Video summary
This webinar, hosted by Selena Canel and Hannah Torres, offers a comparative case study of research administration job families at Tufts University and UT Rio Grande Valley (UTRGV), highlighting strategies to address high turnover rates that often average two years per employee. The session identifies key drivers for staff attrition, including the desire for meaningful work, better work-life balance, and flexible remote or hybrid options that allow employees to change employers without relocating. To combat these challenges, both institutions emphasize the critical need for strong collaboration between research administration and human resources departments, particularly in decentralized structures where HR acts as a gatekeeper for compensation, promotion, and hiring decisions.
Tufts University established a formal job family structure in 2015, expanding it in 2019 using the Cornell Leadership Architect framework to define 38 core competencies across hourly and exempt levels. This approach provides standardized job descriptions, pay ranges, and training pathways that facilitate faster hiring, improved career mobility, and consistent terminology, though it presents challenges in managing compensation equity across different school budgets. In contrast, UTRGV, a newer institution with rapidly growing research expenditures, adopts a more flexible and evolving approach to roles that adapts quickly to market needs and growth goals. While this agility helps the university navigate its unique position along the Texas-Mexico border, it also faces challenges such as a limited local talent pool and occasional gaps in formal career progression due to leadership turnover.
The discussion further explores distinct strategies for sourcing and maintaining job descriptions, distinguishing between evolving roles in real-time to reflect changing landscapes versus prioritizing high-level, stable duties like regulatory compliance and proposal support. The latter approach aims to reduce the effort required for frequent updates while ensuring relevance despite shifts in specific systems. Both institutions leverage their student workforces to build talent pipelines, with Tufts launching an NSF-funded apprenticeship program starting in fall 2025 and UTRGV identifying future professionals among its large base of student employees. Ultimately, the panelists conclude that there is no single correct way to structure job families; instead, success depends on aligning structures with institutional size, culture, and strategic goals while prioritizing retention, professional development, and clear communication about career paths.
Read the full video transcript
I think we should go ahead and get
started first off I'd like to welcome
everybody to our webinar about research
Administration job families I'm Selena
canel I'm the associate director for New
Mexico epcore which is based out of the
University of New Mexico here in
Albuquerque just a few housekeeping
items before we get
started our webinar is scheduled to last
an
hour we do have the Q&A box enabled and
we'd like to ask people to ask questions
in Q&A our speakers are going to be
monitoring that and answering questions
as it make sense during the presentation
and also uh addressing those at the
end we will make the recording and
slides available to anybody who's
registered for the webinar and in
addition we'll be post in them to the
upcore website and the YouTube
channel with that I'd like to turn it
over to our project leader Hannah Torres
to introduce herself and talk more about
what what was the origin of this
webinar thank you Selena and welcome
everyone we're excited to have you here
today to learn more about research job
families this webinar is one of a
three-part series following from our NSF
granted conference that was held in
February of
2024 we were fortunate to have Thomas
Spencer as one of our speakers for that
conference and so we're very excited to
have him back today with his colleagues
to share more with us the webinar that
we hosted last week shared some of our
outcomes from the conference and we
welcome you to view that recording on
the epcore website and next week we're
going to have our final of this
three-part webinar series which will be
a collaborative
session to get people to talk about some
ideas that they have for supporting and
enhancing research and Innovation across
the Southwest so we have five folks from
across the Southwest who will be
pitching ideas that can be future
projects or informal collaborations and
we're just going to gather and talk
about where those ideas might go
together so again thank you very much
for joining us we look forward to a
wonderful discussion today and I will
hand it back to Selena now to welcome
our
speakers thank you so much Hannah and
Hannah if I could ask you to post in the
chat the link to register for next week
that would be awesome I will do that
yeah well I'm so pleased to welcome our
three speakers today we have Tom Thomas
B Spencer who's the associate vice
president for research operations at UT
Rio Grand Valley
welcome Christina K Chavez assistant
vice president for human resources also
at UT Rio Grand Valley we're glad to
have you
here and Zoya D Davis Hamilton the
associate VI Vice Provost research
administration at tus
University with that I'm going to stop
sharing and turn the screen over over to
the team to present thank
you no we practice this in Pre but I
don't see the ability to share anymore
one
second hang
on there it is got it
okay looks great okay hey excellent
everyone so thank you so much everyone
for joining us today um the and for
forgive me I lost my voice earlier this
week so if I squeak or sound weird I'm
I'm getting over a cold but um I think
this is a topic that's near and dear to
a lot of our hearts um you know Finding
good employees uh the how and the why
hiring for research Administration uh
can be very difficult right now and so
um we the three of us sat down together
and decided that we would do a case
study of the the differences and
challenges and two approaches um between
