"Humility & Respect go a Long Way Building any Business" | Exclusive with Hafeez Virani
Watch on YouTubeVideo summary
Hafeez Virani, the founder of Flying Snack Company, shares how his business evolved from manufacturing corn snacks and potato crisps into a diverse portfolio featuring popular brands like Cuckoo, Snack Pop, and Pretty. The company's name was strategically chosen to align with its flagship brand, Pilot, under the motto "Dream big, fly high," which serves as an empowerment message for customers. Virani emphasizes that in today's competitive market, a unique and standout business name is crucial for exciting new clients and differentiating from competitors. Starting without prior experience in the food sector, he overcame early challenges by pushing products early in the morning, visiting distributors directly, and focusing on merchandising, proving that persistence, a supportive team, and treating employees with respect are vital for fostering loyalty and passion within the organization.
Continuous innovation is identified as essential for survival, as pausing progress allows competitors to take over; this drive led the company to win awards for best packaging and design in the FMCG category for two consecutive years through creative collaboration with talented designers. To maintain efficiency and reduce costs, the business is now adopting AI tools for tasks such as email writing and poster creation. The distribution strategy involves manufacturing at high standards before moving goods through distributors to wholesalers and retailers ranging from local dukas and kiosks to major supermarkets like Carrefour, Naivas, and Quick Mart, while also welcoming direct factory purchases with fair pricing based on volume. Virani notes that logistics are outsourced to manage complexity, and early brand failures taught him that product quality is paramount; even strong distributors will reject a poor product, making quality the foundation of trust in the supply chain.
Marketing efforts combine above-the-line strategies like TV and billboards with below-the-line ground work such as merchandising and distributor support, though for startups with tight budgets, ensuring product availability and building relationships remains most important. Social media platforms like TikTok and Instagram provide valuable, unfiltered customer feedback that helps convince new customers and offers significant marketing leverage. Key success factors include taking calculated risks, maintaining accountability, studying the market to understand regional taste preferences in Kenya's diverse landscape, and building a young, dynamic team that connects with Gen Z and millennials. Virani's ultimate vision is to make Kenya a renowned exporter across Africa, inspired by South Africa's success, acknowledging that while manufacturing is capital-intensive and risky, it is necessary for growth and moving beyond comfort zones to produce world-class products.
In his concluding thoughts, Virani highlights his heritage brand, Kericho Gold tea, as an underrated export-quality product deserving more recognition beyond the snacking industry. He advises young entrepreneurs to remain disciplined, focused on their purpose, and committed to their values regardless of how large their business grows, stressing that success without spiritual connection is unsustainable. He encourages the next generation to innovate for a better future while prioritizing societal impact and staying grounded in their faith. The interview wraps up with Virani directing viewers to follow Pilot Snacks Kenya on Instagram, Facebook, and TikTok for updates, noting that his website is linked via these platforms, before the host introduces the upcoming guest, Brian Saka.
Read the full video transcript
Thank you very much for your time
>> and uh it's my pleasure.
>> Glad to have you here this morning. A
maybe even before we start and before we
get to the conversation about branding
and also talking about how you can make
your brand stand out there maybe give a
little test to the audience maybe they
have not even tried your snack maybe
what's the experience mostly what the
company does and how how he runs all the
things. So basically the flying snack
company is a snack manufacturing company
>> and uh we produce corn snacks.
>> We produce potato crisps
>> and a variety of products. We've got
several which are wellnown such as uh
cuckoo which is a popular one of the
first chicken flavored snacks for the
general trade.
>> We've got snack pop which is the first
snack in Kenya with a free lollipop
inside
>> for only 10 shillings. Uh for only 10
shillings and there's pretty as well.
>> Mhm.
>> Which is a new launch that we launched
about 3 months ago
>> which is also targeted at the general
trade for only 10 shillings. There's a
variety of lovely flavors and our crisps
as well. You can find them in the modern
trade. They're very much available.
>> Mhm.
>> Yes.
>> Amazing. Amazing. We like even to try
some of those snacks. But now talking
about Af Virani. Who is Af Virani?
Before viewers out there wondering who
is this guy I'm seeing on television
who's talking about having the the
flying snack company. So who is Af
Virani?
>> Hafi Virani. Hafi Virani is a slave of
God first of all
>> a manufacturer and a sportsman.
>> Mhm.
>> Yes.
>> Sportsman. Talking about sports. I'm a
really big fan of sports. Which team do
you support? I'm a manufactur [laughter]
making your brand stand out there. Maybe
before we start, you started you chose
the name flying snack. What really was
the m motivation behind the name flying
snack?
>> So the motivation behind the name flying
snack you know where a few directors in
the company a few founders
>> basically it was to correlate the name
the flying snack with our brand and our
main brand is called pilot.
>> Ah
>> yeshu
>> the moto or the quote is dream big fly
high with pilot snacks. Mhm.
>> So it all has to do with flying
>> basically. It also comes in the case
that we're trying to empower people.
>> Mhm.
>> You know, dream big, fly high.
>> Fly high. Yes. Mhm. Now, maybe what can
you say about now choosing a name before
you even started a business? What's the
importance of having a name that even
stands out there which is unique for for
the people to hear cuz not a lot of
people have gotten even the motor
itself. Dream big, fly, fly high. Even
the name pilot was snacking. Even the
name flying snack which is something
unique. What what can you say the
importance of having a name that stands
out there when you starting a business?
