Duncan Angove & Nunzio Esposito | AI & the Autonomous Supply Chain
Watch on YouTubeVideo summary
The supply chain landscape has fundamentally shifted from a focus on operational efficiency to a critical issue of capital allocation and competitive strategy, driven by constant disruptions ranging from geopolitical tensions to climate change. Traditional methods of building resilience through excessive inventory stockpiling have proven unsustainable, leaving companies with billions in stranded assets that they can no longer afford to maintain. In response to this volatile environment, the industry requires a new operating architecture where artificial intelligence agents replace fragmented workflows and humans transition into supervisory roles. This evolution allows software to respond at machine speeds while ensuring that human expertise remains central to decision-making, effectively turning supply chains into continuously adapting systems rather than static value chains built around historical forecasting.
A core component of this transformation is the concept that "the agent is the app," which redefines how humans interact with technology and expands the aperture of who can engage with these intelligent systems. Rather than viewing users as passive consumers of dashboards, the new model empowers operators to express intent and manage agents directly, effectively making the applications their tools. This shift necessitates a design approach that supports both human operators and AI agents simultaneously, ensuring that systems are performant, secure, and capable of handling high-speed interactions without overwhelming the user. The goal is to create an environment where expertise travels fluidly through the organization, allowing agents to reason through complex exceptions and continuously learn from human tacit knowledge, thereby scaling institutional wisdom across the entire enterprise.
However, the transition to this agentic future faces significant hurdles, particularly regarding change management and trust in autonomous decision-making. The industry must move away from outdated metrics like User Acceptance Testing (UAT) toward a model of "operator endorsement," where adoption is driven by genuine confidence in the system's ability to support human well-being and operational goals. To facilitate this, companies are leveraging open-weight models developed in partnership with entities like Nvidia, which offer specialized, cost-effective solutions trained on synthetic data to avoid privacy risks while maintaining high performance. Furthermore, deployment strategies are evolving to automate migrations from legacy systems, reducing the need for extensive engineering intervention and enabling faster adoption of cloud-native, AI-first platforms that can orchestrate resources across siloed departments in real time.
Looking toward the next decade, the convergence of advanced robotics and AI promises to address severe labor shortages by compounding cognitive intelligence with physical automation capabilities. This technological leap will likely dissolve the rigid departmental silos that currently define corporate structures, replacing them with a unified, organic adaptive system capable of cross-functional collaboration. While economic incentives and public policy debates regarding automation continue, the ultimate trajectory points toward a future where supply chains are viewed as single, intelligent entities rather than collections of disparate functions. Success in this era will depend on organizations' willingness to embrace these profound shifts, ensuring that technology serves to enhance human potential rather than replace it, ultimately creating a more resilient and responsive global network.
Read the full video transcript
Supply chain used to be all about
operations. Increasingly, it's a capital
allocation and competitive strategy
story. Disruption, it's all around us.
And after years of trying to buy
resilience with more inventory,
companies have stranded hundreds of
billions of dollars on their balance
sheets. Firms can no longer withstand
that unproductive use of capital.
According to our guests today, more
stockpiling is not the answer. Rather, a
new operating architecture is required.
One where AI agents replace fragmented
workflows and humans supervise outcomes
and software responds at machine speeds.
Joining me to explore that shift are
Duncan Anggo, who's the CEO of Blue
Yonder and Nunio Espazito, Blue Yonder's
chief design officer. Jent, welcome.
Good to see you again.
>> Hey Dave, great to see you as well.
>> Thanks for having us. Yeah, I'm I'm
excited to dive in with you guys and go
deep into into supply chain. I mean, the
state of supply chains is kind of worth
noting right now. Obviously, we got
tariff tariff volatility. It's like
daily. You've got this sort of reshoring
pressure. Obviously, we we hear every
day in the papers of geopolitical
disruption and this massive scale, but
it's also making supply chains sort of
hit the boardroom as a topic. It's like
right there with security these days,
especially as it relates to
profitability and other ways to sort of
allocate capital. So Duncan, set this
up. What does this mean for supply chain
leaders? What's your message to them?
>> Yeah, I mean I I unfortunately what
we're living through is now business as
usual if you're a supply chain
professional, right? So you're in a
permanent state of disruption, you know,
like you said, whether it's geopolitics,
tariff, climate change, labor shortages,
you know, volatile, unpredictable
consumer demand, you know, all the stuff
we're seeing in the food supply chain
here with beef and all of that, right?
It's just this is business as usual. And
you know, the the old supply chains were
built around forecasting demand and then
orchestrating an entire value chain
around that. And that just doesn't work
in today's world, right? you need a a
new operating architecture that is
continuously adapting um and
orchestrating all the resources, you
know, in a value chain in in real time
and and the emergence of AI and what
we've got at Blue Yonder with the Blue
Yonder network enable a fundamentally
different kind of fabric that allows
companies to do that.
