Video summary
The webinar introduces Livemore.ai as a specialized platform designed to empower Medicare agents to leverage artificial intelligence effectively by 2027, warning that ignoring this technology will leave them behind in an increasingly competitive market. Leah Pooio explains that managing a book of business has evolved into a complex challenge regarding calendars and workload due to condensed enrollment periods, a problem general tools like ChatGPT cannot solve because they lack specific medical data. In contrast, Livemore IQ operates within a strict CMS-compliant framework, processing over 12 million pages of structured Medicare data to encode rules directly into the system. This capability allows the AI to simultaneously hold and analyze 6,000 plans, formulary changes, network updates, and client profiles—tasks that are impossible for humans to manage alone.
Key functionalities demonstrated include automated data capture through the "SO Agent" tool, which consolidates health profiles, Blue Button consent, and signatures while instantly pulling current plan details from CMS to shift the agent's role from data gathering to confirming specific needs during the first call. The system provides real-time monitoring that updates formulary and provider data every 30 days, alerting agents immediately if a client's drug moves tiers or switches plans without authorization, thereby allowing for timely intervention before commissions are lost. Additionally, a plan analysis dashboard enables agents to instantly find the best matching plan for their entire book, surfacing critical findings such as out-of-network providers and potential savings, while deep dive features allow users to access evidence of coverage documents and answer contextual questions via an AI co-pilot named "Ask Aaron."
The platform is built to integrate with various CRMs like GoHighLevel via API or upload features, offering carrier-neutral and FMO-agnostic solutions that ensure HIPAA compliance and data ownership for clients and agents, though it requires Blue Button consent for full monitoring capabilities. Pricing starts at $99 per agent monthly for the Pro version, with a special 50% discount offered to webinar attendees who can obtain discount codes and email addresses through follow-up communication. The presenters emphasize their strategic approach of using AI to reduce administrative complexity while simultaneously enhancing agent-client relationships, encouraging viewers to explore various AI applications for client outreach and consider becoming customers or attending a demo.
The session concludes with logistical details regarding the availability of the recording on the company website or LinkedIn within two to three days, alongside free resources like the "LiveAI Landscape Report" accessible via newsletter signup. The speakers express gratitude to Christine for managing the slides and videos and extend good wishes for the attendees' AI careers, reinforcing the message that adopting these tools is essential for navigating the future of Medicare sales. With sign-offs from locations in South Carolina and New Jersey, the webinar ends by urging viewers to embrace these technological advancements to stay ahead in the industry.
Read the full video transcript
What is going on you guys? Welcome back
for another amazing part of our webinar
series. I love bringing on amazing,
impressive companies who are doing big
stuff, who are helping agents at the
highest level. And I'm so excited for
tonight's webinar because I've been
working with with these individuals in
their company um for really the last
couple years. I'm incredibly impressed
by what they've built, what they're
doing, how they are helping agents crush
it towards the end of the year during a
every single year. Um, their company is
called Livemore.ai.
Unbelievable company that is blowing up
around the country. And tonight's topic
and the webinar is how AI is changing
Medicare sales in 2027. I'm a big
believer in AI. I think AI continues to
grow. It is such a I also believe if you
ignore AI, like if you drop off and you
don't stay till the end of tonight's
meeting, that I'm telling you, AI
can help you a ton. It will leave you in
the dust. It the agents that were you or
that are using it leveraging have a
better chance of getting ahead. Um we
use it a ton in our company. I'm a big
fan of AI and so so excited for what
they're doing in the AI space. Um also
I'd love to know man uh um if this is
your first webinar with us, second
webinar with us, how many webinars have
you been on? Jump in comments below and
let me know. I do believe I turned
comments on. So let's see right now. Uh
is this your first webinar? Second
webinar? Trevor says first timer. David
says first. I love it. Very cool. Good
to see you, buddy. Uh, also another
David first. Pauline says first. Lydia
says second. Uh, very cool. It's like my
456th, in case you're wondering. Okay.
Uh, Melissa says multiple. We got We got
second. We got first. What's up,
Melissa? Uh, good to see you. We got
first. We got first. We got several
first. More than I can count. Amazing.
Lori Russell, let's go. Darwin first.
Fernandez first. Uh, from Reno. Okay,
cool. Also, do that. Let me know where
you're watching from. I'm in
Springfield, Missouri. Um, in our
office, we got about 6,500 square feet
here in Springfield, Missouri. And
that's our sales team right outside.
Studio is right behind me. Actually,
giant TV's in the way, but studio's in
there somewhere. Um,
Paul Oh, wow. Let's go. Amazing. Uh, pal
is in uh Springfield. We got Puerto
Rico. We got California. We got LA. We
got Texas, South Carolina, South
Carolina, Florida, Austin, Texas. Very
cool. I'll also be up in Newark, New
Jersey. I'm flying actually tomorrow.
