Harvard Psychologist Shows You How to Make Your Negative Thoughts Serve You | Susan David
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Harvard psychologist Susan David introduces her concept of emotional agility, challenging the societal narrative that emotions are negative directives to be controlled or suppressed. She argues instead that emotions serve as vital data points containing information about what we truly value; for instance, boredom at work signals a need for learning, while parental guilt indicates a desire for connection. By reframing these feelings not as commands but as informational signals, individuals can adapt and thrive rather than getting stuck in internal struggles. David emphasizes that discomfort is the price of admission to a meaningful life, noting that goals like "never feeling stressed" are essentially "dead people's goals." True success requires integrating with our inner world—our thoughts, emotions, and stories—which drives how we love, lead, parent, and live, rather than focusing solely on extrinsic factors. A central component of emotional agility is the practice of gentle acceptance toward difficult feelings like anxiety or anger, which David distinguishes from passive resignation. This approach involves self-compassion, allowing individuals to feel their emotions without punishing themselves for them, thereby creating a safe internal space where they can take risks and innovate. Furthermore, she advocates for "emotion granularity," moving beyond broad labels like "I'm stressed" to identify specific underlying feelings such as disappointment or exhaustion. This precision helps activate the brain's readiness potential, shifting individuals from rumination in their heads into actionable steps with their bodies. David illustrates this with examples of how recognizing a team isn't angry but overwhelmed can completely change leadership interactions and relationships at home. David also addresses the role of early childhood stories that often dictate adult behavior, suggesting that while these narratives are functional sense-making tools developed to help us navigate our environment, they must be evaluated for their current utility. She encourages people to ask if a story serves them or moves them away from their values; being "hooked" by an unhelpful narrative prevents progress and connection. To counter the tyranny of positivity and social contagion that pushes people toward living someone else's life, she promotes identifying core values as qualities of action rather than abstract concepts. She clarifies a common misconception regarding conflicting goals versus values: while specific goals may clash in time or resources, our underlying values remain constant directions we care about, allowing us to find creative ways to honor multiple priorities simultaneously without internal conflict. The discussion culminates in the definition of courage and multi-dimensional success, which David redefines as living a life concordant with one's values rather than achieving financial metrics or fame. She draws on Viktor Frankl’s concept that there is always space between stimulus and response where we choose our reaction, urging people to create this gap through mindfulness and acceptance rather than reacting impulsively from the head. Courage, she explains, is not the absence of fear but "fear walking," meaning it involves feeling emotions with compassion and curiosity while taking steps toward what matters most despite fragility and difficulty. Ultimately, David's impact aims to help people simply "be" by fostering kindness toward themselves, which builds psychological safety within the self and enables them to see others more clearly, breaking cycles of judgment and disconnection that plague modern life.
Read the full video transcript
In my work, I often have people saying
to me things like, "You know, I just
wish the stress would go away. Or, I
don't want to feel angry. I don't want
to feel disappointed." And I say to
them, you know, these kind of goals are
dead people's goals.
Only dead people never get stressed,
never feel the disappointment that comes
with failure, never have their hearts
broken.
You know, discomfort is the price of
admission to a meaningful life.
Hey everybody, welcome to Impact Theory.
Today's guest is Susan David. She's an
award-winning Harvard Medical School
psychologist and number one Wall Street
Journal best-selling author. Thinkers 50
named her to their list of the top
management thinkers in the world and
Harvard Business Review singled out her
concept of emotional agility as one of
their management ideas of the year. Her
TED Talk on the subject also went
insanely viral garnering over 1 million
views in its first week alone. And her
ability to help people navigate the
often brutally difficult internal
struggles of living in the modern world
have made her one of the most
sought-after speakers on the planet.
Susan, thank you so much for joining me
today.
I am delighted to be with you.
It's I think this topic is super
important. It's really intriguing. I
love the way that you've
come into it. And I think the best place
to start with you is to understand the
concept of emotions are data, but
they're not directives. I thought that
was so powerful. What do you mean by
that?
Well, what I mean is we live in a
society that often has this narrative
that emotions are bad.
That emotions need to be controlled. We
need to think positive all the time. And
if you feel bad, if you're having a bad
day, if you feel anxious or frustrated,
or even if you're grieving, that those
emotions are somehow negative and they
need to be then pushed aside because
they're going to get in the way of our
success.
And what I suggest is the opposite,
which is that our emotions have evolved
to help us to adapt and to thrive.
And if we can just be more effective
with them, understanding the data that
they bring,
we can move forward effectively. So,
what do I mean by data? What I mean is
that our emotions, they might not feel
good when they are the things that I
spoke about previously, anxiety and so
on.
Um but that our emotions contain
information about the things that we
care about.
If you're bored at work, that boredom
might be a signal that you value
learning and that there isn't enough of
it in your life right now.
Or if you feel guilty as a parent, that
guilt might be a signal that you value
presence and connectedness and you don't
have enough of it.
So, when we try to understand the
emotions that are being uh
that are there and the the values that
are being signaled by those emotions, it
actually helps us to adapt. So, that's
the data part. The not directives part
is that of course just because I feel
bored doesn't mean I need to go give
notice right now.
