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Smart Business Moves - On the Spot with Dan Smith

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The episode of "Smart Business Moves" features Dan Smith, owner of Homemade Better out of Oklahoma City, who joins host Liz and co-host Tom to discuss his journey in the cleaning industry. Dan explains that while he has a strong technical background, his real strength lies in blending those skills with practical business operations within their MMA group. The conversation highlights Dan's reputation as a dedicated "workhorse" whose ideas have significantly contributed to the company's success. Liz emphasizes that Dan is one of the smartest people she knows and expresses her desire for him to share more insights with the broader industry, noting that his strategic approach to training and business growth sets him apart from typical peers who are less visible in community discussions. A significant portion of the discussion revolves around automation and software tools that streamline daily operations. Dan identifies Zapier as his favorite non-CRM tool because it acts as a bridge between different software applications, automating repetitive tasks like sending scorecards and quality checks to maintain customer satisfaction. Tom complements this by highlighting Asana for project management and RingCentral for communication, while also noting the importance of email and Outlook in their workflow. Both hosts agree that there is no single "magic" automation but rather a cumulative effect of simplifying office processes, saving time on repetitive tasks, and connecting various software pieces to achieve better results without daily manual intervention. When asked how they would invest ten thousand dollars in their business during the pandemic, both Dan and Tom prioritize training and digital infrastructure over new equipment alone. Dan stresses that customers value safety and trust above all else, so investing in comprehensive training for cleaning professionals strengthens the brand story and ensures high-quality service delivery. Tom suggests updating the website to reflect current messaging around electrostatic sprayers and psychological safety, while also implementing online booking systems for faster service. They further discuss the critical role of their wives and culture coaches in driving business growth, with Dan crediting his wife Sonny as a game-changer who brought a new dimension to their operations and helped them navigate an industry dominated by female owners. The hosts also address challenging scenarios such as dealing with Airbnb hosts who ignore CDC guidelines, agreeing that putting staff at risk is never an option. Instead, they advocate for clear communication to explain safety protocols and demonstrate the value of compliance to potential clients. To build trust during uncertain times, Dan shares how he launched a "House Cleaning for Heroes" initiative, offering free services to medical workers, which expanded his network and generated recurring business. The episode concludes with both entrepreneurs expressing no immediate plans to retire, viewing their work as a lifelong passion rather than a job to be abandoned, and looking forward to future ventures and continued growth in the evolving landscape of the cleaning industry.
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this is making fun of man this is not george business moves it's friday afternoon yay it's friday today is on the spot our favorite day friday's our favorite for a lot of reasons um liz how are you today i'm well tom thanks how are you doing today i'm i'm doing good i am doing really well um dan's with us today um dan share a little bit about yes i'm wondering who guessed that it was dan who figured it out we have oh i don't have my phone up yet to know who's there nobody knows anybody we've got some people on but nobody say anything in chat yeah i mean you work with a lot less why don't you introduce him a little bit before he uh shares his story oh yeah dan the man with plan uh okay so first i want to tell you though dan on the right-hand side of your screen where it says private chat there's another tab that says comments you can you can yeah okay you're the first person nobody ever sees it i always have to tell everybody uh okay so yeah i work with dan in um our mma group and how dan got dumped into our group is he signed up for foundations and part of the perks of being in foundations is six months in the mma program so uh that's how i know dan and yeah i feel like we've really gotten to know each other well because of that group would you agree yeah yeah fair enough so what started at six months i i've already uh invested a little bit further and and i'm locked in for another six months so you're stuck with me for uh for a full year yeah when um when i thought that we might be losing you after only six months i was like kind of crushed like oh my gosh you know you're the brainchild of a lot of the ideas that we do and some of our best ideas which i know we can't really talk about but some of our best ideas were your brain children so that sounds weird brain children and children it's a good group guys i'm happy to be here uh and uh grateful for the opportunity and and liz obviously kicking off the quick introduction but my name is dan smith and i'm the owner of homemade better out of oklahoma city we're creeping up