Welcome to TechSoup New Member Orientation and Q&A September 2026

for joining us today. This is the Tech Soup new member orientation. It's great to see that we've got new folks here um and folks who've just created their nonprofit even or just begun just launched it. Um and uh we're here today to share with you how TechUp can help you on your nonprofit journey. Um just real quick, we're going to jump to your engagement uh abilities during this webinar. You can use the chat button to participate in the discussion. If you've got specific questions you want to ask, please use that Q&A button that Zoom provides. Um, and if you want to show captions, obviously you can use that. Um, and um, before we get going on our presentation, I do want to highlight that today is day two of a pretty special promotion that we hold at Tech Soup on a product called Grantstation. Grant Station is an online database of uh grant funders. Um and we're offering it right now during this two-day promo period for $119 for a one-year subscription. It's a fantastic resource, especially for smaller nonprofits who may be new to the world of grant seeking and writing applications and building a strategy around grant funding. Um, and so, uh, if you are interested in that, we'll, uh, encourage you to head on over to the Tech Soup site, which we'll look at several times during this webinar. Um, and you can, uh, take a look at whether Grant Station's something you want to pick up for your nonprofit. All right. Well, welcome to Tech Soup. Um, today's new member orientation Q&A is all about introducing you to us and introducing us to you. um and uh sharing some more detail about how we can help your nonprofit. Real quick, if you're a Chrome user, I want to share a hot tip because that's part of what Tech Soup does is help everybody with technology broadly. Um, you'll notice here on my screen that instead of my tabs all being across the top of the screen, they're in this left column here, which I have to say for me has been a gamechanging change in Chrome because before with my tabs across the top, it was really hard to keep track of what was open because you can't read the copy on that tab. But if you go to your top bar there and you rightclick it, there is for me what says show tabs horizontally. And that's because I'm already showing them vertically. But if you have them across the top of your screen, you can choose show tabs horizontally and it will move them all to the left side here. And I promise you, if you're a Chrome user, this is a huge change in functionality that could really make your life easier. Anyway, enough on that. Um, you've already met the wonderful Artha Simons. I'm Nick Finn, the head of global marketing here at Tech Soup. We're also joined by Kelly Garrett who's with client services and the three of us will walk you through today's presentation. Mario Maggara is busy today and is not joining us but um we love it when she is here. So what is Tech Soup? Well, we are a 501c3 nonprofit organization just like you um with more than 700,000 members around the world. Our mission, what we do is support other nonprofits working with technology to build a more equitable planet. We host the world's best known catalog of hardware and software for nonprofits, including major brands like Microsoft, Dell, into it, and much more. We offer affordable technology services to help nonprofits as they work on techfocused issues like managing their website, AI adoption, managed IT, and many more. We'll talk about those in this presentation. We create courses, webinars, and training for nonprofit staff. And we also create grant-based programming around issues like digital resilience, online disinformation, and cyber security. So, like most nonprofits out there, we wear many hats. And if you ask me for the elevator pitch on Tech Soup, my question is, how long are we going to be in this elevator? Because there's a lot to talk about. How does it work with Tech Soup? Well, step one, you join Tech Suit by creating an account and submitting your tax documentation. So, essentially proving to us that you are indeed a 501c3 nonprofit organization. Number two is you choose your TechUp membership level, which we'll look at in a second. And number three, once TechUp has validated your nonprofit, usually takes a day or two, you can begin using the catalog of offers, services, and resources that we provide. So, how does my nonprofit join Tech Soup? Well, there you go. It's in the top right hand corner of the live website. Got my little yellow arrow here pointing out exactly where it is. I'll go to the live site right now to also show you here. This is the actual live Tech Soup site right now. And here is the join login button at the top. And you can use that to join Tech Soup or if you're already a member, you log in there. Step two of after joining Techup is you choose one of two membership levels. There's Techup Core which is a zerocost free membership level that gives you access to the Techup catalog in includes some product discounts in that catalog and our free resource library. Things like free webinars like this one or other expertled webinars. Um, and this is primarily for organizations who just need access to the basic information and catalog at TechUp. The second level of TechUp membership is a paid membership level. It's $199 a year. Um, it's for your entire nonprofit and it gives you deeper access to Tech Suit Plus with personalized guidance, expert consultations, um, and a peer community of folks who are using technology. you can network with