And because I feel guilty as a parent
doesn't mean that I am a bad parent. We
need to as human beings be able to have
the skills, these are critical skills in
complex, challenging times. The skills
to connect with ourselves in ways that
help us to be our best. And so, data not
directives is one idea that helps us to
bring ourselves forward. One of the
things I've always attributed my own
success as an entrepreneur to is my
ability to self-soothe. And when I watch
other people and I try to assess what's
holding them back, a lot of times it's
the story that they're telling
themselves. So, they'll get a piece of
harsh criticism and they think that
makes them bad. Like you were saying
about feeling guilty about being a
parent doesn't mean you are a bad
parent. But, somebody would get harsh
feedback, they would shut down. The
psychological immune system kicks in to
make them feel better about themselves.
They reject the feedback and then
they're never able to progress. And so,
your concept of emotional agility really
being around that internal narrative, I
think is incredibly powerful.
It's really important. You know, my work
is really as a psychologist and the core
of my work for literally two to three
decades now has been focused on a single
question. And that question is, what
does it take internally in the way we
deal with our thoughts, our emotions,
and our stories that help us thrive in
the world?
Because we know that how we come to our
inner worlds, our thoughts, our
emotions, and our stories,
this drives everything. It drives how we
come to our relationships, how we love,
how we live, what careers we put our
hands up for, how we parent, and how we
lead. And you know, there's so much of
the focus on success is about extrinsic
factors. You know, what are your goals
and what are the things that are outside
of you. But, really if we don't get this
internal part of ourselves in sync and
feeling integrated and aligned and
values connected, the rest can't happen.
And so, really that's the focus of my
work and it's both about how do you
how do you experience the value that our
emotions and our thoughts bring, but
also how do we prevent ourselves from
getting stuck in them? Because as you
say, you know, we can have a thought.
The thought might be, I'm not good
enough.
The emotion might be something like, I
feel really stressed.
Or the story, some of our stories were
written on our mental chalk boards in
grade three. You know, stories about who
we are, what kind of love we deserve,
whether we creative, not creative,
whether we business people or not.
And those stories can hook us. And no
matter what 90-day plan we've got on our
wall in front of our desk, it's that
stuff that can hold us back. And so,
really the focus of my work is how do we
begin to
move away from these thoughts, emotions,
and stories so that we feel more
connected and we can bring who we want
to be forward.
Yeah, I I want to dive into the process
on that because so you talk about this
stuff getting written into our
chalkboard when we're a little kid.
I am really freaked out to my core like
how much of who we are as an adult is an
echo of things that happened to us when
we were a kid. And look, I get it like
neurologically and I I'd love to hear
your take on this. I I I have a feeling
you're a lot more educated on it than I
am. But like the the the way that our
neurology works such that we are we are
so much of a sponge in the early days.
And it's a great strategy, right? From a
species standpoint, you've got a horse
sort of comes pre-wired with everything.
A human gets to drink in culture to be
shaped by its environment. But when that
environment is dysfunctional, then you
get this dysfunctional adult. I've heard
very credible psychologists say there
are certain things if you don't get
locked in by the age of four, like good
luck unwinding that. And that that
really scares me. And I'd love to know
like what that process is of beginning
to change that story. So, this is where
sort of the central questions of our
lives overlap. Mine is how do you stop
someone's zip code from being the
biggest determinant of their future
success, which has so much to do with
how they were raised? Yeah, and and this
is key. You know, as you mentioned, the
the stories that we tell ourselves,
these stories are actually functional at
a very core level. So,
you know, What do What do you mean by
functional? Well, what I mean is that,
you know, sometimes people talk about
only think positive thoughts or only
have positive emotions, okay? And And
actually, we have around 16,000
spoken thoughts every single day. We
have many, many emotional experiences,
and we have many stories. And there is
nothing inherently good or bad about any
thought. You know, there's nothing
inherently good or bad about any
emotion. These
This is basically your body doing its
job, which is that your emotions evolved
to help you to ward off danger, to
judge, to criticize, to understand, to
pick apart. So, when you have these
difficult thoughts, emotions, and
stories, that's often your body, your
psychology doing its job, which is
basically trying to help you to be uh a
coherent being in the world. And I'll
give you an example of what I mean by
this. You know, when I wake up in the
morning and I hear my baby cry,
my story, which is that is my child that
is crying, that needs me,
is what helps me to tune in that sound
relative to the washing machine that's
going on in the background. So, as human
beings, what we do is we take in all
these stimuli, we take in all this stuff
that's going on in the environment, and
we make sense of it.
And making sense of these stories, even
if they make sense in a way that
doesn't serve us, is sense making. So,
we all do this.
What starts to happen is that we could
have grown up with a story that might be
I'm unlovable. I was always told I'm not
good enough and I'm unlovable.
But then, you know, you reach 30 or 35
or whatever it is, and you start
recognizing that that story is stopping
you from being intimate, is stopping you
from actually moving in the direction of
your values, which is that you want to
feel close and collaborative and
connected.
And so, it's
it's not that there's anything
inherently good or bad about any story,
any thought, or any emotion that we
have.
The more important question to ask
ourselves is is the story that I have
right now serving me?