>> No, it's uh it's very important to have
a a name that stands out because even
when you approach new customers and they
hear something different, they get
excited about it, you know. And I always
go back to um when I was starting the
journey
>> and actually had a mentor at the time
cuz it was a very hard time for me as a
starting entrepreneur.
>> Mhm.
>> So um he always used to call in he used
to check up and he used to say hi how's
it going? Is the flying snack flying yet
or not? [laughter]
>> So I used to say we're we're still
going. We're still going.
>> You're still pumping. [laughter]
So name a creative name is very
important in this in this time
>> as you know it's a very highly
competitive environment nowadays.
>> Yeah. Exactly.
>> Kitambo.
>> It's not like before.
>> Yeah. Everybody now is a business owner
really.
>> Exactly.
>> And people are starting every day you
know um people are more industrious
nowadays. Competition is very high.
>> Mhm.
>> So you have to stand up. Whatever you do
you have to stand You have to make a
difference when you compared to other
people now in 21 when you started now
the flying snack company. How was the
experience? What really motivated you
behind and saying okay the cuz in the
industry that you are in the snacking
industry I think there's a lot of big
players but you said I can also be one
of them. I can also I can also start my
own thing cuz I'm seeing a gap here.
What really what the motivation behind
all that? So I can say with all honesty
the start was one of the most difficult
periods in my life.
>> I you know I really marketed that
product. I pushed the product. I visited
distributors early in the morning.
>> I used to go and visit them push the
teams you know focus on the
merchandising. There's a lot of work
that goes into it.
>> Of course the goal was simple. Mhm.
>> My nature is not the nature of someone
to give up
>> and I never give up
>> and that's how we reached this far.
>> Of course with my amazing team and our
directors without their support we we
would have not reached here.
>> Yeah.
>> So the team morale is very important you
know to have respect for your team for
them to have respect for the company as
well,
>> love for the company,
>> passion for the company but that all
comes with how you treat them. You see,
>> if you treat people well, they will
treat your company well.
>> And the directors of course the funding
was I mean we were able to fund it for
some time
>> until
>> it was on its feet.
>> Yeah. Now did you start maybe which
which product did you start with?
>> We started with corn puffs as well but
uh we had no experience in the market.
>> Um our you know my family background
experience is in a totally different
sector. It's not in food.
>> So it was a first time [clears throat]
>> new new new new new thing that you
exploring.
>> Exactly. It was totally different. The
market was different. The customers were
different.
>> We had to go on the ground and get our
feet dirty, bro. In other words, like
properly.
>> Mhm.
>> And that's how we built the brand.
>> Is still the same team that you started
with that you are with?
>> Many many of them are. Of course, many
of them left as well, but there is a few
people who are still with us.
>> Mhm. and uh they've grown, man. And
that's one of the the most beautiful
things to see
>> to see someone starting. I mean, I've
got one of uh the people in the factory,
>> our production manager. He started as a
casual
>> and today he's the production manager.
>> Manager. Mhm.
>> So that's
>> all step by step.
>> Exactly. That's one of the wonderful
things to see as a as an entrepreneur,
someone growing.
>> Mhm.
>> You know, um knowledge wise and also
financially.
>> Mhm.
>> You know, it it gives you joy. Mhm.
>> And to see the number of employees
>> Yeah. getting bigger and bigger and
bigger.
>> Exactly.
>> As a wise man said, um you know, the
real um pride is not wearing a Rolex.
>> It's to know that 100 people are
surviving from your business or eating
you're feeding 100 people from your
business. That's the real pride
>> in entrepreneurship.
>> Yeah. Exactly. I think that's the best
way to put it. But now I'm just looking
at some you starting a company, a
snacking company. there must be that
that product that has that that was
popular [clears throat] with the people
so that can make you to that level that
has even grown to a bigger company. So
what was that product that
okay I like this this about flying snack
>> you know we had several chapters because
the market is very volatile especially
in the FMCG sector
>> every year it's changing
>> people are coming with new products so
we had chapters
>> the first uh chapter was the pilot rings
which did well for some time
>> then you know it it paused for a bit
then there was the flying cheetah which
did well for some time.
>> So there were different chapters. There
was snack pop which also did well for
some you know it's still doing well I
can say
>> and the cuckoo as well built a huge name
especially in the coastal region.
>> Mhm.
>> So there's different chapters when
you're doing manufacturing. The most
important [clears throat] thing is that
you have to keep innovating. As soon as
you pause
>> someone takes your space.
>> Mhm.
>> You always have to be on top of your
game.
>> Mhm.
>> It's a continuous process.
>> It's a continual process. And I think
that's why you are recognized
after all these years you got recognized
even for the brand
and also 26 you have recognized for the
best packaging and design. What really
behind that packaging and design that
makes you stand out even compared to the
other brands.
>> We have won the best packaging and
design award across the whole FMCG
category by the way. It's not just
snacks for two years in a row. Mhm.
>> What I can say goes behind it is uh
definitely our designer.
>> Mhm.
>> Who's a very talented uh gentleman
>> but as well it's the creativity that we
share.
>> Yeah.