on four years in business now so very much a small business still trying to find our way uh but like like most of you out there we've had a lot of ups and downs uh as of late uh no difference but my background is on the technical side so it's been really fun and enjoyable blending uh the technical skill set that i've learned along the way with uh with the new industry that i've kind of uh dug my heels into awesome well we're going to have some fun here shortly we're going to be asking answering a bunch of questions but uh liz sarah has a question i think for you she wants to hear more about the clue on dan that gave a lot of people i guess gave it away yeah well um the reason why i said the clue about dan is he's not a face that's out there not a lot of people know who dan is her have met him he's not one of the people that's in every single chat room talking about everything under the sun he's kind of a workhorse and he sort of puts his head to the grindstone and work work work work work so not a lot of people know him but um i want him to get more out there and so that's why we brought him on splunk business moves because he's one of the smartest people i've met and i i think that he has a ton to offer to our industry and i want to make sure that people have the opportunity to meet him and work with him so another what you're saying is this isn't the last time you're going to see dan no my head may not be able to fit in the frame next uh next go round you know you know it's true that's me saying hi so i guess she recovered from yesterday hey leslie thanks again she's still vacationing recovering yeah yeah good this is leslie real quick before we uh get into uh on the spot next week uh greg shepard is going to join us uh and real quickly he's got a lot of really good information on how he personally has been able to recruit talent from all over the world to help him in fair various aspects of his business and it's uh he's going to share his tips and tricks on that and um if you can do it right you can get some really talented people at a price that would probably surprise you so you really want to be here monday for that uh liz why don't you share with us a little bit about kathy nicholson all right so cassie is my son's girlfriend fiance i don't know exactly what title she uses but she's been in our family for i don't know four maybe five years now and uh she is a uh she's a she's a nurse she is going to school currently to be a i can't remember kind of nurse some fancy fancy nurse that does um i i can't oh wants to put you to sleep i think i can't remember what it's called an anesthesia nurse or anyway she's got some special degree she's trying to go for right now uh anyway the reason why we're bringing her on the show is she works in the medical field her family is all in the medical field has been for decades and i thought that it would be nice to have somebody that could talk to us more about copic 19 where they are with um um therapeutics and vaccines she's got a lot of information in that way um how how the viruses spread a little bit more i mean i know we feel like we know a lot of this stuff but i just thought it might be nice to hear it from the inside of you it's a different perspective what that's what we're being passing on and we're learning more every day and there's a lot of a lot a lot of new stuff that we should be talking about so i'm looking forward to that all right and then we also have aja on wednesday a lot of you probably know aja she is laura smith from all-star her operations manager and i i thought having her on here would be an awesome opportunity for all the business owners out there to sort of pick the brain of a very very successful operations manager most of you know that laura's daughter uh is undergoing cancer treatment right now and has been dealing with that for almost a year now going on a year and ajah has been running that operation so i thought she could share with us some of the struggles some of the things that she finds value in and being in this position what are the hard things what are you looking for in a great uh operations manager so because that's what she is she's a great operations manager she is yeah me too sarah she is i mean she's talented she uh strong in technology uh tremendous amount of energy um you're you're gonna get if you if you've never met archer before you guys are gonna be blown away you need to do that thursday then we have a secret guest on thursday for on the spot because this is our last friday um what do i call it transmission i guess it's the last last one we're doing on friday at least for a while yeah our plan is to move on the spot to thursday and so next week's secret guest the clue is that he is a true family man uh he and his wife work in the business together and they have been married over 24 years i believe i believe they've been married a quarter of a century maybe even more um and they have a very very strong marriage that a lot of people admire and look up to i think i think you just gave about four or five clues there that's a good clown it's a very very deep and multi-faceted clue but that's fine oh yeah you guys start throwing your questions up right now good job heather thanks for the job because we're gonna get going so um liz you're not even why you are not in your car today i am going to leave i've got my you know i don't usually wear shoes in my house i got my shoes