Leadership 360 – Governance, Projects, Media & Innovation in Practice

Are you able to hear? We can see the presentation. Uh we can't hear you if you are talking unless if it's only me. Um, at the moment we can we can't hear you and it's not only me, it's everyone in the session as well. Um, maybe you need to uh log out and log back in. Um and and and let's try it again. Sign out and sign back in. Hi, Tabang. We Okay. Um, apologies to everyone. I think we have some technical issues with the with the presentation for today. I I can see that we already in 30 minutes in. Um, let's see. Let's give it some more time like five more minutes and see if we can sort it out. Other than that then we will have to reschedule this session to another day because I also don't want it to be rushed. Um you are here to get some nuggets and some learnings and I see that Tabang is struggling with the mic. I it's not muted but we can hear him. still. >> Hi Tabang. >> Hi. >> Okay. I think now you are back online. Um, >> oh, >> are you able to to go ahead and share your screen again and see if you can present? >> Okay, >> I'm getting a feedback here, but we're not going to rush. Um, we good? >> Yes, we're good. >> Okay, then. Apologies for that, colleagues. So, um, I'm now going to go straight into it. Um this is myself here having used an AI tool to sort of who is this? Um much as we talk about leadership and stuff I just wanted to share this slide that describes who I am. I'm a extreme sport junkie. I have a bike. car like I now and then DJ and I love outdoors and I hate suits and formal way. So that is just being a nutshell so that you understand who you are interacting with. Now there's a saying that says culture eats strategy for breakfast, lunch and supper suggest that an organization culture is more impactful than its strategy. Meaning a positive engaging culture can make a good strategy succeed while a negative culture will undermine even the best laid plans. Your colleagues would have seen the recent news of a particular department like SAZA um but thinking about it. Today's main um it's going to be about authentic leadership, no fake lives at all. The me which is project management, how we make things happen. The spice which is the governance and ethics. So no ma business. And then the veggies which are the people management, your team and my team. And how do we use that? um to get the output of any project that we may have and how we use communication and innovation to make sure that we get best out. But critical to this menu I'm talking about is that throughout that process we need total quality measurement. So loosely uh terms Now we need to differentiate as well that you know there's there's a prime master and there's a pra and let's let's let's look into this and zoom in. So a b creates chaos and confusion. Smoke is everywhere. That's when you are brying out and raw chicken because uh tab have put the chicken there doesn't allow the fire to be slow and so on frustrated guests. Now when you have a grand master the type of leader that exists and that should be existing both in our institutions everyday lives is you need come and leaders well prepared with all the tools to support the team. Perfect timing temperature on when to respond to an issue in an organization or not. In this case, it would be when to turn the or not. Everyone eats and enjoys. So that's part of leadership and the corporate strategy where earlier on I had reflected if there is there's negative energy you will get negative outputs and that's a cost to the attached to that. So if you have positive energy um you then drive a culture that you know participate participation by everyone and they can own that study to get working. We have to think about the stockfell strategy as part of project management. remember that you and I of my grandmother that at the end of the day three months left I know mean to be getting a a package meat that she had contributed to it but let's get it clear for them to get that meat package at the end of the year is that there's a clear go but in this case it be a furniture that must be procured for everyone who ever would have wanted that because that's that's their goal. Now to meet that they need a fixed budget. Fixed budget that says how do we contribute to making sure every month we save up 500 to get um the furniture we want. So the timeline in the project value chain is 12 months. So meaning there is an element and should be an element of accountability by the treasurer as appointed. In this case the lessons that we already learned from the project management would be the project manager. So we would in this case say the treasurer is a project manager because he overlooks the entire commitment of the team. Now when we look at darkness as a subject matter that I'm expected to discuss in simple terms let's think about the tax shop rule number one no credit after six so if we are hammer kaza and want to get something after six you can't get credit those are clear boundaries for everyone to and that's a governance process and those are the to count cash flow dailyly, regular check checkup of that cash so that there may be no process of mismanagement of those funds and so on. Number three, that would be oversight by who checks the book every Sunday. So it becomes a process of total quality management because then it's in between uh the entire exercise. So if you see that auntie is the one that checks out the books on Sunday, it would have meant that tabang as a as a shop owner there separates duties. I would have counted the