the two universities and so we wanted to
share some of the things that we've
learned with you today um and we'll go
from there and and as uh Selena noted I
am Thomas Spencer I am the associate
vice president of research operations at
at utrgv and I'll turn it over to my
co-presenters thanks Thomas and I'm Zoya
Davis Hamilton and um uh I'm not sure
what information would be useful for you
all to know about me but I um work at T
University since uh 2008 and I have been
in my role since
2017 good afternoon my name is Christina
Chavez I'm the assistant vice president
for human resources I've been supporting
Thomas um on his research related hires
and everything to make sure that he
keeps the
the uh wheel spinning and his team
staffed so that's what we've been
helping
with you
everyone so we we as we sat down to talk
about this we said well job retention
and why is it particularly important for
research Administration um and so when
you talk about research Administration
and I think we're probably preaching to
the choir on this call here the research
Administration professionals are are
necessary to maintain and support the re
the increase of research capacity at at
our organizations there is no research
without research Administration and
research Administration is an incredibly
challenging job uh there's constant
pressure of deadlines there's constant
pressure of of rules and regulations and
making sure that we're prepared for
audits additionally there's an Ever
evolving knowledge base to the changing
policies so it is a difficult and
challenging job itself and retention is
important for retaining institutional
knowledge and uh I'll tell a story uh my
previous institution where I was at
during Co um and we'll talk a little bit
about Co and some of that then a second
but during that time in about a period
of a year a lot of us left that
institution to go to other other
opportunities and some of us did some
back of the napkin uh math and we
realized that over 200 years of
institutional knowledge had left within
the course of a year at my previous
institution and that is that's
significant I mean there's a lot of uh
uh the how and the why uh instantly gone
with that group of Staff that's leaving
and so when you're dealing with that
kind of of of when you're dealing with
hiring people in that kind of
environment it can be very difficult and
and additionally for the people who
remain uh understaffed offices lead to
employee burnout it's a it's a big
concern especially in research
Administration Christin any comments on
this one that you covered it very well
um Thomas nothing from me okay so um
whenever we see one of the job postings
come in for anything research related um
we already know that that we're up for a
challenge because commonly our time to
fill uh on average is between 45 to 50
days based on depends on the time of the
year during around this time it's going
to go up a little bit because of the
holidays um but whenever we see anything
coming in that's related to research
Administration we already prepared to be
looking at a three to six month search
until we can get somebody through the
door and
placed so when you when you get drill
down to research
Administration um there are some
internal and external factors that are
driving a higher than average uh
employee turnover rate um and again we
sat down and talked about some of the
things that were driving us at in our
institutions and I imagine some people
in the audience are feeling the same
pressures um the media can't quite
decide on whether or not it's called the
Great resignation or the great reshuffle
but I think that that's a a fair uh
explanation either way a lot of people
in and around the pandemic decided to
move
organizations um some of that driven by
the work modality options that were no
that were not previously on the table
we also determined that that employees
are often motivated by a positive work
environment um wanting to feel like
their work has a meaningful impact
especially in research Administration
aligns with personal values while
allowing to maintain a healthy lifestyle
outside of work is very very
desirable um as the as the job market
changes work life balance is more
important and and often much more
visible than it has been in Prior years
and um we also discussed the what are
the work that we do must also include a
meaningful why for our employees and I
think that's something that can often be
lost especially when we're so deadline
driven we forget the fact that we're
serving research and research
Administration there is a meaningful why
behind the work we
do additionally remote and hybrid
options are are now on the table and
they give opportunities for people to
move without needing to move and and
that's kind of a an interesting way of
phrasing it but it's much easier to move
institutions without necessarily having
to move your house and uproot your life
and your family and your children um
additionally entry level employees often
do not have long ten yearses anymore
very rarely do does a person stay with
an institution for 10 years 15 years 20
years like they have in the past um in
our in our exploration and we found that
on average it seems to be about two
years and they're frequently looking for
the next thing the mind that we've seen
for employees these days are employees
are wanting to move up or move out and
that's kind of where we found of in in
the we in the realm of research
Administration some of the concerns or
challenges and opportunities for job
retention at the
moment I'm gonna leave it for Christina
zo if there's anything I
missed I think okay that's what we're
facing two years
okay first poll
question so I I think Hannah you're
going to be driving the poll right so at
this point do you or does your staff
have a clear understanding of um the
career paths available in research
Administration so options are either yes
um it is clear what skills and
experiences are needed to Pro
progress um second one occasionally
there is a feeling of being stuck or uh
no there is not a clear path to uh
progress so if you can go ahead and