Can you define serving me? That that's I
think something that will help you with
Yeah. Yeah. Is it bringing me closer to
being the person,
the leader, the loved one that I most
want to be?
So, for instance, if I have a story that
says
um I'm unlovable, the example that I
gave earlier,
and that's actually now stopping you
from connecting with others, and it
might even be impacting on your
leadership because you are unable to
give effective feedback in a way that
feels connected, or you are really
struggling with your team, but you are
unable to discuss close, gee, we we're
having a tough time together, and you
feel very distant, that can get in the
way. And so, what's more helpful is to
recognize that our thoughts, our
emotions, and our stories aren't good or
bad, they just are.
But sometimes what we do is we hook into
them,
and we start letting them drive us. And
so, what happens is it starts driving
the you know, that's the bus, and the
bus is being driven by the story, as
opposed to recognizing that we are more
than our story. There's so much more
that we can bring to our lives and to
any difficulty that we're facing.
But when we get stuck, or in emotional
agility terms, the language that I use
is hooked. When we get hooked by a
thought, an emotion, a story,
what it does is it often moves us away
from our values. And so, emotional
agility
is the opposite, It's the process by
which we become healthy with ourselves.
And healthy with these things inside of
us so that we can bring other parts of
ourselves to the surface.
So when I think about um
the things that you're talking about and
the process of rebuilding if you've had
a negative story, it's not serving you
anymore um and you talk so profoundly
about values. I think, "Okay, well one,
I don't know that a lot of people define
who they want to be, like what type of
leader they want to be." Um
I don't know that people know what their
values are. Um how can people so if if
the rebuilding process is partly um
recognizing, "Okay, your emotions can
serve you. They're a signal, right? I've
always said that um if if the
subconscious can process data faster and
faster as they say, um then the odds are
that emotions are essentially the
subconscious communicating in a way
that's far more um it's faster, it's far
more visceral than if it were just
trying to kick up words into my
conscious mind. And so my job is to
identify, "Okay, what is that emotion?
Why do I feel that emotion?"
And then translate it to things I know
about myself. So
how do you advise people if if you think
what I'm saying makes sense, how do you
advise people to um solidify that
identity of who they want to be,
identify what their values are so they
can know, "Ah, this feeling is out of
alignment with that." Like what does
that process look like? So okay, so the
first thing is recognize that we live in
a culture that tells us that some
emotions are bad.
And what this can often mean is that we
then
uh
in an internal struggle with our
difficult emotions. Because I feel sad
and I shouldn't feel sad. You know,
often what I talk about in my work is
that we have these type one emotions. A
type one emotion is,
"I'm frustrated. I'm angry. I'm anxious.
I'm fearful. I'm grieving." Okay, that's
a type one emotion. A type two emotion
is the emotion that you have about the
emotion.
Oh, I'm anxious, but I shouldn't be
anxious. Or, you know, I should be
grateful about this that's going on even
though I'm not enjoying it because many
people would want to be in my position.
And so, what we start doing is we start
having this internal struggle with
ourselves.
So, how do we start cleaning that out?
How do we start really centering on what
are my emotions telling me and how can
they serve me? The first thing that I
would say is that when you feel
something
I I often talk about this idea that you
know, in my work I have often have
people saying to me things like, you
know, I just wish the stress would go
away or I don't want to feel angry. I
don't want to feel disappointed. And I
say to them, you know, I get it. But,
you know, these kind of goals are dead
people's goals. Only dead people never
get stressed, never feel the
disappointment that comes with failure,
um never have their hearts broken. You
know, discomfort is the price of
admission to a meaningful life.
You don't get to raise a family, leave
the world a better place, or have a
meaningful career without stress and
discomfort. So, the first thing that I
would say is when you feel a difficult
emotion
gentle acceptance.
Gentle acceptance. What do I mean by
that? I don't mean passive resignation.
I don't mean like oh, you know, I feel
bad. This is hopeless. There's no point
in me even trying. What is gentle
acceptance? Gentle acceptance is the
equivalent of
you go outside and it's raining.
And you say
gee, it's raining.
Okay, it's gee, it's raining.
Not gentle acceptance is
G, it's raining. And why does it always
rain when I want to go outside? And I
wish this rain would Okay. So, the first
part of being with our emotions is
actually gentle acceptance. And this is
not something we often talk about in
uh business-related context because
really what I'm talking about is
self-compassion. Self-compassion.
Self-compassion is often thought of as
being weak or lazy, you diluting
yourself, you lying to yourself. But
it's not. It's the self-soothing that
you were talking about earlier. It's
that ability to feel something and
instead of punishing yourself for that
feeling, instead being able to say,
"This is what I'm feeling. Like this is
tough. You know, I've had this
experience and it's tough."
And when you do that, you create a space
for yourself in which you are connected
and you kind of love yourself. And it's
in that space that you then able to take
more risks and try out new things
because you know that if something goes
wrong, you'll be there for you.
So, that's the first thing. The second
thing that I would say is
once you've done gentle acceptance,
understand that your emotions contain
signposts to your values.
We don't feel things
about stuff that we don't care about.
