Website Content Managers Group

Good morning. Uh good afternoon for some of you. Good morning, good afternoon to all of you. Um we will wait just a few minutes to let our colleagues join. But good to see all of you. Um Jay, Shelly did pass on your notes. Um and I'll leave a few minutes at the end um for you to talk through those. Um while we're getting started, um I don't know. Topic of conversation, anybody? Wea- How is the weather out where you are? Are you getting summer? Too much summer? Anyone? >> We have um World Cup and rainy weather in Atlanta. >> Ah, how is World Cup? Is it madness? >> Um you know, a lot of my community works in the restaurant industry, so yes >> [clears throat] >> on our side of things. >> Yeah. I know and I have family in uh New York and I getting out um to uh the New Jersey World Cup um stadium is like everybody keeps jacking up and up and up the prices. So like there's just like people milling everywhere who thought they were going but can't get there. So tickets like $200 to get from New York City to the stadium. >> Wow, I heard that they were trying to work on the trains, but I guess I mean, I know Atlanta it's kind of like your mom's getting ready last minute for guests, but yet there's so much construction the past 2 weeks just everywhere. So um I wonder if they're feeling that >> Yeah. Yeah, well, and the trains purposefully jacked up so it typically there's New Jersey Transit for like um $8, something like that. Um but they took advantage of the demand to say, "Hey, we should make a bunch of money maybe." So. Um good morning and let us get underway. Um so our topic or sorry, I don't know why I say good morning because it's not even morning where I am. Um let alone where Well, I'm I guess some of you could be in Europe and it's um even earlier. But whatever. Um it is not morning here and where some of you are though it is other places. Our topic for today um is um thinking about um ways to track inventory um of the articles you have. Um so different systems people are using, tips and tricks, um what we can learn from each other about kind of some of that infrastructural stuff. Um and we're going to use a format uh similar to what we did last month where I'm going to ask people to take maybe um a minute and a half to introduce themselves and where they work and then just say a little bit about how um you're currently tracking your articles. Is that Are you just um using the uh platform that you're managing your website in? Do you have them in a spreadsheet? Do you have them in an air table? Um Do you have you know, and maybe uh just a word or two about how that's working for you. Um and I am going to go just left to right on what I'm seeing in my screen and call some people. Ooh, Shelly just disappeared. Um, Shelly, are you still there? You want to um >> I'm here. >> Great. >> I am happy to share. Let's see. So, we are using Airtable. Let me get it open so you can see it as well. And I >> demo right this second. So, I am going to ask people to demo. It's all right and I actually pre-upped that with Shelly. Anyway, it's Shelly. Um, but um, I just a minute or so about what you're doing um, uh, to give people a sense. >> Okay. So, so we track um, we use Airtable to track um, everything in there. Um, what we have on our website, what's current, um, when we add a new page, we add it. We're using it to give status whether it is live, whether it is um, archived. Um like dates that it was last updated. Um, maybe dates that we need to think about looking at it again. Um we also for future um, employees, we have the topics that we are um, that we have available on our website. So, if you've been to our website, you notice we have several main topics and so those are all listed in tables in Airtable. Um, so we're basically trying to make it a one-stop shop to find out all information about the Airtable, what forms are live on our website, where they are. Um, we're not there. It's a work in progress, but that's kind of what we're using it for. >> Fantastic. Thank you, Shelly. Um, Sarah. >> Everyone, um, yeah, I'm Sarah. I'm the Legal Education Project Coordinator at Montana Legal Services Association. And right now we are it's just a simple spreadsheet for keeping track of those articles with some hyperlinks. But I think this had come up in a previous meeting. I am a big fan of air table. I've used it at past workplaces and would love to yeah, see what how others are using it and maybe try and implement that because the the simple spreadsheet is is better than nothing, but I would love to be able to do the same of tracking dates and whether it's live or not. So I'm looking forward to that. >> Fantastic. Thank you, Sarah. Uh Jay. Sorry, I will do people and then the next up. So Jay now and then Laura is the next person I'm seeing on my screen. So Jay right now. >> Thanks. I had to find the unmute button. Um we are using our website each article itself and custom fields to keep track of the history of edits as well as the current status and um uh view that content in spreadsheet format right within the site and can export as we need it to any other format. >> Fantastic. Thanks, Jay. Um fantastic and Laura next and on deck Marion. Laura. >> Hi, Laura Klingler with the Legal Aid Society of Cleveland and we are not tracking our website content. So I have a lot to learn and I am eager to hear from all of you. >> Fantastic. Terrific. Um thank you, Marion and on deck is Karen. >> Hi, I'm Marion Frailey. I'm Communications Director for Legal Aid of Southeastern PA and also wear the hat of for this the website as well. We are not tracking current I don't have a great spreadsheet even a spreadsheet at this point. Um, so I too hope to learn