um make your choice and then once we see
um and overall um any employee should be
understanding how they can progress to
the the next level in in their career if
that is not something clear to you I
would go ahead um check your HR website
check if there's a pay plan check if
their job descriptions available um or
or you know seek a discussion with your
supervisor because this is not something
that should only be discussed on an
annual basis when you're getting your
evaluation this is some something your
your career planning for yourself should
really be happening on a regular basis
it's not just something that you know
we'll have a half an hour discussion
once a year and then everybody goes back
to to their computer and and keeps on
keeps on writing grants keeps on
supporting faculty but um this is
something that you really should be um
working on on a on a continuous basis
see where you want to go and and then
determine how to get there so um at this
point I think has everybody
voted drum roll okay so now there's not
a clear path to progress so so that
would be the audience where I would
recommend go talk to um your supervisor
talk to your HR office if you don't have
that clear uh communication with your
supervisor
um but I would always recommend talk to
your supervisor because that way you can
talk to the person that has been there
that that can set the expectations for
you and um just look at where do I want
to be in two years where do I want to be
in 5 years and um see how you want to
get there and then start um getting your
plan ready
there thank
you okay um job family overall what
we're seeing is that institutions of
higher education have different job
families so that's basically how jobs
are organized um if you look at the job
family it's actually a broad group so
we've got for example our accountants
we've got our trades we've got our human
resources titles and uh these are jobs
that are closely related in skill set
nature of work and uh in the job
functions then within the job family you
actually have um a job structure so the
structure would be your accountant one
two 3 or your research coordinator
senior research
coordinators um
so and depending on where you are um it
can be very narrowly defined for example
we've got an accountant 1 two 3 4 and
very specific skill sets very specific
um requirements from how to move from a
one to a two uh you may be in a union
environment where you have very clear uh
step plan once you reach a certain year
of experience you move up to the next
level level um or it can be very
informal that it's very broad you've got
one job title of accountant and um or a
grant research coordinator and um those
are the that's the job that everybody
kind of Falls in and then for each
posting this may be a little bit more
customized or during the interview
process the expectations may be set but
overall it can be very Broad and um if
you're in that situation where it's very
broad it really helps to talk to your
supervisor to say what are the specific
expectations set in me and um Zoya is
going to talk specifically about the
expectations for research
Administration thanks Christina and of
course research Administration is what
is near and dear to my heart so I don't
have such a big view as Christina does
overall for uh HR related matters but
for research
Administration uh because uh of this
expectation that people uh would be
growing in their profession that is more
acute because there is such a demand for
research Administration I think career
progression is incredibly important uh
to us and then uh of course it's not
enough to just have based knowledge uh
it's necessary to develop your knowledge
constantly and align your skills with
the new demands and requirements and so
uh the uh job family becomes more
important uh than ever for us because we
don't want to just come up with the job
titles uh anytime that we feel that
somebody is ready to get additional
recognition um so if we can advance to
the next slide please I think and don't
we have another
poll yes so at this point um if you
think about your own institution do you
have a formalized approach um do you
have a formal job family and clearly
defined career
Lads um so we've got the yes no and
unsure and and
frankly neither approach is right or
wrong it just really depends on the size
of institution that you're in if if
you're in a smaller size institution um
you are going to be more of a jack of
all trades you are going to be taking on
more variety of Duties um in a larger
institution you're likely more
specialized um and it may have an impact
about how easy how easy it is to to move
into a different role because if you've
been doing exactly the same thing and
that's what you're comfortable with and
trained with then um it could be that
you're just very very specialized and
then taking on additional duties uh
maybe something that um is going a
little bit outside of your comfort
zone um so if we can I guess close the
vot okay so the majority seem to have um
well actually we're at exactly 50/50 so
yes we have either we have a formal
approach and then then 33% are not sure
um I'm sorry 33% saying it is not a
clearly defined uh job family or career
ladder and then 177% are not sure so um
as I said there's no right or wrong
approach to have this clearly defined it
really depends specifically on your
institution if you don't have something
and you are in a leadership position and
want to have this more formalized I
would recommend uh go knock on the door
of your H office and say hey um how can
we at Le how can we either set it up or
communicate what we have already set
because your HR office may think that
you have the career families and and the
job lad so and um there may just be a
disconnect about um this not being
clearly
communicated thank
you uh all right uh I will uh walk you
through t journey to set up research
Administration job families but first I
wanted to tell you a little bit about t
University for those of you who may not
know uh T is a private midsized
university and we were founded in uh
1852 uh and uh uh we uh reported about