So, slow down
into what is this emotion that I'm
feeling and what is the emotion telling
me about my values? Because we can find
out about our values in many different
ways, but one of the first ways we found
out about our values is to recognize
that our emotions are often telling us
what our values are. If we just breathe
into it and start saying, "What is it
that this difficult emotion might be
telling me?
Might be I need more support right now.
It might need be that I'm exhausted and
I need more self-care.
But these are really important parts of
starting to connect with our values.
When you had your clinical practice, did
you find that people um
there was a a question you could ask
them that would help them figure out how
to translate that? Because um I've met a
lot of people who they can identify I
feel bored, but they have a hard time
going and this translates into I have a
value around this. Like are there are
simple questions and things that people
can ask them or do you have them
journal?
Yeah.
Well, so most of the work that I
actually do is with leaders in
organizational context and um there are
a couple of questions. The first is what
is the emotion and what is the emotion
telling you you might care about. And I
want to come back to that because often
the emotion we say we feel isn't the
emotion we're really feeling. And how do
people get to that ultimate truth thing?
We can start saying what is it that I
did today that was worthwhile. Okay? Not
what did I enjoy because you can go to a
party and you can get drunk and you can
enjoy it. It's not the same as
worthwhile. What did I do today that was
worthwhile? Often when we answer the
question you start connecting with
it was learning or it was connection or
it was I had that really difficult
conversation with that person.
But I felt that there was a sense of
both of us being together at the end of
it. And so asking ourselves over a
couple of days, you know,
what is this emotion that I'm feeling?
What is it signaling? What did I do
today that was worthwhile?
Um what
if I was to choose a day that I was
designing for myself, what would be some
of the things that I would do? And it
might be things that are around
creativity. You know, the stuff that we
close ourselves off from but that start
signaling our values. I've also got a a
quiz that a lot of people use that have
got a whole lot of values kind of mapped
out in it that I can share with you.
But, they're different ways of starting
to explore what our values are. And um
this is really important because the
world around us is constantly telling us
what our values should be.
It might be to drive a particular car or
to have a particular kind of career.
And so, being able to connect with the
heartbeat of our own why,
who we want to be, our internal compass,
is really important not just because it
feels good,
but it also protects us from this kind
of social contagion where we know we can
start almost living someone else's life.
And then you turn around 20 years later
and you're like, "Oh my god, like I've
built this thing, but I don't want it."
Mhm.
So, values help to protect us from
social contagion, but we also know that
they are incredibly important for our
mental health and well-being, and
knowing who you are and what you stand
for is also protective of um burnout. I
We We got to talk about that quiz then
because you you've pointed out something
that is a terrifying statistic, which is
that depression now causes more absence
or I got to forget the exact phrase, but
more than cancer time away from work. Oh
god. What What was the exact stat?
Oh, so you know, the World Health
Organization
really points to this statistic, which
is now widely accepted, which is that
depression is now the leading cause of
disability globally.
That's crazy. Outstripping cancer,
outstripping heart disease.
And so, you know, really we are coming
into an age. It's an age where there is
incredible complexity with
technology has really outstripped our
capacity psychologically
to thrive.
And so more and more these skills of
being able to be with oneself in ways
that are healthy in ways that are
emotionally agile, these are fundamental
skills for ourselves, our families, our
children. You know, because what happens
is
if you think about in organizations, all
organizations say, "Oh, we've got to be
agile. We've got to be creative. We've
got to be innovative."
But in reality, when people are faced
with huge amounts of information and
complexity they tend to do the opposite.
They shut down. There's black and white
thinking. There's huge amounts of
rigidity.
And emotional agility is the skill that
is critical because you don't get
agility and flexibility and innovation
without opening yourself up to difficult
emotions that might come with
innovation. You know, the flip side of
that is the innovation doesn't work.
Or success, the flip side of that is
failure. So, you know, there is a
fragility that is interwoven
in life.
We are healthy until we are not. We are
successful in our work until we are not.
And so these skills that I'm talking
about are the skills that help us to
deal with the world as it is, not as we
wish it to be in some Pollyanna reality,
you know, or in Pollyanna fiction of
just be positive and the
singular dimension of success. It's
about being able to be healthy with
ourselves.
What are some specifics from the quiz?
Cuz I I want like I'm so intrigued by
how you help people map their value
system. Um I'd love to know, and I'm
sure we can link to it as well so people
can really get into it, but at like just
a a quick sort of nutshell version, what
is a quiz walking people through?
Sure. So, what the quiz basically does
is it takes people through questions
around whether they push their emotions
aside, whether they're agile with their
emotions, what some of their core values
are, and some of the skills that can be
developed. So, let me give you a
practical example of how we can be with
our emotions more effectively and how
they can start signaling our values.
Uh imagine you come home from work and
someone says to you, "How was your day?"
And what do we often do? We often use
these very big labels to describe how
we're feeling. So, "I'm stressed" is the
most common one I hear.
Um I'm stressed. You know, every day
it's like I just a bit stressful.
But there's a world of difference
between stress and disappointment or
stress and that like knowing feeling of
I'm in the wrong job or the wrong
career.
So, what I found in my work is that when
we do something that's actually fairly
simple, which is to move beyond this big
label of I'm stressed,
and instead we go into one or two other
emotions that we might be feeling. Um
this psychologically is called emotion
granularity. It's becoming more granular
with our difficult emotions.