>> We I personally work on the designs with
him.
>> Mhm.
>> So there's a lot of work that goes into
it. It takes about 3 to four months to
create one design.
>> Mhm.
>> You know four months.
>> Yes. just just the creativity exchanging
ideas seeing how it can catch the
customer's attention and the target
demographic.
>> Mhm.
>> Yes.
>> Now with the the use of AI because we
are speaking about technology do you
think you can also inter
interrogate it in your business maybe in
the times in terms of um maybe creating
the posters or even creating some of
those type of uh I think they think the
the the covers for the for the snacks.
Do you think you're using it or you
you're just preferring to go the old
type of old school way?
>> Bro, you know, we have two choices in
life.
>> Either we adapt or we get left behind.
>> Yeah. True. True.
>> So AI is is that type of uh you know uh
tool.
>> Mhm.
>> Either we have to adapt to it or we will
be left behind. So definitely we are
adopting AI.
>> Mhm. Uh, I mean maybe not at a huge
scale, but we're learning more about it
as it goes and we're adopting it as it
goes. It definitely helps me on my daily
basis tasks.
>> Mhm.
>> You know, writing emails,
>> uh, creating posters,
>> different different things that make
your life a lot easier because that's a
lot of work.
>> Mhm.
>> And it's expensive as well. I mean, to
to to do all of those tasks, right? Mhm.
>> Which is unfortunate because some people
also
>> Mhm.
>> you know
in the future employment will become
less relevant when AI is so
>> Yeah.
>> You know
>> it will of course take over some some of
some of the job markets but just now
coming back now to to to packaging and
also designing packaging cuz I've never
been exposed to to any of those
companies. I've never seen the process
of the packaging and also the designing.
So you have said it takes about 3 to
four months. So just want to get to know
the process apart from now uh developing
the ideas and sharing it to your
designer. So what other process are
there so that you can reach a level
where we find it in the you know in
local supermarkets and local mini
markets and also know local dukas.
>> So basically um what you're referring to
is the distribution right how it reaches
the final consumer.
>> So let's start with the manufacturing
process. It's manufactured in the in the
factory at the highest you know quality
standards. Mhm.
>> Um after it's manufactured at the
factory,
>> it either goes to the general trade or
the modern trade. The general trade is
um basically the the the local ducas,
the kiosks.
>> And the modern trade is now the high
tier supermarkets. So the likes of
caraphor, nas, quick mart, you know,
>> all of the famous supermarkets. So our
main business is the general trade
>> and that's where we have been able to to
build our brand.
>> Mhm.
>> So basically we've got distributors
across the country.
>> Across the country.
>> Yes.
>> Uhhuh.
>> And um they are our biggest supporters.
>> Mhm.
>> So we we transport the goods to the
distributor.
>> Mhm.
>> The distributor transports the goods to
the they they sell the goods to the
wholesaler.
>> The wholesaler sells goods to the
retailer. Uh-huh.
>> And then the final consumer is able to
enjoy the products.
>> Uh-huh. So it's like a whole process of
from the company to the the wholesalers
now to the local retailers now to the
customer. So So I'm just just want to
get to know about maybe a customer who
wants to to buy directly from the
company. Is there a process you must
have to to buy in a wool scale?
>> Anyone is welcome to buy.
>> Of course you know the price um concern
is always important.
>> Yeah. Yeah,
>> you know, you have to monitor the prices
in the market.
>> You can be selling to someone who has
ordered 100 bells the same price you're
selling to someone who has ordered a
40ft container. Right.
>> True. Sure. True. Mhm.
>> So, we're very keen on the price
structures
>> because that keeps the brand alive.
>> Mhm.
>> You know, the price as well
>> cuz if some customers are getting at a
lower price and others are getting at a
higher price and they're ordering the
same quantity, then it's unfair. Mhm.
>> So anyone is is um you know is welcome
>> to to our factory in in Babado to
purchase the product
>> and um we will give them a fair price
>> and as they grow the volume their
profits will grow
>> of course
>> because their volumes will become bigger
and their price will become lower
>> and that's how they can enjoy further
profits.
>> Mhm. Now as a founder cuz I'm really
looking at the distribution process. I
think is a way a lot of work even for
just imagine it across the country cuz
you have to to see from the company that
the local even the local supermarkets
even the big supermarkets like the likes
of quick mouse the like of neas so how
do you get to control all that and also
how do you get to to know what's really
happening on this part of this of the
company and also what really happen in
the other part of the company
>> look um in terms of the distribution I
would say the most challenging aspect is
the logistics you know transporting uh
goods especially far away
[clears throat]
it's very
>> tiring.
>> Mhm.
>> But um the best thing is to
>> have you know outsource companies who
assist you to do you know to transport
having outsource companies to do
different tasks
>> because if you put it all on your plate
you will get overwhelmed especially in
the nature of business that we're in.
>> Yeah. Because there's so many strainous
processes in the business, bro. Starting
with the manufacturing, you know,
manufacturing is a game on its own.
>> Yeah.
>> Making the product, making sure the
quality is is up to standard
continuously
>> because one complaint or two complaints
can really, you know, it can have a
>> it can really have an effect on your
business.
>> So all these SOPs are in place of course
for the for the internal um work.