some ideas for that. >> Terrific. >> And I'm hoping that we'll get to take a peek in that um, airtable that was shown briefly. >> Yes, absolutely. That's in fact where we're going to go next. Oh, I actually forgot to finish my summary of our format. Um, we're going to go through this. We're then I'm going to pick out some that seem particularly interesting and a little distinct from each other to ask people to potentially do some demos. I in fact already queued up Shelly cuz I knew she was doing interesting things in airtable. Jay, you've also caught my ear. If you might be willing to demo for us in just a few minutes, I will give you a warning that I'm going to ask you for that. Um, fantastic. Karen is next and Angel is on deck. Angele, Angel, sorry. Brilliant. Karen. >> Hi everyone. I'm Karen Heredia. I have consulted on various legal aid websites. I currently work at LawHelp New York and we use air Well, we were using airtable but then uh, we did like a massive kind of like unpublishing and stuff years ago and so it was harder to maintain just kind of this huge airtable and so then we shifted to spreadsheets because um, using Drupal it's easy to kind of download the a list of the CSV of of articles based on the criteria or the filters that you use. So now we're all spreadsheets which works well and um is I think works also for a small team as well. Right. Thank you, Karen. And um Angel, or if you could tell us how to pronounce your name. I apologize if I've messed up. >> Yeah, no problem. This I'm Angel. A little bit different. And I'm with Pisgah Legal Services in Asheville, North Carolina. We are not really tracking much of anything at this point. The only thing we are tracking is our client stories, which we're just doing in a a simple spreadsheet. But I would like to start implementing something a little bit more in-depth. So, I'm interested in hearing what other people are doing. >> Fantastic. Thank you, Angel. Um oh, and I have is it Christine that I am seeing next? Sorry, I forgot to do my on deck. And Virginia on deck. >> My name is Christine. I work with Michigan Indian Legal Services. This is all I just started this position on Monday. So, I'm still learning everything. Thanks. Um I'm the client community advocate and primarily work with advisory committee as well working from the internal external point to start the from ground up on the website. I know we do track the client surveys and the client stories, but that's as far as I know of right now. So, I'm interested in learning what everything else is. >> Fantastic. Thank you. Welcome. We're so excited to have you in the community. Um and Virginia. And I think that might be all. If you could raise your hand if I haven't yet called on you. Virginia. >> Hi, I'm Virginia O'Reilly. I work at Atlanta Legal Aid and manage Georgia's law help website georgialegalaid.org. Um we didn't have a process. And so, when I got this, I built it out in a shared drive on Google Um Workspace and I made this Excel sheet and basically can copy the Excel sheet for working with volunteers and have just one for volunteers can copy it with working with interns um and have kind of admin notes on the drafted pages. Um so when I get attorneys to collaborate um it's right there, but we'll be moving to a different um platform soon getting Lacy and um updated Law Help back end with Skill Justice, so I'm excited for that to not have multiple places, just one. Um yeah. >> Fantastic. Thank you. Um if you are uh up for it uh Virginia, that sounds like that might be an interesting um a kind of to look at your spreadsheet ecosystem um to to look at. So um um before we could go to any of the demos, is there um uh is there anyone who hasn't um introduced themselves? Uh I see actually somebody is uh in the waiting room, so we'll I will admit her and we will put her on the spot. Um so um fantastic. Um we will ask Jennifer and I'll Jennifer, I'll tell you what we're asking you in just a moment. Um and then we will move on to um to do some demos and I'm thinking maybe Shelly, if you could start us out um and then Jay, if you're willing. Jay, you willing to demo? Great, thank you. Um and then Virginia, um we will see maybe just a couple minutes. I'm not thinking of anything grand. Um and then we'll wind up with some small group discussions as we did last month. Everybody seemed to enjoy that And we'll close out with kind of tips, tricks, what we learned. >> Fantastic. Uh Jennifer, what we're talking about today is the platforms in which we are tracking our articles. Uh so, what articles we have, if any platforms. Many of us have uh no specific um plat- So, either using the content management system, or it's just kind of there's no system yet. Um so, if you could uh introduce yourself, tell everybody who you are, um and just uh talk for a minute or so about what you're using, if anything, to manage um your content inventory. >> Yeah, absolutely. Um one, I'm sorry to be late. I was desperately trying to get off a call to get here. >> [laughter] >> And so, did the best I could. Um I am Jennifer Simmons. I'm here in North Carolina. I work with our Equal Access to Justice Commission. And specifically, we're running a legal support center and a call center that gives out legal information. Um but we've got quite a lot of projects that have got legal information spread out either online available to the public, or online saved in a Google Drive. And so, I'm spending time try- going through all of that and um cataloging it, inventorying it, and trying to classify it into some kind of tax- taxonomy that then will go back and like make sure it's all legally sufficient, and hopefully update the stuff that needs updating. It's definitely