other nonprofit professionals who are working in the tech space and it's really for organizations that need help adopting and optimizing their um technology use. So the free level is for folks who already kind of know what they need. They just want access to the catalog. The paid level is for a much deeper engagement with expertise around technology. Um in this slide we go into something a little deeper about it. Um, and uh, just pointing out that part of what the Tech Suit Plus membership includes is in is reduced fees beyond the catalog um, on products like AWS, Autodesk, etc. Um, and uh, you do get access to the expert courses at Tech Soup um, 80% off there. Um, and then there's a expertled webinars etc within the tech suit plus space. So, if your nonprofit is really tech forward, Techup Plus is probably the membership level that you would want to choose. Okay, we've taken a look at the Techup website, how to join, what the membership levels are. Let's talk about the offers available in the Tech Soup catalog. And I'm going to begin with Microsoft because almost every nonprofit we work with uses Microsoft products in one way or another. Um, obviously the Windows operating system is a key part of that. Um, and beyond that, you know, it's the standard suite of office productivity um, platforms you're used to like Word, Excel, etc. Um, and uh, going to the live site again, you find Microsoft by well, first of all, you can click on the Microsoft logo on the homepage there or under this products dropdown, there it is, Microsoft. So, let's pop through there right now. I'll take a quick look at what's available from Microsoft. So, um, first of all, I'll point out that we do have Microsoft Copilot, the nonprofit cloud subscription, uh, available through Tech Soup. So, that is our AI offer through Microsoft. Um, but most nonprofits come to Tech Soup for Microsoft products. Um, specifically Microsoft 365 and Office 365. These are the, you know, cloud-based enterprise versions of those productivity suites. Um, you know, back in the old days, those used to be onrem, which meant that you had it on your local computer. Um, but nowadays, it's all cloud-based and, um, we have those offers, but there is other stuff from Microsoft available as well for some particular things. We do have some legacy Windows 10 stuff. Um, there is Visual Studio if you're a developer. If you're a larger nonprofit that uses um Microsoft Azour, we do have Microsoft Azour in the catalog, that's a server solution. A little more sophisticated, smaller nonprofits don't need to worry about that. We have the Microsoft Dynamics customer relationship management tool as well. And finally, um if you work in a computer lab, we do have some specific offers for um organizations that run computer labs. you know, sometimes like a a nonprofit job training or a library, for instance, can often tap into some of these um offers. Um, but I encourage you more than anything after the webinar, if you're a Microsoft user and you need to upgrade, look at some new stuff, go through the whole page yourself, there's a set of options there that would be interesting. So, going to bring that home and jump back over to our slide deck into it. QuickBooks is another super popular offer through Tech Soup. Um, and uh, nonprofits obviously know by now that a paper and pencil accounting system just is not appropriate. Um, and if you want your donors and uh, uh, grant funders um, and the public to have real faith and confidence in your bookkeeping, which is really important for nonprofits, um, then uh, into it QuickBooks is an excellent choice here. um really is one of the most popular offers in the Tech Soup catalog. Again, going back to the live site, you can find in it QuickBooks right here under the products menu. Um and when you pop through there, there really only two options here. There's a five users option, there's a 25 users option. So, if you're a small or probably that five users option is what would be most interesting to you. Um, we do have additional services available. If you need to migrate your data from an older version of QuickBooks to a new version of QuickBooks, we can help you with that. Right, going to the next slide. Um, we do also currently offer um Adobe products through the Tech Soup site and again through this products menu right here. popping down to Adobe. Um, it's Creative Cloud for individuals. And Creative Cloud, if you are a graphic designer or web designer, you know, for a long time really has been the standard of what you would work with um to build the graphics, images, and layout um of your website of uh print materials as well. Um it includes things like Dreamweaver, Inesign, Photoshop, Illustrator, all of that. So that's the Adobe Creative Cloud offer available through Tech Soup. Um uh and then one of the things that we've expanded a lot over the last several years is access to hardware through Tech Soup. And this is kind of newer. Um a lot of folks think of us as only being a place where you could grab software, but on the live site, if you go to products here, you can scroll down to hardware right here. And let's take a look at what's in the catalog. right now it is often changing because we work with a number of vendors um and products come in and out of uh circulation um you know for instance at the moment uh what do we see here we've got Apple iPads eighth and ninth generation um hotspots from mobile beacon which are um you know it's a w portable wireless device essentially so that you can get Wi-Fi on the run super helpful for nonprofits