's amplifying but
to simply villainize and demonize a
thing and saying hey like that's the
root of all evil. I think that's too
simplistic.
I even there's obviously an incentive
there would be an incentive for you guys
to just lay everything at the feet of
smartphones. It would make your job a
lot easier.
Yeah. But but that's not the truth. Like
I mean you have to search for the truth
and I think for us you know that's in
the data and cuz if you really want to
make something that's meaningful that
actually helps people like like like the
simple way I think about it is when I
came back from that when my when my kid
was coming back from the hospital if I
had come to me and said here's this
product here's what it's doing like
would I actually use it?
Like cuz my questions would be well what
are you basing that on? Like are you
just telling me that she's using social
media for 6 hours and so she's messed
up? like, you know, are you like like
what is like the the the what is the
search for the truth? Like and so in a
lot of ways I think it's a lot easier to
just say, "Hey, that train's moving.
We're going to make that the villain.
We're going to jump on that thing cuz
it's, you know, it's taken us to a
place."
It's harder to do it the other way, but
it's a worthwhile journey because you
actually get to the truth of things. So,
yeah. Yeah. Yeah.
Guys, I appreciate both of you. It's
fascinating. It's really, really
fascinating stuff. Uh, where should
people go? They're going to want to find
out more about what it is that you're
doing.
Easy or.com. A U R A, not the O U R A.
Uh yeah. Well, you've got both.
I got both. I love the word. Very
important. Uh it's it's really really
important. I think
thank you for for having us and you know
for letting us uh share the story and um
now finally we get to sit across the
table from you. So thank you.
It's amazing. Yeah, this was so fun.
Thank you.
My pleasure. Thank you guys.
Thank you. Great.
Thank you very much for tuning in. If
you enjoyed that episode, you will love
my full-length conversation with the one
and only Naval Ravocant
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