on i've got my keys ready got my purse here i am ready to walk out the door as soon as we're done so you guys need to queue your questions up because okay that there's no more questions in cube liz is bye bye i'm hoping we get out of here just a little bit early so that i'm not late to my meeting so okay so we did we did deal day on wednesday that says yesterday because i showed this yesterday and yesterday it was yesterday it was two days ago now um the deals that we shared on wednesday are still out there they're still active but the clock is ticking you know as soon as we're over here if you guys are interested in a really good deal on debbie's speed clean employee training system or getting a really good deal on the ladybug or if you're interested in the phc training program we've got an entire bundle there and that's all i'm going to tell you but you can save money and get a lot of extra cool stuff too go to the facebook uh live that we did for smart business moves two days ago on world's day watch it get the deal do it if you you you want to take advantage of it because you wake up in the morning it's going to go it's going to be gone i don't know if you know this but dan bought 26 seats to the phc program right dan i did i was just going to say that i i worked the numbers and i and i was identifying every price break i could and and i got in it at 26 and and i feel like i got uh not only i did i get a deal i got a better deal so i'm pretty excited about that yeah i i'm glad you're you you will love it and i know how you operate your business so it's going to be a boom for you you do you know that you also got um 26 covid classes yes absolutely i couldn't pass up the uh the chance to to the the phd program in itself is valuable but obviously uh times are changing and news is changing every day and uh the updated uh covet presentation i think is going to be pretty strong and relevant and allows me to bring extra value to the team uh from an authoritative standpoint that's not just me reading headlines if you will so that's kind of why i jumped in on on that so i guess liz just spilled a little bit about what part of the deal is but there's more stuff in it so yesterday too i'm so sorry i am not good at this part of the game but gosh um one thing one thing you know dan i'm sure you're aware of this those seats are good for like an entire year so i mean you don't have to use them all right now you can kind of look ahead and say well how many people are going to be training over the next 12 months and buy them in bulk and save yourself a ton of money especially with this deal day special which will be expiring here uh by the end of the day hey dan do you mind sharing i i know that you shared this in the mma group today and so you might not want to share here but do you mind sharing what your plan is for those how you're going to use them yeah i don't mind sharing at all i i had a little bit of strategy in that the 26 um obviously gives me the benefit to pick and choose who i want i mean we can cover our whole team with 26 right but i really wanted to incorporate um time and position uh responsibility those that demonstrate themselves as being have already either proven themselves or those are up and coming players on the team as opposed to just giving everyone the test right we all know in this industry someone might be here today and they might not be here in three weeks so while i picked 26 i'm going to be a little bit strategic about who gets the opportunity um to go through the training and i think that will allow me to to get more more for the dollar when we see who who's in for the long run if that makes sense yeah i love that and i know um we had a couple other people in uh group today that we're talking about using it as part of their promotion package so as you promote to the next level you can take this test and then you get the certificate and i was like wow y'all are so smart a qualifier right to to get that promotion or to get that raise i think that's great yeah me too yeah ah i think y'all are so smart you always have such good ideas all right do we have anything else huh before we hit it i think it's time to hit it all right you guys so we have a couple of questions it's gonna be a short it's gonna be a short uh call today i got a feeling i got a feeling we're gonna get some questions going here there's a few yeah we might all ready okay dan you you know how how this works we each get one minute on the clock to answer or the question that's put uh before us here if you don't your entire minute you can stop and we can move on to you know the next uh next person or the next question if you're the last person to answer we take turns answering first because there's some advantage to uh answering last you get a little more time to think and again disadvantages too because if everybody else is kind of throwing out all their great ideas you pretty much left saying yeah what they said so it can go both ways so you see how he says that we all get a minute dan but let's watch how many times tom goes over a minute like i keep a little tally in my journal over here hey for anyone that knows me this is a stretch here for me to consolidate into 60 seconds so this is i'm taking this as a personal challenge i was actually thinking that when tom was saying hey if you don't use up all your time i was like that's not happening that's not happening you're too