that might have field staff who are, you know, not in an office working, but maybe out in a live location interacting with the public or your beneficiaries. Um, we maintain great relationships with Dell, HP, and Lenovo and have access to their nonprofit cataloges through Tech Soup. Um, we carry things like monitors, networking equipment, security cameras, sensors, um, printers are a pretty common thing that folks come to us for. And you know, there's always the smaller office items that uh folks are always looking for like headsets, etc. Um, and one thing I do want to point out that's of particular interest, and you'll have to bear with me in terms of how you navigate to it. Um, you know, because we're a nonprofit and we're interested not just in profit and making money, but actually in making the world a better place, and that includes paying attention to environmental and green practices. Tech Soup long ago took the position that it's not appropriate to just dump the latest technology in a landfill because you've bought something that's even newer. That in fact, a lot of this hardware can be refurbished and reused and resold at a lower price point, which just makes technology more accessible and can be a great way for nonprofits to save money. So, when you're on that hardware page, if you go to category here and scroll down to green technology, you can see our catalog of refurbished desktops and laptops right up here. Um, I'm not going to scroll this down, but I see like right now even we have refurbished Apple MacBooks available through Tech Soup, and that's not always the case. Those are harder to come by. So um you know these are again used items but they have been processed by a professional refurbisher refurbisher who's made sure that um you know that the processor is still good that the memory is wiped and clean and available to work um and uh those are available again just through your standard tech suit membership. So going back now to Tech Soup services. So you know the digital products, software, and then the hardware technology products are part of what Tech Soup offers nonprofits as a way to save some money. However, um there's more than that. And one of the big things we've come to really understand over the years is that often nonprofits really need help with managing and implementing the technology that they've already purchased. So that software and that hardware that they have, it's not always easy to know exactly how to troubleshoot it, how to implement it, how to configure it, and make sure that it's working properly the way you need it to. Um, and so going now to our services menu, that's right up here on the right again next to the products. And there are a number of different services available to nonprofits in this menu, but I'm going to just go to the first major page here, which is the overview, because it kind of gives us a better list of everything that we're uh that we have available for nonprofits. Um, and I'm just going to scroll down here. Now, the services we provide, we provide in partnership with other firms. And so you'll see some names up here like Cause Inspired, the Tap Network, Tech Impact, QuickBooks Made Easy for nonprofits. All these firms are outside of Tech Soup, but they all specialize in serving nonprofits, so they really understand how nonprofits work. You know, one of the things that drives me crazy is I'm constantly getting sales emails from all sorts of technology providers, and the first thing they do is call us a business. And as soon as they do that, I know that they haven't actually looked at what we are because we're not a business. We are a nonprofit. And maybe you experience the same thing. All these firms that we partner with to provide these services, they know the difference between a nonprofit and a business. And so that's the first important thing to know here. Now, let's talk about what some of these services are. Google Ad Grants management. If you're using a Google Ad Grant, it's not always easy to know how to best manage that. So, we provide a service to help you with that. Um, I have yet to meet a nonprofit who believes their website is all it could be. Most of them spend their time thinking about how could I make my website better? Maybe I should redo the whole thing. One of our partners, Tap Network, are experts in helping you with that process. And of course, that's not a paid it's not a free service. It's a paid service, but these guys really know what they're doing, and they can really help you think through what it is you want to do with your website, make some technical changes and updates to it that you think are important. Managed it is a really popular service through Tech Soup. It's provided by Tech Impact. What managed it does is a full contract with a nonprofit to help them manage all of their technology stack. They're like an outside consultant, right? Um, and instead of just troubleshooting one particular printer or one laptop, they're going to take a comprehensive holistic view at all the technology that your nonprofit is using and help you manage all of it. And you know, even at Tech Soup, we use Tech Impact to help with like our own help desk processes. And it's incredibly helpful because it means we can stay focused on our mission. Tech Impact can do the backend things that we really need help with, right? Um, like I mentioned before, if you need to migrate your data from an older version of QuickBooks to a new version of QuickBooks you got through Tech Soup, we can provide support for that as well. But as you scroll