We're doing an event there later this
week, which I'm excited about. Um, South
Carolina, Tucson, Miami, Texas,
Michigan. There's a chance that we move
8% 2027 down to South Texas in mid July.
Coming soon, by the way. Stay tuned.
Excited for that. Um, cool. Well,
appreciate you guys being here. Again,
I'm so excited for tonight's webinar.
I'm without further delay, I'm going to
throw it to them so they can jump in and
train and teach about how AI is changing
Medicare cells in 2027. And so, please
welcome Leah Pooio from LiveMore. Take
it away.
>> Thank you so much, Cody. Thank you for
having us. I appreciate you sharing this
topic with your network. And, you know,
I also just want to thank all of you for
taking time out of your busy schedule to
be here. A 2027 is here and this is the
first year where you as an agent can
walk into A with a real advantage. And
so today we're just going to show you
how AI is changing Medicare sales and
what that looks like inside a platform
that I can honestly say is built by
agents for agents. And we have been at
this for a while. So, I know each of you
watching are really thinking about the
same thing right now. And what you're
thinking about is your book, right? What
is changing in the market? What's
changed for your clients?
When is the data going to drop so you
can start strategizing? The list just
goes on and on. And here's the thing,
managing your book is twofold. It's both
a calendar problem and a workload
problem. Because by the time you have
the full picture of the market and you
compare that to what's changed for your
client, you truly only have days to get
them enrolled. That's days to make the
outreach, days to find the best plan, or
you could potentially lose them to
someone else. And so today, what we're
going to focus on is why this year can
look and feel different than every other
a before it.
So now the calendar isn't changing.
Okay. But what is changing is how much
work has to happen inside that condensed
period of time. So Medicare data has
always existed. There's plan documents,
formularies, provider networks, claims.
The problem is it's always lived in a
hundred different places in a dozen
different formats. So you're talking
over 12 million pages of data and nobody
can read all of that. Not an agent, not
even an entire agency. And so what we
did at Livemore is we structured all of
that into a CMS compliant data system.
So we encoded the rules of Medicare into
the system first and then let our AI
agent models operate inside that
framework. And that's what makes us
different from general AI tools out
there. So if you think about chatgpt or
claude live more IQ operates through a
strict CMS compliant framework.
So now in our platform the system is
processing like I said over 12 million
pages. If I put that that into context,
that is roughly five billion tokens of
data pulled out of those documents and
turned into something that a system can
now reason across. Okay? And once that
data is structured, our AI agents not
only store it, but now they can process
it, they can connect it and they can
analyze it against a Medicare agent's
book. And this is what allows LiveMore
IQ, which is our AI automated platform,
to instantly surface the best match plan
and tell you which clients need
attention and when. And that's truly the
shift. It's not that AI is smarter than
any of us. it's that it can hold 6,000
plans, every formulary change, every
network update, and every one of your
clients at the same time, which is just
something that's not humanly possible.
And so for this a
Yep, perfect. Sorry, I think there was a
lag on my side. So for this agents
have the ability to put AI automation
into practice across your entire book
and get instant results. And that's what
we're going to focus on today. Right. I
just want to add that um AI automation
doesn't end when AE ends. So it will the
platform will continue to analyze your
book through OEP and as things change
for your client throughout the next
year. So here I'm just going to give you
two examples and then we'll jump into a
video recording and then into a live
demo of the platform. So if you think
about your book and all the things that
can come up throughout the year, you're
going to have a your client is going to
take a certain drug and that drug can
potentially move from tier 2 to tier
three in January. And under the old
operating style, nobody catches that
until she calls you in March and she's
confused about her co-pay. Now, Livemore
IQ is going to take the updated
formulary from CMS that drops every 30
days, run it against your entire book,
and surface this client on your
dashboard, and let you know before she
does.
There's one more example I want to give
you, and then we'll jump in. So,
and this example is by far one of the
number one things that we hear from
agents, okay? And one of the number one
things that you've been asking for, your
client switches a plan. So maybe she got
a call from a number that she didn't
recognize and said yes to something that
she didn't fully understand. And under
the old model, you don't find out until
October or when your commission stops.
But now in LiveMore IQ, you as an agent
can give your client the ability to
connect us with her live CMS data. And
once you do that, we can tell you within
10 to 15 days that she is changing
plans. So now you can outreach her and
you can potentially fix it before she
gets switched to that plan and finds out
that that really wasn't the plan for her
and you already had her on the best
match plan. So this is just two
different client problems. It's the same
underlining solution. There's structured
data and a system that can analyze and
reason across it instantly.
So, I'm going to take a breath.