cash flow every day but there's someone who needs to then look at it on a Sunday. So that would be my I would have engaged about total quality management. We've reflected above them on the various issues that relate to project management, leadership and so on as part of clear quality control is that it's about building a reputation not money and meaning that for every stage of the project management cycle the leadership and the governance you have to continue having controls that are always changing and improved. It's how nations keep their hustle together. And at the end of the day, whether you work the public sector, whether you work in the private sector or you have a startup, the primary key stakeholder here is the customer you are serving. So it's important to understand um your your customer end to end their what time they eat what are their likings and so on. colleagues would have seen that now um if boy on Tik Tok now from some odd reason the things that she likes the things in her life algorithm we so if it was for total control management then it the the service provider would have meant that don't know that boy. So there's a difference between surviving and so in order for you to accept you have to have continuous engagement total management. So to do that for that shop we're referring to you need to plan and plan the stock in different uh >> um >> the next follow up is to do a test of the different type of >> why did you take out the food from your mouth Then you have the auntie testing the 10 types of laws that maybe in particular Mr. Cha who runs a a run but that is tested with the 10 loops as to say what is going out of this shop more than product. So that's where you do your sort of quality assurance testing with your clients to say no this products are moving out more than this type of bread is moving out more than this particular one and that's how you then begin to effect such processes. Now she checks how much of those were sold of the 10 and which particular customer bought that at what time was it in the was it during the day does it mean there are other people home it means that what's provide the right so that that's that's how we then do the check uh the check. The lesson here is that test small. Learn then go big. Avoid costly mistakes by recycling through these steps. There's a guy I know who runs a it's now has affected the sigma sigma producing his quarter he's got a number of I'm not sure a quarter if anyone doesn't know it's a loaf of half half a quarter of a bread that is mixed all these type of delicacies that you would want like a bag and so on. So what six means is that a process so good you barely ever mess up because the process that there are standards that must be set. It means that the bread must h the perfect to the chips ratio. You can't have chips in a ultimately is um consistent distribution. It's not in a quarter somewhere in the quarter there. It means it's spread across the quarter inside right temperature every time. This I would have seen for example if I have slept at the hotel I see these people they go there they else like a and so on and then they come and egg by that time get the egg food is caught so that's exactly it no variations with disappointment the goal is to get your hustle to where customers get the same great experience every single time. One of the reasons I personally go and get is that I know I'll get it at this particular time get the same quality. I don't have to struggle waiting that someone else get for me because the process is so sless. The concept be the master of craftsman is about pride and mastery. When you lead, when you run a project, when you govern the project to have pride and master if I'm a 20 years of perfection, perfecting her, it's a wire artist who hands move with precision. It's like a masa where everything you know it when you get it it would be the same quality. The barber shop I personally go to I know for sure that if I don't go to this pa shop my I'm either going to get some pimples on my head. It's the way has pays attention to me that keeps me going there because the individual has his craftsmanship just in time has this means that you get what you need just when you need it. I'll make example. If I want to see my I know I'll get my papa there. If he says he's closing at 6, not 5 to 6, closing at 6, I will get it at six. Why it matters not lying around because too many sleeping. If this was a production house is that things need to go out. So there's a model that we call the 10% in and the 10% the 20% out. So that model is about say if you got stock your stock must even if someone has it just in time is that tomorrow is going to be my coffee even if I run a a an alcohol please 10% over the stock must be there so that just in time people can get what they want it gives me time to then order the next you can't have empty shelves In this case, you can't have in the public sector where it's just a ling something. Shop method now is that know what sells in which days. I still argue that you need data to know which date or dates to collect rubbish. I'll make another. If we live in a household that's five of us, the next house has four individuals. The other one has two. The likelihood is that our rubbish consumption is different. Two is that I can assure you that data is not used to then determine a rubbish collection because if we understood that data then our decision making will be different. This means that for example in this case ordering break daily not weekly it's going to get st match the supply to the actual