It's an incredible experience to do
this. So, you go from I'm stressed into
I'm disappointed or I'm exhausted.
And what we know psychologically is when
we label our emotions in a more granular
way,
it immediately helps us to identify what
the cause of the emotion is
and helps us to start taking active
steps.
So, I'm stressed
I'm feeling like I need more support
here. You know, I feel unsupported might
be really what's going on.
And that starts to put you in the place
of how can I get more support? Or,
you know, moving away from I'm stressed
into actually I think I'm in the wrong
job.
Or, what it starts to do is it starts to
develop out what is called the readiness
potential in our brains. It's this part
of our brains
that starts moving us from the space of
being in our heads into being in action
in our bodies.
And so you start getting your resume
together, you start getting your CV
together. We know that this emotion
granularity is critical to our
well-being. In fact, children aged 2, 3,
4 years old who are more able to
accurately label their emotions,
their longitudinal studies showing that
over time those children land up doing
better. Because you can imagine a
16-year-old who can't label his or her
emotions, and someone says, "Oh, I've
got a great idea. Let's go let the air
out of the school principal's tires."
Okay? And that kid wants to be part of
the group.
So, a child who's more able to
accurately label their emotions is a
child who says,
"I want to be part of the group, but I
have a sense of disquiet about what's
going on here.
You know, maybe this isn't the right
action."
So, we know that just the simple
way of being, which is to move beyond
big emotions,
and to be more granular with them, is
extraordinarily powerful.
In fact, I had a client who I was
working with in an organization who
always used to say, "Um, everyone's
angry." You know, he was angry, his wife
was angry, his team was angry with him.
And we started working on this, you
know, what are two other options? What
are two other things that the team might
be feeling
that are not about anger, it's about
something else?
And he started to say, "Maybe it's that
they don't trust me yet.
Or maybe what's going on is that they
feel
a bit overwhelmed here."
And you can see that when you go into a
meeting with "Oh, the team's angry."
versus
they need more trust.
It's a completely different
conversation. It's a completely
different way of being. And months
later, this guy's wife said to me that
it completely changed their relationship
because he would say to her, "Oh, it
looks like you're angry with me." And
she was like,
"I'm not angry. I'm just tired." Or, you
know, "I'm not angry. I I just want to
be seen more."
And so, labeling emotions can completely
shift things. There are other practical
strategies I can give as well, but tell
me if you felt that that was helpful.
I would love to go a bit more, but first
I want to talk about that idea of the
emotional granularity. I think that's
hugely important. And once you have the
language for something, all of a sudden
you do start to begin to differentiate
between things. And I'll say one of the
biggest breakthroughs in my own marriage
is very similar to what you were just
talking about, which was the ability to
articulate in the moment what I'm
feeling, and maybe even more
importantly, why I'm feeling it. And so,
my wife and I say, "Don't argue about
the tea." Right? We were always at the
surface level about what the argument
was. And once we realized, "Okay, wait a
second. Like, when you can get into that
granularity of this is actually unease,
it's not anger." Or, "This is you're
triggering my insecurity." And now let
me feel, "Why am I feeling insecure
about this? This It's surprising even to
me." And, you know, then you begin to
sort of dig under that and find it. But
if you don't have the words for it, if
you don't know what sort of that array
of options is to be able to choose the
one that fits just right,
you stay in that, you know, to every
problem to a hammer every problem is a
nail scenario. Yes. Yes, and this is
where even starting to connect with um
what it feels like in our body because
again, we so often live our lives, you
know, here, in our heads.
And when we live our lives in our heads,
you know, really our wisdom and our
compassion and our courage and our
being, our authenticity, like all of the
things that make us thriving human
beings are often not the things in our
heads. You know, our minds will walk us
off a cliff. Our minds will um
you know, our minds will persuade us
that we are right and another person is
wrong even if it means destroying a
relationship. You know, even if it means
not speaking to a person because I'm
right and they're wrong and I can't
remember exactly what this person did.
All I know is I haven't spoken to them
since. Our minds will walk us off a
cliff.
And
really as human beings, being effective
is often about moving away from our
heads into our hearts. Okay, I'm going
to I've heard you say that before. I'm
going to pin you down on that one. So,
what is it what does that mean? Like to
be in my head, I understand. To be in my
heart
What it means is being in our ability to
breathe,
to be centered in ourselves.
And are you talking about the Victor
Frankl space that I've heard you mention
before and you say to breathe?
Yeah, it is that. I mean, you know, what
is Victor Frankl, who survived the Nazi
death camps, describes this idea between
stimulus and response, there is a space.
And in that space is our power to
choose. And it's in that choice that
lies our growth and our freedom. When we
are hooked, when we are emotionally in
agile, there's no space between stimulus
and response. You know, he started in on
the finances, I left the room. Um I'm
being undermined. I'm going to shut
down. Okay? So, there's no space between
stimulus and response.
What are we doing to create the space?
What we need to be doing is firstly, do
away with this idea that some emotions
are allowed, some are not allowed. I
feel what I feel. Gentle acceptance.
