Video summary
Jefferson Fisher argues that effective communication skills are rarely taught but rather modeled, often leading to struggles for those who grew up seeing conflict resolved through aggression or yelling. He posits that fear of vulnerability and conflict is common because many equate strength with the ability to yell aggressively; however, true courage lies in handling disagreements calmly and maintaining emotional sovereignty even when triggered by social dangers similar to physical ones. Fisher explains that our bodies react to disagreement as if it were a life-or-death situation due to an evolutionary nervous system calibrated for predators like saber-tooth tigers rather than awkward conversations or career challenges. Consequently, facts often fail to change minds because the limbic system prioritizes feelings and safety over logic, making emotional regulation essential before any rational exchange can occur. To navigate these difficult interactions, Fisher emphasizes slowing down the process by using breath as a tool for elongating time and preventing immediate defensive reactions. He cites examples such as Theo Von holding space for Sean Strickland during an intense moment or Connor Beaton's reassurance that "your emotions aren't too big for me," illustrating how creating safety allows individuals to regulate their nervous systems without needing to solve problems immediately. Fisher also references a study involving heart rate monitoring, noting that once a person's pulse exceeds 100 beats per minute, the prefrontal cortex effectively shuts down, rendering rational thought impossible; therefore, managing physiological arousal is critical before attempting to address complex issues or repair relationship ruptures. A significant portion of the discussion focuses on the "McNamara fallacy," where people prioritize observable metrics like money or time over hidden but vital factors such as peace of mind and relational health. Fisher suggests that modern culture's obsession with being right stems from a fear of shame rather than actual danger, noting that our biology still fears exile from the tribe even when the threat is merely social disapproval. He advocates for shifting one's mindset from having something to prove to having something to learn, which reduces defensiveness and encourages curiosity about where another person's perspectives originate. This approach helps dismantle confirmation bias and allows individuals to see beyond their own narratives without feeling personally attacked by differing opinions. When addressing relationship repair after arguments or ruptures, Fisher outlines a three-step process: ownership of one's actions, acknowledgement of the other person's feelings from their perspective, and affirmation that the team remains intact despite current difficulties. He warns against toxic responses like "I did this because you did," which assign blame rather than taking responsibility for specific behaviors. Drawing on his experience as a trial lawyer, he highlights how credibility is built through calmness and control in high-stakes environments, noting that liars often cannot tolerate silence or questioning about their statements, whereas truth-tellers remain at peace regardless of belief from others. Ultimately, Fisher concludes that relationship longevity depends not on the number of good times shared but on the ability to weather bad ones together, requiring partners who can handle each other's "ugly" moments without punishment and view difficult conversations as opportunities for deeper bonding rather than threats to be avoided.
Read the full video transcript
Why do you think people are struggling
with their communication?
>> Because it's something that wasn't
taught to them. It was only modeled.
You know, and a lot of people didn't
have good models.
They they had people in their lives that
saw conflict as something that they had
to have in order to feel close to each
other. They saw how yelling was the only
way to possibly stop something or maybe
get physical was the only way to prove a
point.
>> Mhm.
>> And so there's a lot of people who
haven't had communication modeled well
in their life and there's a lot of books
you can read and there's a lot of things
you can do, but not until you've
actually done it can you ever start
actually improving in it.
>> It's like that Mike Tyson quote,
"Everybody's got a plan until they get
punched in the face."
>> until you get popped in the mouth, yeah.
>> Yeah, yeah, yeah, yeah. Lots of people
fear conflict, but in communication
especially,
>> Mhm.
>> why is it so scary? Why is conflict so
hard to navigate?
>> It takes courage.
I people feel like yelling and being
aggressive, that's that's strength.
It's not. Um
being somebody who can handle conflict
calmly
and know that you're going to get
through it and there's going to be an
end to it, that takes a lot of courage.
I think a lot of people are afraid of
that vulnerability. That's a word that
men in particular find that that's
something that
is some kind of no go zone when actually
that's the one thing they probably most
need. You know, some people instead of
just a shouting match, they really just
need a hug.
And so it's it's
it's this unknown for a lot of people
and how how do you
how do you not say the wrong thing?
And so there's that that fear and fear
often is masked in forms of anger. So
it's a lot easier to get defensive and
yell than it is to actually lean across
and work through something hard.
>> Why do you think people lose control so
quickly in conversations?
>> Because it takes no effort.
It it takes takes zero
uh effort
to yell and get defensive and raise your
voice. That there's no struggle in that.
It takes a whole lot more strength to be
able to
take a breath, slow things down, say
things more calmly. And so it's it's
just an easier path. That neural pathway
is a lot easier. And it's it's just
something that's organic in our bodies.
It's part of the fight or flight. Every
time you hear a disagreement or
something that's a different opinion
that you don't like, uh, we naturally
our whole body goes, "No, I don't think
I like that. That doesn't sound good to
me. That that conflicts with something I
believe. That conflicts with something I
grew up knowing cuz my dad believed
this, my mom believed this." And all of
a sudden, that's why facts and evidence
typically don't matter when it comes to
changing somebody's mind. It has a lot
to do with how you've communicated in a
way that how you've made them feel about
it.
>> I've always thought that facts don't
care about your feelings line could not
be more backward.
>> Yeah.
>> And feelings don't give a single [ __ ]
about the facts.
>> Yeah, they don't. They don't care about
the facts.
>> What is happening in your body when you
get triggered?
>> It's the same thing of physical danger.
Like our bodies don't do well at
deciphering between a social danger,
meaning are they confronting me,
offending me, coming into my space, is
my autonomy being questioned, is my
authority being questioned, from a
physical danger. So it's the same thing.
Your your pupils dilate to take in more
light, meaning it's kind of like that
portrait mode on Apple to where your
everything kind of goes fuzzy in the
background. Your your your fist clench,
your jaw clenches. That's why a lot of
times you start yelling at people, "Go,
why are you yelling at you?" "I'm not
yelling." It's because you your breath
has like your breath has nowhere else to
go, right? It's It's because you've been
holding You've been holding your breath
because you're ready. Like your body
doesn't know, is there a bear behind the
bush? It's like It's like the same if I
were to text you I said, "If I If I text
to Chris and I said, we need to talk."
period.
First thing he goes,
"What I do?" "What's wrong? What
happened?" It's It's that It's that
anxiety. It's that It's that fear.
>> Have you seen the some reels floating
around of people saying amazing ways to
connect with your partner and it's all
stuff like that.
>> Yeah.
>> We need to talk.
>> Exactly.
>> What did you do?
>> Right.
>> That all of these weird open loops and
when I think about it, I think a lot of
it is the openness.
>> Mhm.
>> It's the fact that there is the
potential for things to go wrong but as
yet no conclusion.
>> Right.
>> And in that vacuum is where all of the
speculation gets sucked.
>> Yeah.
>> Typically, especially if there's a
little bit of activation or agitation
with that, that is where
>> Yeah.
>> everything
just gets pulled in.
>> Or it because it it expands. I mean, it
can be just like a bomb. That's That's
what happens when you usually start with
context first or
a lot of unknown first that we need to
talk period
or if you just respond K.
You know what I mean?
>> Dude, mine the [ __ ] thumbs up
reaction emoji
>> that's my
>> the most passive-aggressive [ __ ]
>> Yeah.
>> That that's that's more harmful often
than like giving them the middle finger
on the like you put thumbs up to tell me
to [ __ ] off.
>> And like that thumbs up is is just the
worst thing you could have possibly
done. It's like you have a K in there.
It's like I didn't care enough about you
to put an O right in front of it. That's
how little That's how little I cared
about you in that moment. So it's like
you know.
>> You're You're creating that unknown and
that fear and it's the same way
often we know what it's like when
somebody starts a story with the context
and they'll say something instead of
getting to the point meaning starting
with their end first, they'll be like,
"So you remember the other day when we
did this thing and you probably don't
remember but and they start going like,
"What's What's happening? Okay, what's
Are you Are they upset? Are they not
upset? Have I done something wrong? Have
I not done something?" And we go often
into fixing mode. We want to try and fix
it and usually we start into kind of
"Oh, you want to go there?" And like,
"No, no, no, no, no, that's not it.
That's not what I'm" And And then it
gets really, really frustrating and then
you go, "Okay, so you want me to Wait,
okay, you just totally missed it." I
mean, I gave you the whole It just It's
because they're not being clear about
it.
>> Well, we don't have theory of mind, and
good storytelling saves the exciting
twist for the end. Right, but I guess
good emotional storytelling buries the
lead in the headline, right? You say,
"Hey, uh I'm not mad at you, and this is
nothing to be worried about."
>> Mhm.
>> But
>> All right.
>> the all
some degree of I love you, and I just
really want to have this conversation. I
think it's I think it's super important,
and and I I know that What was one that
I got from Connor Beaton, who I work
with the other day.
I need to have a difficult conversation
with you,
and I know that you can handle it, and I
know that we can handle it as well.
>> Mhm. I I love it.
>> [ __ ] great, dude.
>> Yeah.
>> You're like, "Oh, let's go."
>> Yeah, yeah.
>> Like, this is good.
>> Yeah, and see, that's what that that
makes you want to get into it. They say,
"We're going to grow We're going to grow
through this." And so, rather than when
somebody comes into a conversation what
what I call, you know, labeling the
difficult conversation,
rather than let's say I need to give you
bad news about something,
and I'm already feeling anxiety about
it. I don't know how I'm going to say
it. I've been thinking about it while I
brush my teeth, while I drive here. God,
how am I going to have this? And then I
just start with a "Hey, Chris, how's it
going? You good? Have you
You've been playing pickleball lately?"
Yeah, I mean, have you seen that? It's
like It's like ping-pong, but not. It's
crazy. You know, and then you're like,
"What's going on?" And then I go, "So
So, listen, uh and that's when you
know."
Like You You can already tell in the
tenor of my voice like something else is
going on. And that's the You're trying
to see what what else is happening, cuz
you know something else is going on. But
when you're able to say
this is going to be a hard conversation.
This isn't going to be fun to talk
about.
This is something that is going to be
hard for us.
It's almost like we kind of ready them
and to be emotionally resilient they
kind of nod and go, "Okay,
I'm ready. Let's talk about it." But
saying I'm telling you this because I
know we can handle it.
This isn't a conversation that you and I
can't
get through. Like let's go. We can do
that all day.
>> One of the other lines that I've heard a
bit There's two situations uh that over
the last couple of years have been very
formative on how I see communication.
>> Mhm.
>> Uh the first one was Theo Von with Sean
Strickland. You see this clip?
>> Mhm.
>> Sean and Theo, Sean Strickland an MMA
fighter, UFC fighter, you know who he
is?
>> this where he goes, "I'm just going to
sit with you?" Yeah.
>> Yeah.
>> That was so good.
>> Bro.
It is
one of the most beautiful examples of
space holding
>> Yeah.
>> that I've ever seen. And was something
that I'd never seen done before. And
then my friend Charlie from Charisma on
Command did a breakdown of it and fully
explained what was going on.
>> Mhm.
>> He goes through the body language of
Sean. So Sean's gripping this water
bottle. He's got some [ __ ] bottle of
Evian which is getting ragged around
while he's having this conversation.
He's grasping with one hand. He's
looking for control.
>> Mhm.
>> He can't find it. He's looking for
control. He's looking for control. And
then Theo makes a joke that pulls him
out and then puts him back in. Yeah,
here we go.
>> Dude, I remember like laying in bed.
Like I remember when I stopped believing
in God, man. Like [ __ ]
Like I had [ __ ] um yeah, it's crazy
[ __ ] dude.
It crazy [ __ ] man.
>> Yeah.
It's okay, man. It's a lot of that said,
dude. I used to be scared at night like
uh
I used to stand up like I heard when I
was a kid that like
if you pee around your like animals
could pee somewhere that other animals
wouldn't come. You know what I'm talking
about? You know what I'm talking about?
Huh?
>> Yeah, man.
>> Have you ever heard that?
Yeah, I'm sorry, bud.
>> So uh man.
>> I'm sorry, buddy.
>> It's all good, dude.
We don't have to talk, man. I can just
sit here with you for a minute.
>> Oh, [ __ ]
Oh, [ __ ] Six seconds.
>> I can just sit here We can just sit
here.
>> all good. It's six seconds. I just
process it.
>> Yeah, man.
Like, it's so good.
Talk to me. When you see that
>> Yeah.
>> What do you see going on?
Well, one you you see from him having a
much bigger
position
to then his leg goes up.
>> Mhm.
>> Uh and he's
which is already like
kind of coming more into yourself,
right? Cuz probably if you would if you
could have on that couch, that's the
position that he really wants to be in
is like when you're you're going to try
I mean, there's a reason why they call
it the the fetal position when you're
trying to like get yourself more
regulated and he's doing this here.
Which is uh in a lot of different
therapies, this is very regulating
because it's allowing you to have a lot
of tension and then a lot of release.
And so
for people who are having a really hard
time and they feel like they're going to
have a panic attack or they're really
trying to process things, they'll like
grab a pillow.
Like those plushy toys, that they have a
purpose, right? It's like you squeeze
squeeze squeeze and then it's release.
And so in that moment, that's that's
exactly what he's gripping for. That's
probably what he was trained to do. But
you can tell he's he's he's looking for
control and I love how
that's a perfect way of just saying
you said a minute ago space setting.
We're allowed people to say just hold
space for somebody and that sounds like
therapy talk. Like, what does that
exactly mean? Well, Theo does it right
there. She's just, "Hey, man, we don't
have to talk about anything or solve
anything. We can just just sit. Just let
me sit with you."
And
that right there is
I mean, who who doesn't look at that and
go I
that strength right there. How
courageous is that? Rather than And you
can tell that Theo starts to like try to
relate to him and go, yeah, yeah, when I
was a kid, man, and tries to like
>> Yep.
>> And that he was already He was already
coming back to when he was, you know, in
fifth grade and the desk being taken
away and he was All of a sudden, he was
11 years old again.