But this is the part of the job where AI
makes the difference, right? Because
it's not replacing an agent, but it is
replacing the manual grind that buries
you. And so, we're going to walk you
through what that actually looks like.
And just to set up the video that you're
going to see, set a little bit of
context for you. This is an agent that
started with our SO agent. Our SO agent
is more than just a scope. It's going to
capture your client's health profile.
It's going to capture their blue button
consent and their scope of appointment
signature all in one place. You'll also
get to see the type of data that once we
connect to CMS instantly pulls in. And
again, that's the part that's going to
change how you operate because now you
can quickly shift from confirming the
drugs, confirming the providers, and
right into a plan fit conversation on
that first call. So, just take a peek at
this video and then we'll hop into the
live demo.
From the LiveMaiq so agent form,
beneficiaries can review the Medicare
information that will be accessed, how
it will be used, and what LiveMariq will
and will not do with it. Once they
confirm they authorize access to their
Medicare information, they select
connect with Medicare.
There are four options for signing into
their account. In this example, we'll
use medicare.gov.
Beneficiaries can create an account from
the login page. If they already have an
account, they enter their username and
select continue. They are then taken to
the next page to enter their password to
log in. For those who need help with
their username or password, reset links
are available here as well.
The beneficiary is taken directly to the
share your information page. It explains
the sharing period, how to stop sharing,
and the required and optional
information. It also links to Live
Marikq's privacy policy, terms and
conditions, and support email. After
selecting share, the beneficiary returns
to the SO agent form, which confirms
their Medicare account is connected.
The scope of appointment is the last
page of the SO agent form. The
beneficiary makes their selections for
products to discuss, acknowledges their
agreement, and then signs
electronically.
Once finished, their data flows in
automatically,
combining their blue button data with
what's captured on the SO agent form.
The client's profile populates
immediately.
While the beneficiary provides their
basic information and benefit
preferences, blue button can fill in
their current plan, providers, MBI, part
A and B effective dates, prescriptions,
and pharmacies.
That changes the conversation. Instead
of searching to understand a client's
utilization, the agent is just
confirming which drugs and providers
still matter when finding the best
matched plan. Once it's all confirmed,
hit run analysis and head into the plan
analysis dashboard.
Plan analysis surfaces the best matched
plan allowing agents to enroll in the
first session.
Okay, so that was just a quick video
of how easy it is for you to capture
consent from your client
and then have all of that information,
their drugs, their providers, the most
recent plan that they're on autopop
populate for you. And again, this is
where we're shifting the conversation
from now. you can confirm the drugs and
the providers that still have meaning
and that they want to make sure are
incorporated. And then
and then when you go into um plan
analysis, we'll show you what
information you're going to get around
the best match plan. And I'm going to
get to questions right after we finish
this quick live demo if that's okay.
So, you're going to pop into what
Christina is going to pull up for you is
Livemore IQ. And there are multiple
different features and functionalities
within Livemore IQ, but we're going to
focus on plan analysis and the dashboard
that you'll have access to that's going
to be monitoring your um client data.
So, this is your analysis queue. All of
your beneficiaries will be analyzed 247.
And again, we up we update um plan data
annually
and then two additional times throughout
the year we connect to carrier APIs. And
so whenever there's a change made on the
carrier site, we're pulling that in. We
pull in formulary data every 30 days. We
do have a relationship with CMS. That's
how we are able to provide blue button
access and consent to your clients is
through that relationship. We also sit
on the CMSV3
advisory council.
So we pull formulary in every 30 days.
We pro pull provider in every 30 days.
Provider is pulled from multiple
different places. We are going to the
carrier sites. We're also pulling in
from CMS. You're going to see this year
CMS has much better provider quality
data as it has in years past. But again,
provider data is never 100%. But we pull
that in and we update that based on the
data that's provided every 30 days. That
is what is being used to run the
analysis. We also have pharmacy data. So
you're going to see all of your
beneficiaries analyzed. And we're just
going to go back to the use case of the
client that just filled out all of their
information. So that was a Margaret.
You're going to pop in here once you're
done with Margaret and you're going to
open up
your um plan analysis on Margaret
specifically. And what you see here
based on the plan that she is in that we
pulled in from her CMS data, she
probably also told you over the phone,
yes, I'm on Humanana Gold.
The platform is telling you that she has
an out-ofnet network provider on her
current plan. It's also going to tell
you that she might qualify for special
needs and that switching to AARP
could save her about $175.
Okay. So,
the platform is going to recommend the
best match plan. The plan data and the
plans that it surface is pulled from
your profile. So, this is going to be
based on plans that you can sell. If you
want it to be all plans that she has
access to, we can set that as well. On
the lefth hand side you see the human
gold. On the right hand side you see the
AP and we give you some super highlevel
information about that. Then you can
scroll down to specific findings.
