What to expect when you call the SOAS Clearing hotline | Clearing 2026

The video provides a realistic simulation of a phone call to the SOAS Clearing Hotline, illustrating exactly what applicants can expect when contacting the admissions team on clearing day. The scenario begins with an operator greeting the caller and immediately asking for essential identification details, such as the applicant's full name, UCAS ID number, and confirmation of whether they have already applied to SOAS earlier in the year. This initial interaction sets a professional tone and ensures that the admissions team can quickly locate or create a file for the prospective student before proceeding with further inquiries. Once the caller confirms their interest in specific programs, the operator informs them that places are available but explains that eligibility must be assessed through a series of targeted questions. The conversation then shifts to an evaluation of academic credentials, where the applicant is asked to detail their qualifications, the subjects they studied, and their final grades. In the example provided, the caller's information meets the entry requirements, demonstrating how the hotline serves as a direct filter to determine if a student qualifies for a course without needing to wait for standard application cycles. Before the application can be officially submitted, the operator requests verification of personal contact details, including nationality, phone number, and email address, to ensure accurate communication throughout the process. After these final confirmations are made, the admissions team prepares to submit the application on behalf of the caller. The video concludes with a clear instruction for the applicant to monitor their inbox, including spam folders, for an email from the admissions team as soon as possible, followed by well wishes for their clearing application. Overall, this transcript highlights the structured and supportive nature of the SOAS Clearing service, designed to guide students through a potentially stressful process with clarity and efficiency. By walking applicants through each step—from initial identification to academic verification and final contact confirmation—the hotline ensures that eligible students can secure a place quickly. The example serves as both a practical guide for those currently in need and a reassuring preview of the personalized assistance available to anyone contacting the line during the clearing period.