close to 250 million in research
expenditures for fiscal year 23 we
expecting a a larger number for fiscal
24 so our preliminary number is uh uh
over 278 million um and uh we are a
member of Association of American
universities and we are classified as an
institution with very high research
activity uh just geographically uh we
have four campuses in the Greater Boston
area in Massachusetts and we have a
variety of different schools uh which
are um Medical Dental Veterinary
nutrition uh Arts and Sciences
engineering school of Fine Arts law and
diplomacy uh College of Civic life so as
you can see it it spends uh a large
variety of different disciplines uh so
this is one of the characteristics that
TS we are very uh diverse in that
sense and uh for research Administration
specifically we have uh almost a 100
people in research Administration jobs
and that includes people in the
Departments and schools and uh at the uh
Central level and we have sort of three
uh groups of research administrators so
we have pre-award um uh that reports to
the vice provest for research uh we have
post award that reports to finance and
we have uh Matrix reporting for the
school-based research
administrators uh if we can go forward
please uh so uh our research
Administration job family is not new we
first created it in 2015 when we uh
established clearly defined role for
research administrator but then in 2019
we uh took it to the next level so to
speak and I'll tell you uh about it in a
minute but uh just to describe what uh
the job family is we have uh one hourly
title which is research Administration
coordinator and the rest of the
positions are
exempt and they go through levels one
two and three and three uh is called
senior research administrator because we
think it is a more more um adequate
title and then we have two supervisory
positions of research Administration
associate director and research
Administration director and so uh none
of the other positions have manager
duties uh next slide
please and so how did we get here so we
used uh a framework um developed by corn
well it's called corn faery leadership
architect and its trademarked uh
framework and uh as essentially uh the
framework itself has 38 core
competencies uh to select from and uh
they are grouped into several factors
and so just to give you an idea so a
competency might be for example ability
to collaborate or customer focus or
managing complexity those are
competencies and then the factors under
which this would be grouped is uh self
people results and so on and so um when
when we
uh uh delineated the job family the
first step to do we gathered in focus
groups led by HR and we uh worked with
uh the cards that come with this this
framework to designate a weighted score
for each competency it was a it's was a
whole day uh Adventure so to speak and
um it was informed by the values and
vision of the organization for this
particular profession so it wasn't uh
what what we have chose for tus may not
be what other institutions might choose
for research Administration necessarily
so we chose we narrowed it down we chose
um a limited number of competencies
because as we know not everybody is
excellent in everything or should be
expected to be excellent in all areas
and then uh from those competencies HR
uh has developed for us uh job profiles
uh job descriptions uh strategies for
recruitment and talent sourcing and uh
uh some scenarios for uh interview
questions and then uh following that um
HR has uh developed pay ranges for the
positions within the research
Administration job family and I know
that here on the slide it says updated
pay ranges but it's a continuous process
it's not possible to update those ones
and forever have your pay ranges as we
know those things change and evolve so
it's a continuous process process of
working with HR whenever appropriate at
some periodic intervals to look at those
pay ranges and update them um next slide
please so I'm going to first uh tell you
about the benefits and then of course
after benefits uh I'll have to cover
challenges but first uh the benefits the
obvious benefits is that now that we
have standard job descriptions we can
very quickly post new positions because
job descriptions don't need to be
reviewed uh again each time um there is
already a text uh that goes on the
website for each uh level of the job uh
we have uh some AIDS uh such as an
interview worksheet questions uh those
are not required uh for managers to use
but they are helpful we already have
those competencies highlighted uh we
have uh some improvement in career
Mobility uh and retention because staff
throughout the university can move uh to
positions whether at the next level of
seniority or laterally and it's known
and clear which positions are next level
of seniority and which ones at the same
level and uh that can happen outside of
their units and the titles are the same
uh and then uh it helps us manage and I
feel like this particular area we
haven't fully uh utilized yet because of
the limitations of our systems but we
are working towards and and in some
systems we already do that the positions
with the same title have have uh the
same permissions and this is based on
the job code so when the person is hired
uh and the the position has a job code
it's already known which systems then uh
they can have permissions so the only
thing that we can then establish is
based on these permissions which uh
Department IDs or which account codes uh
will be falling uh into these
permissions but we don't have to decide
do they have you permission do they have
submit permission do they have approved
permission those are already
automatically established
and we hope to improve uh when we get a
new University enterprise system even
further uh in this direction uh we uh
have more effective identification of
training needs and we have a university
ran training program for research
Administration uh that is ran out of my
office and we easily know how many staff
are at each level and develop our
training and credentialing system
accordingly and generally we find that