Once you scroll down here we'll tell you
the cost opportunities the network. So
Dr. Farazzi is out of network on
Humanana Gold but in network in AARP and
the other two plans that we're
suggesting.
This allows you to have a conversation
with your client specifically around the
plan that you're recommending, the why
that you're recommending it, what it
could potentially save her, and if you
want to go deeper, you can click on our
planinder within the suggested first
plan.
And you can go deeper into that specific
plan. Every plan card is going to give
you access to documents. So we will give
you access to the evidence of coverage,
the summary of benefits as well as the
ANOCH. So you can get access to any ANOC
within our platform.
And if she has a specific question about
dental benefits, you could pop into
benefits, pop into dental,
and we are going to share with you all
of the information around dental
benefits. An agent will never need to
open up an evidence of coverage. You can
see the shared allowance across
comprehensive and preventative. You
could also see all of the services that
are provided under comprehensive dental.
If you um are interested and prefer to
use our Ask Aaron co-pilot, you can pop
into the co-pilot and you can ask her
questions as well. She is contextaware,
so she knows exactly what plan you're
on. You don't have to put in a plan ID.
You can just ask for benefits and she
will surface it.
If we now pop back into plan analysis,
there was a question that popped up. So,
you can use this for a new client. If
they are not on a plan or you don't know
their plan, all you have to do is put in
their drugs and their providers. There's
a section in the health profile where
you can pick for benefits,
vision, dental, and you could put if
something is a mustkeep or a nice to
have. If you choose a mustkeep, the
analysis is only going to return plans
where
um the benefit is available.
If for some reason they're on a drug and
it is not covered under any plan, it's
going to surface the next best match
plan, but it's going to let you know
that that drug is not covered across any
plan.
So this is Margaret. If we go back to
the queue again, you can look at all of
your clients. And so you might see here
today I'm going to work through my
criticals. We have a legend that tells
you what each status means. You can sort
by status as well if you want to focus
on your criticals. Your criticals really
mean there's a drug that's not covered.
There's another plan that has it. And so
if we look at Leonard, here's another
example. Leonard can save
um it looks like $1,200 a year on this
plan. and there's a prescription that's
not covered on the current plan, there's
a similar plan could lower the
medication costs.
Again, we're going to let you know if
your client may or may not qualify for
special needs or C snip, but again,
we're not going to make a recommendation
that we're just going to gear you back
towards having a conversation
here. Leonard is on devoted and we're
recommending Humanana. You get the
talking points as to why.
And then if you scroll down, you'll also
be able to dig in to see for drug
coverage, right? Fluoxitine is not
covered on the current plan, but it is
covered on the plan that we're
recommended. And that's where the
savings is going to come in. So the
platform is going to look at what
they're paying by it not being a covered
under the current plan and what they
could be saving. And so that's where
that comes from. down at the bottom,
you're always going to get a drug
formulary.
So, we're going to show you all of the
drugs that were taken into account for
that specific analysis. And you can see
that it's not covered under devoted, but
it is under the two Humana and the one
AARP that the um platform is surfacing.
The final thing I'll talk on here and
then we can open it up is we do show you
the rankings and how everything is
weighted in the analysis
and you can have access to that.
So now we're going to scroll back up.
We're going to go back to the queue.
You have your criticals, your warnings,
your opportunity, your info, and your
good fit. These all have different
severities to them. The goal is that
you're getting the majority of your
clients by the end of a into a good fit
plan. And again, these all pull from
your profile. So, they're for the states
that you're licensed in, the carriers
that you're appointed to, and those are
the clients that you're working with.
This is just a snapshot of
the platform and everything that you can
do within it when it comes to plan
analysis. And now if we want to stay in
here, Christine, and we can open up the
chat and answer a couple of questions.
I'll pop in and answer. I'll look for
the questions.
Okay, so there were a couple of
questions specific to new clients.
So with the new clients, it says, "What
about a new client to analyze their plan
quote an internal plan quote
alternatives? Will this work
efficiently?" Yes. Again, I think I
touched on it, but as long as a platform
has their basic information
and any drugs or providers that they
might be taking, the system is going to
return a result. The system will turn a
result if there are no drugs and no
providers. And then it's going to
default to 100% based on the best cost
plan. The platform will also there's an
optimization feature. So, if you have
somebody on MA and they would do better
on MAPD because they have a drug, it's
going to give you um the ability to look
at a different type of plan
if that's something that you're
interested in.