down this page, what you'll start to see is that there is a whole lot of other stuff going on as well. Some really specialized services for instance like around form 9990s. If you're struggling with that, we have help for you. Um, you know, lots of nonprofits are religious organizations and they have to do annual compliance filings, right? If you don't know how to do that or you need help with it, you can come to Tech Soup and we can help you with that. Beyond these bookkeeping and finance things, TAP provides a bundle of services around AI implementation for nonprofits and what nonprofit isn't thinking about how to best use AI and what not to use AI for right now. If you are working with a large database of the public or constituents or beneficiaries that you work with, you probably are using a CRM or a customer relationship management platform, right? Um those can be very deep and complex and managing managing them is tricky. If you need help with that, come take a look at some of the CRM services that we have um uh available. Um, every nonprofit out there should be thinking about cyber security every single day. If your email and your website are not secure, you are vulnerable to malware and cyber attacks that can be extremely expensive to rectify and may frankly be hard to ever bounce back from fully. If you're not paying attention to cyber security as a nonprofit, you should start right away. and we have a set of services that can help you on that. I really encourage you to think about that specific topic as deeply as you can. Lots of nonprofits have to work in this digital marketing and social media space because they're doing communications and public education. Uh we have a number of services through tap to help with those as well. I already mentioned Google ad grant services which you'll see on the screen here. We also provide support for um grant preparation services and like I mentioned earlier that grant station promotion is going on right now. Um and newer to the catalog now for us are services around HR, human resources, right? Managing the the people who work at your nonprofit, maybe even sometimes volunteers or the board. If you need help with that, you can come and check out some of these services. Um, we have another product called an IT help desk service. So, let's say you're not interested in a big managed IT package that covers like all your technology stack. Instead, the IT help desk service focuses on like one particular piece of technology. So, the example I always use is perhaps you've got like some sophisticated printer that you really rely on, but it's prone to problems and that's what you need help with. this is the kind of service you would consider. In any case, um I'll stop there on the services overview page, but like I said, um if you go up here to the services dropdown, you'll see a number of uh different options here. I really encourage you to come through here and take a look at what might be of interest and helpful to your um to your nonprofit. Okay. Um, these are some of the services that I just talked about right there. I'm going to skip over this slide. And now we're going to bring forward Kelly Garrett from TechUp's customer service group. She's an associate manager there. Kelly and her team help you manage your relationship with Tech Soup itself. They don't help you figure out how to use QuickBooks or how to load Microsoft Office or how to use uh Adobe Creative Cloud, right? but they can help you with your Tech Soup account and making sure you have access to the products and services that you think you want to get through the Tech Soup catalog. So, I'm going to go off camera here and bring forward Kelly and take it away. Thank you so much, Nick. Um, welcome everybody. I've been chatting with some of you in our Zoom chat here. been getting some great questions about what's available and I'm going to be highlighting um how you navigate the website to request and learn about authors, going through our Tech Soup support site that has all of our support articles that I've been pointing out to different folks in our chat. So, really good um opportunity to kind of learn how to selfserve here along with how to get in touch with us. So, first things first I like to highlight is the typical looking offer page. Um the offer page or the product page is where you're going to go to learn more about the offer that you uh are interested in. Um it's where you'll see all the information about it, the admin fee that we're charging. There's all that kind of stuff. So on the page that you find, I always like to highlight the QuickBooks online, one of the QuickBooks online offers because it is one of our more popular offers. Um everyone loves QuickBooks online. you get a really good savings with it for those that are eligible to request the offer. So, at the top you will see the name of the product, service, um, offer as we call them. And you'll see that it calls out it's subscription. It's the QuickBooks Online Plus. And underneath that name, you're going to see a list of information. So, it's going to tell you who the donor partner is. That's the corporate partner who creates and offers the service or product. So into it is the company that owns and creates and manages QuickBooks Online and they're the one that's donating this through Tech Soup. Um the category there is accounting and cloud computing. You can click on either of those and it will take you to our catalog and in the catalog we have categories which I believe Nick highlighted. So you can go see all the accounting software