it's helpful to have of responsibilities
for different levels within the job
family it gives us the same terminology
vocabulary to talk about this was the
staff uh consistency of expectations
across units and centrally as well so
those are the benefits and now we can uh
move to the challenges I think so uh
challenges of course uh there is no uh
uh thing in the world that doesn't have
challenges I feel like uh so uh one of
the big challenges is and I'm going to
to jump around the slide a little bit is
cost because uh uh the establishment of
the pay ranges doesn't mean that uh
there is a fixed number pay range is
just that you have a minimum you have a
midpoint and you have a maximum and so
each area can determine and for each
staff member and for their area in
general where in the pay range the
person's going to
fall and so it becomes challenging then
to uh to have equity and parity of
compensation for similar uh similar
duties because those things are also
predicated on the budgets of the schools
and in the at toughs we use a budget
model that um allows each school to
manage their own budget and so depending
on their budget we can have um
differential in in the um salaries of
people in the same job title um so um so
that's one uh consideration and then the
other challenge is that sometimes uh we
receive a push back uh most often for
two different things one is to give a
senior research administrator management
duties uh which is not part of our job
family and uh uh when we you know learn
um what true reasons are most of the
time we find that this person is either
ready for a promotion or there's and
they the school just doesn't have uh uh
funds to promote that them or they they
have a manager with too many direct
reports and they're trying to remediate
that so but the but um we we try to hold
our um position on this and then
occasionally uh we have a push back to
create uh positions uh more positions uh
with the word director in them for
example assistant director or senior
associate director or or things like our
senior director things like that um but
when we were creating our job family we
really really tried hard
to uh determine do we need more levels
and we just could not see a difference
between these levels uh that we could
document uh by competencies so we we
don't have those levels uh and I think
we have a Paul right after this
right Christina turning this over to you
yes we
do so the question would be would you
prefer a system with more levels of
seniority or fewer or um with fewer
clearly defined ones so just two options
here more levels of incremental growth
or fewer levels with a clear distinction
between the
roles so um again this is one of those
questions where there's no right or
wrong answer it is just what is
appropriate for your current
situation and
um so this is something
um where your situation may also change
um as you approach to research changes
if if your institution says you know
what we we're going to really grow our
research Enterprise um they may end up
saying we we need more levels or uh we
need to be more flexible so let's have
fewer levels this is really just uh
dependent on the on the approach that
the institution sees works best for them
and I'm noticing a question in the chat
um about uh research development roles
and I just want to say that when we did
this exercise we did create a job family
for research development as well as well
at that time so we we do have that job
family but it's it's a smaller uh unit
so it's not as populous as research
Administration by all means but we do
have an advantage of of that job family
too and I from our side as well I'll
note that we do have distinct job titles
under we call it research enhancement to
not research development we also have a
unique role under research enhancement
as
well okay and the poll has finished and
um basically the majority of
participants would like more levels for
incremental growth great thank you for
the feedback
yeah forgive me I'm coughing again um
but I wanted to give a little bit of
background on the on utrgv and a little
bit of um Zoya gave a little bit of
history on tough I'll give a little bit
of history on utrgv um we are a newer
institution with rapidly growing
research expenditures we were created by
the Texas legislator in 2013 and we were
actually founded in 2015 our first class
was the fall of 2016 uh we were created
from two Legacy institutions UT paname
and UT Brownsville plus a brand new
school of medicine um we are a massively
uh geographically located institution
across 200 miles of the United States
Mexico border um I believe we're up to
six campuses at the moment um and so we
have a a huge uh swath to cover in terms
geographically um are we have goals of
becoming an emerging research University
which I believe is a Texas uh only
status um and finally with Carnegie R1
as a middle ground impact and finally
with the ability and and clearly
measurable Community impact uh you can
see our total research expenditures um
this will be reported to the herd um we
are looking at close to $90 million uh
in research for the NSF herd and we have
had some pretty significant growth over
the last
year um some of the operational metrics
that we capture to help measure that
growth are the number of proposals
submitted the number of awards and the
number of expenditures and you can see
in our in our uh in our chart here that
we have been growing pretty steadily
over the last several years years um
with a with a pretty significant jump
last year um from $98 million to over
$200 million in total funded amount and
um as I was putting this chart together
someone mentioned that I was left-handed
and they were right and you can see
because I've been reading it uh from
right to left in the most current years
all to the right to the left there
Christina any other commentary about the
growth of utrgv I know you've been here
uh since the beginning yes I came from
one of the Legacy institutions and um
research used to be something that was
part of academic Affairs and then
whenever utrb was created um it turned