much like me that way except your your answers are are concise just longer but good information you continually add information mine just get the same small piece of information blown into a million bits oh i like i like stairs oh sarah that's an intimidating question yeah but they're fun so how can they come up there we have a chance to think do we want to uh get started here with heather's question i think we should yeah top i'll just go ahead and go first to get us started you guys ready let's do that that's a good question heather i don't know if i have any one particular automation to bring in more business i mean we've got basic uh campaigns that that that we run and they're reminders that are set we've got leads to follow up on and after a while lead becomes a soft lead and you know they go into different campaigns a lot of the automations that we use and in full disclosure we use made central are about keeping customers because it's more important to keep customers that it is to churn them and always be looking for new ones so we use automations to uh remind customers of when we're going to be arriving if there's any changes in their schedules those are automatically communicating through text or email or automated uh vote voice call we use uh automations to send out what we call scorecards quality checks and a lot of that basically uh keeps customer satisfaction and keeps helps you keep the customers that you have and i'll keep that two seconds maybe for some other question liz q all right i'm thank you for you you ready dan i'm ready yes all right so you know i'll start off the same way there's no one magical automation i think that's going to solve everything but the the accumulation of um making things simpler in the office saving time tasks that are repetitive the ability to connect one software piece to the other to achieve results that eliminate your ability to have to spend time to do them daily i think we all understand the premise but not everybody understands the value of really really digging into those automations i'm hesitant i'm a little hesitant to share here the number one automation i think that kind of uh is the most impactful in our business has to do with um seeking uh seeking reviews right when we go out and do a good job if the client is happy if they're satisfied with uh with our job um we we have a little trick uh to uh solicit their feedback and get their group review uh we're uh we're happy about that or whatever oh damn way when you're a guest when you're a guest you can have a few extra seconds we're okay my cadence was like getting faster and i'm like ah here we go yeah but but liz will remind you of it ad nauseam if you roll over so just just saying if i just gotta find the belly i'll find the balance you ready liz yeah all right so i do not have uh any kind of a great automation to bring in more business i wish i did uh i i don't um probably the the thing that we do to bring in more business is that we routinely contact our customers and we ask for referrals um so that is really really old school um but you guys will remember it was it last week i think maybe the week before when my daughter was on and she she touted that too she said one of the things that you got to do that's always worked is keep asking for referrals from the people that you already work with since we contact our customers every single time we're going to clean we contact them before to remind them when we're coming and we contacted them after to find out if they were happy with the service that we have two opportunities every time we clean to call them more people i saved your bacon or not one you got two words thanks i like it okey-dokey um can heather have two questions in a row or do i need to go somewhere else first in first out first come first serve this is a good question i kind of like this you ready damn hi all right so um i will tell you this is almost a cheat answer right my favorite most used software in the business that is not a crm hands down is zapier we've all heard of zapier if you haven't it is a collective software handshake is probably the way i could put that you have software a you have software b and zapier sits in the middle and talks between the two of them i think a lot of people in our industry are familiar ability to take zapier uh and i say it's a cheat answer because it almost ties to the automations right um connecting a to b uh to achieve a quicker c uh hands down zapier is uh is my favorite um my favorite software speed uh piece that's worth um worth every dollar that that we pay for it every every month and we use it heavily that's good dan yeah all right all right so my favorite thing that we use is asana uh it's a project management software and i like it because um i i'm not in my office a lot so i like to be able to see what everybody's working on and i like to be able to assign stuff and we do something that we call a scrum we follow a scrum methodology and so tracking our scrum activities is a little bit hard when i'm i'm not there but we can press them in asana and that's it for me it's asana i i just love using that program last week i'm thanking my seventeen it's like i'm elena or something right yeah okay honestly in terms of the most used software nothing glamorous about this but i'm kind of scratching my head it's probably a toss-up between ring central meetings and outlook i spend more time in email than