Secondly, recognize that our emotions
are data,
but they are not directives. Okay? So,
we want to be able to observe our
emotions,
not get stuck in them, but also not push
them aside. We want to be able be able
to observe them wisely. Another way that
we can start just
generating that data not directives
space between stimulus and response
is to simply notice our thoughts, our
feelings, and our stories for what they
are.
They are thoughts, they're feelings,
they're stories. What do I mean by this?
If we can instead of saying, "I am sad."
We start to say, "I'm noticing that I'm
feeling sad."
"I'm noticing this is my
there's no point thought."
"I'm noticing that this is my I'm not
good enough story."
What you're starting to do is you're
starting to notice your thoughts, your
emotions, and your stories for what they
are.
They're thoughts, they're emotions,
they're stories. They're not facts.
They're not scripts that you have to
live into. So,
people begin to notice that, when they
recognize their story, do you teach them
to rewrite that story?
Well, what we often wanting to do is we
wanting to say, "This is my story,
and who do I want to be right now?" So,
you know, for example, this idea of
getting hooked on the story of I am
right.
We've all had that experience. Okay,
human beings love being right. So, I'm
right and they're wrong and we've we all
know this. You know, we all know that
when you've been in a relationship for
any period of time,
you can have a fight with someone
and finally the waters calm
and you get into bed and you turn off
the light and then something compels you
one last time to turn on the light again
and tell the person why you are right
and they are wrong and all hell breaks
loose again.
You know, wars are made and countries
are devastated by people being hooked on
the idea of being right.
And so, think about this. You know, the
more important question for all of us is
I may be right,
but is this story serving me? You know,
I may be right,
but is this serving who I want to be in
my relationship? That you I've heard you
mention that before. I think it's so
powerful. Talk about the the gods of
right, which I thought was just a
fascinating way for people that just
carried out to its logical conclusion
and see what happens.
I mean, it's this you know, it's this
idea that if the gods of right came down
and said,
I give it to you.
You are right. You are right. You are
right.
You still get to choose
who do you want to be?
Who do you want to be?
And you know, what's powerful with this
is that
it means that you can operate in a space
that that you know, we can call
bothness. Okay, bothness. And what do I
mean by this, which is
you can be cross with your husband or
your wife
and you may even be right.
But your love that you feel for the
person
and
the value that you place in that
relationship
can lead you to simultaneously be right
and to reach out to the person and give
them a hug.
You can hear from my accent, I didn't
grow up in the US. I grew up as a white
South African in apartheid South Africa.
And it was a country and a community
committed to not seeing. Basically, to
not seeing the other, to not seeing. In
In South Africa, there's this beautiful
word sawubona.
Um sawubona, you hear it if you go to
South Africa. It's a greeting you hear
on the streets every single day. It's
sawubona yebo sawubona and it's
basically just hello. It's hello in
Zulu.
But, when you translate sawubona,
sawubona literally translated means, "I
see you."
And by seeing you, I bring you into
being.
And so much of my work is really focused
on this metaphor, this idea of what does
it take in the way we see ourselves,
our thoughts, our emotions, and our
stories
that help us to thrive in a fragile and
complex world.
And then also
it's only when we are more able to see
ourselves
that we are more able to see others,
too. Because, you know, when we aren't
clean with ourselves,
when we aren't connected with how we
feeling and with what's going on, we
snap at people, we judgy, we tense, we
we disconnected.
But, when we see ourselves, we are more
able to see others, too.
Yeah, that is that notion of bringing
somebody into existence by seeing them.
I don't know if you saw the movie Avatar
and I certainly did not mean in any way,
shape or form, to cheapen what you're
talking about, but that that always hit
me really hard. Like, I see you. And I
say that to my employees sometimes.
Like, I see you in an Avatar way. Like,
I I Yeah. I'm not praising you because
I'm blind to your faults. I see the
totality of who you are and I'm still
moved to this this comment, this
relationship, you know, however you want
to think about it. And I've always
thought that that is so powerful. And
there is like, when you think about what
happens to a human when you put them in
solitary confinement and the sort of
mental illness that ends up being born
of that, which is crazy. Like, you to
think that just being alone is enough to
make you feel like you don't exist. So,
I really get that sense of like, by
seeing you, there's there's like a
reflection back to you that really does
solidify your entire being. It's It's
pretty crazy. It's So, it's so profound.
You know, our human beings have
couple of core needs. Um we all
have a need for belonging.
And you see this
You see this at age two, you know, it's
like,
Jack wouldn't play with me. I feel, you
know, left out. So, we have a need for
belonging and this I see you
is saying, you know, you belong. There's
space for you. And I think doing it for
other people as a leader and in a
relationship is so powerful. You know,
what do we often do? We often do the
opposite of it.
Someone comes home from work and we
barely put down our phones
to say hello to this person that we're
sharing a life with.
Or, you know, what would it ex- be the
experience for our children
to feel that they are really seen. It's
so powerful. And then also,
how do we see ourselves?