into its own um division with a focus of
increased research and um the
expectation of growth and um
that is proven by the the chart that
that Thomas is sharing right now they've
done incred work since
um since he
came well not not not just me but an
amazing everybody came yes so um so
Christina let's talk about some HR
opportunities at
utrgv so um actually let's go back to
the the um to one of the legac
institutions because we used to have a
um a a committee that would meet and
really talk about okay how do we make
sure that that uh research is basically
in everybody's job
description and um it was it was small
at that time but um whenever the
division of research was created um I've
always worked kind of hand inand with
the respective leader to make sure that
we do support them with the hires we do
um support them with the with the job
descriptions because at that point we
were basically tasked with creating all
of these new job descriptions and um
because before as I said it was a
smaller undertaking it was uh less job
descriptions less
Focus um and um we got very direct
marching orders in in 2015 to grow the
research Enterprise and part of that was
to go ahead and create those those job
descriptions
um and come up with the right mixup
specialized and generic to make sure
that the right support is there for for
our pis and for uh the research
Enterprise So based on how we need it um
we're being flexible and as we see that
that something's may be working or may
not work we
are um tweaking it because uh like Zoya
was saying salary ranges are not a once
andone job descriptions are living
breathing documents and um we need to be
prepared to um react to how um your
Market is changing and um that's what
we're that's where we're there to
support um the division of research with
to make sure that we give them the tools
to be able to hire the right individuals
into their positions and then to be able
to to keep them and make sure that we
exceed that that two-year time frame and
really build and keep that institutional
knowledge and I will note that Christina
probably hears from me more than most of
her other uh customers because we are
constantly tweaking um research and
research Administration job descriptions
and job roles to try to better meet the
market um as as it says here on the
slide we have 49 job descriptions within
the division of research that does
include it sounds like a lot but that
does include pre-award post award
development compliance animals um and
and another quite a wide breadth of of
jobs and each one of them generally has
anywhere between four and five positions
before you get to what we call a& P the
director level and so we picked this
sample job family here which is which is
our pre-award group to demonstrate that
we do have uh gradiation as as disced as
discussed by toughs um but for an
outside person or someone who's not
necessarily in the role they may not
necessarily quickly understand the
difference between a coordinator and an
associate which is why we have to make
sure that the job descriptions can can
provide that level of uh
understanding um I I'll give a little
bit of a case study um an example of of
how we're able to navigate um with
individual humans um this is a
anonymized discussion of someone who
actually worked in the division of
research we had a student that was hired
as a student worker in the division of
research uh she was hired directly out
of her Bachelor of business into a
junior coordinator role at
utrgv after three years she was promoted
into a senior coordinator she sought and
completed her MBA and her certified
research administrator uh
certification however there was no line
of direct promotion as both the manager
and the director in that line of in that
line of work was already occupied so the
supervisor and Human Resources worked to
identify opportunities in the vision of
research uh the candidate was given the
opportunities to demonstrate those
needed skills and seek those needed uh
criteria and then the candidate was
applied for and was hired as the manager
in an office of compliance so um we we
had to work with and find uh solutions
to keep a a very excellent person all
the way from a student all the way into
leadership um and it it required a lot
of it required a lot of handholding and
a lot of of of actually working with
human resources at every level but
because Human Resources was so flexible
and willing to do that with us we had a
a pretty excellent success
story so I I did want to make sure that
we didn't just say that you know as
Christina noted there is no right or
wrong way to do this and so there have
been some challenges at utrgv as well um
balancing the flexibility and structure
flexible roles and non-standard naming
um as I think the the are
showed us can limmit career advancement
and confuse career pathing for staff if
there is not a clear designated step
ladder of where you want to be and where
you can be then it can be confusing for
for for employees who sometimes might
see human resources or even job roles as
kind of a black box they know they're
there but they may not know how to get
to them and they may be uh not willing
to have conversations with their
supervisors um for collaborating I think
I talked about this ensuring that our
roles fit the research need while
maintaining internal quality um we do
not want to hire people or give them the
role of senior simply because they've
been in a role for specific number of
years uh they need to demonstrate that
they're actually able to do the next job
up for the job that they're applying for
um Christina noted um that there have
been a number of leadership changes in
the early days of the division of
research and that did not necessarily
allow for the attention to review the
job rules sometimes job roles are
addressed as on an as needed basis and
so uh if there's not been a duration of
leadership no one might have never had a
chance to sit down and say okay of these
49 jobs should there really only be 36
or should there be 57 and there has not
been that opportunity to do that and