we've got. If for some reason you're not interested in QuickBooks Online, um you maybe not be eligible for QuickBooks Online, lots of different reasons to go and look at what else is out there, see if it meets your organization's needs better. Um and a reminder that all of the products and services requested through Tech the Tech Soup account must be used by the organization that requested them. Um, you can't give away, donate, sell any of the offers available in the catalog. Even if it's part of a charitable program, even if it's to your fiscally sponsored project or program, it has to be used by the organization to fulfill their mission. So, you want to keep that in mind that it should be meeting your organization's needs because only your organization and the programs you own and operate are eligible to use your Tech Soup account. So um going back to the information you see here there's the accounting and comput cloud computing I mentioned underneath there was to mention the platform. So if it was a Mac specific product or PC specific product it would call that out. Since this is a cloud offer it's going to work across all computer types since you're logging in um online via cloud. Um, product ideas there. Not a bad idea to note so you can easily search for the product again if you're kind of thinking about it or want someone else in your organization to look at it before you check out. Um, and and that's really important because most products and services have a no refund or exchange policy. Once you get it, you're kind of that's what you're getting. So, you always want to make sure you're confident in what you want to request. There are nuances to that policy. You know, if you don't use the service at all, we confirm that. we can absolutely um issue a refund, but for physical products or services that were used, a lot of times we can't issue refunds or do exchanges for that. So, important to make sure you're sharing this with whoever is helping you um pick out what you need for the organization before you move on with adding it to your cart and checking out. Um underneath that section, you'll see the admin fee. Tech does charge an admin fee even for our donated products. Um as Nick called out, we are a nonprofit ourselves. These admin fees help us continue to support the sector. So that's why they are charged. We do see some members sometimes who are asking why isn't it free and it's you know it's to cover our own cost as a fellow nonprofit. Um underneath the admin fee you will see either the login option or if you are logged in there will be a big orange add to cart button. Um, that's a great uh something to keep in mind is it will be also note your organization you're checking out for. Um, someone asked in the chat earlier, hey, you know, I'm representing a bunch of different nonprofits. How do I do that? We absolutely allow representatives to add as many organizations as they need to to their Tech Soup account. And you just want to make sure when you're checking out that you are um checking out for the correct organizations, the right eligibility is being applied and the correct organization's getting it. That's important since we're not allowed you're not allowed to share offers amongst your clients kind of thing. Um underneath there you'll see there's three tabs of information. It's important to go through all three tabs. Most questions especially about like subscriptions or services um are answered in that middle tab on this page. It's called sub subscription details. It might have a different name depending on the offer type. So, if it's a perpetual desktop license that doesn't expire, it's going to have, you know, system requirements. For subscriptions, you're going to see subscription details. And a lot of times folks will ask me um or ask our team, you know, oh, how do I renew this product? Is it an annual renewal? Is it, you know, what do I have to do? A lot of that information is for sure covered in the middle tab. We try to put as much information on here as possible so everybody can make an informed decision and self-s serve without having to reach out to Tech Soup um to get confirmation on things. Uh next slide, please. Perfect. So, as you'll see, that's that middle tab. For example, there's a continuing service after one year. Um that links you to an article about how you renew your QuickBooks online. Um there will also be other things about existing members. you know, some are existing subscribers or members. Some of our products and services, the corporate partner has set it up for only new subscribers to get offers. So, for example, with QuickBooks Online, it's designed for a new QuickBooks Online account and subscriber. That being said, there is a workaround process um for doing data migration to the new donated subscription. And we do actually have an int uh an in it data migration um service that QuickBooks made easy offers. So we have a service that goes along with the workaround. We do try to make sure we're supporting popular support questions which that's a popular one. Lots of folks like to get this product but there is a bit of a migration process if you're already an existing member on the commercial market. Perfect. U next slide please. Perfect. So, um, support options. Um, we have two places you can go to get your answers. Um, we have the help widget or bubble at the bottom right corner of pretty much every techup.org page. This is where you can interact with our chat aai to help get answers. And the chati is usually pulling information from our techup support site