>> Mhm. And um we've got our partners who
help us with with the rest like the
distribution and things.
>> Now uh when you started of course it was
a small scale not that that big of a
company but right now it's 5 years down
the line you've now become to one of the
biggest companies. Now what what can you
say is the difference that you have
noticed from when you started in terms
of distribution when you started and now
as a big company in terms of
distribution. What can you say is the
bigger difference that you have noted in
between? I mean as you grow you get more
respect from your suppliers. That's for
sure. You know when you're when you're
starting
>> that respect is not really there. You
have to build it.
>> You have even to to talk to them so that
they can buy the product.
>> Exactly. And um in terms of the
distributors themselves, it's a very
simple philosophy.
>> You have to focus on your brand first.
Definitely the distributors are so
important
>> in in reaching the consumer. Mhm.
>> But if your product is not good,
>> then even a even if it's the biggest
distributor in Kenya,
>> they will not sell your product and they
will return your stock.
>> True.
>> And that's one of the most painful
things
>> when your product goes out and it comes
back in.
>> Mhm. [laughter]
>> You know,
it's
>> I can just imagine the pain that you can
you can
>> It's painful, bro.
>> So, I've experienced it. You know our
first brand it flopped
>> and that was the most challenging thing
>> the challenging part about the journey.
>> We introduced a brand
>> with a different mentality and it
flopped.
>> Mhm.
>> And I had to personally go to all the
distributors, all the wholesalers and
the customers and reconvince them now
that we've changed the brand.
>> We are trying something different.
>> It's different now. We've
[clears throat] improved our flavors.
We've improved our quality. It was such
a strainous process. So when you're
getting into a business, what I can say
is just make sure in the initial stages
you study the business first.
>> Study your competition very well. Study
your market very well.
>> Mhm.
>> And make sure your product is
outstanding from the others and has a
unique selling point.
>> Yeah.
>> Don't just go as a copycat. How long can
you survive as a copycat, bro?
>> Yeah. True, true, true. And that's the
things that the best part of of owning a
business when you try to even when you
stand out to be different because uh
copying what other person is doing or
what another business is doing of course
your business will flop eventually it
will flop. Now you've mentioned
something about understanding your
market. I think that's a strong point
with the now digital with the new
digital spaces with the likes of Tik Tok
with the likes of Instagram all that
where you can even market your your your
goods or your services what you are
offering to the people I think um it has
created can I say easier way for the for
businesses even to to to sell their
products but for you uh I can see you
are recognized in 2026 in uh digital was
it digital yeah best digital product
launch in
Maybe what can you say about what have
you experienced your experience with the
digital spaces like a Tik Tok?
>> No, I mean social media is amazing.
>> It has two sides of the coin as well. It
can be amazing. It can be also
detrimental at times but we thank God
that we've we've experienced the good
side of social media
>> which has helped us to promote our
brand. M
>> we've been able to promote our brand to
the extent that um even before we visit
customers they recognize us and that's
an amazing feeling. I normally see you
on my social media. [clears throat]
>> So they say, "Oh, you
>> that's the best feeling actually when
your pilot snacks, you know, I've seen
your videos on Tik Tok,
>> the cuckoo video. You should check it
out after." So
>> it it helps you in marketing the product
because when you're visiting a new
customer, you need some leverage.
>> It's not just your sales skills alone.
Definitely sales skills are important,
>> but you also need some leverage
[clears throat]
>> in order to convince them. Mhm. True,
true, true. Because now you need to you
need to have the way you mentioned a
unique selling point. Cannot just go on
social media and tell everybody you need
to buy a product. But they might ask
what are you offering differently? But
now I just want to get your experience
on social media apart from uh now uh now
on ground experiences where people meet
you and say okay I normally see on my
social media page or I normally see on
my Tik Tok I normally see on my
Instagram but now on about customer
feedback in
>> definitely very important on customer
feedback because social media is very
honest.
>> There's no filter broccally
honestly.
>> Exactly. You know, when you're face to
face with someone, they might have some
filters with you, but social media,
you've never met the person. You don't
know the person.
>> You cannot even see the the the profile
picture. So, they can just say anything
they want.
>> Maybe it's someone in Oyis or Migori or
Kitoui and they don't know anything
about you. They will have no filter.
>> So, they'll say the truth
>> and the brutal truth is very important,
bro. Sometimes we we need to improve.
>> There is things that we need to improve
in the business. So definitely customer
feedback is is very advantageous on
social media that you get the real
customer feedback.
>> Yeah. You get the real uh the real
response from the people. Exactly. So uh
maybe have you ever received maybe have
you ever seen those type of uh customer
feedback or those type of comments from
people who have tried your your flavors
and maybe both positive and also some
negatives. Definitely we've
[clears throat] received both feedbacks
>> and um you know we've got our SOP also
in place
>> that um when we receive a positive
feedback of course we reward the team.
>> Mhm.
>> For for their good work
>> because that's very important for morale
>> cuz in Kenya receiving a positive thing
in a social media is very rare.
>> Exactly.
>> And the negative feedback of course it
goes back there as well. [laughter] If
if there's something wrong with the
product it goes a little bit. Yeah.
>> And we work on it immediately.
>> Mhm.
>> Because uh standard is very important.