actually that's something cistina and I
are working on right now um starts and
St starts and restarts during the growth
of the University as a brand new
University there have been growing pains
and and growing opportunities um but
that that has proven to be challenging
at times and then we have a large
population in the Rio Grande Valley but
few are trained to support research
Administration which means we can't hire
subject matters experts locally um along
the along that border uh that I show it
on the map we have a population of about
1.4 million people but unlike some of
the other major metropolitan areas in
Texas and other states there really
aren't a number of of universities or
colleges that are all doing similar work
and so we don't have an opportunity to
hire someone from the college across the
street or across the city and so we
we're we are having to by the nature of
where we are geographically located
train hire Junior people and train them
into senior roles if we want those
people to be uh local to the university
Christine any other commentary on that
one yes and in addition to I mean once
we do have our employees train trained
um we do sometimes run into this
situation that um other institutions do
hire them away and um then we we go
right back to the remote work part
because they don't even have to move
they can work remote um with um another
institution somewhere in Texas outside
of Texas and um they they have a lot of
flexibility um so we've because we have
lost people to to out of state employers
and um it is loss of institutional
knowledge and um that's something we we
try to avoid as much as
possible um but sometimes we do see them
leave that is a good point in fact one
at one point in the last year I was
getting a coffe at Starbucks and I saw
someone who used to work for utrgv and
she now has a job on the west coast and
she didn't
move so that's that's a real challenge
we have someone we hired someone within
the last year and a half from Texas I
don't know exactly from where I can't
remember where the person came from but
we we do have the person working
remotely from Texas well we're happy we
could
help and that's something we're Limited
in because um the the moment we look at
employees outside of Texas we're going
to have to deal potentially with a lot
stricter employment laws that apply in
in for those employees then and May may
also apply for any employee reporting to
them so we have to be extremely careful
of of how much uh remote hybrid work we
we're able to do that's
true so I think what what we found is
that during our case study of reviewing
uh our two
institutions that and and feel free to
chime in we're different I think
everyone on this call is probably
different but we all have similar goals
um and think we when we looked at our
differences and our similarities I think
we we kind of tried to drill it down to
some takeaways for everyone else is that
uh communication between research
Administration and and Human Resources
must be frequent you must have a
relationship between your division of
research however you whatever the name
of it is in your Human Resources area it
must be frequent and you must be
comfortable with that conversation as I
noted Christina and I we talk probably
twice a week about something either it's
a an upd a Grant application going out
we need to determine what the what the
roles will be on that or how are we
working on hiring new people but
Christina uh Christina deals with me
quite often um some differences the
formal job family versus a flexible
approach and I think Christina hit the
nail on the head there there is no right
or wrong it's just how your institution
has been and how your institution wants
to be I I really I really enjoy the way
tus does that that that clear
demarcation for me is is is excellent
but then they're having the flexibility
for us to be able to provide um a case
study for a student all the way to a
leader and finding her a a unique path
is also very useful for us as well uh
the success factors are both are focused
on Talent acquisition development
retention and organizational growth this
entire this entire uh concept of of
growing research in in the United States
right now is undergoing a a huge um a
huge growth that the universities want
to grow um in fact Zoya you were you
were talking about a new program of
apprenticeship at tus and I'd love you
to share a little bit about that if
you're comfortable sure uh thanks uh
Thomas uh so the apprenticeship program
is also funded by NSF granted uh and uh
it will be a six uh months program for
people from a nearby community college
to uh come and learn uh some of the
elements of research Administration and
research compliance jobs so we uh are
planning uh to bring people to uh toughs
in the fall of
2025 uh and they will prior to that will
be taking two uh specific courses at the
community college over the summer over
the next summer so that's uh kind of the
plan uh right now um for that program
and we will be sharing results more uh
broadly because it's a pilot program to
uh understand conceptually whether or
not uh a pipeline from Community College
is a viable pipeline into research
administration because as you said uh
Thomas uh it's it's very hard to find
people and I can assure you that uh even
if you have uh other colleges across the
street and in the same city it doesn't
get any easier because there is always
fewer professionals than than uh
positions and we are kind of all trying
to steal people from each other uh and
uh and and we we're in a similar
situation as as you guys
are um that's thank you excellent I I
love the the concept of an
apprenticeship program for those of you
who might be uh members of inura I
noticed an email coming out from them a
couple days ago about a new type of
membership for apprenticeship so that
might be something for those of you on
the call who are looking who are in
positions where you have that Authority
at your University maybe an
apprenticeship is something that you
could look into to help build that that
uh that base of uh Build That Base of