>> Mhm.
There's a a couple of moments where
Theo makes a a couple more jokes, pulls
him out.
>> Yeah.
>> And then he goes back in and he sits
with him again and Charlie breaks this
down.
>> The video he did was like, I'll have to
check it out. That's a good video.
>> So, it was so formative to me, dude. And
it's crazy to be friends with someone
that's able to
genuine friends with this guy for like
six, seven years.
>> Mhm.
>> And he's able to just put a piece of
content out that maybe 100,000 people
have seen, 150,000 people. It's not a
massive video.
>> Yeah.
>> And it just completely changed
introduced me to Joe Hudson, who's now a
guy that coaches me, who taught Charlie
all of the stuff that he used to break
it down and the grasping and the
So, that was the first one. The first
one was, "It's okay, buddy. We don't
need to talk. We can just sit here if
you want."
>> Yeah.
>> That was the first one. Then the second
one
is from Connor Beaton from Man Talks and
he used this line that I'd never ever
heard anybody else use before.
He said, "Your emotions aren't too big
for me."
>> Yeah, that's a good one.
>> Oh my god. Your emotions aren't too big
for me.
>> Yeah.
>> There's space for you to just be you.
>> Mhm.
>> And in both of those situations, it's a
reassuring. There's no performance
needed, no nothing.
>> Yeah, because I I think in all
relationships, especially
uh romantic relationships, there can be
this feeling of somebody is afraid
they're being too much.
Like is my
That's why we may not want to express
all of our emotions. We're afraid
they're going to be too much, that the
other person's not going to be able to
carry it, hold it, it's they're going to
dismiss it, they're going to see it as
all the things that we're telling us in
our head is
it's it's not going to be there. They're
not going to be able to support me. Uh
I'm going to be too much. I'm going to
be left by myself. I'm going to have to
carry this by myself. But that kind of
that kind of language to say my emotions
are big enough for this moment. Or even,
you know, I I I've said to my uh kids,
which we love to say is like my love for
you is big enough to handle this. Like
my love for you is big enough for even
this little outburst or you doing
something wrong.
And my love for you covers all all of
this. You don't have to worry about
having to perform or having to have the
right answer or
you know, like my son right now, he's
eight. And so he's finding his way
through
like a lot of school boys uh during
recess or right after pick up, they
throw the football. Uh just back and
forth into like crowds of boys. And it
gets really easy of like who can throw
the best, who can kick the best. And
like they
they're choosing who's most dominant.
Yeah, who's the coolest of of all of
that. And I remember him coming home
and he's really down about it. And he
was like they didn't I I played but
nobody used me. Like in other words, he
didn't get thrown to in that game. That
really He was like, "Is that like I'm
I'm sorry." And he was like apologizing
to me. And I had to I mean like this was
dad moment right here. I could have been
like, "Yeah, next time I want you to go
ahead and elbow a kid." Um I was like,
"Dude, my love is bigger than that.
You're good. You don't have to have any
of that." And I think that's the kind of
model of things that
more men can do.
>> What are some of the other lines that
you love to use in a conversation
conversations becoming disregulated or
you know that this person needs
reassurance. Someone needs reassurance
in a conversation that you're having.
What are your favorite lines to show
them that you're there with them?
>> Um
um
the
the one that I like to use and it's kind
of sound cheesy, but it but it works. I
promise.
Is if we're not okay, then nothing's
okay.
Like it it's if you and I aren't okay,
like this is why I say this to my to my
wife. If if we're not okay, then
nothing's okay. In other words, it's
really easy to go we're fine. We're
fine. And then just all of a sudden
focus on the kids or finances or
whatever and it's and it's easy to kind
of switch over to getting busy with
something else and it gets swept under
the rug. But you you miss that chance.
Then it becomes this little bitty paper
cut and then you'll have another little
paper cut and you have another little
paper cut. And so eventually those
become big ruptures over time. The one I
also like to use um
is something else is coming up. I'm not
sure yet.
Like if if we're in a conversation and I
can tell that
there's more to it for me. Like I'm I'm
I am having a bigger emotional response
than what's called for.
I can invite her into that conversation.
Let me put that differently.
If
let's say we're having a level three
conversation.
In other words, nobody's mad at each
other, but something happens and all of
a sudden I'm at a seven or eight and I'm
just something's really got me upset.
It's much easier if I say, I can tell
something else is coming up for me. I'm
not sure yet. Rather than me trying to
hold it in,
avoid her, go distance and try and fix
it myself.
When it's actually me inviting her into
this is what's happening to me in that
moment is the very
conversation and connection that
is going to make her closer
to me. To be the person that I I need in
that moment. Rather than thinking that I
have to present her with somebody who's
100% whole and fixed and has it all
together.
>> And you're a part of this. You're a part
of the team. We're working together.
>> Right. Exactly. And that's and and that
is the vulnerability side of it. You
can't You can't strengthen alone. Like
self-improvement is
If if if you're just in it for
What If it doesn't help you connect with
anybody else, then self-improvement is
just self-worship. There's There's
nothing else to it. Like you you have to
It's It's to improve you around others
as well.
>> So, going back to the triggered in the
body conflict in a conversation.
>> Yeah.
>> How can people interrupt that reaction
in real time? What are the best ways to
stay composed when a conversation gets
animated?
>> When things are starting to get
ratcheted up, you you have to find a way
to slow
it down.
You have to find a way to elongate the
process. Like you don't get extra points
for having a very quick comeback. It
looks good on social media, right? It
doesn't work in real life. They They
just don't. You have to be able to slow
it down. So, what does that look like?
It means you have to use your breath
a lot. What I teach is Have your breath
be the first word that you say. I teach
this every one of my clients before they
go into deposition or cross-examination.
It's It's your breath. That's the only
way you're really going to slow things
down is if I
choose my timing in this conversation
and not let somebody else press their
timing on me.
Like in in the home, for example, if I
If we wait to have a conversation when
the kids are in the bathroom, we're
trying to do dinner, and everything is
stressful, and we've already had a tired
day, my battery's already at 20%.
Chances are
not going to go great, and
conversation's not going to be that
awesome. But, if we're able to slow
things down, and I'm able to pause
and
use my words to let them know a better
time would be better.
That's going to do a lot better for me.
So,
what does that do in the process? How do
you How do you do that? Aside from using
your breath in conversation, you need to
say it out loud. I can tell I'm getting
defensive.
I'm going to be better for this
conversation here in a in a little bit.
I can tell I'm not saying things as well
as I want to, and I don't want to
approach the conversation this way.
It It's If you were, rather than trying
to get defensive,
if you were able to say, "Listen, I can
tell this moment is a big one,
and you're saying a lot of things that
are really important. I want to make
sure that I take the time
that gives my part what this deserves."
And that And that's going to take That's
going to take some time. We're a team.
>> Yeah, exactly. Even in disagreement,
we're a team. Even in conflict, we're a
team.
>> All the more.
>> Yeah, especially when when it's
conflict, because it's it's
um
when you find that you're only
Nobody wants to be in it alone. Like
nobody.
We We know what it's like to be in a
relationship with somebody where you're
the only one in the boat paddling.
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So, breath first word.
>> Yes, breath.
Space, if timeout.
>> Battery is low, you know, I need a
little bit more room. What else?
>> Get quick to timeout. The timeouts are
something that you can't really be
uh overused in some sense.
Uh if you find that things are really
really frustrating, they say I think the
data is like you need to have 20 minutes
to kind of regulate yourself
again.
Um in other words, don't try and say,
"You know what? Let's just I need a
moment." And then it's not 2 minutes
later and they're like, "You know what?"
And then you're right back at it. Again,
that's not near enough That's not near
enough time. You need You need more time
with that. So, we got
pausing, using your breath, giving time
to elongate it. So, two timeouts and
then three set aside actual time for the
conversations that matter. Like you
you'll we'll set aside time for me time,
you know, to do what I want, go work
out, go do whatever, but we won't set
aside time for some of the most
important conversations we're ever going
to have. And so, if I were to say even
to you, I'd say, "Hey, I'd like to talk
to you about something really important
to me and I'll make sure that we have
time for When's When's a good window,
sometime next week?" Like I'm
it You see how much better that is than
me going, "Hey, do you have 5 minutes
for for me to tell you about something?"
Like, you know what I mean? And that's
that's what happens. It's And it just it
comes right on you to where nobody is
Nobody's prepared.
There's a book
>> that my housemate was reading, How to
Stop Worrying and Start Living.
>> And uh Stephen Covey.
>> Um and one of the lesser knowns.
In How to Stop Worrying and Start
Living, he says one of the most
important things that he used as a
tactic was to have worry time.
>> Yeah.
>> Schedule it.
>> Yeah.
>> Uh
This is something that I probably should
worry about. I'm going to wait until
Sunday. Sunday, 2:00 p.m. That's my
worry hour or worry afternoon, or
whatever.
>> Yeah. And there's something about saying
I don't need to do this now.
I will do it, and this is when. That
closes the loop a little bit. Pop it in
a note. Have a nice schedule. Get a nice
schedule for your worry Sunday, your
worry Sabbath.
And um
it means that
I am going to deal with it. So, it
doesn't quite You've given it the love
that it needs.
And um it feels almost like a relational
equivalent of that.
>> Yeah, and I think you should also put
pen to paper. I mean, that we a lot of
the times we These things sound good in
our head until we actually say them, and
we realize that that didn't hit like I
thought it would.
When you actually put pen to paper and
write out what you want to talk about,
why you want to talk about it, and
when's the best time to bring it up,
it gives a different sense of clarity as
to is this something I really need to
say?
Does it need to be said right now? And
am I the one to say it? And so, when
you're able to actually write down what
am I asking them to do?
What am I What am I asking them to do
with this information? Am I just venting
to vent, or am I asking them to act, or
am or am I asking them to listen? Next
would be what am I What I want to walk
away from this conversation? Why do I
need this conversation? Maybe that's all
there is to it. But if you actually take
the time to write it down as part of
whatever habit tracking you're doing,
your conversation's going to go better
than if you just kept it all in your
head and then got upset that
they didn't react the way that you
thought they would.
>> A good rule is I write things down so
that my brain can rest.
>> Yeah.
>> There's something about
I'm going to keep this in working memory
because I'm worried that I'm going to
forget it.
>> Mhm.
>> I need to bring this thing up. And it's
emotionally charged. And currently it's
endlessly unresolved.
>> Right.
>> So, I'm just going to lock those neural
pathways in. I'm going to say that thing
like a [ __ ] mantra.
This slight, this this concern, this
worry. Whereas if it's And it sounds so
dumb to have a
worry list, which is what
>> I think it's awesome.
>> to have a worry list. I'm going to worry
about these things. Oh, and at this time
on this day,
>> Right.
>> at least I don't need to keep it in
working memory because then I'll worry
that I forget my worries.
>> Yeah.
>> Um infinite regress of worrying about
worrying.
>> Yeah, and then it's just living in your
head rent free, you know, then then it's
taking up all the other space that you
could be using towards something else.
But I mean worries are good, but being
able to get them out of your head, I'd
say that's even better.
>> What does anger usually hide?
>> There's a quote
that I heard once. It's something along
the lines of
I sat beside my good friend anger.
And he turned to me and said, "My name
isn't anger. It's grief."
And I think a lot of the times anger is
hiding fear.
It's hiding sadness.
It's hiding grief.
All these things that
uh are really the true bottom
of that emotion.
They say in therapy
where it's hysterical, it's historical.
Meaning that it comes from something
else.
And often
our emotions,
which are extremely complex, we use the
most basic language a caveman would use.
I'm sad. I'm mad. I'm angry. I'm tired.
When there's a whole
emotional vocabulary to use that's out
there of if you sift and you sift and
you sift and you sift and you ask,
"Where is this Where is this coming
from?"
You you find that
what comes across as anger and yelling
and injustice
usually comes from a deep place of
sadness.
>> Mhm.
Yeah, when I look at uh an emotions
wheel, you see the sort of the
most surface level ones and then you
split them out into Well, there's
different components of anxiety or
sadness or even grief. Like those aren't
at the bottom. There's things that are
more precise than that. And um it makes
me think about how much diet advice for
people that want to lose weight.
They think that they need a huge number
of different recipes, maybe. But you
probably have 70% of your calories
coming from the same six meals.
Like you're eating the same stuff over
and over. So what you need to do is just
take the small bucket of things that you
usually do already. And just get a
little bit better at that. And I think
with emotions, certain people's
predisposition, conditioning, life
situation, current environment, etc.
It channels them into grooves
of emotions that they typically default
to. Some people get mad, some people get
sad, some people get wistful, some
people feel grief, some people get
depressed or anxious or whatever.
But if you look a little bit deeper, and
if you can try and break them apart, if
you can spend a little bit of time with
them, you go
it's actually not that. It's not those
five meals. If I look a little bit more
closely, it's these.
>> Right.
>> And uh yeah, anger is
really effective at what it used to do,
right before we had law enforcement.
Before we had law enforcement, and you
crossed the line with me, I needed a
sufficiently animated response to tell
you
you crossed the line.
You're not going to do that again. And
I'm going to show you how formidable I
am by being loud and big and scary. And
it's also going to warn everybody else
in the tribe that's watching
that they can't do it to me, too.
>> Yeah.
>> Cuz if they do that
this will happen. And they don't want
this to happen.
>> Mhm.
>> But now that response
isn't needed in the same way. You can
actually bypass that because presuming
that there's no physical threat, you can
actually communicate it to somebody in a
way that's way more effective because
anger doesn't usually get responded to
with behavior change.
>> Then uh rarely if ever does getting
angry at somebody lead to the changing
their behavior. I mean, the more
the harder you push, the more hardened
they become. The more you tell somebody
they're wrong, the more convinced they
are that they're right. And it wasn't
that long ago that we did like duels.
Like, you you disrespected my honor in
some way.