a big um a big project. I created an Airtable database uh to catalog as part of this audit, um and have uh used a taxonomy that we created when we were doing our legal resource finder, which was we borrowed the um Massachusetts Legal Resource Finder, and and created a version of that for North Carolina. So, I use the same taxonomy for this and have been classifying each resource as like what legal issue it addresses and then what the audience is and I've got places to check if it's legally sufficient and plain language but very few things I know at this point are. So, it's very much in the early stage of the process and there's other fields as well but that's the content I'm using or the process I'm using. >> Great. Thank you so much, Jennifer. All right, let's dive into the demo portion of our program. So, Shelly, if you would, yeah, and maybe two, you know, couple minutes, less than five minutes? >> Okay. So, this is our website content management airtable. It you can see it looks a lot like an Excel spreadsheet if you've never used airtable before. The beauty of airtable though is it's a relational database. So, things that are on this sheet could relate to one of the other tabs that you see along the top. So, you can have them linked here and then you could open up another tab and see which of those things are pulling from those and as we go through I'll try to show that as well. So, on June 30th of 2025, I got a list and actually need to update this because I I downloaded a list of all of our website pages, put them in here and then started classifying them and this is actually it's it's more up-to-date than that. As we've been creating pages, I add to it. But we have the page name. This is the page as it would appear. We have the what website Um, if it fits into some category it or where it's classified, we have the about field or one of the other fields, content type. Um, if we go over here to content type tab, I can see that we have 10 content types that we use on our website and they're all listed here and this is really helpful for me because I can't ever remember all the types. Um, but also for future employees as they come in, they'll be able to very clearly see the kinds of um, types of content that they have. And Allison taught before our new website, we had one content type. Um, and everything was that content type. So now we're we're able to take advantage of the website features and the pre-built um, templates that our web developer created for us. Um, we also I have a table of all of the topics that we have available to choose from on our website and we have further divided those into whether the topics are to help an organization with client-facing needs or if it is within the organization needs. So, um, very clearly defines the kind of content that we expect to have on our website um, and if it's not falling into these buckets, um, it's a chance for us to think about whether or not it should be on our website. Um, and then how it could fit into these content types. Of course, there's always the ability to add more, um, but it helped us really think about our mission and and how we want to present things. Um, I have also gone through and we produce toolkits. You may be familiar with some of the toolkits and I have a list of all the toolkits and you can see here that we have the toolkits listed here and then this is where the relational database comes in because I can see this is for the 2023 data and evaluation toolkit. On on the corresponding table, I would be able to see all of the pages that are listed in that toolkit. Um the structure This is just the um the different parts of a webpage, whether they block whether or I guess not parts of a webpage how content is managed, I guess on a website. So, blocks, books, paragraph styles, all of that is listed here because um for like for myself, I'm not a web developer. So, these were all new terms for me. So, I wanted to make sure that I kept them and had them available for the future. But, let's go back to the main content so that you can see everything that we're tracking. Um We have the page name. We have the fields. We have the content type. Let me see if we can open up these the um additional information topics. And as you can say see, this is a work in progress. We have not filled in all of these for everything. But, you can see that we are starting to get them filled in like we have a topic of disasters. So, this article fits into disasters. Um These fields seven is like the um in the URL you know, without ellisonrd.org, this is the remainder of the URL. Um the full URL is listed here as well. Um last the date that that um record was last modified. Um And and you can you can track anything. If there is a URL redirect, I'm also looking at that so that um we can find it if we ever need to if we lose something along the way. Um page priority levels um URL aliases. I mean, any information that you might want to track on here, you can put in here just as you would a spreadsheet. But as I said, you know, being able to have that relation between the pages and between information on um in the database, that's um where uh where Airtable is really helpful. And all the colors, I love I love color and organization that way. So if you're into colors, I was trying to see if I could find This isn't as colorful as some of our Airtables. Um Uh see if I can find Ah, here we go. The um the books, you can see you can color code things so it also is easier to pick out. Um Airtables can be filtered. So if you ever want to group something, you could group by status. So and looks like status is not something that we're tracking on this page. Um ah, we can group by toolkit. So very quickly you can see