demand. So if this household has so many people in a house and the other one has just few match that supply and demand free up cash for opportunity apply this to your time source work don't let things just slide there's a good friend of mine who says just go my brother and psyche I've not been psyching for a year because I just had things to let slide. So in the total quality management is one of the key issues is the customer. I put this as a second issue. The theory is that everything revolves around the customer. spoken about that the best salons listen how is the new style so if they listen for example if I go to my own shop you make sure that he's asking me about how how's my studying going what are the projects that I'm doing so so it becomes now personal that I can offload and like ah you know my internet that today messed me out and so on. He's already captured me. I spend time there. The next thing I do my nails I do do my nails by the way. So why why it works they make you feel heard that's how you that's that's how you then get the coming in because when you understand the customer then it's easier for the customer to spend I would have come there to have a cut a haircut the next thing I'm staying to do the nails listen to what your your boss client or team really needs That's another topic on leadership because there are instances where you would have a a a leader running a project but his team does not know. So who are they feeding if they can't collaborate an idea with you? Because I can assure you that project will be a failure. As I've said previously, you need to have continuous improvement. I think I've raised that issue. um employee empowerment um as part of the total uh quality management. We've spoken about everyone else but we've not spoken about the engine that keeps um the car running. Trust your team to make decisions. So if you are a leader in a product management and you are governing trust what they are expected to do. So this means that you really delegate but remain accountable. It works because it makes the team members become part of that plan or the output. They have a sense of ownership. They get involved in this right on the spot. They become a living experience of that project. Then customers get service faster, better and efficient because what because what you have done is to fill the cup internally. The rest of the stuff is that if as a manager mine is then to have a look at my view of the next project while I this team to lead. So critical is that your leadership you must trans give a go and let them figure it out and that's how people grow and mistakes. Okay, do not micromanage because micromanage is an element also when you're running a business whether you you you're working for the public sector and so now the final motivation to everyone who's given me the opportunity to listen and interact with this presentation is that you got I know sometimes it feels like you are not sure as to where the direction is but I want to tell you you got this. I have failed so many times both in my private and so academic and my school life that I still carry on because I'm just a simple guy from 2209 ministry north to actually have in a corporate it's possible your background is your foundation not your city it's your reference Big thank you to everyone despite the challenges with microphone. Um to say I appreciate and I'm going to take any questions that you may have or things that more you want to share. But before I so I have a everyday ritual with my boys. This uh right here is this is bash. So we have a daily expression of affirmation around leadership around um around why we exist. And and I would like you to what our daily affirmation is for the corner office that I talk about. It's possible if you keep your your lane understand that leadership is dynamic. projects are going to fail. For them not to fail, you need to do analysis. You need to do forecasting. You need to manage them by governing them. And throughout that life cycle, total quality management. Now, here's a quote that I leave you with. It says lead with honor for the legacy you leave but for the not for the legacy you leave but for the standard you set the future of leadership is reflected in our actions today. So these two young boys hopefully they become the best version of themselves because we have honored them by creating a standard of this is where you need to help moving forward as a leader as a project manager and governing things. With that said, very much over to you. >> Yeah. Wow. Oh, thank you very much for a wonderful session despite all the technical issues. Thank you for sharing with us some nuggets um that will also make us rethink about what we do. And a clear take a clear take away from me is that from what you said is that leadership is not only about a position but it's always about responsibility, strategy and continuous improvement and this is based on your TQM and your governance and your leadership and all that and that is what I take from here. Um, we really appreciate your insights that you've shared with us and I'm now going to open up to the floor. Um, I I'm wary of the time, but are there any burning questions? Uh, you are more than welcome to raise your hand. Uh, Mosi, you more than welcome to unmute. >> Oh, hello. Thank you very much. Brilliant presentation. Uh I think just quick one is around um the importance of collaboration and networking especially as you know a strategic uh thing practice. Um what are your what are your thoughts on that and thank you again for a very very clear and