Okay, great question. Sounds like this
only works if the beneficiary gives them
permission to run their social. Okay, so
a couple of things. Plan analysis will
work based on the information that your
client is giving you. So you can run
anal plan analysis on your book today
with the same information that you have
in your CRM. What we've done is we've
structured the data and it's going to
run and process it. Blue button CMS
access is just going to allow you to
pull in their data without them having
to provide it fully to you. But it's
also going to allow you to monitor your
client throughout the year. So as
utilization happens, as they go to the
doctor, they have a surgery or they get
moved to another drug, that information
is going to populate into our platform
and you will get notified of it. So,
just like we're updating the platform
with all of the Medicare data that's out
there, we're also updating it with your
client's specific utilization data and
alerting you if there's a special
enrollment period, alerting you if they
added a new drug and it's not on their
plan so that you can reach out and
engage in a conversation with them.
[clears throat] Again, we're also
alerting with you of the disenrollment.
So, one of the things that will not work
without their blue button consent is the
disenrollment information,
but everything else to find the best
match plan
and use plan analysis and not have to
dig into a planinder and not have to
open up an evidence of coverage. All of
that still operates without them
connecting. The connecting just makes it
a little bit more easier and allows you
to monitor things throughout the year.
The other thing I wanted to mention is
there are four ways that they can log
in. So they can do the ID me. They can
also just log into Medicare, put their
username, their password, and it's going
to automatically open up to the Livemore
IQ permission page and they click
accept. So I understand that not all of
your clients are going to be able to log
into a computer. And for those,
unfortunately, we're just going to have
to still see how that relationship with
CMS pans out, if there's other ways that
they will allow consent. But at the
moment, um, clear um, id.mme,
medicare.gov, just logging into their
Medicare account, putting in their
username and password. You can also
share screen and walk them through it.
uh is something that um from the agents
that I talked to they do feel like
around 60% plus of their clients would
be able to do that and as more and more
T65 age in you'll start to have more
clients that can
so is so agent an extra cost. So our
platform there's a basic and a pro. It's
um subscriptionbased
plan analysis with blue button access
comes in the pro version. Pro version is
a monthly subscription fee for an annual
service. You can go to live.ai
and go to our pricing page. Currently,
we're at $99 per agent per month for the
platform for pro. We have a discount for
everyone that's attended this webinar
where you would get it for 50% off for
the first year and Christine will give
you the discount code um towards the end
of this session.
Does this play well with go high level?
So great question. Livemore.iq IQ is
a full feature multimodular AI API
platform and so we are currently doing
an integration with um integrity connect
and we are also doing we can integrate
with agency CRM like go high level Zoho
those are customizable integrations and
so we work with the agency owner but if
you're an independent agent and you have
your book and you keep it with a certain
CRM, we can work with you on how to
create either an API integration or pull
that data in. We also have an upload
feature, so you can download from your
CRM and upload your book into our
system, run plan analysis.
One of the things that does not come
with the offering is enrollment
capability. So, you would still need to
enroll through your current enrollment
channel. What we can do is link your
enrollment engine into LiveMore IQ. So,
you're pushing a button and pushing into
it. Um, but Livemore IQ is FMO and
carrier neutral. So, you need to be an
FMO in order to be an enrollment engine
and we choose to stay neutral.
Is there a way to send them a new S SOA
if they decide that they want to talk
about additional options? That's a great
question. Yes, you can send them another
S SOA. Um, we do have the check all and
uh you can do the S SOA currently
through email. You can also do it over
the phone with them. So, as long as
you're recording your session, you can
do the scope over the phone with them um
and manually type everything in for
them. And then coming shortly is the
text messaging feature for so agent.
So at the moment we don't have the text
messaging to let you know about a new
client. It's all happens within the
platform within your plan analysis
notifications. You get a notification on
your on your dashboard. However, we make
tremendous progress and as we head into
2027, we are looking at the integration
of additional features and
functionalities including text messaging
notifications to an agent when something
has changed in Livemore IQ.
Yes, you can send them a link for
consent. So, it's either an email or a
magic link and you can do it that way.
Agent CRM. So, we have the capability to
integrate with any CRM out there. It's
just going to depend on if we've done it
in the past. It's a little bit uh more
straightforward. If we haven't, it would
just take a one-time integration for us
to figure it out. But we have had
conversations with agent CRM and I would
say yes, we will be able to do that.
When will the integrity integration be
completed? So we are testing we have um
a handful of agencies on our platform.
We have dozens and dozens of independent
agents and we are testing with one
agency on the integrity API
um at the end of this week and then we
will be able to say when it's fully
launched it will be um within the next
30 days
I have. So, this is a great question. I
have to leave. Am I not allowed to get
the discount code? Okay. So, good thing
is we actually have your name and your
email. So, you'll get a follow-up email
after this with the discount code. We
also have a live more landscape report.