what i want to admit but it's just kind of the life i live at the moment and i'm not going into the office very much at all and i'm finding that i really don't need to and i'm still able to communicate using uh using ring central meetings which is really just a white label version of zoom but we use ring central as our telephone system so it kind of comes along for free um you know we use office 365 suite you know it's got several pieces of software i use a lot i use onenote a lot i use planner um all the desktop stuff we are doing so well i feel like we should all get gold stars today we're doing so so well oh shoot there was a question there and i didn't even pay attention so this is uh really isn't uh on the spot question but that's the one yeah i guess you are go liz okay so sarah asha is speaking next wednesday and i will if you tell me i'm not downtown i got more interested go ahead and anything that you want to know richelle from asha let me know in advance and i will tee her up so that she's ready to answer all your questions i know a lot of people are going to want to hear about ocean's 11 and that's absolutely on the agenda okay that's not a that's not a real question because yes it is it was a real need i mean yeah there's nothing that you know same thing there's a question i have a question i'm sorry i'm not i'm not first up on the ten thousand that matter question if you had ten thousand dollars to invest liz in your business right now how would you spend it you have to tell me what you would do tom hello so just just tell everybody that is a really good question and if i you know what what what's the best way to invest 10 000 in my business um i have you know recently made some investments in electrostatic sprayers i believe that covet is going to be with us for the foreseeable future and that the demand there there's opportunities to use that those tools and those technologies to uh expand our business and to create a higher level truck with customers uh in terms of that's about it from uh from a capital equipment side i think the other part of it we're doing we're actually doing this we're spending a ton more on training training is really where it's at i mean customers want to be safe they want to be able to trust other people know what they're doing and it's all about health and the more training you do the stronger story you have and the stronger brand you can build dan europe all right uh solid answers tom you're talking about new equipment new services new training i think for me particularly if i had um if i had just a an extra 10 000 that i was going to throw at investing in my business right now in this time uh in this time frame i i think i would pour that into a new website now we're talking about a hypothetical ten thousand dollars right which is free money i'm gonna assume here um but i would uh if it is needed if it's needed uh i would invest in um repositioning the website for um present day relevance right we um in a in a pre-covered world uh our messaging was one thing and uh the argument can be made in a current situation current times maybe the messaging can be different and they can talk about your electrostatic sprayers it can talk about the safety and trust factor that you bring to the marketplace i would put ten thousand dollars in into a new website if it if it were me good answer i like that you uh ready list yeah so one of the hazards of going last is somebody else always takes your answer all right and that it serves me right for pushing off the answer so mine would be website um i put ten thousand dollars on the website and then also um online booking so that people can book faster but for like a copic clean so something that they could get really really quickly um and everything around safety health and i would focus it on the psychological um health and the psychological safety versus the physical because everybody else is going physical so i would hit on psychological great answer dan yeah well i think i think that's solid yeah the psychological side is the is the comfort level that people want um whereas uh you know arguably a couple years ago they wanted to make sure that it was clean and and didn't think much beyond that so um yeah relevant times yeah okay dan you're up and the next question is what is the most valuable position in your company other than yourself that's a bit presumptive i don't know if i would have gone that even that was an option and okay okay this is yours go this is me okay um hands hands down this is gonna sound uh this is gonna sound like such a um opportunistic answer yeah right so my wife uh my wife sonny joined the business um about three years three three months ago right and um and i'll i'll just be candid and i'll be honest i've been trucking along the way um trying to grow the business um and and you know this industry is dominated by by mostly females uh maybe dominate is not the right word but there's more female owners than uh than not perhaps um so i'm over here thinking like a man and i'm trying to grow a cleaning business uh like a man and then all of a sudden my wife comes in and she invokes um an entirely different uh train of thought and all of the sudden we've had a remarkable outcome so um our vip in office vip player right now hands down my wife you're a smart guy and really before before you go real quick here tom um i i have to say that i i talked to dan every every