And we're going to go shoot it out, and
one of us
may be standing one night. Um and
thankfully we don't do that anymore. We
have increased some emotional capacity.
There but I do think that
you know, anger is one
that
you find, especially in relationships,
if you're really mad at your spouse or
partner or whatever,
if you just go a little bit deeper, it
didn't take long for that anger just to
turn into sadness. That's why a lot of
times yelling turns into tears.
>> Yeah. You see that with people.
>> Yeah. I I saw this on the front door of
nightclubs a lot. So, these uh girls
would have been kicked out. Maybe they
were too drunk. Maybe they'd be doing
something that they shouldn't have done
or whatever. They get kicked out
outside. And it happened more with Maybe
cuz guys are ashamed of allowing their
anger to turn into sadness. Or maybe
that that's not an emotion that comes
up. I'm not too sure. But these girls
would get kicked out. They'd be outside.
It's Newcastle, the most northerly city
in England. So, it's [ __ ] freezing
and it's like November or something. And
they're outside in some tiny little
party dress. And they were just having
fun with their friends. And then they
did something and they're feeling
injustice. And they'd be shouting and
screaming. It's so funny.
Door staff that are inside of a venue
come and deposit a problem that the door
staff outside of the venue now have to
deal with. Right? There's some something
happened inside. And the guys outside
are now justifying what happened. And
the girls shouting and screaming and
like, "I've got to get my friends and
they need they've got my bag. I'm going
to What What about my coat? You can't do
that. That's not fair. She's a bitch."
And then very quickly that would
b- b- b- b- b- b- it would
turn into a tear. Because it felt like
this is injustice. I'm indignant. This
isn't fair. That shouldn't have happened
to me. And I'm drunk.
>> Yeah.
>> yeah, that too. Well, it works the same
way with like shame. Right? It's Usually
shame is met with defiance,
defensiveness, and anger, and
unfairness. When behind that is usually
some type of self-loathing sadness
underneath it.
>> So it's don't be able to see.
>> Yeah, exactly. It's It's
You know, there's a difference between
shame and regret. And usually whenever
you're getting in that cycle of
I can't show my emotion.
That's That's the same reason why you
hide what you hide. It's the same reason
you have the secrets you have because
you couldn't imagine life
with people knowing and knowing you have
those emotions and feelings. And I think
especially for guys, like
we still feel the same things, but a lot
of us have a problem with showing it.
You know, we just rather go static.
Rather go stoic. And that's
it's it's expressing it that's a whole
lot harder.
>> What are the biggest mistakes that
people make when they're on the
receiving end of aggression?
>> That the other person
doesn't want to be understood.
Where
there that's all there is to this
person. If you're on the receiving end
of aggression,
um one, I think that's you need to lay
some boundaries to make sure you that
you're not. Like assertiveness is good.
Aggressiveness says I don't care about
you. And then that's not That's not
okay.
Um but I think that if you find that
you're on the other side of aggression,
you're dealing with several different
levels of
how you want to lay a boundary of how I
want to be spoken to. So, we could talk
about how do you respond to something
like that?
If it's somebody who means something to
you,
then usually that's very telling. Like
we talked about a three
a conversation. If somebody comes in at
a seven, well, that's very telling. That
means they're having a conversation in
their head that you weren't invited to,
you know? And so, it's rather than
coming at it with they have to agree
with me. It's this mindset of have
something to learn, not something to
prove. And if I can think at the outset
of I wonder that where that's coming
from. I wonder why they're responding
that way. I wonder what's happening. I
wonder what what caused that response.
Then you're going to be in a whole lot
better position to keep yourself from
getting emotionally wrapped up in
responding in kind with aggression.
Aggression with matching aggression
doesn't really go anywhere. It just
Anytime that somebody comes at you
with aggressiveness and you respond, all
you've done is just told them that
you're exactly what they said that you
were. You know, you've you've just
proved their point and now they're just
going to want to
ratchet it up.
>> How do you think about setting
boundaries well?
>> You have to focus on the consequences
and be okay with it. I think that's one
of the hardest parts of boundaries.
People are okay with saying I'm not good
with this anymore,
but their bark is doesn't really have
any bite to it. They're not willing to
accept the consequences. For me, in
simple boundaries in conversation, and I
know boundaries get talked about a lot,
it's just simply saying one, what you're
not going to do,
two,
if they continue to do this, and three,
what you're willing to walk away from.
So, for example,
let's say you're saying something that's
offensive to me.
I'm going to say, I don't engage in
conversation with people that are going
to disrespect respect me. If you
continue to disrespect me,
then this is the end of the
conversation.
May- and I have to be willing to get up
and walk away. Rather than saying, "You
can't yell at me." If I were to turn it
to
"I don't respond to that volume."
That's that's a whole different power
move
that says, "I'm the one that's going to
be much more in control
and confident in this conversation." The
more controlled and confident I feel,
the less in control you're going to
feel.
>> Mhm.
>> Suppose the difficulty when
you're the person who is at a three and
somebody else is at a seven.
Is it the person at a seven
doesn't usually want to listen to
somebody that's at a three. They need
time to come back down.
>> Exactly.
>> And
if you want to fix, if you're in the
mindset of fixing, the only way that
they're going to be able to hear you,
even if it makes it worse, is for you to
go to a seven, which puts both of you in
an eight.
>> Exactly.
>> Uh
but yeah, I am
the time away, but the time away without
feeling like you're abandoning the
conversation, which is I suppose where
the clear communication comes in, why
it's so important.
>> Yeah, there's a difference between just
saying, "I'm out of here." Slamming the
door and leaving. Versus saying,
"I'm not leaving this conversation. I am
going to make sure that we take some
time because I can see you need some
space.
I'm good with that.
You good with talking about this later
this afternoon?"
Usually they'll nod their head, yeah.
Or sometimes I can tell you
when I feel like my wife and I are on
the same team
is if I'll ask something and she'll go,
"I'm fine." And I know she's not.
And I might ask, "You good with talking
to me about it later?" If she go,
"Yeah."
You know what I mean? But that like you
have to be able to give that, you know,
to say, "Hey, I'm not
I don't want to leave this conversation.
I'm not I'm not This matters to me. If
it matters to you, matters to me."
>> Chris Voss has a slammer for getting
people who seem like they have something
on their mind to speak up when they
don't want to.
And it's just
Seems like there's something on your
mind.
>> Yeah. He's the best. I love Chris. It's
It's the seems like sounds like.
Seems like he had a reason for saying
that. But it's also Chris Voss's voice.
Like
>> Yeah, of course. I mean, you hear his
voice and he could be like, you know
what? I think you should give me that
couch. And I'd be like, he could tell me
to suck his dick and I'd probably
Yeah, probably.
>> Is that good?
>> Look, his his voice is
>> He's a handsome man.
>> He's he's And also the voice.
>> Yeah, yeah, also the voice, you know.
>> Uh yeah, he's he's got a voice that
naturally just calms you down. Um this
is seems like sounds like. So, if you
somebody says something and you go,
sounds like you have a reason for saying
that. Sounds like that really matters to
you. That seems like a a really big
deal. They go, yeah, yeah, it was a big
really big deal.
But it's the same thing with like
passive-aggressive people. You can use
that same tactic. Okay, tell me how to
deal with passive-aggressive people. So,
if somebody's being passive-aggressive,
it's usually something that was taught
in childhood, meaning they they've
learned that their needs weren't going
to be met right in that moment, so they
would rather kind of expect you to solve
it for them. In other words, they want
you to
um they don't want to be direct, they
just expect you to find the answer. So,
it's the people that say things like,
you know, it would be nice if I was
invited to something like that. Like
they they're they're not going to voice
it, so they would rather kind of they're
not going to use the front door. They're
always going to use the backside exit.
And instead of
meeting that, you can say, sounds like
you have a reason for saying that.
Sounds like there's more to that.
They usually have an answer for that. Um
or
if you were to say
if they were being passive, you can say,
I
what's coming up for you?
>> Mhm.
>> That's the one I like to use for a lot
of different things is what's coming up.
So, it has a way of
disarming people in a non-defensive
posture.
Rather than saying, what's wrong with
you?
>> Mhm.
>> I'm going to say, what's coming up for
you?
Meaning that
I'm signaling that there's something
else going on in here that I'm trying to
help you
bring to light. But that sounds like
seems like, sounds like you have a
reason for saying that. Seems like
there's something else that you're not
>> Mhm.
>> Has a way of getting the
passive-aggressive people. But, I mean,
if it's entrenched in them, they're all
they're going to do is really double
down. I mean, I mean, it would just be
nice, you know, if somebody were to
invite me to something, but no, that's
fine. I mean, you can't you can't help
the victim mentality. That's not going
to switch by just a few sentences.
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>> Digging more to the genesis of the
passive-aggressive person in childhood.
I thought that was interesting.
>> Yeah, well, you think of like we just
saw on that Theo clip
and how we we respond to everything, how
we were modeled in communication, and
how we were treated in children with the
called, you know, your childhood trauma,
shows up all the time. And so, it comes
into these these filters that you apply.
So, maybe you're in a argument with
your wife or your girlfriend or
whatever, and
you felt controlled in that moment
because she made some snide comment
about what you can or can't do and what
she didn't want you to do, and you
didn't like that because you get to
you're a guy who gets to decide your own
thing, and all of a sudden you're
voicing it and yelling at what could
have been a level three, you're now a
level 11.
But really, deep down
what your body felt was you were back to
that 8-year-old boy whose mom wouldn't
let him go outside without first doing
X, Y, and Z or a a dad that made him do
that didn't make him feel safe, and so
you're you're responding
based on old scripts.
And so, we all have these old scripts
like old tape cassettes that we play
anytime we feel these big feelings of
I'm being controlled, I'm being
pressured, I'm being caged, I'm not my
own person, I don't feel safe, I'm never
going to feel safe, I'm too much. These
old scripts that we've been playing in
our head, and so we we show those all
the time in the language that we're
using. So, it's not that you're seeing
the person and talking to them, it's
usually it's a reflection of something
that happened in your past that's
showing back up.
>> And the passive-aggressive person had
needs that weren't reliably met.
>> Yeah, it it could have been I mean, the
Well, here's the the takeaway though is
that at one point in time the
passive-aggressiveness had utility to
it. There was a time when
maybe they didn't they weren't safe to
say what they actually needed.
>> So, their aggression wasn't safe.
>> Their aggression wasn't safe. Voicing
anything wasn't safe.
>> Mhm.
>> And so, it was they found that their
life went better when they didn't have
to voice it. Yeah, they they hold it in.
And so, they found some way to to cope
and expect somebody else to read their
mind rather than something else. But
there's a lot of different things that,
you know, that show up from childhood
that
we're just big kids.
>> Mhm. Mhm.
What about when it comes to delivering
bad news to people?
>> It's a required
life lesson. There's it's impossible to
not get around that and people get
really uncomfortable with it. And
usually it's because they're feeling
other people's feelings for them.
Like I I don't want to say that cuz
that's not nice. Like they feel like
they have to be
nice.
The the real takeaway is being choosing
to be kind.
Like nice says
it's focused all on the the surface, the
pleasantries. I can't say that. I can't
tell you the truth, Chris. That's that's
not nice.
All right.
Kindness says
I care enough about you to tell you the
truth.
Because I care about you, I need to give
you this
this really hard news of what it's going
to
this is what it's going to be. And you
can use labels, simple as what we just
talked about a minute ago. This is going
to be some hard news.
You're not going to like what I have to
say.
>> Mhm.
>> Give them a moment and then deliver the
news. But what you can't do is twist the
knife where you start to
blame them first.
All right. If you need to give bad news,
like imagine if
I was just going to break up with you
right now.
The worst thing
to do about it is all of a sudden go,
"You know, I just think you're so great.
Uh Chris, and you I've really enjoyed a
lot of time we start talking in past
tense." As if like what do you
>> I was enjoying that stuff.
>> Yeah. Yeah.
Yeah, we just keep we just keep going.
>> Yeah.
>> Um
to where you know you're not you're not
being straight up and being honest.
>> Mhm.
>> And often that's
sometimes the kindest thing you can do
is be as direct as you can be when it
comes to sad news.
>> Let's say that you need to break up with
a partner and you're feeling super
nervous about it. How would you guide
that person through the conversation?
>> Mhm.
Well, then I would use a label that
means rather than and this is assuming
you set aside time and you're not trying
to do it through a text message or you
know, while you're currently that's
gauche now. That's looked down on to do
it over text.
>> Yeah, yeah, it's probably not a good
idea. Or you're doing it in the middle
of you know, a movie or something.
>> Let's assume you've already put good
time
around to have a good conversation.
It's to say, I need to have a hard
conversation with you.
And then you need to first words mouth
need to be
this isn't a relationship that I can see
myself continuing in.
Like you see all of a sudden I'm getting
right to the point rather than saying, I
need to have something hard. You've just
been great and you know, it's not you,
it's me and you know, we've just been
we've had all these memories.
>> Yeah, yeah, exactly.
>> Instead of all that get right to the
point. And it's it's much easier.
People can take
bad news. It's going to have a harder
impact but the rest of it is going to be
a whole lot better for you rather than
trying to sound nice and be like, I
don't want to upset it's all me. It's
not it's not you at all.
Even though that's softer in the moment,
that long-term impact is going to be a
whole lot worse because it goes you
weren't really being
honest
with me. And so even if you were need to
fire somebody
bring them in.
This news is probably going to shock
you.
I need to let you go.
And that's when you get to say, I've
enjoyed having you as a
a person you've done great with the
company or maybe it's in a relationship.
I
I I need to be out of this relationship.
I need to move on. This is relationship
isn't working for me. Whatever it is.
And that's where you get to say, I've
I've learned a lot from you. I've
learned and whatever it is the nice
stuff but don't start with the
pleasantries and then end with the hard.
I think
Chris has another one which is
if you're saying that you can't go to an
event,
say,
"I can't go."