This is an interactive report that the
moment the CMS landscape file drops, we
are going to publish a landscape live
more report. And in there you can look
at what is going on in your market by
county, by region, and you can look at
it at the plan level. And so this will
give you all the market insights. What
plans are exiting, what plans are new,
what's being absorbed, service area
changes. You can see that in an
interactive report that you can drill
down to and play with. Everyone on this
call is going to get that report in
their email as soon as the landscape
file drops. You will also get the
discount code.
Yes. So, is there an agency account for
agency owners? So, an independent agent
can subscribe. Agency owners can
subscribe. For agency owners, you're
going to have hierarchy management. One
of the things that we didn't talk about
is our RTS manager and Livemore IQ. The
platform is going to [clears throat]
it's a one-stop shop for managing all of
your RTS for an agent. So, you're just
going to come into your profile and put
in your NPN and we're going to pull in
your licensing information from NIPR.
We're going to pull in the carriers that
you're appointed to and um help you
manage through your compliance. So for
AHIP, we're going to the platform, not
we, the platform will let you know how
much time you have left on your HHIP.
Once you've completed it, you upload the
document. We have a document reader.
It's going to populate everything. For
agency owners, you can put all of your
agents in under your agency. You'll be
able to see uh where your agents are as
far as their RTS status. You'll also be
able to give them access to the platform
and all of the features. Again, the
features and functionality are modules.
So, if you come to Livemore and you say,
I only want this feature, we can do that
for RTS manager. And then you can get
and otherwise you can go with the basic
or the pro.
Is our client data protected? Yes, your
client data is protected. Not only that,
you own your data. So what Christine um
was showing you is not only is your
client data is your client data
protected, but also your client's data.
So your client can request
that their information be removed and
that we stop the CMS blue button access.
And so in order for us to receive
approval, you go through a deep dive of
your app. They're giving you
recommendations on your app. And so
that's why you see here remove Medicare
connection and data. That is where if
your client comes to you and says I no
longer want my data being accessed, you
would pop in here and you would click
that button and now we shut it off. If
you want to delete your beneficiary, you
can delete a beneficiary. We store that
data in tables under the agency or the
agent registry for the appropriate time
to stay CMS compliant. But again, HIPPO
compliant um CMS standards all are
within the framework of which we've
built Livemore IQ. We can share our
privacy um um documents with you.
They're on our website. They're also
will be in your instance
possible white label. Yes, I would say
to reach out to me if you're interested
in white labeling the product, but
absolutely also within your instance,
you can um set it up with your agency
logo and your agency color scheme. When
your scope of appointment goes out to
your client, it will have your logo on
it and it will be coming from you. The
email thread will be from living.
but it will be branded as coming from
the agent. And if they're working under
an agency, it will be branded from the
AY's logo.
Not at all. So, it says, "My imo uses
Sunfire. Will this be an issue if I sub
subscribe?" Not at all. Like I said,
we're doing uh API integration with
Integrity Connect. We are not um an
enrollment engine and so you can do
everything in here. You will need to
leave the platform to do the actual
enrollment.
We are not an FMO. So we do not have a
one-on-one relationship with Sunfire.
But if you're an agency owner and you
have a Sunfire instance and you want
that connected to LiveMore IQ, that is
something that can be worked out. But in
the moment any agent any agency can be a
part of our platform and we will work
through from API integration connecting
the CRM and then connecting the
enrollment flow.
Will the client receive confirmation
that the access has been terminated?
Yes.
And I think I may have gotten to all of
the questions. that we have so far.
Hold, please.
Okay. Does the Medicare beneficiary get
a disclosure that the agent is sharing
their info with your company? And if
yes, do they need approval? So, your
client is actually sharing their info
with LiveMore IQ. You have access to it
as their agent on record and them being
your your client in the platform. So
there's no additional approval, but the
only way an agent will get that access
is by being a part of the platform and
then live more requesting that access if
that makes sense. You can schedule a
one-on-one demo because there's a lot
more that we can go into. Um you just go
to livemore.ai or click on the see live
in action button in the comments.
Please explain the workflow with CMS and
a new client. If I text them a link and
pull in their data, what else will I
need to collect?
So,
we're going to pull in their um
we're going to pull in
their providers,
their drugs.
We're going to pull in anyarmacies that
they have on file.
We're not going to pull in benefit data.
We're going to pull in their current
plan
year,
their um
Thank you. their MBI,
their Medicare status, their effective
part A and part B dates, current carrier
that they're with,
and then um this is the drugs and the
providers.
I'm unsure of exactly the demographic
information. I believe you need their
first name, last name, date of birth,
and all of that, but that should be it.
That should be the majority of what you
need and then we will pull everything
else in. Again, it's not going to pull
in benefits. So, you're going to want to
have a conversation with them around
what type of set benefits, if any, they
that they would like.
Um, let's see.