Yeah, I love that. There There's
something about how even-handed you are
with blending the head, the heart, the
science, um all of it, bringing it
together. What you you talked about
earlier, the tyranny of positivity,
which I think is
two just like such a brilliant
juxtaposition of words to get people to
understand that um
it if you were just saying, "Hey, if
you're sad, then be sad." I I wouldn't
resonate with that. If it's you're sad,
accept it. That's where we are. That is
the state of things. But now, you can,
in not fighting that, you don't get that
second-order emotion of feeling badly
about that, that you don't fall prey to
the social contagion of you're not
supposed to feel that way. But you're
not encouraging people to just sit and
wallow in it. It's about recognizing
this is Now I'm using my own language,
but this is the subconscious
communicating to you. Now, what you make
of that is going to determine the
trajectory of your life, right? You've
been you've been really elucidating in a
powerful way what Shakespeare says in
that quote, which is nothing is either
good or bad, but thinking makes it so,
right? So, the way that you're
perceiving your life, the way that
you're thinking about it, is really
going to determine the quality of your
life. And I think it's It is so
extraordinary that you have got this
system for people to recognize where
they're at, not beat themselves up over
it, but understand that
they
And again, I'm using my own words. I'll
be curious to see how you respond to
this, but
that your emotions aren't necessarily
true. You know, what happens when we
have difficult emotions is that often
what we do is we bottle them, we push
them aside.
And bottling emotions is associated with
lower-levels of well-being, but also
lower likelihood of achieving your
goals.
But on the other hand, we could brood on
our emotions,
getting so stuck in them
that we treat them as fact, and that
we're so immersed in them that we we
aren't actually living our lives. We
just kind of living in our heads.
And so bottling and brooding, they look
very different, but both are associated
with poor outcomes.
And so what does this, you know,
effective third way look like?
It's about being curious. It's about
being compassionate with ourselves. It's
about being courageous because sometimes
we face into emotions
that are difficult. You know, sometimes
we might be facing into an emotion
that tells us that a relationship isn't
working out.
Or that
a business that you'd put
years into actually has zero likelihood
of success.
And that you could put another five
years into it because you just want to
go go go.
But that actually,
you know, there's a time
to grit.
And I know this is something you talk
about a lot. There's a time to grit.
And that grittiness is powerful
when it's values connected, when there's
an opportunity of success,
when it's aligned with who you want to
be.
But sometimes as human beings, we need
to know when to grit
and when to quit.
Yeah, I I think that's really
interesting and this is something I'm
glad you brought up again. You mentioned
earlier single dimensional success and
I'd love to know how do you define
multi-dimensional success? Like what are
the dimensions people should really be
paying attention to? You know, often
when we talk about success, people
imagine that success is you know,
financial metrics.
And to me, I think about success in a
very different way. I'm thinking about
success being, you know, are you living
a life that feels concordant with your
values?
You know, that's fundamentally and
again, this is the conversation between
you and the person in the mirror.
And you know, those values might be
values that are, you know, I want to
live in a nice house or
then that's something that you've
identified. It's intentional. It's
connected with who you are and that's,
you know,
that's your value. Um
but but you know, we tend not to have
just one value. We tend to have many
different values. And so sometimes
people might say things like, "Oh, well,
my values are in conflict. You know, I
value having a great career, but I also
value my family and are in conflict."
And you know, I I think about this is
very differently. I
I see values as
they just are.
You know, your values are your values.
Values often have this idea of being
very abstract. You know, they're these
things written on walls in businesses.
Um but I think of values as qualities of
action.
And what I mean by that is every single
day you get hundreds of opportunities to
either move towards your values or away
from your values. You get a choice
point. You know, when you when you go
into your kitchen, you get a choice
point of do I take the muffin or do I
take the fruit? One might bring you
towards your values, one might take you
away from your values.
Um
So, often when we think about values,
it's this abstract idea, but I think
about values as qualities of action that
every single day we have hundreds of
opportunities.
And it's actually very rare that values
are in conflict. Your values just are.
You know, they just
they just are. They they they're the
things you care about. They life
directions.
So, what is often in conflict? What's
often in conflict is not your values per
se. It's your goals. Okay, your goals
are in conflict. There's a difference. A
value is a life direction. A goal is
often something that is very explicit.
It's circumscribed. It's time limited.
So, you know, I might value my career
and value my family as an example.
Um
but my goal
of
giving a a a talk in Australia at the
same time that my son has a really
important, you know, competition at
school, it's those two goals that are in
conflict. It's not my values, they're my
goals. And this is really powerful
because this allows us to move out of
the space of internal conflict. Oh,
what's more important? You know, is it
my family or is it my career? Well, it's
both. It's both and it can be both.
So, what it allows me to do is to say,
"It's the specifics of my goals that are
in conflict. How can I, you know,
recognize that actually giving that talk
in Australia is also
earning an income and allowing me to do
something that supports other aspects of
my life including my children?"
Um but how can I be in Australia and
connect with my son in a way that's
meaningful? Because now I've moved away
from this internal like, "Oh my
goodness, my values are in conflict."
And I've moved more into the space of
there's this goal
versus that goal.
As much as I want to pretend I am, I'm
not omnipresent and omnipotent. I need
to choose.
And it removes so much of the conflict
and the difficulty that I think so often
is part and parcel of, you know, when we
think about goal goals and values and
what's more important. And it allows me
to be in a space and all of us to be in
a space where we can say,
"Okay,
both of these things are my values. So,
how can I be in one place and create a
meaningful connection
with this person?"