Or "I can't make it."
>> Yeah.
>> First.
>> Right.
>> Don't say,
"Things have got so hard recently and
this chaos came up and I've got this
thing and the ba ba ba ba ba ba ba and
then that at the end." It's like just
>> Yeah.
>> Don't bury the [ __ ] lead, dude.
>> Yeah.
>> Put it up top.
>> I
very much
align with that. So, what I I teach is
you start with the no first. Most people
start with the the thanks first. They
start with the gratitude. They go,
"Thank you so much. I'd love to, but I
can't."
Um and but the word but has a way of
deleting everything that came before it.
>> Mhm. Mhm.
>> Like, "I love you, but
you're crazy." You know, whatever.
>> That might be true.
>> Yeah, exactly.
>> those things might be true.
>> Sure. Sure, they could. Um
>> However,
>> Yeah. You want to start with the no
first. So,
"I can't." Period. Then the gratitude.
"Thank you so much for inviting me."
Then add in some um
kindness. "I'm sure it's going to be a
great time. Hope you have a wonderful
time. Knock yourselves out." Whatever it
is. But don't don't
that compliment sandwich
is is a little hard to chew.
>> Dude, I've got a [ __ ] fantasy going
on in my head of me, you, Chris Voss,
and James Sexton doing an episode
together. I'm going to try to make that
>> We probably could.
>> I think that would be straight fire. I
think that would be so much [ __ ] fun.
And I put something in the middle of the
table that's remotely valuable or that
most people most of you guys want. I'm
like, "Hey, negotiate over this."
>> Exactly.
>> See, it's it's like a gladiatorial fight
to the death.
>> Yeah, exactly.
>> somebody somebody gets to [ __ ] I
don't know I don't know you get. Um so,
you're having a difficult conversation.
You're firing a member of staff or
you're breaking up with somebody or
something similar.
>> Yeah.
>> And during that conversation
the emotions begin to come up.
And there is always this temptation to
I must even bail out of the
conversation.
>> Mhm.
>> poly ejecta seat to
You see that somebody begins to get
upset and then the employee comes into
work tomorrow. You thought you were
firing them.
>> Yeah, yeah, yeah.
>> You well
>> Exactly.
>> What about that? Because I think that a
lot of people enter into conversations
with the intention
of doing the thing
and leave a conversation having had this
weird spaghetti junction mess. Do you
know what I mean? Like when people have
difficult conversations often they do
not
they do not finish what they meant to
start.
>> Yeah.
>> How would you navigate through that?
>> Okay, it's to me it's like
people have no problem 3 minutes in a
cold plunge, but give them 2 seconds
having to be honest with somebody in a
conversation terrifies them.
>> Mhm.
>> It's like okay think of it as like a
cold plunge. You start it and at the
beginning what is it? You're trying to
catch your breath.
You're trying I can't do this and then
all of a sudden what? You have some
clarity and you realize I can do this
and you realize your body's going
through this and there will be an end to
it. Same way in difficult conversation.
Yeah, it's going to be a splash. I they
have I have what I teach is cold cold
shower conversations. As as example of
those of like it's going to it's going
to be a shock to the system at the
beginning.
But we're going to see our way out of it
to where you you start to have the hard
words. You've already said
I we need to break up. This relationship
isn't for me or I need to let you go.
>> Mhm.
>> Whatever it is, you say the hard news
and then you realize okay, I did it.
Like okay, I I had I said the thing and
now we can have a lot more clarity. Now
you've kind of gotten over. It's way
easier to cross the mountain when you
just like go right up and then it gets
down. It's when you have a slow go up.
>> Yeah, bail out.
>> Yeah, I haven't got there yet.
>> Yeah, yeah, yeah. I haven't done it yet.
There's still time for me to avoid this
man.
>> Exactly, exactly. And so it's it's just
like that. So you find ways for me in my
world as an attorney,
I mean, I grew up in courtrooms and
depositions and watching this. So I've
seen a lot of emotional
fighting and yelling and all sorts of
hard tactics against each other.
I'm super adversarial.
I've seen a lot of fights.
of arguments.
Don't put me in a ring. I'm not I I I
won't be any good in a with boxing
gloves.
>> Sean Strickland's going to eat you
alive.
>> Oh, no, no doubt. I'd I'd I'd bail out.
That's where I'd bail out.
But whenever you increase your capacity
to hold other people's emotion,
meaning you can feel all your feelings
without me holding them.
And I know that I'm in control of myself
and I'm going to continue to breathing
through it and I'm not going to be
holding
what you're presenting, the better it
gets. Like the more I realize that
disappointment is part of the game. Like
to be a great leader, to be a great
to be a good person in my world, you
have to learn the art of disappointing
people. In other words, telling them
sometimes what they need to hear, not
what they want to hear.
>> Makes me think about
when
parents of missing children
go on the news.
What is it that they always say? We just
want to know.
>> Yeah.
>> We just want to know. Because the open
loop is the worst thing.
>> Yeah.
>> The open loop is where the most pain is.
And it
I I'm sure that no parent would say
this, but logically it kind of makes
sense that
>> Yeah.
>> finding the child dead in some ways
would be emotionally preferable to
living for decades in the uncertainty.
>> Mhm.
>> And I mean, no one no parents ever going
to come out and say that, obviously. And
they actually probably don't want that.
But you understand what I mean. Yeah.
But closing closing that loop is exactly
what
people want.
>> Even though it's what your body is
telling you absolutely not to do.
>> Mhm.
>> So, when you're able to break up with
somebody and
not leave them guessing why or you need
to fire somebody or whatever the hard
news is and not leave them guessing why,
that is you acting in alignment with
integrity. That's you acting in
alignment with your values. It's It's
you going from nice guy to a good man.
>> Mhm.
One of the things that you mentioned
there was somebody else's emotions not
permeating you.
>> Mhm.
>> Not not being absorbed by you. You're
holding yourself here.
>> Yeah.
>> Many people that are empathetic, people
that are highly sensitive,
>> Mhm.
>> people who seem to absorb the emotions
of those around them, find that really
difficult
>> Right.
>> to keep the you are there and I am here.
What's your advice for people to keep
that emotional sovereignty when somebody
else is getting sad
>> Mhm.
>> with them?
>> Well,
I I'd I'd want to first say that
having empathy and being able to feel
other people's emotions, like that that
is a superpower. I don't think that's
something to decrease. What I don't want
you to do is to feel so much of their
feelings that
you don't allow them the other person to
feel their own. In other words, I'm
afraid of disappointing you because
you're going to be so upset. And for you
to be upset at me makes me upset, and
that's going to get into my system, and
I can't possibly share and do that
because you're going to be disappointed
in me, and I can't take them being
disappointed in me.
That's more of the the fear there. But
where somebody goes,
"I feel a lot of feelings and you can
feel yours.
It's don't pick up with any nobody asked
you to carry. Like don't don't start to
feel the weight and burden of somebody
else's feelings. Like for example, you
might have
I don't know. This could be a silly
example.
You have your in-laws coming into town.
You don't really want them to stay at
your house.
Right? How do you How do you do that?
And you start to feel like oh well I'm
going to have to feel I I need to
they're going to be so upset and what
they're going to cause such a a thing.
Well,
if you also understand that you have
agency and
they get to choose what to do with those
feelings.
You're going to come out at a much
healthier place and I think a lot of
times we don't give the other person the
choice of what to do with their
feelings. We have to
we want to fix it all. We want to tell
them what to do with it. So how would
you navigate that situation? What would
you say?
If I were going to
if somebody like my in-laws or something
were coming in.
Um
I would simply say I need beginning with
this the phrase I need.
I need to make sure that
here
uh in this what this holiday season or
whatever that we're prioritizing a lot
of slowing things down and trying to
keep things quieter in the house and I'm
going to need y'all to find
maybe I found another hotel that you can
go enjoy it that instead of having
>> drain the life out of you.
>> Yeah, exactly.
Um a lot of the times
you we
fall into the habit of people pleasing.
You know, which I think is I
people pleasing to me is not a bad
thing. It's just you need to make sure
that
you're one of them.
You know, you need to be able to also do
what's acting in alignment with what
you're wanting.
>> Mhm.
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I did this essay that
you've
kicked the tripwires off about 10 times
so far today. So, I'm going to read you
a little bit of this.
>> Okay, I'm ready.
>> I thought maybe interesting. I called it
the shame of small fears.
>> Oh, okay.
>> Imagine explaining modern fear to a
caveman. You see, Grok, people today get
terrified when they have to
send a message.
Grok blinks.
Message carved on stone?
No, but it's sent it on a
glowing triangle.
Enemy tribe see message?
No. Saber-tooth tiger smell message?
No.
Then why fear?
Well,
because
the other person might think badly of
me.
Grok cries laughing. And yet, that's the
whole point. We inherited a nervous
system calibrated for lions and we're
using it to navigate awkward
conversations and underwhelming careers.
Evolution never updated the software.
It just repurposed it. Your ancestors
needed courage to keep their bodies
alive. You need courage to keep your
identity intact. It's almost comic when
you zoom out. The same species that once
stared down hungry predators now breaks
into a sweat trying to say, "Something
needs to change."
But it's not because we've become
pathetic. It's because the monsters
changed shape. Old dangers could kill
your body. The new ones threaten your
belonging. Your whole biology gears up
for exile from the village that now only
exists as a group chat. Your body still
thinks you'll die alone in the
wilderness if you tell the truth. It's
the residue of a limbic system designed
for a world that no longer exists.
That seems to be
It's not about the fear, it's about the
shame and your fear a lot of the time, I
think. Yeah. People realize
I
I am the progeny of people who survived
ice ages.
>> Mhm.
>> And I'm getting worried about having to
tell this person that they crossed the
line with me.
Or having to enforce a boundary.
>> Yeah.
>> Hey.
I I've had a long year. I'm stressed and
I love your mother, but she's a lot,
okay?
>> Yeah.
>> And and and so her house is really great
this time of year.
>> Yeah.
>> I got a discount, okay? I'm going.
Uh
but the
>> Yeah.
>> It really is the case.
>> It's like um
the sensitivity on the system
It's the same reason that we have gyms.
We have gyms because we have removed the
need to pick up heavy objects from our
normal daily life.
>> Right.
>> So we have to artificially create this
thing. And if it wasn't for the gym,
everybody would be flabby messes, right?
And purposeful physical training because
the whole stress on our system, the
whole homeostatic has got turned down.
>> Yeah.
>> It's kind of the same here, too. Like
the
your uh limbic system will attenuate
itself to the maximum amount of
discomfort that you have, which means
now that a hard conversation might be
the most difficult thing that you do
that year. Yeah. Like that one
conversation, firing that one member of
staff might be the most So, yeah, you're
going to feel it. And I think
what I'm trying to get at what I tried
to get at with that
incredibly long essay, which I spared
you the rest of, is
there's a lot of shame that people have
around
this this fear is so small. Why
Why do I feel like this? You go, well,
cuz it's still a big deal. Because yeah,
you have
a limbic system that was made to avoid
bears
and is now worried about your belonging.
>> Yeah.
>> I think
most people
they don't have a hard time with
fighting. They have a hard time being
honest.
>> Mhm.
>> And
it's funny how honesty can sometimes be
the hardest thing that that
you're going to do because you're laying
bare your wants, your needs, whatever it
is for your relationship, for your
business, for the home, for your
friends, whatever. And it's the same
same exact thing as what the essay says.
Like I I may not throw a punch, but I'm
going to throw a word that's going to
hurt. Like I'm not going to pick up a
rock and
throw it, but I'm going to want a word
to cut. You know, I'm going to want
I get My words can either hurt you or
heal you.
And if I
self-improve everything about me,
but I don't improve what comes out of my
mouth, that's
that's a
Formula 1 car without a steering wheel.
Like it's looks great. That's awesome,
but where where you going to go with it?
And so, I think if you don't apply the
same type of mindset of improving your
body as you do the words,
when we talk about emotional vocabulary,
when we talk about actually working
through how to have conversations
and being honest and being dare I say
vulnerable with things.
There's a lot of people who it's just
they're a empty house but have a great
looking landscape. You know, like you
you just can't
you have to understand that
the conversation like you said like
you're going to have all year long
those are much harder and take a lot
more courage than anything you can do at
the gym.
>> I agree. I agree and I think
a lot of the time people are going there
precisely for that reason.
Uh
people will spend
years in misery to avoid a few minutes
of pain.
>> Yeah.
They say that the
the
the conversation you're avoiding is the
result you're choosing.
>> Mhm.
>> Like if you if you if you choose not to
have that conversation, well, you're
getting that result. Then you're going
to live
with that result. It didn't have to be
that way.
And I think it's in therapy they say
like the
the breakthrough you're avoiding is the
work or yeah, yeah, the the breakthrough
you're needing is in the work you're
avoiding.
The being able to
get through that that conversation. Like
you can have
you can be the fittest person but still
the same on the inside. It's not like
it's improved
anything about
what you're going to how you're going to
have um
in your in your life. And there's no
metric. That's the wildest thing. It's
like
we're able to watch our HRV, make sure
you're on in all the zone two cardio and
all the other stuff. I got to whoop,
too. Like to be able to do all that
physical discipline. That's all great,
but there's no metric on
sitting on the couch with your son in
your lap and also having your phone in
your hand. You know what I mean? Or
being able to
say something really hard to the person
that you love
to
mend relationships with family members
you haven't seen in a long time.
It that
that's a whole lot different metric that
there's just no number for.
>> It's a quiet victory or a boring
success.
>> Yeah.
>> And
yeah, we trade
observable metrics for hidden metrics
all the time.
>> Mhm.
>> All the time. You know, you'll take a
job that
pays 10 grand more a year, but
is a
45 minute commute instead of 15. You go,
"Okay, well, you can't really see the
commute in quite the same way."
>> Yeah.