different things in a toolkit. You could filter by any of the fields that you have in the in the Airtable. So let's see. Let's it where page type is a main page. So I could filter and you can see that the only things displayed now are main pages um within this Airtable. So just as a a spreadsheet can be filtered and you can't necessarily easily group in a spreadsheet, so that's one of the benefits of of of Airtable as well. Um I'm going to stop there. I don't want to take more than my time. But if anybody has questions, I'm always willing to do a demo. >> Questions for Shelly about what you're seeing there? >> Shelly, is the update time automated to fill out >> Um There There you can't So So you can automate updates for like the last time that that line in AirTable was was updated. So yes, you can track that, but you can also set do a formula to track when your that webpage should be updated. So I'm not sure which question you were asking, so I hopefully I answered both. Uh Laura? >> So kind of to follow up on that, cuz this is all brand new. We do no tracking, and I've not used AirTable. So is the onus on you each time you edit a page on your website that then you have to separately go into the AirTable and record the date that you updated? >> That is how I have done it um when I'm when everything is up-to-date and and things are going smoothly. But um so yes, the short answer is yes. Um but what I would do now since I'm I've gotten behind is go and do a report on the website and and get those pages, and then I can just um add, you know, download that list from the website um into like an Excel or CSV file, and then upload those into AirTable um so that they are in there without me having to manually enter them. Does that make sense? >> Sort of. Um I think also like I'm curious um as people are sharing more and doing demos, what um platform you're using? I heard somebody mention Drupal. Uh we personally here in Cleveland, we use WordPress. So, our site is a WordPress site. Um and I'm also curious again as people are sharing or doing demos, if you're like how did you start? Like before you had your spreadsheet or your airtable um was it a manual process to go through the back end of your site? Did you do some kind of work with a website company? Did you just download something like a report like I'm kind of also curious about if folks could address that very beginning step process. >> Sure, so I can answer that right now. So, this was part of our website build. Um we had to go through content and that was so painful that I never wanted to do it again. So, [laughter] so that is what got me to at least keep a list and then um as I'm as have been attending these sessions, it got me thinking about other things. Um so, it was part of the website build and um something that if you ever do have a website build that you will have to do is provide them a list of the content that's on your site. And for us, you can get that list through your site. Um I'm blanking right now on how I would do it, um but there are ways to download um your pages from your site. Um and maybe somebody will be able to pop that in there. Um Uh so, so yeah, just from the beginning. >> Why don't we um move I thank you so much for that, Shelly. And in fact, let me just uh I saw I'm answering um um uh the comments about uh automations in Airtable and and I'll finish that out in a second. Um why don't we move on to Jay's demo because I think you'll see it's almost the flip side. So, well, actually I'll just say what I was busy typing. Um which is um that uh you can definitely do some automations in in Airtable. You can do some stuff through Zapier to connect it um to your website and things like that. But, there's likely to always be an element of the manual. Um so, it's super Airtable super customizable, always some manual. Um Jay is using his current CMS with some custom elements, which is I'm suspecting somewhat less flexible, but 100% of the time is going to be exactly what's in the website. So, certainly correct me if I'm wrong, Jay. So, they're kind of the flip side of each other. So, Jay, can you go ahead and um tell us a little about yours and hopefully show it? Uh and then we'll certainly have more time for questions. >> Sure, happy to. Um I'm working on a project to move content for 603 Legal Aid in New Hampshire from Squarespace into WordPress. And our first step was to set up a prototype um of that content for our developers. And right now we have that prototype that we're user testing. And in the next month or so, it goes to the developer. And all of our management of the content is within WordPress. So, I will share the prototype, which isn't live yet, um but as I mentioned, it's in WordPress and the content is hierarchical by category, which is just like most of the websites that we've been watching. Um and in any particular topic, um we have individual articles and um it is absolutely true that moving from a um unformatted um uh platform like Squarespace into something like WordPress takes time. But when we did do that, we also added a lot of information in the back end about the content itself. Who's the owner, what changes have been made during what periods, um and then all kinds of other information as well. The type of content, um the topic. And um we use a plugin called um I think WP Sheet Editor, and it allows us to have a full spreadsheet of all of that content that can be um sorted, um used not as flexibly as airtable, but certainly um certainly pretty good and um we can select different views of that content to be able to fine-tune it for our particular need, whether it's for our managers or our subject matter experts. Um we have multiple um uh post types. We have