or from articles on techup.org. So either going through that um portal to check for the articles or going up to help and selecting techup support should get you the information that you're looking for. Um for example uh QuickBooks online I did see some folks asking earlier there's a whole bunch of articles that cover um how you request the product, how you migrate the data, how you renew annually through Tech Soup, and that information if you ask those questions will get pulled into that chat. um that chat widget right there. It's the help widget. It's also how you connect with our live chat um which I'll go over here in a minute. Next slide, please. Next slide, please, Nick. Yeah, I'm actually trying to get that. I think we've hit the end of that slide. There's not there should be three several more slides um in the slide deck related to client services and check and stuff. >> Yeah, they're they're actually not here. >> Oh, okay. Um that's fine. Uh so really quickly in our tech soup support um when you go up there if you're watching you can follow along or go and check it out when you get there. Um but the techup support and I'll put this in the our I'll put this in our chat right now. so everybody can get easil access to it. But basically, once you get to the landing page, you're going to be given three different options. And Nick, I'm happy to share my screen if that uh helps with anything. >> Give me one second here. >> Yeah. Yeah, no worries. So, um that link that I just shared, support.texup.org, will take you to the support landing page. You also can click on help at the top of our uh website and select techup support. The three sections that we have right now for the US are going to be general support, product support, and Microsoft support. And I'll share my screen here. Perfect. Okay, there we go. So in our techup support, you'll see that we have the three sections here. General support, product support, >> we can't we can't see the screen. You share >> share it really quickly. >> Okay. >> Sometimes you have to click share three times for it to share. So here you go. We've got the general support, the product support, and the Microsoft support. Um you can click on these either of these sections to go review those articles. You can also search for them up here. You'll see also promoted articles on this landing page. So, for example, QuickBooks Online. I would click on product support or I would have typed in QuickBooks online. There's a search option here as well. But you'll see this is one of the first ones listed here. So, you can click on these articles. You can click on the header to go and see all the articles. So, for QuickBooks Online, I always recommend folks that are interested in it on checking out the how to request QuickBooks Online article, the migrating data, and how to renew. I did add links to those in the Zoom chat earlier um in the meeting as well. So, if you're looking for that, it should be there for you. Um but when you click on these, you are going to see um more information. Each of the contents is going to have a link to the different sections and it will should cover everything that you're looking for about that topic. So, this is a really good place to come to and look for questions, look for answers, see what's out there that you maybe didn't even think about. Um, so I do always recommend that we're constantly in here making updates, making sure our information is accurate and covering anything that we've heard from members or from our partners about ways to be successful in accessing and launching programs, uh, products and services. Um, one other thing to note is the how to contact us is going to be detailed in here too. We have our customer service and support section and general support. So, the first one listed is how do I contact TechUp customer service? I'm unable to access the live chat. And so, these are great places to come. It's got all the information you should need, including step by steps for accessing the live chat through our help widget. Um, it's also got information about, you know, what the current status is. We sometimes hear from members that our live chat isn't working or the help widget's not available. You can always come to this article to check and if we are having any system issues, it will be called out. We did have one in July that's been noted. Um, but besides that, everything should be functioning properly. We're just really, really busy right now and um trying to get to everybody we can with our own resources as a nonprofit. Um, so sometimes there can be long wait times, which we do call out in this article as well. Um, we've got the upcoming closure dates, our hours of operations, etc., et, etc. And it does have links to the other articles on how to get in touch with us if you're unable to access the chat. Um, we do have an alternative option. So, in here you'll see it's all the troubleshooting. Um, this is from couple years of working with members with our IT teams, chat experts, and we've identified that this is almost always the reason why, you know, a help widget doesn't pop up for somebody if there's no system issue. Um but at the bottom here you will see um there is a um alternative options for contacting us. We do have a great community forums um where members go in and post stuff. They work with each other. You're welcome to go in there and interact with anybody. Um and then I'm actually in there a lot of the times keeping an eye on our uh program help topic uh which is where you can post um new you can post for uh post requests