That That's an amazing breakdown. I love
that. And to sort of
bring this all together, I I've often
said to people, "Look, the you talk
about that single dimension of success
people often define as financial. I can
just Hey, I'll give you the punchline.
It isn't. The point of life is
definitely not
money, it's not fame, it's not
notoriety, anything like that. The the
punchline of life is how you feel about
yourself when you're by yourself. And
your entire world, all of your work is
about that internal life. And I think
that that is so incredible. Like if I
was going to put my finger on one thing
that people need to put their time and
energy into, it's that. It it is
literally getting
It's funny when I go to use certain
words, I'm like, I'm not sure how she'll
feel about this, but getting control
of your internal life, like making sure
that you're telling yourself a story
about yourself that moves you towards
your goals. And I hear us, you know,
saying a lot of the same things. I think
it's it's so useful. I'm so glad that
you've taken the time to write this
stuff down, to put it out there. The TED
Talk was incredible. Your interviews are
incredible.
Um
What is the impact that you want to have
on the world?
The impact that I would want to have on
the world is to help people to
to be.
And, you know, really what I mean by
that is we live in a life that would
have us believe we are in a never-ending
Iron Man or Iron Woman competition.
Just need to keep going and going and
going and going and punishing ourselves
and beating ourselves up and exhausting
ourselves.
And I think the power in in just
being kind to ourselves and
in that space of kindness, you know,
kindness to the self is often again
thought of as being weak or lazy, but
it's not. It's in that space of kindness
is where you think, "Huh, maybe I'll try
this." Or maybe I can take this risk.
And so you just have this incredible
way of um creating psychological safety
within the self. And so I think you know
I I think about my father
and I think about um
when I was little before my father died
before he was even diagnosed with
cancer. I was about 5 years old
and I developed a fear of death. You you
can imagine I'm a fun person to be
around.
But it But you know kids that around 5
years old start becoming aware of their
own mortality.
And so I was about 5 years old and I
remember being petrified that my parents
were going to die.
And I would call my dad at night and I
would say to him, "Promise me you're
never going to die. Promise me you're
never going to die." And I would find my
way into my parents' bed night after
night after night.
And my father would comfort me.
He would comfort me with soft pats. He
would kiss me.
And then he would say to me,
"We all die, Susie.
It's normal to be scared.
It's normal to be scared."
And what I understood, and this is I
think the impact that I would like to
make, what I understood
in what he was saying to me through
those dark nights is that
courage for all of us as human beings is
not the absence of fear.
Courage is not about like never feeling
fearful or never failing or never
feeling anxious or grief. Courage is not
the absence of fear.
We live a life
in which the beauty of our life is
interwoven with its fragility.
We don't get to love without knowing
that one day we will grieve. We just
don't get it.
We don't get to be healthy without
knowing that one day we will lose that
health.
And so this interwovenness, what it
means is that as human beings, we need
to become more comfortable with not just
the so-called positive emotions of
happiness,
but also we need to develop skills to
deal with the world as it is, which is
fragile. And so to come full circle is,
you know, my father would say to me,
"Courage, um you know, it's normal to be
scared. It's normal to be scared. We all
die." And what I understood he was
teaching me is that courage is not the
absence of fear.
Courage is fear walking.
Courage is about feeling your emotions,
not pushing them aside, trying to do
away with them,
or rationalizing why you shouldn't feel
them. Courage is about feeling them with
compassion,
with curiosity,
and then even if it is uncomfortable,
taking steps towards things that are of
value to you.
Uncomfortable because
starting a new business is tough.
Sometimes
reaching for your dreams brings
difficulty, and this is why we need
courage. So what is the impact that I
would like to have? Very long-winded
answer, but it is about helping people
to be
to be with themselves
in compassion,
in curiosity. What's going on for me?
Why am I feeling this?
And in courage. What do I need to do
here even if it's difficult? And I think
if I could do one of those things in any
small way at even a small percentage, I
would feel like I've made an impact.
That's amazing. I love that. We'll tell
people where they can connect with you
and you can help them along on that
journey.
So, absolutely. So, the first is a TED.
I've got two collaborations with TED.
The first is my TED Talk, The Gift and
Power of Emotional Courage.
The second is a podcast that I've just
started with TED called Checking In,
which is
bullet bite-sized, you know, 20 minutes.
And that's been amazing. And the quiz we
mentioned earlier, susandavid.com/learn.
And then of course emotional agility.
Awesome. Well, guys, definitely check
all that stuff out. I'm sure you got a
taste of it here, but she has an amazing
way to get into the internal state of
people and help them make changes there,
which will, I promise you, they will
have an impact throughout everything in
your life. There's nothing more
important than getting a hold of what's
going on inside your mind. And speaking
of getting a hold of things inside your
mind, if you haven't already, be sure to
subscribe. And until next time, my
friends, be legendary. Take care.
People who are more physically active
are happier. They have better
relationships. They have more meaning in
life. They're less at risk for things
like depression and loneliness. If you
go further than just sort of that kind
of epidemiology, and you look at how
movement affects the brain,