resources, we have a glossary, which came from LSC um organizations in the state, um and then um as needed, that same information gets exported out to um Google Sheets to be able to share as needed for particular circumstances. So, that's the quick overview. >> Fantastic. Jake, when you export it out for a particular circumstance into that spreadsheet, do you then import it back in again? Uh that seems challenging or do you just is it mostly um leave it as is? >> No, we can import and export via this plugin um and what's just important is that the ID stays the same and we can set it up so that only the the columns that have changed um get imported. Everything else stays the same. So, it's just an incremental import. Um and so, getting the content in and out is is transparent. >> Great. Uh this is a nifty uh I'm not that familiar with this WordPress plugin and I don't think there's anything immediately comparable in Drupal. Um Drupal's not as good at in as far as I know at dealing with uh current reports and things like that. Uh Jennifer is asking the name of the Drupal plug of the WordPress plugin. >> Uh that particular plugin's called WP Sheet Editor. >> WP Sheet >> And um and we chose WordPress um because of cost. Um we were we uh before I started, there was an RFP that went out for a tech grant and responses and the request was open source and the responses were Drupal and WordPress. And the the bids we got back for Drupal were either the out-of-the-box system that a lot of states use um which is relatively limited, but it's inexpensive, or a custom Drupal build which was two to three times more expensive um than the WordPress. And the nice thing about this is kind of I as a consultant will be able able to throw together a prototype so that we can do user testing before it goes into the developers because once they get hold of it, templates get hand-coded, hard-coded, everything gets really solid, and then it gets expensive making changes in the future. So, we've been able to test it. We've been able to test pretty thoroughly using their design interface um and and make a lot of updates to content before they move it into their final site. Uh Laura has a hand up. >> Yeah. Um can you go back to the the inside of your WordPress where you showed kind of that review um the review fields? >> Oh, yeah, sure. Um yeah. >> Yeah. So, here again, is this the onus is on you, you make an edit to the website, and then you have to go into these fields and document that edit? >> No, you're actually looking at the actual article. This is the live page. This is the editing interface for that live page. So, if there's a change that needs to be made >> down below where you're tracking the review. >> It's right inside the page. >> So, these notes, notes for 2026, for instance, revisions in 2026. So, is that you going in there and saying this is what I did on this page on this date? >> When So, our process is that when an article needs to get updated, it goes to the content owner for then distributing it to the subject matter expert. Their edits come back, we integrate them in, and these these are hand these are hand edited, but there's also data in there about when the revision happened, when the modification happened. >> I'm not sure you're ever going to be able to get around a manual process uh to this Well, okay. So, it Some of these are just authors and dates. So, authors and dates might you might be able to capture automatically. Um but if you wanted to know precisely what was edited, for instance, um that's going to definitely be a um a manual process. Well, I guess you could conceivably try to use AI or something for that, but um yeah. >> Well, and we can look at the revisions going back through this article over time just using the built-in WordPress revisions and it basically says what was added, what was removed. Um and it's that's always available, built-in. >> Perfect. Any last questions on this before we look at Virginia's um so, spreadsheet-based process. Fantastic. Virginia, take it away. >> Yeah, um those were great. Um you know, I really nerded out about Airtable when I first started at Legal Aid and I loved it, but um that wasn't in the budget as an organization. So, this is a DIY um version. So, um with what we had with Google Workspace. Um And so, with I have we have a WordPress back end as well, but through Scale Justice, um which was Pro Bono Net. Um so, it was easy to get a list of all of our articles that we have and then make sure that we have a Google document of that draft in place and this is just my master catalog workflows to see the processes that's going on from that overview, but with videos and everything as well with the YouTube link and the transcripts and the draft um article. And so, I'm able to quickly grab this list if I want interns working on it, I give them certain permissions and instructions and I can copy that and bring it into So, it the pro of this is it's good for collaboration um with getting a lot of help on it. Um I'm not an attorney, so I definitely do um And then I on each document, I've made a template in uh Google Docs and so I just kind of have like a sign-in sheet with the public-facing link there. I copy and paste volunteer reviews when that's part of our workflow and we're starting to gather holistically references for Lacy. Um but it looks just like the public-facing article with how it's faced and also has that outline for our guiding questions to so I can easily jump to and I'll have attorneys just provide suggestion or I'll leave a comment and at them if I need a certain uh specialty um attorney to be looking at it. And so um and then we have the Spanish version as well. So, when I we've made a change