concise concise presentation. >> Thank you very much Dr. Mosi. I think the existence of any project or output without collaboration um I think in my view it can never exist because we we we all are different individuals come from different backgrounds bad or good but tapping into the wisdom of other people's strengths only makes for you and your output put to be the best version of itself. So I would encourage collaboration anytime. Uh one of the key things is that when you must stop fearing, you must stop fearing to send me a text and say tabang you know I I heard you speak about this and I would like us to engage further. um and because of collaboration that's how one has been able to create such amazing um opportunities. In fact um there's one gentleman that I like so much I don't know whether to mention or not. It took me just a simple text of LinkedIn to say Mr. X I appreciate the work that you do. Um, I don't know how how I want to partner or collaborate with you, but I feel because of the energy that drives into your work, I'd like to collaborate with you. And let's just say there's the great things coming up and I think collaboration is one of the key. Do not do not underestimate collaboration. Thanks. >> Thank you very much. Are there any other questions, comment from everyone? Um, we left with five minutes and we can still squeeze in one more question. Mind if I just shoot? Uh, I think there's a I think it's Lindy Wabby. So, that's how I'm going that's how I approach some of these. Miss Lindy, is there anything you want to say? I I trust you to throw me under the bus that um good evening. No, I'm I'm I'm covered. But let me take this opportunity to appreciate um this this presentation. Um I think it should be a continuous thing. It's very encouraging especially as as young people in in um the public sector. So thank you very much Natam Koka. Right. >> Yes. Because that was I I det Lindel um because that is one thing that I wanted to comment on to say you know this presentation I feel like um it should have been done for more than um an hour or 30 minutes because we gave you 30 minutes. We need more of this because I think there were elements that needs more of expansion and practical um um exploration especially like the majority of the people on the um the session today are mentees. So we want to also make sure that they understand that this leadership is not just only about the people at the helm. Everyone can practice leadership at any point. But then how do you apply it in your day-today life um and not wait until someone tells you that this is your leader and these are the things that you need to do? You need how do you take accountability of the work that you're doing? Thank you for that um suggestion. Uh yes, Tabang. I think just to also add to what you're saying is that I always make an argument on leadership where I say it doesn't matter that whether you run a a a corporation or you run your own household. Point is that even if you are running your household, you are managing and you are making sure there's electricity. you are making sure that there's um cleanliness of the house that in itself leadership so it's not far it's things that we do every day so I would encourage also colleagues to begin to start looking at it from that way and controls are exactly that making sure the kids don't come late those are the controls if you don't if you come late at night h I must not come to the house and then the curtains are not closed. Yeah, that used to be done to me. So, those were >> um I see uh Mauana you you can go ahead. >> Thank you so much my sister. It's >> Mau. >> Um yes, I would like to apologize. I only joined towards the dying minutes of the presentation and I I can sense that I might have missed out on a lot of valuable information. My request it would be is there a way that this can be shared so that at least I am totally not lost at all on this. If possible I would love to have it being shared with us. Thank you so much. >> No problem. As long as you registered, you will receive a communication when the recording is available. So, you will get an automated email uh with the recording and you can listen and watch. And on that note, we are on top of the hour. um >> through your approval >> I think through your approval um because there's a views that we should expand further maybe through your guidance you can uh advise when that could be and then focus directly on those issues. >> Yeah. Uh I think we can take that um offline and then schedule looking at our schedule for other webinars and sessions that are happening throughout the this month. Then we can slot it in and then see which topics and how we communicate that to everyone. But um on that note um please uh check out our LinkedIn uh uh page um and also our Facebook and um Twitter and other and Tik Tok. I think we do have Tik Tok. Um my the marketing team people can tell me if I'm wrong. Um we will always post and publish um any events that we have and you can follow us and to stay in touch and also um very soon we will have a YouTube channel where you can also watch all the recordings for all the the webinars that we are hosting uh so that you don't miss out and then on that note let me do the final closing. So thank you very much and Tabang um for your expertise and insights that you shared with the team today. Your guidance on leadership, strategy, project management and governance continuous improvement has also given us some little bit of practical ways of thinking about the work that we're doing in terms of us growing personal