day or almost every single day and he's not just saying that to flatter his wife he really he really does believe that she really has brought a new dimension to to the business that game changer yeah it's been a game changer no i don't want people to think you're just like fluffing up your wife because it is the truth you know my situation liz you don't have to stretch my imagination to see how that absolutely your your situation is very similar to dan's tom in that you kind of have a quiet wife that does like is a powerhouse you ready to go liz i am um so the most valuable position in my company is a position that we call the culture coach and this position is responsible for um for a lot of things uh most of the time people think of it as the person that's in charge of like parties and stuff barbecues and parties pants and um you know anniversaries and birthdays and celebrations and she does all that um but really it's more about making sure that our mission and values are adhered to on a daily basis in a lot of different ways uh it's her job to question everything we do around mixing i wish i had more time i'd give you guys a quick example of an employee that was upset by something he was going against the office and turned out the employee was right and the office was wrong because um [Music] very good i've got a lot of people in my organization i've got a lot of positions that are valuable i mean liz will carry i've got uh some people in my management rank that i'm really very fond of um but honestly covet has got me looking at at you know our organization and i've always had a deep appreciation for our cleaning professionals because at the end of the day they're the ones that are generating the revenue to make everything work but in a covet 19 world they're even more important even more valuable they're out there on the front lines dealing with some tough situations and this ties into my previous answer you know we're investing heavily in training because quite honestly um if you give your cleaning professionals the opportunity to create all the value they're capable of creating that makes everybody else's job in your organization easier and i believe that we would offer better businesses if we put more focus on training our cleaning professionals really good answer thank you dan has a really smart wife who's that there you go i got one vote there they might have insight to who i am and they're like yeah his wife's the smart one i'm guessing i'm guessing hey um get those suggestions for me and maybe uh talk to me in group on monday that'd be awesome or send them over either way um you are up first this time liz i am what's my question okay how can you deal with airbnb hosts who ignore cdc guidelines and still has the same day check out check-in no proper ventilation no good sanitation as we are having just three hours between tenants an owner asks us to ignore all safety rules and complete project as soon as possible that's uh that's uh there's something to be learned here that's a good question yeah you uh you ready liz yeah i'm gonna i'm gonna hide the question because it's covering your face and people need to be able to see you go uh okay so uh my thinking here is that you have two options one is that you either do what he says and put all of your people in jeopardy or you don't do what he says and you lose the job in my world it would not even be a question i'm not going to put my people in jeopardy so i would explain what i can do versus um i'm trying to talk to him about anything that he wants to talk about i would explain him what it was going to take for me to be able to do the job because i would still want to save the job but i'm not willing to put anybody's life or help at risk very good very good i'm up next yeah i'm kind of well liz on this um some people just don't make good fits as customers and this kind of sounds like somebody who doesn't really respect you your business or the people that you know work in your business and that's the case then maybe you just need to have that discussion and say that you know you're not your business isn't a good fit for for what they need and one of a couple of things can happen you know they might back off and say okay let's go ahead and follow the rules or you know you guys make shake hands and part ways i don't know where airbnb is with all of this if they really care if they monitor this in any way if they would have any interest in knowing what you know but uh if you feel that the public is at risk you might want to at least share some of this information with airbnb as well dan you're right yeah i'm ready so um in the context of the question it's it's written as host right plural so i'm not sure if we're talking about one particular client which would be easier to handle and and maybe um as the other answers have uh have been put forth um you either work with the individual or decide you don't want to work with the individuals so but if you're collectively dealing with multiple people there may be an opportunity for you to add value to the marketplace by explaining why you must abide by the cdc rules and what it's doing for them and what it's doing for their guests and ultimately what it's doing for their reviews and and their reputation uh without doubt i agree with liz hands down if we're talking about an integrity issue if we're talking about pure neglect i would not want to put my team at risk