on English side, I'll highlight the section in yellow and then I'll mark it for a translation needs to be done and I'll have um a volunteer intern or staff member help me with that. um And so I could I thought about it and I just thought it wasn't worth the time right now as we're switching later this year, but I was going to add more drop-down options to sort by category as well to get a great view at that, but I it just wasn't worth it to me right now where it's just me working on it and at a holistic view and moving, but you know, I have our lists of catalogs and everything um our topics and subtopics and our future guides in certain ways, too. So um It's its own shared drive, so I can remove people too and add them if you know, I'm done they're done with my work um with me and so I don't have too many cooks in the kitchen, which has been really important. Um So, that's our DIY method before having money. So, yeah. >> No, and I think that there is I thank you for that. I think there is something like as you're just getting started, there's not that many people um not overcomplicating things uh has a big benefit um and that can often look like a spreadsheet if a spreadsheet is what you're familiar with. So. Questions for Virginia. >> I was just wondering if she could pop back over to the section on um like who it was like who's working on what? I kind of missed that. And I just was kind of intrigued. I okay. So, you kind of just say like it's a a small list, but >> Can you leave it here for just a second? This is I love the idea of layering like using Google Docs new capacity to layer tabs is a way to track like nuances on the same document. So, you've got when you talk about like what is each of these touches? It's every time somebody touches it and updates it, you're tracking that in this log? >> So, this is um that's already captured in a way automatically if I take out of suggesting mode, I can see past versions as well and users that have touched it. And so, that's already a aspect of Google Docs um and so, I have that always there, but I don't want to always have to deal with that. Um I want to see at a quick glance who has touched it in the past while. So, as soon as tabs came out, I added this. I also wanted to keep track of the years past of volunteer views and then when they've been touched or looked at so people can check them off when they've um done that. Um And like I have two different groups working on these docs right now in different capacities. And so with interns, I'm like use red spot for any changes and then attorneys use suggesting or comments. And so I kind of have my own guide in being a dictator in this that it makes sense to me. Um But I Yeah. >> And then and you mentioned Sorry. >> Oh, I'm sorry. I was just going to ask uh for maybe a less sophisticated question, but so I love that again somebody can use this article to make suggestions and comments. And then how does the content in that document relate to what you've posted online? Is it completely separate and different or is it somehow linked? >> Yeah, it's that's was my complaint when I first mentioned it that the dream is that I host it all the information, reviewer input, and everything in one place. So not double dipping work, but I'll see their suggested changes and I'll kind of workshop it on this draft here and then I'll go to my back end of WordPress and then update the content there. And then double check it and then update all my like um Excel sheets. Um I also have to then download this Google document and upload it to the back end of Lava. We have a chatbot that's knowledge base is our law help website. So any change um I just go ahead and download it from this and upload it there. So it In a way I have made it as minimal as possible of keeping records, but it's still um duplicated. >> And then can I ask one more follow up? Do you have a workflow or have you been able to figure out any way to be notified when a volunteer finishes a review of something or is it just manual or do they email you? >> So, when like an intern or volunteer, I have statuses on their sheet. I do a lot of projects so I don't want notification. I want it block my days so um for the website project for instance, they don't have access to my spread sheet my drafts. I have a template that they use and put notes on. Um they just copy the Google Doc and make a template so but they have the public information facing and they sign up on their own and claim their articles on their own and I go in and grab the volunteer view, just quickly copy and paste it and document update my sheet as volunteer review available and then check it off once I recorded their volunteer hours. So, that's my workflow with it where I'm just trying to quickly block my days and just do the work. >> I love it. >> Yeah. But um for the interns, this they're using on the direct I gave them training on how to like sign in to the doc how I'd like them to and what exactly to use so I gave I gave them trust with my drafts which they can't break either cuz they're real things on the website and I can grab it again so. Mhm. >> Thank you. >> Yeah, of course. >> Fabulous. I was going to break us out into small groups um but we're actually a relatively small group already. Um so >> One more one more follow-up question before we move off of Virginia. About the references cuz that's something that I've wondered about a lot. Like as I think about how to keep content up-to-date, you know, if one law updates, how do you know every uh article that touches that law. So, I love that you're doing that and I wondered if you've created I mean, can you do you just search within the uh entire database for a particular here at the NCGS 