>> What does that mean? How much more
stress do you? Yeah, I'm going to have
to miss a couple of evenings with the
kids and I'm going to spend less time
with or you
move to a new area in
a house that's bigger.
But the stress of being there puts
strain on your relationship and it means
that you go to bed and the texture of
your mind is a little bit more agitated.
>> Yeah.
>> For a decade while you live there.
Hidden metric, observable metric.
Postcode very observable.
Peace of mind very hidden.
>> Yeah.
>> And uh because
there's this idea the McNamara fallacy.
Do you know that? So Robert McNamara
during the the Vietnam War
he was charged with trying to uh make
sure that the war was moving in the
right direction. And what he was
focusing on were enemy combatant deaths
and US forces deaths.
But that wasn't what mattered. What
mattered was the sentiment at home.
Issue was very hard to quantify the
sentiment at home in the US and
obviously the Vietnam War was hugely
unpopular domestically in the US.
>> Mhm.
>> And it
ends with this line which is
we intend to
uh
measure what matters, but instead
we only matter what matters to us is
only what we can measure.
>> Mhm.
>> So this weird inversion of us supposedly
trying to focus on the quantifiable and
pull it in.
>> Yeah.
>> Instead, whatever is quantifiable is
what what gets pulled in.
>> Exactly. Yeah, it's it's um I think
there's a lot of different paradoxes
like that in life. Like for me,
what I've learned through
this transition from
full-time lawyer
being able to talk on communication
is
I thought it was what's best for the
business is what's best for the family.
I can look at these hard metric numbers,
whether it's more money, more time, more
whatever that however the increase more
more more 10x whatever is best for my
family.
When
in reality
>> what's best for the family is what's
best for the business.
>> What's best for the family is what's
best for the business, yeah.
>> And like that's not something I can
track, but that's something
>> McNamara fallacy.
>> Yeah, but I that's something I can feel.
>> Unreal. What about if you're having a
conversation with someone and it feels
like they're not understanding you?
It's getting frustrating.
>> Yeah.
If
you go, "Okay, I'm trying to I'm not
saying this the right way." And you feel
like there's
they're butting up against that in that
time, then I would take it piece by
piece.
So, I would one, are you giving them the
takeaway? Are you giving the headline at
the beginning or you putting it down in
the footnotes?
So, one is how are you
approaching the conversation? How are
you framing the conversation? Because if
you've buried the lead, like you said,
that is typically going to lead into a
lot of miscommunication.
Next, I would question
the the biggest like myth in
communication is what is sent is what is
received.
I all the time I can in my own
relationship
she could say, "Wait, no, you said
this." I go, "I didn't say that." She
said, "Yes, you did." I went, "No,
that's not what I said." She goes, "I
wish I had a video camera in here so I
could have seen exactly how you said
that.
So, you could see and and instead of
this
mindset of that's not what I said
and trying to push that
miscommunication, instead ask, "What did
you hear?"
"What did you hear?"
And if I can ask the question, "What did
you hear?" and them to actually explain,
"What I'm hearing is X, Y, and Z." You
have to stop. Okay, that right there.
That's not at all my intent. I think
that's where we're going wrong. So, it's
it's the ability to, one, slow down,
two, find the actual breaking point. And
that that usually requires a okay, here
is what I'm trying to convey. I'm not
asking you to fix anything. I just need
you to hear that this means something to
me. And sometimes the other person's
like, "Oh, okay. So, you want me to do
this? Or you want me to do this? Or you
want me to fix this?" And I'm like, "No,
no, no, no. I I don't I No, I need Let's
go back again. Okay, what are you
hearing?" And they go, "Well, I hear
that you need me to go, I guess I'll
never be able to do this again." No, no,
no. That's not at all.
Right? Usually when people are going to
extremes or absolutes, the always and
nevers, is a very clear sign that
they're not engaging in the
conversation. Instead, they're playing
an old script that is "Well, then you
just you just want me to do everything
you want me to do."
Um and so, if you're able to actually
break it down
and go piece by piece, okay, what did
you hear at this moment this here this
is this is the miscommunication. Okay,
when I bring this up, what's coming up
for you? Cuz I can tell something else
is happening.
>> Mhm.
>> Like then you get into a little bit of
the emotion of it of "Where where are
you feeling defensive?" So, when I can
voice that this other person's voicing,
I can tell I'm getting defensive. I can
tell I'm not ready for this
conversation. I can tell I'm getting
worked up. Like that's really helpful
information. I think I saw some study on
if it was like
if somebody's heart beats over 100 bpm,
like it's almost impossible to like
bring somebody back down very quickly.
Like it's not a good time to have a a
very Yeah, yeah.
>> Over 100 BPM, your
front brain is basically turned off.
>> It's gone Yeah. And and you're you're
having to make sure that the other
person's they're going to quickly be
disregulated in that moment.
>> Have you seen Jared, can you pull that
up? Uh just
search uh
Reddit
divorce heart rate
on Google. And um
this guy I think he was wearing like a
Garmin or something. And he tracked his
heart rate
through the conversation.
>> Yes.
>> that he had with his wife. And the
reason I say it is you're going 100 BPM
100 BPM is
heart rate in 5-second intervals when
wife asked for a divorce I know I know
he's but via Fitbit Charge 2. It's like
it's a sponsored post.
Uh Yeah, resting BPM. So dude's got he's
got a nice resting BPM. He's done at 60
and he's awake. He's a fit guy.
>> He's doing great.
>> Yeah, well he's got a Fitbit Charge 2
on. So he's obviously been tracking it
for a while. Can we talk? Can we talk
keeps him quite uh
He's regulating. Is that what it is? So
hang on. How What are the intervals?
That's 5 minutes. 5-minute intervals at
the bottom. Okay.
Is this 1:15 in the [ __ ] morning? I
think that's 1:15 in the morning.
>> Unless it's on it's 24-hour Yeah.
>> It should be on military time.
>> Yeah, you're right.
>> Um and uh okay, can we talk? He manages
to hold on to it.
>> Timing has a lot to do with this.
>> Yeah, that's true. Yeah, yeah, yeah. Um
there's a spike just before
I don't think this is healthy for either
of us. So she's
can we talk in a full What's that? 6
minutes later
she's still not giving the lead.
>> Yep.
>> Unless he's Well, there's no way. That's
got to be the spike.
>> Now look Yeah, you see the spike right
before the dip before I don't think this
is healthy for either of us. Most likely
that's like his anxiety.
>> He's realizing
>> what's going on. I can tell something's
wrong.
>> Cuz he's kept regulated there, right?
>> Yeah. bro,
he hits one 155, 160.
He's in zone three or four, depending on
how old he is. And then he has a huge
drop.
>> Then he shoots back up again.
>> Mhm.
I wonder if that's
just a release
of
>> Yeah.
>> [ __ ]
>> He just got the news, and now he's like,
"What the [ __ ] am I going to do?"
>> Yeah.
>> I think there is that release of like
knowledge of now I know.
>> Cuz I mean, and maybe it came out of
nowhere.
>> But look, he comes right back at it. I
mean, he's right there close to
>> So, uh 150 again and he's
>> does the whole thing 115 resting BPM?
Can we talk 120?
20 minutes? Don't do 20 20 minutes.
They're in and out, and he's off on a
walk.
So, yeah. Yeah, anybody that thinks that
100 BPM is
is hard to hit in a difficult
conversation
>> It's not hard.
>> homeboy managed to get 150% of that.
>> Yep.
Went off for a walk. Good.
>> Good. That's a good one.
>> He's going to hit last call somewhere
real quick.
>> Exactly.
>> Dude.
>> I remember the first ever Thanksgiving
that I did in
America.
I was living at
Airbnb on South Congress.
And it's directly opposite the Red Rose.
It's Austin's premier adult
establishment. And um
it was I'd been to
I'd been to Blair White's house, if you
know who Blair White is. She's a
uncomfortably hot trans influencer.
Uh and Lex Friedman was there with
Michael Malice. It was a very strange
event of autistic Avengers assemble. And
then
we got back to where I was staying, the
Airbnb.
This is 10:00 p.m.
10:30 p.m. or something
on Thanksgiving.
And
the entire car park was full. All of the
street outside was completely full. It
was like
it must have been standing room only in
the strip club. And I remember thinking
how bad your Thanksgiving had to be
at 10:00 p.m. to go, it. I'm sick of
your parents and I that I I cannot
any longer be I'm going I'm going I'm
going
going to the Red Rose again, are you?
I have to see Crystal. I hope she'll
cook your [ __ ] dinner and wash your
socks. I was like okay, here we go. But
I I just
the British mind cannot comprehend what
level of freedom Americans have
apparently around Thanksgiving including
being able to go to the Red Rose.
>> 10:00 p.m. Holidays are are hard for
people.
And Thanksgiving's hard, Christmas is
hard usually because it can be sometimes
a reminder that they're alone.
>> Yeah.
>> And um
I mean there's no place lonelier
>> than a strip club.
>> Yeah. Yeah, you can be surrounded by
people and still feel very alone. And
that's why what you're looking for some
very
illusion of companionship.
You know, so they they
they're
they're in pain and they're looking for
some way to
find a a salve.
>> Mhm.
How should people respond to an insult?
>> With a lot of silence.
You say something ugly to me, I'm going
to give it about 5 to 7 seconds of
nothing.
Meaning I'm going to allow your words as
if I see them just to fall to the this
table here and give you a moment of like
you give it that? Like you still you
still proud of that right there? You can
take it back if you like.
But I'm not taking it.
And it's that it's that that mindset of
I'm not taking it. I don't have to pick
it up. It's not mine.
Because we get so used to catching just
because somebody threw, we feel like we
automatically have to catch. It's like
it's not it's not tennis, it's not
volleyball. You don't have to hit it
back over a net. You can just let it be
there. So, 5 to 7 seconds of nothing in
that silence.
Two,
what I like to do is usually ask them to
repeat it.
Yeah, that's I I usually will say, I
need you to I need you to say that
again.
I've yet to have anybody who could do
it.
Because it's like they they they don't
want to show
their ugly. They don't want that
highlighted. They don't They know what
they just said. And now what they were
expecting was a hit of dopamine of me
giving it right back to them and feeling
that sense of control.
I've now put a big spotlight on their
behavior and then it's just it's not fun
at that point. They're like, "Ah, I got
to get out of here." Like that's what
That That wasn't the hit that I was
expecting.
And when I say, "I need you to repeat
that." or "I need you to say that
again."
they're going to have to
remember their words and regurgitate
them.
And that usually
it's People don't like to extend past
this feeling of being reasonable. Now, I
know people will go, "Oh, I know a lot
of people are unreasonable." Listen, I
have deposed probably thousands of
people.
I've seen lots of liars and
manipulators. They never want to come
across as unreasonable. Yeah, people who
are like manipulating you, they're not
afraid
of
anger. They're afraid of calm.
And whenever I can
show you that I'm not rising and going,
"How dare you?" Like getting this
"Who do you think you are?" kind of blow
up.
Um
it's almost more
scary to them if you I need you to say
that again.
Now,
most of the time what they do is they
try and like, "Well, I mean, what I I
mean, I mean" and they try to like
justify. Exactly. Uh and try and adjust
in some way. Or I guess they could
double down. If they do double down and
repeat it, then you get to say, "I
thought so. Thanks."
Like just let it go. Because at that
point you're still just leaving them.
They're going to remember what they said
and you're not going to be the one to
remember it at all. So it's that.
Another that I like to ask is it's this
did you mean?
Did you mean for that to sound as
insulting as it did?
Did you mean for that to embarrass me in
some way?
Did you mean for that to offend me or
hurt me or belittle me or Did you Did
you want me to
feel less when you said that?
Whenever you talk about intents
the did you mean, did you intend to did
you say that in order to
it questions the very root of their
heart in that moment. Of like why did
they really say that? And they said that
to hurt you. To to cause that pain.
And
at the same time
maybe you just took it the wrong way.
Like in text message.
Usually we have a way of reading
everything negative in a text message.
We never read things positive.
Right? You I I I could text you we need
to talk.
And you Nobody gets that and goes
like sick. Yes, let's go. Let's Chris
wants to talk. Let's let's get after it.
Let's go. Uh we always read the
negative. And so did you mean is also a
great way of double checking. Did you
mean for that to sound like a My wife
and I
if I sometimes reply really quickly
she'll say did you mean for that to
sound short?
No no no I didn't mean to I was just in
the middle of pick up or I was at a
grocery line or whatever. It's You're
allowing that that benefit of the doubt
for a second.
>> In both of those situations
uh where it's not
ambiguous
about whether or not that was a a mean
message or not.
>> Right.
>> What you're doing is bringing the
person's ugliness
to the front.
>> Yep.
>> Because yeah you're right.
Even when people say mean things
they feel justified in their meanness.
>> Mhm. You deserved it.
>> Right.
>> Or
I'm righteous somehow.
And
with enough room
for the heat to die down a little bit.
Three.
>> Mhm.
>> Four.
Five.
Six.
>> [ __ ]
>> Seven.
>> It's a long time, dude.
>> yeah. Yeah, yeah, yeah.
>> Uh and to then basically say
do the thing again, but without the heat
that powered it when you did it the
first time. Like you you've run out of
fuel.
>> Exactly.
>> And you're now going to have to
look at it
in a more sterile environment.
>> Right.
>> More plain environment.
>> Mhm.
>> And
I'm just going to
ask. I'm not going to infer. I'm going
to ask whether the outcome
that happened after you said that thing
was what you meant. And that is you
admitting to your own intent.
>> Right. Around this. Exactly.
>> It's like you um
I can imagine having to
ask a girl out and she's like, "Well, I
didn't hear you." Like, "Ah, never
mind." Like you don't want to you don't
want to ask it again. It's that feeling
of like, "Ah, I I I already I already
said it."
>> you're so hot.
>> Yeah, yeah.
Exactly.
That's right. Um and then all of a
sudden you realize no, that that didn't
feel good at all. And now it's
now they just they don't want the
cheese. They just want out of the trap.