potential future employees um Christina
any any commentary on moving
forward
um basically yes any kind of internship
would be great and um
getting um as part of my job in H are
also oversee um student
employment and um at any given point we
have
2,500 student employees working on
campus a lot of them are within research
and um some of them may turn into future
research professionals so um definitely
train your students as much as possible
because um yes some of them are doing it
because they were word at work study and
and they want the extra paycheck and
then later on they want to move on into
their their job in whatever but um you
may get that one or two those one or two
individuals who are going to decide you
know what later on when they're looking
for a job they're going to come back to
research
administration because it's it's a
unique mix of you deal with numbers you
deal with people you deal with you don't
you're not just a onetick pony you you
have a variety of of opport unities in
in this field and that's something that
actually appeals to our student
population and and I always like to give
everyone who comes to one of these
things an opportunity for something
that's takeway and it's real um every
every member of the UT system schools
schools publishes their job duties and
job roles on their websites and so if
you wanted to go and take an opportunity
to look at some other universities job
roles and job duties you can go looking
for them on the University websites find
them and do a comparison and bring some
real world examples back to your
University and so rather than having a
conversation of this is what I would
like to do but you don't have any
examples to it now you would have
examples of utrgv toughs and you can
also go and find other universities job
descriptions as well often times those
aren't included or or easy to find in
Google and so if you go looking for job
Duty descriptions in for research
Administration you're going to get the
standard glass your situation things
like that it's probably not going to be
helpful for you but if you go to the
websites and you go to human resources
for different universities there's often
a good chance you're actually going to
be able to find the actual job
descriptions that you can use as
comparison and contrasting for your
roles at your University as well so I
just wanted to make sure that everyone
knew that that's a great way to take
something real and valuable out of this
communication beyond our case
studies I I like this idea Thomas of uh
sh sh ing experience that you're uh
promoting and as I was listening uh to
uh uh you and Christina talk about the
job descriptions I realized that uh you
know conceptually uh we're talking about
two different approaches for the job
descriptions so you were talking about
flexibility of the job description and
growing those job descriptions in real
time or evolving them in real time as
our landscape changes and conceptually
we are approaching it from a very
different angle we are trying to pull um
things like for example assist
researchers in building proposals that's
not going to change that's not going to
evolve you know we used to have things
like uh has to be knowledgeable uh to
submit proposals in Fast Lane and fast
lane of course is gone and now there is
research that go and so we no longer
include things like that but like
understand and apply uh sponsor and
University regulations and guidelines
that's also not going to change so we
are trying to make our job descriptions
very Dan very very high level and put
things in there that are not going to uh
become obsolete or or we would need to
keep an eye on them very often of course
we we revisit them every so often but we
we try to avoid things that are going to
give us more work so there is economy of
of effort shall we say in the in in this
approach oh and I have I have greatly
learned from
yours so I appreciate that very much
um I think there I think we're at
questions if we have any questions um
Christina are there any questions that
in the uh in the actual chat box not
right now I did not see there was that
one but that was it
okay we do have a few minutes so I want
to encourage folks to to post questions
if you have
questions and uh I'll take advantage
Zoya I'm super excited to hear about
your apprenticeship program I think it's
really great and I I appreciate that you
are doing it as a pilot and are going to
uh publish your results so we can learn
from what you all I'm hoping one of my
collaborators is also on this call but
yes we are we are definitely going to uh
evaluate this and publish but I also
before we wrap up I also want to give uh
a sort of highlight one other point that
was made uh I think by both Thomas and
Christina how important collaboration is
with the HR and uh I I don't have um an
HR rep presenting with me today but uh I
want to say that uh this work is not
possible uh at all without uh
collaboration with HR and uh at T
especially because we are decentralized
uh HR is Gatekeepers for uh any requests
for compensation promotion hiring and
what not and so if we don't have this
collaboration there is no way to
maintain Fidelity with the job family so
I just wanted to give to give more
prominence to this point because
research administrators alone cannot do
this it's
true well as an instructor I'm good at
wait time but I don't want
to we could just keep waiting but um
I'll take this time to to thank our
panelists and our speakers thank you
it's really um been wonderful to spend
time with you this afternoon and and
thinking about this important thing
which I think virtually any institution
is facing so it was it was great to to
see where your successes are and thank
you for for sharing your pain points as
well thank you for having us we really
appreciate it yeah thank you so
much I think with that we will wrap
things up and as I mentioned at the top
we will be sharing this recording and
and slides out with presenters and uh I
I'll have it posted on our epcore uh
website as well thank you have a great
afternoon everyone thank you bye bye bye
bye thank you