50B-1. Right, if that updated, you would just do a search or will that Have you thought about doing some sort of like cross-referential thing where you're linking to a statute? >> That's um we just received a grant this year, so we're working to adopt Lacy. It's a learning legal aid Have you heard of it? Um it's an automated content intelligence that attorney and Lone Star Legal Aid um developed and it's open source, so it's available for all legal aids. You just need to have the money and time to build it. But that's something we saw as worthwhile and that's why I'm working so hard to grab these references now cuz um in preparation for adopting that Lacy, it will it will flag us when the primary source, the public listing um statutes, comments um changes. And so then our articles with that reference will be put up and it'll be in a standalone Drupal platform where this will be. So um that's something I've been working for with the projects I've managed to prepare for. Um and so in the meantime, I just listed out these are ideal authorities we want you to cite and then I took the time to put it in this drop-down list that they can search and select. So I have it in this quick grasp way, I have it in the Google Docs and the interns are citing it in line. So hopefully um we have a good batch to get started with when we um get on that. >> I love it. Thank you so much. >> Yeah, happy to talk about it more um off time. >> Thank you again. >> And Jay, I see your hand up. >> I just wanted to share that um we at ITC, we talked with Luigi about um Lacy and getting monitoring um information about changes to rules and statutes. And he mentioned because we're working with WordPress and also because New Hampshire does not have a really easy system that that wouldn't work. And I just wanted to share that we did find a vendor um that is um happy to do that for any platform and very little cost um and we also found a service called Legiscan, which um um does that kind of tracking um and so this particular vendor is going to be monitoring our site and after seeing that there's a change to a statute, sending us recommended new text for the paragraphs that have changed. Um so there are there are multiple options out there. We were really excited to find out that there was something that would work with our system. >> Jay, do you have a name for that vendor? >> Yeah, they're QED42. And they actually have a full CMS option that they do with Illinois or Iowa. Um um and it is Drupal-based um but this particular monitoring system um is a standalone and it sends us pings um when there's a change. So it it's not fully integrated, but it still does the monitoring and recommendations. >> All right, interesting. Fantastic. All right, so um Jay had asked for 5 minutes at the end to talk about two of the things that he was doing. Um but before we do that, uh wait, no? No more? >> I don't even need 5 minutes. >> Okay, so a couple [laughter] minutes in the end. Um but um uh I wanted to um just um do some reflection and sharing back. Um so um especially for you guys who are those you folks who have been um hanging back a little bit and watching and thinking, I'd love to hear some of the uh the things that you're thinking as you see all of these. Um what is this meaning to you? Anybody willing to share something? >> I think for me, implementing something, even if it's as simple as a spreadsheet, which I think it would probably have to start out as um it might me give me more leverage in terms of getting updates, which I really scrape to do. I have a hard time getting buy-in on that. And if I had was able to show because there are some units that are on top of that and um interested in it and others that are completely disinterested in it. But if I could show that, which I could with even a spreadsheet, it might get me more buy-in for updates. Mhm. That's what I'm thinking. And I did not have this on my radar in any way. You know, me bad, but this is a whole new idea to me. >> Great. What else? >> I find um because I'm at a legal aid, I'm not running the the help site for the state. I'm just at a legal aid. Um you know, it's tricky because we have so many different purposes and audiences for our website because we have information for volunteers and for donors and for client-facing material and about every event that we do and you know, um it's it feels overwhelming. Um so it's it's interesting to learn from folks. I don't know if anybody has um templates like a Excel template to start that they would be willing to share. Um, but uh, yeah. It's It feels like a hairy big hairy beast. >> It is. It's a little bit of a big hairy beast. But even starting by downloading uh, out of your system in whatever format you can and then starting to clean that up so it's a little less tacky and a little more uh, public facing or internally facing would be interesting. >> I'm not totally sure I can do that in Squarespace. Uh, Jay, you might have some insight into that. That's one of the limits of Squarespace. I It almost might be easier to do it from like an anal- from analytics to to get started on it. >> I agree with that. Um, so Google Analytics would let you do that or Google Search Console would probably let you do that. >> Yeah. >> We also with Squarespace used this app for Mac called SiteSucker. >> [laughter] >> It basically you give it a URL and it downloads an entire site and localizes it on your machine so that you have the URLs, you have the content, um, and it's free, but I got to say it saved us cuz the Squarespace export was really bad. >> [laughter] >> And I mean Laura, to your point about overwhelming because of events and so on, I totally agree. I mean, I do every event on the website, but