You have to maintain your standard in
manufacturing
>> and that's what builds your reputation.
>> Mhm.
>> If you can build your standard and help
you know uh it's consistent. Yeah.
>> That's what builds your reputation. A
mentor of mine shared that with me as
well
>> and that's a good a good way. Now about
now building a standard maybe a good
reputation. You mentioned something
about when you started uh there was
those complaints. I think you mentioned
receives negative because of some of the
flavors. So I just want to get to know
how do you balance maybe making a good
flavor snack and also it being a quality
snack as well.
>> Look flavor you have you know in terms
of flavor and stuff you have to study
the market that you're catering to which
was what we failed. to you know we we
imported flavors that were not suitable
for our our our market.
>> Mhm.
>> So we studied the market and we studied
what is their taste preference.
>> Mhm.
>> And you know the funny thing is
different regions have different taste
preferences. Bro Kenya is very diverse.
>> Yeah. There's people who like like
things salty. There's people who like
things sugary. There's people who like a
mix of both.
>> True.
>> Mhm. So Kenya is so diverse when you
look at it from a outer perspective. Our
customer in Machakos and our customer in
Kisumu they have two different
preferences bro completely.
>> Our customer in Mombasa has a totally
different preference.
>> Mhm.
>> So you have to also you know um
study it and explore. That's all I can
say.
>> Know the region that you are going to
send the product to.
>> Yes. cuz I think they vary from one
region to another region in terms of
flavor. That's just where you're putting
it.
>> Kenya is very diverse.
>> Mhm.
>> Although we're all Kenyan,
>> there is a lot of diversity.
>> The preies.
>> Yes. There's different preferences in
different regions.
>> So that you will see as you as you go
with your journey, you know.
>> So it's a whole journey and also to in
order to come to a place where you
understand every customer, every bit of
the customer that you have. This is a
whole journey. Now getting back to the
the award that you got the best digital
product launch in 226 maybe what was
behind all that uh so that you can go to
the way to the level that you got that
uh recogniz recognition.
>> So it's all about creativity and and
working with people with the same vision
and and purpose bro and the the best
interest of the company at heart
>> and young young you know young people.
One of the the great things about our
company is that we're a young team.
>> Mhm.
>> You know, many people have stepped into
the company and and also met me and
they're like, "Hey, you know, like this
guy is young."
>> Mhm.
>> For to be a founder of It's not a huge
industry, but it's a growing industry.
>> Yeah. It's still an industry we can
distribute throughout the across the
country. Still a big industry.
>> Exactly. So
>> they get surprised about how young our
team is and that's what one of our
advantages because we're able to connect
directly with our target consumer.
>> Mhm.
>> You know the Gen Z's, the millennials,
etc.
>> Mhm.
>> And um most of the other people were
competing with
>> Mhm.
>> I mean the founders are Muz bro.
[laughter]
>> Maybe their sons are taking over it.
>> Yeah. Yeah. Yeah. But um
you know it's a different
>> it's a different I'm getting the point.
But what can you say? Can you say maybe
having a lot of young young people in
your company is a way is a is a good
thing. So is the secret behind the
success of a country of the of the
company cuz uh there's a person I was
talking with and I was mentioning
something about or Jenzine working with
Jenz can be tiresome can be uh they they
are lazy they don't like to work but I
believe that if you give the gen the
better a good working environment and
also show them what they what they what
to work on I think they do a better job
>> definitely I mean
>> at the heart of everything as I
mentioned It's all about respect, bro.
>> Kenya is based on respect and
>> you respect everyone. You treat people
the way they're supposed to be treated
and you treat them fairly.
>> Mhm.
>> So
that's the core of everything. If
you're, you know, someone disrespectful
or, you know, not with a good attitude,
you will get what uh you will get what
you put out there, right?
>> Mhm. So the base of everything is just
to treat people with respect and have
the same mission and vision that
everyone should share
>> and the passion and the love for the
company is very important. So everyone
should have that love.
>> They should have the love for for the
company that you know they're
representing
>> and that's how you can drive forward.
>> Mhm.
>> Yeah. Now talking about now just getting
back to the conversation now I just want
to talk more about the marketing the
marketing space cuz we have talked about
digital digital spaces like Tik Tok but
of course that is the new way but the
old way was way different from what we
have right now and a lot of people were
starting their small enterprises the
small businesses they have been talking
about oh marketing is so hard marketing
is requires a lot of budgets but can you
say maybe you have experienced something
different or you experienced something
similar it's only what effort you put in
so that you can your product can reach
to those distributors and also to those
type of market.
>> So um we break down marketing into two
categories.
>> There is above the line marketing and
there is below the line marketing.
>> So I mean um both are very crucial in
building a brand on the long term. So
above the line now focuses on social
media,
>> TV, billboards, you know those type of
things and below the line marketing is
now on the ground. So merchandising the
product, making sure that the displays
are good on the ground,
>> pushing your distributors in different
ways
>> to to sell the product.
>> So um definitely marketing is very hard,
bro.
>> It's one of the most tiresome things you
can do,
>> but once it hits
>> then then it's you you will see your
hard work paying off.