Can we then just do a sideby-side
comparison? So, what you'll do is you'll
pull all the information in and then
instead of them providing you their
providers and looking at their pillcase
and reading it to you, now you're just
confirming. Okay, do you still see Dr.
Cho? Do you still see um Dr. Walters? Is
Leiniprol is this something that you're
still currently taking and you're just
navigating the platform and you're
saying yes, no? You might take a doctor
out if they say I haven't seen that
doctor in a year and a half and I don't
need him to. But in the platform, you
can also mark who the primary care
provider is because a lot of your
clients are going to have five, seven,
10 doctors. You mark who the primary
care provider is. You also mark if
they're if they're needed to be in
network or not. And you can do that for
the providers must keep
um prefer to keep. Again, this will all
be taken into consideration in the
analysis. And then you can do it for the
drugs as well.
We will have their plan benefit, won't
we? With their plan. Um, you will have
their plan, but it doesn't mean when I
say plan benefit, what I'm talking about
is we have a benefits section in here
and you can go through it with them and
you can say, and we'll pull it up for
you right now.
Um,
oh, I was talking about, I'm sorry,
Christine, I was talking about in the
health profile of the client where they
can choose for Margaret where they can
say her look at the different benefits
and you can go deeper than this, but
there's a section where you can say of
dental, here we go, supplemental benefit
needs. So, this is just a high level of
them. Um, you can go into way deeper in
the future, but dental, is it needed? Is
it a nice to have or is it not needed?
Vision needed and it's all going to take
into the consideration. We're only going
to turn return plans that have it,
right? Inhome support, we're going to
move that off. We've gotten feedback
from agents. That's not really ever
covered. And so, inhome support won't be
on the top of the needs. But you can go
into like Christine was just doing into
Planfinder and do a deeper dive into it.
So, in the past, the blue button showed
drugs taken years ago but are no longer
taken or the drug was only short-term.
It took a lot to clean it up. Does this
issue still exist? That is a great
question, John. Right now, we're looking
at um if we could put a limit on how far
back we go to pull. And the feedback
that we're getting from um agents
because like I said to everybody, when I
say built by agents for agents, I truly
mean it. We did a year and a half with
agents um in private preview helping us
build this platform.
And so, uh we get we get mixed feedback
on should it be one year, two year,
should it go back even further. So, if
you want to come and subscribe, I'll
have an answer for you on how far it
goes back and if we're looking at
altering that.
Yes, you'll know what their co-pays are.
Absolutely. So, you'll know the plan
that they're on, what the co-pays are.
Um, again, with the plan analysis, we're
going to tell you the best match plan,
and then you can see here
what the co-pays are within each of the
different benefits. I apologize if I
didn't understand your question at
first. Right. So, for example, you have
primary care physician services under
this plan is a $0 co-pay. Occupational
therapy is a $25. It's telling you if
it's in network. It's telling you if
there's a referral or an authorization
that's needed. You could also click the
button and go deeper into that into any
one of these.
Right. So, chiropractic services, $20
co-pay referral. Yes. prior off. Yes,
this is called Livemore IQ. You can go
to livemore.ai and you can look up the
um pricing sheet. It's going to show
you, Kim, all of the features and
functionality. You'll also get a
discount code for joining the webinar.
That will come to you in your email
along with a Live More Landscape
interactive report. That report will
come in a couple of weeks. I think maybe
a week and a half to two weeks they
should be dropping a landscape file.
Back to the benefits though, just to
show how um comprehensive this is. Let's
say you are on with your client. And
Christine, I'm going to jump here to
provider, but
every provider in our platform has an
address and a phone number. And so if
you're on the phone with your client,
I'm not saying for you to call the
doctor, although I know many of you
spend many of hours on the phone with
the doctors, but we are going to provide
you, you can see here, it's a very
quick, easy type ahead search. We're
going to search within a 50 mile radius,
and that's more so that the search
returns quickly and accurately. You can
put in the last name of who you're
looking for, and then you can pull up
Lindsay Rogers. You're going to have the
address. You're going to have the MPI
and you're going to have the phone
number. So again, we never want an agent
to have to go and dig for anything. We
want everything at your fingertips.
So great question. I got this Zoom by
registering through Kaboom Leads. Is
this part of what Kaboom offers? So no.
So we've been working closely with Cody
Asins um for a little bit over a year
now. and we had the idea to host this
amazing webinar and just talk about how
AI is changing Medicare sales in 2027.
There's many different ways in which
it's doing that. This is just one of
those ways that we wanted to bring to
his communic his community. Um so no, it
is different separate subscription.
Uh but um we work closely with Cody and
Kaboom leads.