I'm thinking of it like I don't think I would do every event, just because of what you said. I I don't think I have the capacity to deal with that and I think it it does overwhelm you to think about. But when I was thinking about implementing some piece of it, it was more for like the news section because the news section goes way back and I haven't really dealt too much with deleting or archiving content, things like that. So, I was thinking about starting with more of the news page, um and more of the longer-standing kinds of things than the events. I don't know. I'm a one-person shop, so. >> Yeah. Yeah. >> Great. And Sarah, and Jill, Karen, any thoughts? Anything you're taking away? >> I think just yeah, I appreciate everyone's ideas and what's working for them. Um the kind of management system that I was referencing is for So, we have our law help website, which is all the legal information and articles, and then we have a mtlsa.org, which is more of that donor-facing kind of like this is the organization's website, and we are actually redoing that. Um and so, I'm just got some gears turning about obviously the content on that uh mtlsa.org is drastically lower than on our law help website, uh but still thinking about Oh, it's kind of the opportunity for a clean slate of how to organize that information, too, uh because we do have a number of programs that get a lot of outside um interest, and people search for it. And so, we want to make sure that that information about those projects and programs are also updated by the right people on staff. And so, this is just making me think about yeah, our current people information site, and then our our new kind of organizational um website, as well. >> Great. Fantastic. >> Yeah, it's really good to see the sort of the gamut of um you know, from something's fairly small to what it you could get to eventually. But, you know, for us, we we've not done anything yet, and I'm fairly new to the position so just starting to think about that um because I was talking about doing that just like you've been a quarterly review of the entire website um but I hadn't even thought about tracking that along with all the individual documents that we have poused in the in on the website as well. Um so kind of putting all of that together in one place I think would be incredibly helpful cuz we have spreadsheets spread all over the place for all different things so yeah just I think starting small with us um and just seeing some of those ideas I that's very helpful for me. Thank you. >> Fantastic. Great. Um and so uh just to wrap up um before handing over to Jay um so thank you so much for coming. Next month we're going to be looking at uh content curation. Um so thinking about um when it makes sense to link out to somebody else's content and how to do that and you know why you might want to do that. Certainly there's lots of good things um to link to but also in an age of like the Fed taking things down like do we want to do that and um yes we will probably have a presentation on one organization's kind of thought process for doing that and then a discussion. Um fantastic and Jay over to you. >> Sure. I just have two really quick requests. Um one of them is related to that prototype that I showed earlier. We're in a like a two to three week window where we are loving feedback before it gets kind of locked down. And so um I'll put my email address in the chat and anybody who's willing to take 10 minutes to just take a look, first impressions, and and provide some feedback, that would be so helpful because we surveyed so many legal aid websites to try to match a lot of the features that others have done like AI search and chat and translations and tool tips and QR codes and all that and um there's a lot in there and so um anybody who's willing to um my email address is Jake hub.collier@thecompass.com. And that would be so appreciated. Um secondly, we're really excited about this uh proposal process for ITC 27, um but we don't feel like we have enough to actually propose something just for us. So, we would love to be a part of a panel with other people and organizations of any sizes, um of the things that you've learned in um renovating or rebuilding your websites or what's important to you. And and also anybody who's using WordPress. So, it's kind of a big question, but we kind of want to partner up and and find a couple of of of others to kind of present with us and there's only like I think 10 days left. So, um again, if you're at all interested in just kind of being in a panel and what we were envisioning is some presentation, but mostly just like popcorn asking people in the audience what their what their tips and tricks and the things that they've learned sort of as a collaborative sharing opportunity. So, that was my second request and that's it. >> Fantastic. Um Laura, the um Jay is mentioning ITC. So, I put Jay's email address in the chat. Uh Jay's asking about ITC, which is in uh San Francisco um in it's always in like February, March-ish. Um >> Somebody told me it's in San Francisco. >> I think it's New Or- >> I'm sorry. Um >> Yeah, it's in New Orleans. >> New Orleans. >> It's in New Orleans. That's what I It's in my head when I said that. Sorry. Sorry. >> And I went for the first one. >> I was not familiar with what we were talking about. ITC. I'm I'm on the link now. Thank you. >> [laughter] >> And it was amazing. It was the first time I'd gone and it's just a really great three days. And so that's why um I'm hoping to find others who wanted to go to. >> Fantastic. So I've put Jay's um email in there. Um and um we will leave it there. Thank you so much for coming and hope to see you again next month if not sooner.