>> And um consistency is so important in
marketing, which is maybe where we also
need to work on. cuz we've had some very
successful campaigns
>> but we've been starting and stopping
starting and stopping because it's you
know we're focusing on the manufacturing
point
>> and and the other aspects as well
>> and forgetting about the important part
about the selling the product. Now can
you say maybe does the the old way of
marketing like say the likes of uh
putting up a billboard does it still
work in this new generation?
>> It works. It definitely works, but um
>> you have to look at it from a 360deree
angle.
>> Mh.
>> You know um a billboard is just one part
of your whole marketing strategy.
>> Yeah.
>> Everything needs to play in line.
>> Mhm.
>> Because for example, you've put a huge
billboard in Wyaki way.
>> Mhm.
>> And then kupata product, you can't find
the product
>> in any kiosk in any supermarket. What's
the point? Why are you marketing it
then?
>> The product has to be available as well,
>> right? For the consumer to buy it.
>> Mhm.
>> It's a it's a whole
>> it's a world it's a world big thing. Uh
cuz I'm just I was just imagining just
before uh I came to talk I was just
imagining just getting into a
supermarket and now get into this snack
sector where you can see a lot of snacks
but now you have that you you saw maybe
a billboard somewhere
pilot snack and also flying snack then
you you see oh I'm familiar with this.
So that's I think that's the best part
of marketing also putting up the your
brand visibility out there. But can you
say for maybe a small scale rather than
a a big scale type of enterprise that
you have right now maybe for a starting
a person who is starting what can you
say is the best marketing strategy you
have to go with before even to get that
big budget that you can put up
billboards cuz I know billboards I've
worked with billboards billboards are
way expensive they even go to about
190,000 kings but what can you say is
the best marketing strategy for a young
for maybe upcoming MS mm MSME is
>> you see the the
business is so vast.
>> So it depends on the business as well.
Is it an is it a manufacturing business?
Is it an e-commerce business? Is it a
brick and mortar retail business?
>> So before answering I need to I would
need to understand which type of
business is it.
>> But the fundamentals is you always look
at the most economical way to push your
product until you have a budget to do
the rest. and now empower your brand
>> further. So with people with a tight
budget, I think the groundwork is the
most important.
>> Yeah.
>> You know, availability,
>> people getting to know your brand,
getting to be familiar with the product
that you're
>> and whatever marketing tool you use,
there should be a positive return on
investment.
>> So that's what um they, you know, the
the people who are starting, I would say
[clears throat] need to focus on.
>> It's a stream of revenue. Whatever
marketing tool they are doing, it's also
a stream of revenue that's contributing
to the business.
>> Yes.
>> Uhhuh. Now, have you have you
experienced both the old way of
marketing and also the new the new
Definitely. So, what can you say creates
more impact when you compare them
between the two?
>> Both, bro. Both have impact but in their
own ways.
>> Yes. Both both have a positive impact.
But I would say if if I'm to get deeper,
>> um for us it's it's more groundwork.
>> So the old school way still is effective
>> and relationships still matter.
>> Mhm.
>> A lot a lot a lot.
>> Relationships with customers and you
know it it's very important as well.
>> Mhm. uh I was just thinking to myself
where when you when you start now
creating a product even when you start
creating a business there's a lot uh
natural business rather than a billboard
there's a lot to put uh into mind before
even get to to design everything about
it. So can you say some of the key
details in a billboard and how you write
you write um you write maybe what what
message that you can put out there even
the fonts that you use even the colors
that you use even key before before like
a key like for brand visibility are key
things to consider before even start
putting your brand out there.
>> I mean um in in simple words it needs to
um correlate with your target
demographic. So the colors, the theme,
the fonts all need to be correlating
with your target demographic.
>> Mhm.
>> That's that's what I can say.
>> Why do you why do you feel like a lot of
people that vent into snacking really go
for that type of font where it's like
something that it's like let's say a
stylish it's a unique stylish type of
way font. Not really that that type of
official official fonts that we are
normally used to rather written books
and all that. they go for stylish one.
Why is that uh that the the most common
when it come to snacking business?
>> Going back to the target demographic.
So, it's the Gen Z, you know, some of
the millennials and they like funky
things.
>> So,
>> you have to you have to to speak to
them.
>> Exactly. Your brand has to speak to
them.
>> So, we always look at our consumer
>> and that's how we we make our products.
>> Mhm. We know what funky things they like
and you know
>> we look at the social media we see who
they're following
>> who the Gen Z you know is following.
>> It's a it's a let's say a research so
that we can know and understand I think
about your your your target audience.
Now talking back about now about a
business of course every business is a
risk. Maybe can you share what's what's
one that one risk that you you took and
literally paid off after after taking it
and maybe in the beginning you are
doubting yourself and saying okay
there's no need to go in this type of
there's no need to go in this route but
finally it paid off. The risk was
continuing the business itself, bro.
[laughter]
>> The risk was was
just continuing the business because I
can say there was a stage that I was
about to give up.
>> Mhm.
>> I can be very straightforward with you.
After two two years into the business, I
said
>> Mhm.
>> we continued going
>> and um today we you know all thanks to
God.
>> Mhm. Our brands are are are becoming
recognized, you know, across the country
and they're respected. They're respected
for quality.
>> We've been recognized by um, you know,
accredited um sources for the best
packaging and design. So,
>> and digital marketing amongst the big
brands. By the way, it's all the big
brands are normally part of those
events.