You know, just get me get me out of
here. And they're not they're not going
to want to do that because the making
them say it again is just
it's just revealing their ugly. And
darkness hates light.
>> Mhm.
You know, you were talking about
inviting someone to
What are you hearing? What are you
hearing from me? What is it What What
did you just hear me say?
>> Yeah.
>> How are you interpreting that? You know
the idea of a steel man.
>> Mhm.
>> Uh-huh. And a straw man.
>> Right.
>> So, the man representing the weakest
version of someone's argument, steel man
me saying
So,
we're in a debate, but what I think
you're trying to say is, and I put
across the best version, the best
possible version of your argument.
>> Mhm.
>> That's good. What you're doing with the
invitation is like a reverse steel man.
>> Mhm.
>> Or an invited steel man.
>> Right.
>> Saying, can you tell me
>> Mhm.
>> what you're hearing me say?
>> Yes.
>> And then Ah, okay. So, no, not quite.
And the same thing with the reason that
you do the steel man is so I go, okay.
So,
Jefferson, what what I'm hearing from
you
is this and this and this. Is that
right? And you go, well, actually, no.
You're just saying, hey, come do the
steel man thing for me. And then if
there's anything that's not fully
understood, and you're doing the same
thing with the insult to a degree.
It's like inviting this person to almost
steel man the own the nuclear warhead
that they just dropped on you.
>> Right.
>> You going,
oh, probably more like a septic tank
than a nuclear warhead.
You know the
>> Yeah, exactly.
>> You know this big puddle of [ __ ] that's
in front of us?
>> Yeah, yeah.
>> Is that [ __ ] or is it soup? Cuz I can't
To me, it
>> Looks and smells a lot like [ __ ]
>> And
uh
just making sure that we're not confused
I'm not confusing
what this is.
>> Yeah. There's a lot of
There's actually this like hidden power
around
tell me what I'm missing.
Tell me what I I like I'm missing
something here. Something else is going
on.
>> Mhm.
>> And then you tell me what I'm missing.
So, lots of times I'll be in a
deposition and I'll have somebody who is
I know I've caught them in a lie.
There're lots of people lying under oath
all the time, and they have no problem
with it. And cuz I know exactly the
evidence I have here, and they just
don't know that I have it.
And so, it's often
the people who it's most blatant, like
they it's just an easy they didn't have
to lie about it. Like they could have
just fallen on the sword, but they're
they're so
contradictory that they can't
possibly not. So, if it's like if I were
to tell you
I feel like you're really upset. And
they go, "I'm not upset. I'm just like
it doesn't matter what emotion I said,
they're going to always tell me, 'I
know, it's not that I'm I'm I'm okay.
It's just I'm
it doesn't matter what it is. They're
always going to contradict that. And so,
when I know I'm up against that kind of
person
you have to do this
searching with like where questions
matter a whole lot more than statements.
Meaning if I'm going to ask a question
that is more open-ended
I'm getting I'm signaling to this aspect
of what am I missing here? I hear you
telling me this.
I'm missing where you're getting to
that.
Same way with the insult.
What am I
you say that I'm you know, the
whatever, the worst thing.
I need you to say that again because
something's missing cuz it's not hitting
me the same way you want it to hit me.
So, where is that coming from?
And and and that right there is the
the wallop feeling, you know, the
blanket wet blanket of exactly said
emoji for them of like I've it didn't it
didn't work. What was missing was they
were actually intending to cause pain
because they're in pain. And it felt
better for them to cause you pain than
actually deal with their own emotions.
>> It's a much more sophisticated approach
than
even trying to lean into empathy
immediately for you to say
"It sounds like that It sounds like
you're really upset." when someone says
something mean. Cuz that feels like an
elevated kind of communication.
>> Yeah, it could be sarcastic. Yeah.
>> Yeah, but even if you say it
you know,
um genuinely, it
feels like you're upset when you're
doing that. It's also like
I
you're
putting a kind of interpretation on this
person's language as opposed to just
allowing them to clarify it for you. And
I I keep on having this image in my head
of giving somebody a ton of rope. You're
just giving them as much rope as they
want, and they can choose to climb up it
and get out, or they can [ __ ] hang
themselves with it.
>> Yeah.
I I see this a lot in depositions or
cross-examination where I know that
they're lying.
I know they are.
And I could just say
"You're lying."
You think that's going to get them to
admit it?
No.
Never. They're going to they're going to
double down. How dare you accuse me of
whatever cuz they don't But if they tell
the lie
and I slow it down
and I open a folder and I look
and I close and I give that five to
seven seconds and I say
"I need you to tell me that again."
I mean, they just go
uh I mean I mean, why would you why
would you think I would do this? Like
they start questioning things that don't
really
Wha- why you think that I would do
something like that? What what do you
think? Like they're asking you to like
solve the solve the problem for
>> get done that. Give me a suit. You give
me a pen.
>> Exactly. Yeah, yeah, yeah. And so it's
um it's
liars, manipulators
they they want the anger, but they fear
the calm. And so when you're able to in
those moments of somebody doing
something offensive
to show a calm, controlled
approach
that's what they don't like. Like
imagine you saying something that's a
lie and I'm saying
"Yeah, I'm going to need to come back to
that later."
Like it's the worst because they want
you to swallow hook, line, and sinker.
They they like the fast, rapid
They took it.
>> That's also closure. For sure.
>> Right.
>> It's the open loops. So much of this is
there's the loops that have been left
open for small amounts of time or for
even longer amounts of time.
>> Mhm.
>> They're the ones that the things are
going On the insult thing,
British people have a trend of pushing
and pushing and then saying, "Only
joking, mate. It's only a joke."
How do you deal with someone who pushes
you and then retreats to "I was just
joking"?
>> It depends how well you know them. I
think if if for some of these responses,
like if somebody says, "I was just
joking,"
I usually like to say, "Then I need you
to be funnier." That's what I usually
say.
Or I'll say, "Then I need you to find
new material."
You know, you Then we need to re- Let's
workshop that one then a little bit.
But if it's something that you feel like
they are
Maybe you don't know them that well and
they say, "Hey, I'm I'm I'm just I'm
just joking."
I don't let it I don't like it to slide,
meaning you just go, "Oh, okay, that's
that's fine." And then you know they're
just going to walk over you again. Like
that's
We're not going to walk on eggshells
with that. But if you're to say, "I know
that wasn't a joke." Or it sounded
didn't sound like a joke. Sounds like an
issue.
Like that's a a lot.
So much of this is being the bigger
person in conversation and that often
means to be the most courageous in the
conversation. And that's a hard thing to
do.
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Do you think of the most common phrases
that make people sound weak?
Usually beginning with
I'm sorry, but
That's
one that I'm sorry, but you don't really
mean it.
I don't mean any disrespect, but
I don't want this to sound rude, but
Yeah, you do.
Or else you wouldn't be
saying it like that.
You just uh delete those and say what
you need to say. From after the butt.
>> From after the butt. Exactly. That's
it's it's just hedging. Another is where
people
uh they cut out the legs underneath
their sentences before they even get
them out. Like
Yeah, I hate to bother you, but um
I mean, I could be wrong about this, but
I mean, you probably know better than
me, but it's all these like hedging that
makes them sound really, really weak in
the conversation.
That is something that's it's it's it's
unnecessary. A lot of the I thinks, I
believes
I think in casual conversation it's not
a problem, but if you're wanting to
sound assertive,
yeah, I thinks and I believes, you can
just replace them with I'm confident
that
Mhm. Instead of like
I believe I'd be a good asset to this
company. It's I'm confident I'd be a
good asset to this company.
And they'd write down, man, he sounds so
confident. You know, it's it's just it's
pure language choice.
You know.
>> I learned from my academic friends
I hedge sometimes because I'm wholly
unqualified to talk about pretty much
everything I talk about. And it's
important to caveat, especially if
you're like for sure I'm I'm in bro
science territory here. And I learned I
learned that academics have an
equivalent for that. They say
it's directionally correct that
directionally correct, dude, is the
[ __ ] Hey, 5149 or 991, I'm
directionally correct either way. If I
know that this is at least in this side
of the fence, I got it. I love I
it's directionally correct that men are
stronger than women on average in their
upper body strength. On average as well
is wonderful. You hide so many things in
>> Say anything on
>> on average.
>> On average.
>> Yeah, well, I mean on average you just
literally need to be better than 50%
right.
>> Yeah.
>> Uh so
yeah, it's a it's a good start. You
mentioned um
assertiveness.
>> Yeah.
>> Where does self-assurance come from in
your opinion?
>> Mm.
It's tied a lot to confidence. So, I I
teach that confidence is as assertive
does. I mean, if you want to feel more
confident, you need to say more
assertive things. And most often we get
taught and seen that the most confident
people are the loudest, the I don't
know, the broest of any of it when it's
actually the person who's
the most controlled, the one who's the
calmest.
>> Careful derogating the bros.
>> Exactly. Yeah, yeah, yeah. Not at all.
Not at all. Wouldn't ever.
If like being able to say
who's going to be the most emotionally
reactive when things hit the fan cuz
they will hit the fan.
>> Yeah.
>> Um and making sure that
how do you know if you're who's the
captain of the ship? It's who has the
highest threshold for
conflict. You know, that that's that's
going to be one of the biggest markers
right there. Like confident people don't
need to say it to know that for you to
know it. Like I I don't have to say it
to
make sure that I know it or you know it.
>> Mhm.
>> I um
I think my grandfather told me once of
like little dogs yap at everything, but
big dogs only have to bark once. Like
it's that kind of mentality of knowing
that I don't I don't have to have a
comment for every little thing.
>> The most [ __ ] Texan quote of all
time. Little dogs and big dogs.
>> That's right. Little dogs yap, big dogs
bark.
>> Yeah, yeah, yeah.
Exactly.
Uh
Have you heard the term vagal authority?
>> No, but it sounds like something I would
learn and
>> It sounds like something that you would
love. So
Joe Hudson who Charlie introduced me to
has got this idea of vagal authority and
what he means is
in a room or any interaction
whose nervous system is dictating how
everybody else moves.
>> Mhm.
>> Everybody's in different levels. Some
people are at eights, some people are at
threes.
Where does the room go?
Especially in a one-on-one, who's got
the vagal authority
>> Mhm.
>> between the two of us.
>> Interesting. So who's who's the the
thermostat?
>> Yeah, who's who's dictating this?
>> Who's the thermostat?
>> Oh, I mean you're
Yeah.
>> You're the host, so
>> Oh, no, I well [ __ ] me. I'm not going to
I'm not going to I'm not going to dick
measure you in who's got more more vagal
authority cuz I am going to lose. Um but
I just love that term. The first time
that you ever said it, I thought vagal
authority
>> I think that's right.
>> is
such a wonderful way to think about what
it is. We talk about nervous system
capacity and emotional resilience and
that sounds great, but it's very
abstract.
>> Mhm.
>> Vagal authority and just defining it as
in an interaction
whose nervous system is in charge?
>> Right.
>> Are you both going to compromise and
meet in the middle?
>> Right.
>> Are you going to stay where you are?
You going down to where that I mean,
obviously you could have vagal authority
at Nate
>> Yeah.
>> be like, hey, come up to me.
>> Yeah, exactly.
>> You have a
Um, but assuming that you're coming at
this from the
right side of the fence.
>> Mhm.
>> It sounds like a lot of what you're
talking about is your version of
vagal authority.
>> That's probably right. There's a lot of
conversation the same way they say show
up like you've been there before.
Same way in conversation.
Uh, meaning you can you can say
something and have an emotional reaction
and
like we talked about the very beginning
those that beautiful moment of like I'm
my capacity is large enough to take any
of this and all of this. And so if
you're in a meeting and you walk in
who who's the thermostat? Who's going to
be controlling the temperature of the
room?
And if you're the one that has to chime
in on every single thing, who's
emotionally reactive at the smallest the
smallest little inconvenience.
Uh, somebody who
it's it's usually
Mhm.
If if somebody
uh, like cusses a lot.
>> Mhm.
>> There's it's usually a sign of emotional
reactivity of like I'm I'm getting
really hyped or low on something.
>> Or they're British.
>> Yeah, or they're British. Yeah, sure.
>> Yeah.
>> And to be able to
versus the person who has a very high
threshold to where they don't say
everything they could say. Like they
have a opinion, but they don't need to
voice it. In other words, for it to have
any validity.
They know that they know it. They don't
have to name drop. They know that they
have value. They don't have to talk
about how much their company sold for.
Like they
they don't need to say it. They know
what kind of car they drive without
having to be flashy. Like it's
it's the it's the understatement of
knowing that you know, walk silently
with the big stick.
>> What is it that makes someone sound
composed?
>> A calm voice. This is a voice that
sounds warm.
Voice that sounds in a lower register.
Words that are spaced out more.
If I talk real fast all the time and you
can't really catch up with my message
and I'm really like just I it's going to
naturally make you more anxious.
And we all have those people in our life
that just to be around them you feel a
little bit more
anxiety.
>> Mhm.
>> Um
those tend to be people who are
the sky is falling.
They have to have they're very very fast
when they talk. They're very quick to
make judgments and choices and decisions
about how they're going to feel and how
this is going to go.
Versus slowing it down.
Weighing. And knowing that the best type
of choices are ones that have been
intentionally thought of. Like it's say
for example
if you ask me a question and I
immediately just have an answer right
off the bat. Versus you ask me a
question and I
take a breath and I think about it.
And then I answer.
Which one sounds more
composed? It's not going to be the one
that's
all hyped up. It's going to be the one
that's a little bit more
slower. Like if you think of people that
who are the most composed in your life.
They're generally the people that make
you feel the most comfortable.
And to me I like the aspect I've always
compared it to the just a feeling of
warm.
Feeling of
you're welcome here.
Yeah, you can disagree with disagree
with me. That's welcome, too.
No, I I I see it between
nice guy
and good man.