in any respect at all but i would look first for the opportunity to um to show and demonstrate additional value by saying this is how we operate this is why and this is the value that it brings you and then let them decide if you want to maintain that relationship very good that was a good question that was a good question i i i see we don't have any questions over here but i got two questions on the side on my phone here um that i thought i could throw out there uh i'm hesitant to because if i don't throw out these two questions that people gave me where we're off the call early but i think it's i think it's only fair you want to type time i'm on it all right what have you done to increase your chance of getting jobs during covid19 oh gosh it's a solid question all right and i'm warning you guys no more questions coming through i only have one more question it's a small one so we may be done early if you guys are done hearing then that's great but otherwise get your questions out there okay the uh liz you went first last time that means i'm going first this time yep okay well one of the big things we've done is implement a communication program to stay in touch with all of our recurring clients uh we wound up uh shutting down operations for four weeks and wanted to make sure that they knew that we weren't going away for good and you know they understood why and appreciated the fact that we were um trying to bend the curb if you will back when uh less was known and the ability to treat the disease was uh was less than it is now um now that we're back open uh we still have clients that are you know concerned about contracting the disease and they're not ready to start service yet so we're staying in touch with them um we acquired a uh the accounts from a large uh competitor in in one of our markets and picked up a whole lot of work that way but uh a big part of it is just communicating with with our incumbents you ready damn yeah i'm ready uh gosh i wish i had um i wish i had a magic answer that would um would be good for everyone i think uh to some degree that this might be market-centric right what might work well in my market uh may be different in another state that is defined more as a spot or perhaps the people that live there a little more vigilant and and hyper aware whereas other states maybe not so much in our case uh we took a couple leaps of faith in engaging the community and engaging select segments of the community to reach out and kind of build trust build relationship and um and and lead with uh the ability to to deliver with the the safety precautions necessary to to let that group and those people know that we are um abiding by cdc guidelines were working in their uh best interest and as a result of that we've seen uh we've seen an increase in business um during the time where maybe not everybody has and i think a lot of that has to do with um developing that trust communicating uh what it is that that you're doing during during this time you took full advantage of the guest over time yeah he used your extra time and he used my extra time i i rolled the dice i thought well here we can we can i can try to push to push the line like it's virtual what can they really do to me what you wait dan you will pay in group next week uh okay my i'm up yeah you are you ready yep uh so i started when i got my ppp money i started a group um that was called house cleaning for heroes and i started giving away clean uh free cleaning to the hero people in our neighborhood you guys know you remember that heather came on here and she um that's national press for this idea um it got me more business because obviously i was doing the free cleaning but it also opened up my um my network to this medical community and so those people had my name now in a bigger better way and so we've gotten more jobs from those people we've signed up some recurring service because of that it didn't happen right away but little by little cool i wonder whose brilliant idea that was lit liz that may or may not have been the trust factor that i was uh talking about with the select group so uh you queued that up great okay good you have a suggestion here social media um okey-dokey um liz do you have one last question in your uh queue is this is that a question social media and community groups i think it was just a suggestion of something else to do to get more uh business during kobe that that makes that makes perfect sense uh yeah where's my where the writer i don't remember oh okay it is what is your retirement plan i'm curious who asked that question that's a very uh that's a very forward-thinking question i'm guessing it was somebody that was older right that is so uh dan i think you're up first this time all right so um like many entrepreneurs right i've got the um the desire to do this today but between now and next sunday i might have four more ideas and trying to keep uh on track and make sure that i'm focused on what what is happening today is my current agenda but when we talk about retirement plans um in my my current age in my current state i kind of don't see i'm not looking at a retirement plan i'm looking at what what can we do to grow the business uh to the next level i'm looking at things like what will the next business be uh i'm looking at what would what what it might look like to um to have multiple businesses at the same time so i can't answer that uh to the full