>> Mhm.
>> So, normally, you know, we go there and
they're like, you know, who who is this
fly, you know, where have they come
from? Mhm.
>> We were one of the only um companies to
win two awards this year.
>> Yeah.
>> So, you know, and all the big brands
were there.
>> Mhm.
>> So, it felt good.
>> Yeah. Cuz you know, you don't know what
will happen if you have not taken the
risk saying let me continue the the
business. Right now, you're one of the
biggest one. Now, talking about maybe
just want to get to know about uh your
vision is to become one of the biggest
cuz I think you are heading to that the
same direction. But you mentioned
something about being world class. So I
just want to get to know your your
description of what mean what it means
to be world class in this uh business
space.
>> I've mentioned many times that um our
vision is a Kenyan vision.
>> Mhm.
>> So you see the same way that South
Africa is known for exporting products.
>> Mhm. M
>> we want to put Kenya on the map as well
>> as an exporter to African countries.
>> So first of course we we um hit the
Kenyan market well but the next step is
to also
>> put Kenya on the map as a renowned
exporter
>> for high quality products
>> and um
>> inspire others to do the same
>> because we've got a wonderful country.
>> We have wonderful people here. Mhm.
>> And we have the potential to be where
South Africa is,
>> you know.
>> Uhhuh. What can you say is the main
limit? What really limits most of the
business so that we can get to the point
where we can even export our products
rather than importing most of those
products? What can you say?
>> Look, I would say you know I
manufacturing is not easy bro that is
the main constraint.
>> It's very um capital intensive
manufacturing. you need quite a lot of
capital to start industries
>> and of course the ability of risk
takingaking.
>> Mhm.
>> So manufacturing is a huge risk.
>> Mhm.
>> Um which can either grow you
exponentially
>> Mhm.
>> or
you know it it can also it has two
sides.
>> Mhm.
>> Um we need to take more risks. We need
to to um you know um start more
industries in the country.
try new things
>> and um look at the surrounding
environments and how we can improve our
products.
>> So then one day we can put oursel on the
map as a as a renowned exporter.
>> Mhm.
>> At least in Africa.
>> In Africa.
>> Yeah.
>> Now maybe you have interacted with a lot
of business owners with a lot of um even
a lot of businesses around the region
around in Kenya. Maybe have you noticed
maybe some of the gaps that you are
lacking rather than let's say you have
mentioned something about not being able
to to expose some of your products maybe
other gaps that you've you've noticed in
our in our business sector
>> comfort zone I would say
>> you know I've interacted with several
you know business owners and business
people
>> and um what I can say is there's two
types of uh business owners there's the
ones which want to shoot for the sky and
They're the ones which are comfortable.
>> Mhm.
>> So the ones which are wanting to shoot
for the sky and keep going and going and
going, I can say they're producing
amazing products like you know one of my
mentors he's creating worldclass
products
>> which are being exported in Africa which
are being exported in Middle East and
other people are just content.
>> Mhm.
>> They're like look we've we've made our
business where we're doing well.
>> Mhm.
>> And um we don't see the risk is worth
it. Mhm.
>> to to now go to the next stage.
>> Mhm.
>> So they just afraid to take the risk and
also to to explore what they can do for
the businesses.
>> Exactly.
>> That's what I think.
>> And you you never know what can happen
after after taking that risk cuz it work
for you to go and work for many
businesses. But let's say let's say for
young person uh who wants to start a
company cuz I believe that starting a
business is really really simple
compared to starting a company. So what
can you say uh really it takes? What's
what's the that one skill that every
company owner must have so that they can
make sure their business can even boom
out there.
>> First of all, the initial risk is very
important.
>> You just try.
>> Mhm.
>> Go for it.
>> Mhm.
>> Who who you if you lo if you lose, you
lose. You keep going.
>> Mhm.
>> You know, if it succeeds, you never know
um what what can be the outcome.
>> So, the first thing is just to take the
risk.
>> Mhm. And the second thing is take
accountability for it.
>> Don't blame others for your downfalls.
Don't blame others for your anything
that has not gone right.
>> Take the risk.
>> Take the right steps and go for it.
>> It's as simple as that.
>> You know, start with a and and study a
business that um you can facilitate or
you can you can run
>> something that is is somehow simple at
the start
>> and then grow. Poly you know you grow
you grow you grow.
>> Mhm. Everything takes time. Also
patience also also applies a lot in
business.
>> Patience is very important man.
>> Mhm.
>> As an entrepreneur if you don't have
patience then you can't last.
>> Yeah.
>> You can't last brother.
>> And I think that's that's where a lot of
entrepreneurs are failing because they
want the quick the profit. They want the
quick grow but they should know a
business does not grow overnight.
doesn't grow with within a month or so.
It takes time. So
>> what comes fast goes fast. That's a
philosophy in my life.
>> Mhm.
>> Easy money comes and it goes very easily
as well.
>> Exactly. Mhm.
>> So focus on the hard buck because that
hard buck will stay with you for a long
time.
>> Mhm.
>> And it will build you. You see, one
[clears throat] of the most important
things is on a business journey
>> is that you don't build the business,
bro. You build yourself. Mhm.
>> When I first started business
>> Mhm.
>> I can't even compare how I was to how I
am now.