A nice guy wants to be liked.
A good man wants to be worthy. Like how
how do I how do I show you my words
that you're worth my time and this
conversation's worth my time. I I do
that not by trying to rush you out the
door
or look for the next person to talk to
while I'm talking to you at the
networking event or small talk.
So, I'm I'm choosing to give you my
time.
>> What's the difference between being
assertive and being an [ __ ]
>> Assertiveness says, I can respect you
and I can respect the other person or I
respect myself. Let me say that
differently.
So, there's like a a spectrum of
somebody who's passive versus somebody
who's aggressive and then assertiveness
is in the middle.
Aggressive aggression says, I don't
respect you.
Somebody passive says, I don't respect
me.
Assertiveness saying, I can respect both
of us.
Meaning, I can lay out my boundary
and I can still like you. Like
I mean, my dad would say all the time,
you know, I I need to discipline you to
let me know I love you.
You know, I I need to I need to do this.
I need to have this conversation and
it's because I love you that I'm going
to have this conversation.
And when you come to terms with
I can
want all the good things for you and
also say, I'm not going to tolerate
that.
Both things can be true.
>> What about being an [ __ ]
>> What about it?
>> I think a lot of the time when people
think they're being assertive,
they are leaning into assholery.
Um is that a word?
>> Correct.
>> Okay, let's say that.
>> Of the two of us, I'm aware that you've
done a thousand plus two thousand
depositions, but it's our language.
>> Yeah, yeah, yeah, yeah.
>> We'll remind you it's our language.
>> Yeah, yeah, yeah.
>> Yeah, although it is my taxes in your
country, so I'd better be careful. Um
a lot of the time people mistake
brusqueness
and
callousness like like socially
acceptable callousness the same as being
assertive.
I'm going to say this thing in a way
that's unnecessarily
terse or or cutting or
unconsiderate, I think.
>> Mhm.
>> And that's the same as being assertive.
And a lot of the time I see people who
are [ __ ]
that people see as
unlikable assertive people.
>> Mhm.
>> If that makes sense.
>> Yeah.
>> I think a lot of the time
the boundary of [ __ ] and
assertiveness
functionally can sometimes deliver the
same outcome, which is
I'm going to say you bully the person
into getting what you want, but you you
sort of state you you state your
intention
>> Mhm.
>> without apology.
Right? That's something that the [ __ ]
and the assertive person have in common.
>> Mhm.
>> Uh but the difference is that the
assertive person is doing it from a
place of compromise prosocialness. The
[ __ ] is doing it almost to
show off, to look good, to be
unconsiderate. One That's it. One is
considerate and the other is
unconsiderate, at least as far as I can
see.
>> Yeah, and I'd say one is selfish. The
other can also be supporting. I mean,
it's
I would say that the person who wants to
be assertive has both people in mind.
The other does not. So, I think the
considerate inconsiderate
the
the person who always has to win the
argument is the person who typically
loses everything.
>> Mhm.
You've got uh 10 specific ways to
practice assertiveness.
What is the one that most people skip?
>> Oh.
Being intentional with your words,
meaning they find that the more words
they use, the more believable they'll
sound.
And just the opposite.
It's It's this idea of the more words
you have to use to tell the truth,
the more it starts to sound like a lie.
More it sounds like you don't really
know what you're talking about. The more
words you have to use to explain
something that should be relatively easy
to
explain.
So, excessiveness, oversharing, saying
too much.
It's a very quick way to
miscommunication because you're giving
them
Do you have you Do you know I don't Do
you know Golden Corral? Like a buffet?
Have you heard of those?
It's not a place you'd probably go to,
but I Look,
>> Ruby's?
>> Hold Hold your thought on Golden Corral
and where you're going, okay? I need I
need to I need to make this statement to
a person who's lived in the south of
America for like
>> Good one. Okay.
>> As a British person, I feel I have a
more accurate understanding of American
cuisine than Americans do.
>> That's probably true.
>> And this is because Denny's and IHOP and
Cheesecake Factory are elite
establishments.
>> Good. Thank you.
>> Okay. You do understand So many
Americans look down their nose at what
are objectively wonderful places to go
and eat. Denny's,
coffee at 2:00 in the morning, unlimited
>> refills.
>> Yeah.
>> Cinnamon pancake stack.
>> Don't you dare.
>> Fantastic. Very good. Very good. Very
good.
As Tiyo Von once said, uh you can see a
woman giving birth in there sometimes.
Yeah, you just don't know what you're
going to get sometimes.
>> I hope so.
>> Um
So, Golden Corral, as yet, not been to.
However, I did go to a Cracker Barrel. I
really liked that.
>> Nice. Okay.
>> I want to go I only
>> do the peg game?
>> Peg? Pegging?
>> Oh, no, let's not go there. It's the
It's the game that's like a wooden
triangle and you have the tees that's
like
>> That's not the pegging that I'm familiar
>> Yeah, no. No. You're You would be. I
don't know. I don't know that
>> Again, British.
>> Yeah.
>> What I did like and I refuse now to go
to any
restaurant where I can't buy any item of
furniture or art on the wall.
>> Yeah, the little general store?
>> I want to go I want to go I want to be
like, "How much is that?"
>> It's the dog.
>> That's That's That's somebody's
daughter. She's not for sale. No, like I
don't care. She looks like she's pinned
on the wall. That's going to be That
would That's That's She would look
wonderful about the fireplace.
>> Yeah, you can you can have all the
blankets and, you know,
>> I want to take it all.
>> pop guns that you want.
>> I want to take it all. Uh Golden Corral.
>> Yeah. We were talking about um
where sometimes you're giving people too
many options to choose in the
conversation. Meaning you the The
meaning's going to get lost.
>> Your Cheesecake Factory menu.
>> You're absolutely Yeah, exactly. Anyway
we can talk more about the Cheesecake
Factory, I'm all for it.
>> I'm so glad that I found a kindred
spirit. I mean, I liked you, but now
like I really like you.
>> Really, yeah. Let's just talk about the
cheesecake menu. Let's just read that.
>> Um
>> Yeah, exactly. You're giving people too
many options um and that off- often will
lead to miscommunication because they're
picking and choosing what you're trying
exactly to say. And so you don't want to
Don't leave
what your intention is in the
conversation up to the other person to
guess.
>> You need to be sufficiently too much.
>> Correct.
>> Yeah.
>> And that And that is what will often
lead to the most unassertive
communication because you're You can say
a lot and still not say anything.
>> Ooh, I've got one to add to your list of
ways that people sound weak or at the
very least imprecise and difficult to
understand in a conversation. They ask a
question. I notice this with new
podcasters when they begin because
they're uncomfortable with sitting in
silence. They're uncomfortable with
asking a question, especially
potentially a tough question,
and then leaving it after the question
mark. So, they say something like
Jefferson, you're a trial lawyer and
that means that
sometimes you need to represent people
that have done bad things.
How do you feel about that? How do you
feel uh and then immediately
>> Jump on it.
>> they give you a couple of options. The
problem with doing that, especially as a
podcaster, is that I am imposing
a duality. I've compressed
the infinity of answers that you could
have given me down into two choices.
>> Yeah.
>> And in order for you to pick the third
one that might be true,
>> Mhm.
>> you have to say no, no, and this. And
most people just go, "Well, yeah, it's
kind of like that." because it's easier.
>> Right.
>> It's so Here's two paths that I've
carved for you. Pick which one. And
they're usually
relatively okay. It's an estimation of
where I think you might go.
>> Mhm.
>> You're like, "It's your job. It's very
important service. Do you think Do you
see it as your job as an important
service? Or do you Do you not take that
work home with you?" Whatever.
>> That does sound very British when you're
doing this. It sounds like a BBC
interview. That's crazy.
>> Oh, yeah. I like uh Piers Morgan.
>> Yeah, all right.
>> Piers Morgan but with a functioning hip.
Um
You said earlier I got to bring this up.
You said earlier on about people that
duel. You know that the front benches in
the House of Lords,
the green benches where all of our
politicians sit and talk waffle. Um
the distance between the two front
benches is the same as a broadsword held
out at arm's length.
>> No way.
>> Yeah. So, if you do that again and then
on the other side
>> That's the the distance between the two.
>> Which tells you everything that you need
to know about how politics works.
>> Yeah, exactly. Yeah. We're very We're
very uh very sensitive. Yeah, yeah. Top
honor.
>> Uh being right is overrated. What's that
mean?
>> Yeah.
It means
you know, we've heard these phrases of
do you want to
choose to be right or do you want to
choose to be happy? You know, do you
want to choose to
be the person who always has to be
right. Usually that's the person who's
also the loneliest. Like
if you have to be right in this one
particular argument. Like and we all
have these kind of like silly arguments
we might have. Like I my brothers and I
might get into an argument about a
movie. You know, whatever. Who's What's
the best movie on whatever, whatever.
And you can sure that I'm not talking
about that. I'm talking like a serious
argument that you're having with
somebody who matters to you and you have
to be right on it and you're refusing to
back down.
And then they eventually go, "You know
what? Have it. You got it. You're right.
Congratulations." And that moment lasts
for about a millisecond. And then you're
just kind of left with
feeling like an idiot. Maybe because you
can continue to win arguments but also
lose the relationship. Cuz nobody wants
to be with somebody who's always has to
be right. It's It shows more of an
insecurity than it does intellect.
So, what should we prioritize instead of
being right?
Connection. It's the ability to
see perspectives and understand. I I'd
say appreciating somebody's perspective
is an underrated skill.
Meaning I don't have to agree with it.
I can still hear it.
So, rather than saying, "I don't I don't
agree with that."
which is me commenting on your point, I
can say, "I I see things differently."
That's me commenting on your
perspective. Very different.
And so, when I'm able to use words of
perspective like, "Huh, I see that
differently. I have a different take on
that. I I look at that a different
perspective. I get there another way."
People go, "Huh, okay, then what do you
What do you see? What do you believe?
Oh, okay." Rather than them having to
They don't have to have their sword and
shield and defend their Exactly. They
don't have to defend it. Now they get to
go, "Oh, okay, they're not trying to
attack me. They just
They go about it a different way. How
did they go?"
It's really inviting. Yeah, perspectives
are are what allow you to have
conversations of understanding rather
than I I I can't stand it when somebody
goes
I just don't understand how they could
possibly believe that. Like I don't I
just don't get how their mind could even
under and it's like, did you try? Like
have you asked like how
how they came to
>> I don't think people mean that a lot of
the time. People what people are saying
is
I um sufficiently morally superior to
that person that my theory of mind
wouldn't even allow me to understand how
somebody could vote for Donald Trump.
>> Or do whatever.
>> Yep.
>> Or Kamala Harris or
support this this perspective.
>> Yeah, it's because they they do. They
feel this superiority of I'm obviously
right, they're obviously wrong. How
could they not see from my
>> Look at how right I am. I'm so right
that they're essentially a different
species in a different universe to me.
>> Right.
>> Uh it's like, you know, what it makes me
think about it it makes me think about
empathy. So we're talking about the
ability to feel and understand somebody
else's emotions.
>> Mhm.
>> But this is
a lot of people are able to do that,
like type one empathy we could call it.
I can feel and understand your emotions
whilst not having type two empathy,
which is understanding how you arrived
at your perspective.
>> Yes.
>> And believing that you arrived there
too.
>> Right.
>> You know? Like and I think a lot of the
time people stop type one empathy is
similar to anger. There are whole bunch
of people who are kind of infected with
empathy.
>> Mhm.
>> There's an entire book Paul Bloom wrote
called Against Empathy. It's like why
you shouldn't have it. He
optimizes for something else, but
it's funny to think about how
you might
be able to feel somebody else's emotions
either by choice or not by choice
but it's much harder to say I understand
why they arrived at that perspective. I
understand how they arrived even if I
don't hold it myself. It's a different
kind of
>> Yeah.
>> Maybe empathy's the wrong word, but it
feels like a uh the symmetry between
those two things.
>> Even when you share your opinion on
something, the way we typically share it
is very guarded. Because we're kind of
gauging if it's a new opinion or
something you don't know if the room's
going to be friendly to it. You might
for example, hedge. You might try and
add a lot to show this is a justified
opinion. You have lots of evidence for
it. So, we we come at it
already from a very defensive position
because we say, "This is my opinion
which I feel very special and this is my
treasured opinion and I'm going to do
anything I can to protect it." So, if
you come at it with a different opinion
that's unlike mine, well, okay, how can
I make sure that I preserve what I
believe to the exclusion of what you
believe? And so, how do I do that? It's
like juries and confirmation bias or all
kinds of different sympathies that we
have of we usually stick with what we
know first. And it takes a lot of time
and a lot of conversations for us to
change that outlook. And so, a lot of
the times you'll have a jury or juror
who makes up the decision within the
first 3 minutes and then all they're
doing is filtering all the evidence that
comes forward.
If you know anybody that hears an
opinion or a bad thing that's happened
in the news about somebody political and
they go, "Oh, well, they probably just"
and they totally dismiss it and
because like we said, facts and evidence
don't matter.
>> Why do you think modern culture is so
obsessed with being right? Winning
debates.
>> Because what if what is our worth if
we're not right? If because we nobody
thinks that they're on the side of
wrong. Nobody goes into something
thinking that they're the enemy or
they're thinking about it the wrong way.
Nobody wants to go, "I'm thinking about
this the wrong way. Yes, I am." And they
just stick with that. They all think
that they have their own way about it.
And so, I think we're obsessed about it
because what value
does one derive from if we don't feel
that we're walking in accordance of
either good or evil?
>> Yeah. I've had a lot of communication
experts on talking about detecting
deception.
What's realistic and true about working
out whether someone's lying to you or
not?
>> Evidence.
I mean, if you don't
>> He said like a [ __ ] true trial
lawyer.
>> No. Yeah. In nerd. Yeah.
>> Yeah, let's say you don't have that.
Let's say you don't have that. I think I
It is very hard. There are people who
are excellent liars.