Okay. So, I still don't understand how
can your company circumvent the
stringent requirements from CMS to
handle Medicare beneficiary information
since brokers are anyone under the
downstream are supposed to follow CMS
regulations.
Great question. Um, our platform is 100%
CMS require um compliant. We have a
highly highly structured data system.
We monitor 6 a.m. and 6 pm every day.
CMS, TCPA, do not call and every
regulation out there. We are HIPPA
compliant
and we are on the CMS V3 advisory
council and in partnership with CMS um
we offer blue button access. So, I hope
that clarifies for you the um the
framework in which we've built the
system. Just to touch on that for a
second, if you go into Chat GPT or
Claude, you cannot put client data in
there. When you go into chatt and claw,
those are general AI
systems and they're going to pull from a
universe of data and they're not always
going to tell you did they pull this
from 2025 or from 2026. Okay? Everything
within our AI system is all Medicare
data. It is the most recent data.
Again, 6 a.m. 6 p.m. every day. HIPPA
compliant framework, highly structured
database
all around Medicare data in our
platform. We have MA, MAPD and PDP.
Metagap will be coming. We do not have
metagap um data in our platform for RTS
manager meaning to stay compliant and
all of that. That does cover Medicare
and ACA. So just just to clarify there,
I'm just reading here. So I must have
missed it. Do you drop your clients into
this and can you send the medicare.gov
button or can you only do this face to
face? Oh no, you can do it face to face.
You can do an email. You can do it over
the phone. Yes, you can drop your
clients in here. We have an upload
capability where you can download from
your CRM and upload into the platform.
Uh, also if you are with specific CRM,
we could look at an API integration
where we're pulling that data in so you
don't have to do anything.
And then again, we have the integrity
connect integration and we're working
with a couple organ other organizations
that I'm just not ready to mention yet
where we will have API integration push
and pull.
Um, integrity agents get this for no
charge. No. So, this is not this is
still a separate system. Um, and
integrity connect doesn't subsidize a
live IQ platform. It is a separate
system with a separate subscription.
Integrity in integrity connect you can
pull in for your client. You can pull in
the most recent plan that they're on.
you can definitely do that. And then
they will also um I believe they will
tell you if a provider is no longer
covered. Um one of the differences with
our platform is because you can connect
your client to the CMS real data is that
we're able to analyze that throughout
the year and we're also able to pass you
disenrollment data within 10 to 15 days.
So you'll still be within the 30-day
window. You can reach out to your
client. You can see did you really mean
to change this plan? was there something
that you else you were looking for and
you can try to save that client. So that
is something that's different with
Livemore IQ. Um but right now Livemore
IQ would be an additional subscription.
However, we would integrate our
information from Integrity Connect will
pull into Livemore IQ and any updates
that you do in our platform will push
back into Integrity Connect.
How much is it for the program? Um go to
liveour.ai, check out our pricing. If
you want plan analysis, you're going to
look at the pro version. It's currently
$99 a month per agent and you will get a
discount code uh in this call.
So, we are bumping up against time.
This is recorded and as soon as I get
access to it, I can share it with
anybody who still wants to
um connect or if you have somebody that
you know that wasn't able to join today
and you want to share the recording with
them, send this to them. Also, there's a
link that Christine can relink in here
for you if you wanted to book a
one-on-one demo, if you just want to go
and subscribe today. We are working
tirelessly to make sure that every agent
and agency that wants access to this for
a is onboarded in time. So I would say
if this is something that you're
interested I would go on subscribe can
schedule an onboarding meeting. Once you
subscribe the onboarding team will reach
out to schedule an onboarding meeting
and we will be able to work and get you
all set up.
Um
Rey, you will get that discount code.
Everybody that is in here and
registered, we have your emails and we
will be able to send that to you right
after this call.
The recording, we will see if we can
email the recording. Otherwise, it will
be on our website within the next two to
three days. I don't know if you follow
me on LinkedIn, but if you follow me on
LinkedIn, I'm always posting about
special discounts or certain reports
that if you just go on to live.ai
and um click for our newsletter, you'll
get all these free reports that we're
creating. The Livemore landscape report
is the next one. I just want to say
thank you so much to all of you for
joining. Thank you, Christine, for
navigating the slides and the videos.
Um, I wish you all the best of luck this
AE.
Do yourselves a favor like you're doing
now. Learn about all the different AI
that's out there. There are so many
different ways you can use it. You can
use it on the front end to outreach your
clients. We've chosen to use it to
remove the complexity, to remove the
administrative burden, and to enhance
the agent senior relationship. That is
our motto. That is everything that we
are trying to do here. Thank you so much
for joining and I really hope to see you
in a demo or as a customer. But have a
great evening wherever you are. I'm
signing off from South Carolina.
Christina is signing off from New
Jersey. And we wish you all a very
successful AA.