extent because my brain isn't exactly focused on retirement uh i'm more focused on how uh can i be successful here um and uh and deciding what the the next venture might look like very good liz you ready uh yes all right so i do not have a great retirement plan because truthfully i just can't even picture retiring it's just so like outside of the realm of my life and i am retirement age but i just still don't even feel close to retiring um so my plan is to probably i would sell i would sell the business and um you know take the proceeds and live out the rest of my life if it came to that and i'm assuming that that would only happen if something happened to me if i was injured in some way or i you know i got very sick other than that i don't see myself really retiring um i just don't i see myself as always being part of my business even if it's just in an ancillary fashion you know that's a quarter meetings or something working working is fun working is fine i like working i love it yeah i'm kind of in the same boat um i have no real retirement plans i enjoy doing what i'm doing and don't know what i would do if i wasn't doing this you know i work as as hard as i choose to and um i have a friend who who was asked that his his response was my reply my retirement plan is work till i die well you know my opinions might change on that at some point in time but for the foreseeable future i'm just doing what i'm doing now you know i'm trying to build value along the way and make everything that i'm working on worth more you know today than it was yesterday with the idea of being work more more tomorrow but um no immediate plans you know i i feel like everything we've learned up until now is what has us operating today but but don't lose sight on what you're learning today can be um valuable uh for whatever you might be doing next and and uh i think that's um that's something i think about often right i couldn't have gotten here uh if i didn't learn that what am i learning now that's going to get me there take you to the next place yeah how much for sure one thing yeah i i agree it's i guess that's what it is for me is um when i think about retiring i think of doing no work and i don't know what gardening i i don't like to garden i just i can't think of what i would be doing if i wasn't you know um like i love the mma groups what if i wasn't doing that i mean i'm looking forward to the foundations in march we're gonna work like dogs how many hours do we would you say we put in a week while we're there we put in a good 80 hours it's a solid seven days um some of them are 12 plus hours 14 hours long easy easy 70. yeah that sounds like a wonderful vacation so i i'm looking forward to that right it's far away it's in march and i'm still like i'm really i'm already thinking about my presentations and what which ones are being updated and upgraded and you know i can't help it i love it you know dan i was talking about the book from book club right uh last month that i'm like oh i'm modifying a whole big section of foundations around this idea right so remember i just can't even imagine that i will not want to be doing that and i'll want to do what i i don't know i like to read so maybe i'll just sit around all day and read i can't i can't picture it so and plus you've worked so hard for many years to figure stuff out and kind of once things start making more sense why do you want to stop now it's just starting to get fun you know yeah like like already said too if you're having fun it's not work when it's not fun i'll retire yeah i'm with you there ah julie i know she can't wait for foundations either no yeah um classy offer yeah that's the class that you have before the top of the hour and i don't see any more questions neither we're out of here early so just remember that um greg's going to be here on monday greg if you were with us uh the other week when he was talking about how he does his seo where he's got two separate cleaning companies ranking on the first page in the market as big as dallas i mean that and of itself is um one accomplishment but he's he's a uh he's like a renaissance man he's got a lot of uh tricks in his uh his his tool bag so he's gonna tell us how to how to get some help from from different parts of the world where we can get a lot of talent at a uh lower price point i'm going to go to cleaning business today if you haven't uh subscribed please do it helps us it'll help you you'll get great information like newsletters with the most recent uh articles and special deals that we're doing and promotions and like uh announcements for deal day and if you go to i think we just updated this smart business moves gee resources lucia who is your company owner you're right her plan is working right she's a realtor she's hands off you're on vacation she's on vacation that does sound like a win vacations are good just not not doing anything who's your honor i'd love to hear that uh company owner all right sorry tom go ahead this is looking good brandon's been really cleaning this up huh busy little beaver isn't he yeah you guys uh stay safe it's a weekend get some rest uh we'll be back at it monday have a good weekend bye-bye thanks so much for coming dan appreciate it yes i'm sorry thank you for having me i i enjoyed it and i appreciate the opportunity to participate thank you this is the first time but i promise you it won't really i look forward thank you guys