I would say that liars cannot They love
rebuttals. They hate silence.
And so, if they've said something that's
a lie, and you allow that to sit,
or you say, "I
I need to come back to this." That
that feeling of not being able to accept
it,
here's a cue that tells you if really
somebody is lying, is that
they can't stand that you don't believe
them.
People who are telling the truth
know it's the truth. And if you don't
believe it, then, "Well, okay. I'm at
peace because I'm telling the truth."
But those who know that it's a lie
usually will have this
unproportional response of how dare you
not possibly believe me, and how could
you, rather than having the confidence
of the truth is a truth. Like
it
The truth needs no excuse, right? And
so, it's this element of those that are
probably not saying all of the truth
show up in a ways that are They're going
to question you. They're going to ask
you what you think
they should be doing. What would you
What do you think I'd Well, if I wasn't
here, what do you think I was doing? You
tell me. What do you think Usually
question it. Like a very basic question
of Were you You know, did you drink gin
and tonic? Like, did I drink gin and
tonic? Like, you
>> The answer's always yes.
>> Yeah, the answer's always yes. You did,
of course. Um I'm just I'm fueling my
focus. Right.
>> Right.
>> Um,
and and so they question it, they get
upset about it,
and they usually won't let it go.
Because they they want they would rather
harm you
than be honest.
>> Mhm. Yeah, that makes sense.
It's almost like uh
it's almost like somebody is trying to
lay down it it's similar to anger. It's
reminding me this kind of anger this
outsized response.
>> Right.
>> This uh overly dramatic
>> Well, how could you?
>> Yeah.
>> And the indignation that comes with
that. I can see times I can imagine a
lot of times where I go
What do you mean? Like yes, that thing
happened. Yes, that how do you not see
it? Because the so indignation is a
useful tool, right? Because it actually
mirrors what you would do if you were
telling the truth. So it's like
>> No, I I really wasn't doing that thing.
But I mean
I find that in indignation is very or
much related to fear. Like it's it's all
tied to something of I'm not I'm not
enough. I'm not being believed. I have
no
>> Mhm.
>> I have no worth. What am I doing?
>> Mhm.
>> And so
it goes back to that idea of the truth
is a truth for me. You can choose to
take it or or choose to not, but I can't
I can't make you believe that. But I
know what I'm living with
and I'm living with a clear conscience
here.
And should you not believe it, that's
that's your choice. But the ones who are
not being fully honest
they know that they're not and they know
what they're living with and they know
what's true and what's not true. And
usually
some of the little bit of signs is
they'll start to question it and they
have this very unregulated response.
>> Mhm.
Ruptures uh relationships a lot.
What does gold standard repair look like
to you? How do people come back together
after an argument?
>> This is big. Um,
And wife and I we have
kind of set up
We did this a few weeks ago.
of like a system of for us as a couple,
how do how best can I show up for her
and she show up for me when it comes to
repair.
>> You've been together for 15 years.
>> Yeah, but still even
Dude, it's it's Wait, just wait, all
right? It's It's It has Time means
nothing.
>> I just assumed given your professional
career that this might have been a a
year three or four or five thing.
>> No, what do you think I learn all this?
It's because I made a lot of mistakes,
man. Yeah, this is this is all part of
It's either you know this information
or any information either because you
learned it a great personal cost and
risk or you're just making it up. And
like
I I've learned all this because of my
life experience.
>> Research is me search as they say.
>> Yeah, that's exactly right. And so
yeah, we've done smatterings of things,
but we decided to actually put something
down. And I'd say the number one thing
you have to do to kind of come back
from an argument is number one
ownership.
You need to own what you said or own
what you did. It's the element of I did
that. I said this.
Not trying to
Look, I did this because you did.
That That's That gets no points. Zero
score. That doesn't help you at all when
you start to you know, well, if you
hadn't have said this, I wouldn't have
like that's toxic and that's no good.
If it's a full, you got to take it on
the ownership.
Hey, what I said
not cool. What I said, I own it. I did
say this. And it's a true apology.
And then you have to do go into this
element of
acknowledgement and affirmation. Meaning
I can only imagine that that made you
feel hurt, that made you feel upset,
that made you feel less than, that made
you question
you know, my my feelings, whatever it
is. You have to kind of feel the
feelings from their perspective of what
you would assume. You probably Emotional
stability. Exactly. Yeah, yeah, yeah.
This this
I imagine that they made you feel like
this, or of course you'd be upset about
this. I could Why wouldn't you be upset
about that? Yeah, I said something big.
And then, three, it's the element of
we're still a team.
I'm still working towards this. You kind
of have to have this element of hope,
where it's
we're going to still continue to work
this out. We're going to continue to get
better at this. You got to You got to
keep working through it. And it's
Depending on what you did, there's got
to be apologies, of course.
>> I wonder why the most relationship
failure is just bad communication.
Obviously, there's incompatibilities,
there's fundamental
fundamental problems that are
insurmountable.
There's a line from uh Visakan
Veerasamy. He calls it uh the divorce
paradox. Says, "Why is it that so many
people separate from someone who seemed
to be their favorite person?"
And it's because bad times are a far
better predictor of relationship
longevity than good times are.
>> Yeah.
>> It's how you deal with disagreement, not
how you enjoy wonder,
>> Mhm.
>> that determines relationship longevity.
Very few people have ended a
relationship
because there were insufficient peak
moments, when you compare them to the
number of people who've ended
relationships because there were far too
many bad ones.
>> Mhm.
>> Too much rupture without repair, as
opposed to too little skydiving with a
parachute.
>> Yeah.
Yeah, I I I believe that
the quality of the relationship
doesn't depend on how good are the good
times. It's
can you be with them through the the bad
times?
>> the bad times?
>> Yeah, exactly. The hard The really hard
conversations, because that's
those are invitations to grow deeper
together, to bond more, to get closer
together, to be known, to be fully known
with that person. You don't get that in
the first few dates. You get that in the
15-year knockdown, drag-out, who am I,
what am I doing? conversations. That's
where you get to see really
what's what's there inside. I mean, you
have to find the bottom to know what's
how far you can go up.
>> What have you come to believe about
choosing a good partner?
>> That is hard work.
Didn't matter
even if you're somebody about
communication, or you're somebody for
however long you've been married, it's
it's hard work. I I don't know anybody
that has
been in a long-term relationship or
finding
their person.
Of course, you want somebody you can be
a friend with. You can buy somebody you
can be vulnerable with.
Um
but more importantly, you need to have
somebody that you communicate well with.
If you don't have communication, right?
I To me, that's a that's a relationship
that's not going to have longevity to it
because
it feels good in the moment, but in year
six, year seven, year 10, you add kids
into the mix,
that didn't help conversation. It's it
puts conversation problems on steroids.
Now, every little
fissure and crack gets highlighted, and
it's more stress, and then you got kids'
schedules, and somebody's got soccer
practice, and somebody has a dentist
appointment, and then things just get
it's it's way way harder in that
element. And so, you have to have
somebody who communicates well with you,
and honestly, Chris, somebody who can
put up with your ugly. Somebody who cuz
you're going to have those just moments
where
it's not a good look.
Just not a good look.
>> me at my best.
>> Yeah, yeah. And and they know that.
They they're not going to punish you for
it. They know it wasn't.
>> Mhm.
>> And they're going to
choose that their love is big enough for
that bad moment and know that it's not
always going to be that bad moment. But
at the same time, they're going to
expect you to come out of it and go
Yeah, I could have handled that better.
Not blame them for your bad moment.
>> What's the most fascinating thing about
being a trial lawyer that you've learned
after spending so much time in it that
people from outside of your industry
don't know or don't understand?
>> It's different in the sense of you're
having to have
like
You know the movie Inception?
>> Yeah, of course.
>> Okay. Like who doesn't? It's It's like
you're you're having a conversation
within a conversation. I'm having to
prove a point within a point. And so
I am hired to have problems with
somebody I don't have problems with.
Right? And all of a sudden, their
problems have now become mine. And now
I'm advocating on their behalf. I'm
being their voice. And now this other
person's hired somebody to have problems
with me. Right? And so it's now
attorneys arguing
secondhand removed from the people who
are actually in the conflict. And then
now I'm going to present this case to 12
people and a judge in a courtroom
of what case should be left standing.
Now it depends on the facts in the case
and everything else.
But you are having to have a
conversation
that is not even being said. For
example, as soon as you walk into the
courtroom, all eyes are on you.
If you hear a piece of evidence that's
bad for you and I go
What does that tell the jury? You go,
"Oh, this must be really bad for them."
But if I
stay calm and controlled as if like,
"Yeah, I expected to hear that."
Then doesn't hit that way.
>> Regardless of whether you did or not.
>> Exactly. And then even when I've seen
this a lot where if anybody's been in
jury, they've seen attorneys approach
the bench.
Counsel approach the bench and they come
up and they usually play some kind of
noise,
white noise, something to where you
can't hear what the judges and the
attorneys are saying.
>> No way.
>> Yeah, yeah, yeah, yeah.
>> Oh, that's fun.
>> And so
>> put some tunes on instead.
>> They really should.
>> Play some Cardi B or something.
>> that would be That'd be pretty baller.
That would be pretty cool.
>> Uh
>> You're up there and you're like
>> Yeah, just some Kendrick.
>> Yeah, um and so
you you're talking and
they always say it's they watch you
leaves and the reaction of the attorneys
because usually the judge is ruling on
something that the jury can't hear on
some It's a matter of law that would
sway the case. And if the attorney is
walking away defeated, they go, "Oh,
something must have happened." Or if the
attorney is always objecting, that's the
worst. You have to be really selective
with your objections. So, let's say a
witness is about to say something and I
It seems like it'd be something big and
I stand up and I object.
And the judge sustains it and they skip
to the testimony, they go, "Oh, he
He's hiding something from me. He must
not want me to know everything." So,
what is this What am I teaching? I'm
saying you are
You You are having a conversation all
with your body language, your whole
presence, how calm and controlled you
are. How can you be the most credible in
the room without have nothing to do with
the actual facts of the case? And you do
that a lot by
being the person who they go, "That
person's telling me the truth. That's
the truth."
>> I can tell by how confident, controlled,
>> measured they are. They don't seem like
they're worried and anxious about every
little thing the witness is going to
say.
>> Mhm.
She's interesting because that can be
taught and then engineered
>> Mhm.
>> to a large margin.
>> Mhm.
>> So, it's just levels of deception that
are more sophisticated than the levels
of detection.
>> And And the thing is it exists in every
conversation, not just in the courtroom.
>> I mean, dude, look at UFC fights and uh
boxing fights that go the distance.
Yeah. Both fighters put their hand up.
>> Right.
>> Yeah.
>> Oh, yeah. Exactly. At the very end.
>> It's the exact same as you walking away
from the bench. You might as well You
might actually next time do this for me.
>> Let's do that.
>> See if it works.
>> Let's I'll try it.
>> Dude, if it works I that
>> I'll give you all the credit.
>> Thank you. That's good.
>> Okay, so
lots of different techniques around
communication. At least for me, the main
thing that
the main thing that I'm taking away or
one of the main things I'm taking away
is a degree of consideration for the
other person. That seems to be like a
real through line with a lot of what
we're going on here that
>> Yeah.
>> um
holding your ground, being assertive
and also being understanding about what
what we're doing here.
That kind of consideration is important.
If there's one principle that people
should hold on to when it comes to
good interpersonal communication, what
would it be?
>> One conversation's typically not enough.
You need a lot of them.
Meaning
we put a lot of pressure on one single
conversation and that
that increases the anxiety, increases
the
the fear of the moment
that I'm going to say the wrong thing,
do the wrong thing. And you're putting
hype on a conversation that didn't need
to have that kind of hype on it. Because
really it should be the opposite. It
should be a
"Hey, I'm talking to you about this
because you matter a lot to me. And at
the end of this we're still going to be
best friends and we're still going to
go to dinner together tonight and we're
still going to do X, Y, and Z. I
because I love you, I need to tell you
this. This was on my heart." You see how
that's rather than me trying to push
everything at once. Versus
if I were to say
I like the Let's say it's a big big
important thing that needs to take some
time. I I'd like to have a conversation
with you over the the few weeks.
I'd like to a conversation
over this month to talk about X, Y, and
Z. Whenever you say that this is a
conversation that's going to take some
time,
it
automatically like lowers everybody's
anxiety rather than you having to
decide, this is the moment right here.
Choose to be with me, not be with me.
What are we doing? What are we not
doing? It It hypes that what if I get it
wrong
feeling. And there's a lot of times
there's more conversation that that
needs to be had. Another I'd say is
it's it's that element of having
something to learn, not something to
prove.
When you feel like you have to
prove my point.
People who have something to prove are
the ones that always have to push their
opinion. How dare you believe what you
believe and not what I How dare you have
an idea that's not mine and go with
something else versus questioning
in a very
curious way that's
Well, like you said, which I like is
that perspective seeking. How can I
How can I encourage the pursuit of
perspective? Yeah, how can I get really
disciplined on knowing where your
thoughts come from.
Where did you learn it? How long have
you believed it?
Where did that originate? Is that
something you taught yourself or is that
something you came across from really
hardship?
And the more you give people time
to share with that,
the more they're going to open up to you
and realize you are a safe place for to
share these kinds of things and not
harden up.
>> Dude, you're great. Let's bring this one
home. I appreciate the heck out of you.
Where should people go to check out
everything that you've got going on?
>> You can go to jeffersonfisher.com or
social media jeffersonfisher.
>> Beautiful. Thanks, man. Denny's
Cheesecake Factory, what do you think?
>> Let's Yeah, let's do that. So, I think
um you go Outback? You go Outback? Is
that like a steakhouse?
>> Yeah.
>> Yeah. Sure. Let's do
>> Okay, like a lemon onion or something?
Cool. All right. Goodbye everybody.
>> Dude.
>> Thanks for having me.
>> You're out.
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