for support if you're having trouble getting in touch with us via our live chat. it can take several business days to get back to you um where the live chat's going to be live connecting you with representative. Um so just something to keep in mind is that the live chat's always the recommended channel but we do have this alternative option and we do try to get back to as fast as we can but it can take a couple business days. So last but not least I do want to just show you guys that live chat I keep mentioning. Um, so when you are on our Tech Soup website, as I mentioned, and you did see it over on the support website too, there is that little widget at the bottom of the corner. Um, it looks like we just changed it from saying help to chat. Um, it used to say help here. So, when you click on this, um, you're going to be greeted by our AI system here. And it does have a little disclaimer about, you know, responses are generated in AI. But if you do need to contact an actual representative and work with a person, you absolutely can do that. Um, in our how to contact us support article, it explains that you have to use a term or a phrase to get in to get the AI to connect you with one of our representatives. So, you'll just want to make sure that you're looking at those instructions, following them to get connected. And once you do, you'll be able to put in your contact information, and then you'll enter a queue to wait for the next representative to get to you. Again, the queue can be a little busy, and it has been very busy lately, especially on like Mondays. Um, so it can take a while for you to get connected, but you should see updates about where you are in the queue. And we just recommend every once in a while putting something into the chat just to make sure your browser doesn't time out um the chat and disconnect it for some reason. A lot of times when there's issues, it's related to browser settings, security settings in the browser or the version of the browser. So, it's something to keep in mind that you want to make sure you've got a good steady connection to your internet and your browser is up to-date, current version, and it's allowing pop-up windows and all of that stuff. All this information again is covered in those two articles I just highlighted. So, you should be able to get in touch with us as needed. Um, and we do appreciate our members patience and understanding as in this crazy nonprofit land as we work to get to everybody and make sure everybody gets support. Perfect. And I believe that should cover everything that I had for folks um you'll see more as you explore and I do recommend just poking around um and getting to know both techup.org and support.teexup.org. We try to put as much as out there as we can to allow you all to move smoothly through accessing um the offers that we've got out there. And I believe that covers all of the questions that I saw too. Let me just stop sharing here if I can figure that out. There we go. And I do see that we do have some questions in here. Well, while Kelly gets back to those questions, um, thanks everybody for the time you spent with us today. Sorry about that little bug on our Google slide. I managed to figure it out in the background here, but thanks Kelly for quickly picking it up. Um, and sharing your screen in the meantime. Um, we will send out a copy of this deck after the webinar is over. There are live links in it. Please feel free to follow those to the site if there's a specific thing you wanted to check in on more deeply. Uh but honestly, I think your best path for success here is just to go to the site yourself, techup.org. Um check out what's available there. Um and uh if you're not already a member, please do uh create a membership account uh using that join button at the top right corner. we do need to have your nonprofit as a member of Tech Soup before you can use um the catalog of offers. And uh you know with that we'll leave it and thank you very much for your time today. Um if there's a question you've asked in chat that you are still waiting for an answer on um please feel free to hang out for a minute or two more while that while that is answered. Um meantime I am going to uh turn off video and audio here. Um, and thank you all for attending today. Have a great rest of your day. >> And I think we are actually um caught up with all the questions. There was just a couple notes. It looks like some folks were using an audit plan um to record the meeting. So, anyone that was recording, that's great. But just so you know, we are going to be sending you a recording after this. Artha will send out that email. You will There's also the YouTube channel, both of which I highlighted in the chat earlier. So, if you look up Tech Soup in YouTube, you can find all of our past recordings. And if you signed up for this me uh this webinar, you will get a follow-up with the recording and all of that. So, you can reference this whenever you'd like. We also do this every month. Some folks like have I know some members I've talked to have actually come a couple times just to kind of double check some things and like that. So, you're more than welcome to join us again, but the recording is out there for each one of these sessions that we have once a month. So, thank you everybody. And I think that covers all the questions in chat and all the questions in the Q&A as well. And thank you for everybody putting in your thanks. Appreciate y'all. Go nonprofits. Woo. >> All right. Thank you. Bye everybody. Great job, Kelly and Nick. See you soon. Bye.