>> True. True. Cuz you have in the journey,
you have learned a lot of things. You
have been exposed to a lot of things as
well. So you have changed your mindset
on also your perspective on some of
those things that you you did not know
back then. Yes.
>> And I think that's the most important
part. So just understand it's a journey
that you have to go through. Every
business owner, every every company
owner has gone through it. So for you
even when you're going to start a
business is a step by step by step step
by step. Now uh just finishing up
because I think the time is not really
on your side. You I think on your quote
you said something about let's watch as
a flying flying fly flying snack get to
the next level and also skyrocket out
there. Maybe what's next? What's coming
next?
>> There is something coming next. That's
what I can tell my consumers. M
>> um maybe on the next uh interview we
have
>> I will have the product and I will show
it to you. But we are we thank God we
are getting into a new
>> sector as well in the same line
>> and it's coming very soon and I'm sure
our consumers will love our products as
usual.
>> Mhm. Yes.
>> So just wait and see just be curious
enough and with time we'll know what
what coming next. Uh before even we
finish up I just want to look on social
media and look at what really was posted
there so that I can read some of the few
comments then I'll get to to finish up
but for now let's look at make sure you
go to our social media page at44 channel
as I mentioned then you put up a
question maybe you can share you can
share the your thoughts as well you said
good morning
let know Lisa would you buy Kenyan would
you buy Kenyan if it cost more brand
Ghana Kenya
deserve more hype. What do you think
makes a brand stand out? So that's the
question that we had asked our viewers.
So
Gloria Gloria morning as well Gloria
tune in from county breakfast already
for me brand in I deserve more hype
fashion and streetear design
for me I think brand stands because of
consistency and connections as mentioned
then
to you
then spoiler
Thank you so much. Then we have
inspector
morning as well. Then we have Gimy and
some amazing amazing Gimy Mug. Thank you
so much. Then Malia tuning. Thank you so
much as well. Selector a good morning.
Good morning as well. So that's some of
the few comments and also big up big up
to creatiness moves also. Now, can you
can you maybe share your thoughts? Maybe
which brand do you think apart from now
from the snacking snacking business,
which other brand do you think deserve
more hype and also more recognition?
Just to finish up
there's a lot, bro.
>> But uh I'll go back to our heritage
which is chai.
>> Mhm. [laughter]
>> Our tea is amazing.
>> Yeah, she is amazing bro.
>> You know, Kericho Gold is an amazing
brand.
>> Yeah. Yeah. And it's a very underrated
brand actually.
>> There's there's quite a few.
>> Mhm. which are on the
you know export quality.
>> There's quite a lot and
>> you know one of their main exports here.
>> Yes.
>> Mhm.
>> So that's that's one of the brands I
would mention to go.
>> Mhm. Now now just to finish up of course
that was the on social media you just
asked the question of which brand do you
think deserve more visibility and also
more hype. Maybe just for our viewers
out there maybe a young man or a young
lady have seen you today or was being
motivated by you. Maybe what's that one
advice that you have worked with or you
know about that uh you can tell to our
viewers you can look at the camera
directly and tell them can speak to them
and tell them uh you can give them that
small advice that they can work on
before they start a business or when
they're just continuing their business.
>> So I would advise a young man or woman
>> to stay disciplined
>> um stay focused on your purpose
>> and stick to your values and principles.
However large you grow,
>> continue the hard work and make an
impact to the society. That's the most
important.
>> And obviously always stay spiritually
connected
>> because without the hand of God
>> Mhm.
>> you can go far.
>> You cannot go far.
>> Yes, that's that's my advice.
>> Amazing. Amazing. Had a lovely
conversation. Maybe where can they reach
you on social media or the where can
they reach your company to be specific
or you your personal handle on social
media? So there's the Pilot Snacks K. I
would say I'm not very active that much
on social media,
>> but Pilot Snacks K on Instagram and on
Facebook, on Tik Tok, it's there as
well. Pilot Snacks Kenya.
>> Mhm.
>> Yes.
>> Do you have a maybe an website where
they can go and also see the products as
well?
>> Yes, the website can be linked from the
from the social media.
>> Okay. Thank you so much for coming
through. had a lovely conversation and
as well I know our viewers out there had
insights and also they had a lot to
learn from you. So the journey motivated
a lot of young people so motivated me to
be honest also motivated me so I can I
know I can start a company to
>> that's your purpose you know we have to
the next generation is the future we
have to motivate them and
>> we need the next generation has to be
better than the last one. Yeah, exactly.
You have to do something some things
differently than what we had. But but uh
amazing conversation. Uh thank you so
much. But for now, we have to stop at
there. Maybe get to have another chance
to get to know even know more and also
to see where your business is going to
reach cuz I know you're going to even
far level. You're going to this the
rockus is only the start. So we want to
see where you're going to land. Not
really to learn but to continue booming.
>> Thank you sir. I appreciate. Thank you.
>> Okay. by for viewers. We're going to
stop there, but don't go anywhere cuz
brand is just coming up with a lovely
aqua and close conversation. So, make
sure you don't miss that conversation at
on social media social media. You can
find me at James uh on my social media
page that all social media page John. My
personal name is James. But don't go
anywhere because Brian Saka just coming
up in just a few moments.