>> Yeah. Thank you. And Nunzio, you sit on
the design side. I'm interested in sort
of what that that means to you and how
this sort of the changes that we're
seeing in the market. you're seeing
completely new client services whether
you're a developer or you're a business
user. It really, you know, affects who's
actually looking at the screen. You
know, it used to be maybe somebody was
doing planning. You know, they're
getting into the systems. You know, the
CE CFO now, you know, wants sort of
visibility on this. What's my exposure?
Um, so take us through sort of your role
and and how you're approaching this
design problem.
>> Yeah, sure. So um you know we've done it
we've done design a little unorthodox
here at Blue Yonder. Um and I think it's
a testament to uh supporting uh the new
operating model and the infrastructure
that needs to be in place. Um design not
over uh just doesn't uh serve
essentially what we call uh consistency
or continuity of the total solution. it
actually is thinking uh broader um you
know our thesis around uh being the only
end-to-end supply chain provider uh for
the world means that the experience
needs to account for edgeto edge type
interactions. Um it needs to be able to
embrace uh the speeds and the feeds of
how uh roles evolve and change uh
day-to-day. um and it needs to keep uh
the business a breast of what those
changes are and you know and in
synthesizing all those different uh data
inputs uh to reasonable uh based
decisions. So um what our team oversees
uh is actually a a big piece of our uh
platform uh shared services. Um our
portfolio obviously leverages those
shared services um but it's way bigger
than just componentry. Um we really are
here to uh serve our customer and its
constituents which we call operators. Um
and those operators need to be able to
feel not just um supported in their
day-to-day functions but more
importantly um empowered for what's
ahead. Uh so we're a we're a cross
functional group of uh product managers
uh designers and engineers. And I think
through the profound effects of uh AI
and and how it's changing our SDLC, we
actually just call everybody on our team
an engineer,
>> right? I mean, it's just we're
completely changing the way in which we
interact with technology at at um your
user conference this year. It's called
ICON.
Duncan, you had a great line. You said
the agent is the app. Um that's sort of
interesting and intriguing. you know,
the user now is is has a whole new way
to engage with a whole new system. And
that system is intelligent. It's
infinitely patient. Um, you got this
room full of supply chain peeps who they
spent their careers living inside these
sort of really detailed dashboards and
they had this sort of unique expertise.
So, how does that change the dynamic?
What's what's replacing it? You know,
you're widening the aperture of folks
who can interact with the system. What
does that all mean?
Gosh, you can spend a lot of time
answering that one, Dave. I mean, it the
most interesting thing that's happening
now. And it's not just in supply chain,
it's in what the role of the firm, how
work gets done, how expertise travels
through an organization. I mean, all
these things are going to reshape really
the world. I mean, you know, when you
graduate university, you go to work. I
mean, that's kind of what you do for
most of your life until you retire. It's
a central tenant of society around which
you know with humanity is built and
lives right and AI is changing all of
that and you know so when we say the
agent is the app I mean apps have
traditionally been the tools that these
people use to run supply chains whether
it's a warehouse management system it's
a transportation system or it's a
forecasting and replenishment system
right these are the tools that these
users have used first of all the thing I
will say is this is something nuns in me
believe passionate in we hate the word
user uh I was in the bookshop in London
this weekend and there's a new book out
that's called users and it's basically
it's about the internet economy and how
as we were both users and an input to it
we gave them our preferences our clicks
our intent and then they monetized it
and all the value acrewed to those
platforms right and that's where users
come from it's almost like being a drug
user so we use the term operators um
there's this amazing machine called the
supply chain that runs the world and
it's underappreciated and we stand with
the operators that perform magic every
single day. And that's what nuns wake he
wakes up every day trying to figure out
how we can make things more magical for
the operators that run the world for us.
>> Okay. And these operators, okay, you've
got operators, but nuns, you also have
agents you're designing for. It's just
this whole new class of things. Um, so
Duncan's, you know, narrative there was
was was pretty bold bold and I was sort
of rethinking how how we think about
just interacting with systems,
>> but you have to sort of create that that
that interface, that new experience. So
how how are you thinking about that
differently? How do you build an
interface when it's not just, you know,
people, it's also agents and people
interacting with agents and and
supervising agents? What does that mean?
Yeah, I mean well uh obviously uh you
know based on what Duncan is saying and
how we're supporting it uh we don't
believe an agentic experience is just
chat. It's not messages to messages. Uh
it really needs to help to provide the
assistant and the augmentation that the
operator really needs. So uh the way
that we're looking at it is ensuring
that it is infused into the fabric of
the experience. Um it's not a sidecar or
bolt-on. um we are as a forcing function
and I know that might sound negative in
its context but it's actually not. We're
changing the way in which a user
navigates the way it um a user i.e. an
operator makes a decision and um what
we're doing is holding ourselves
accountable to our manifesto of commands
over clicks and based on the type of uh
feedback loop that we get from our
operators uh through our telematics and
our insights program um we are really
starting to do the thing that's really
hard which is ruthless aggregation and
simplification which basically means
like if it doesn't really need to be
there. Why does it exist? If the system
is so intelligent and it doesn't
necessarily need a confirmation um or
the operator has to physically interact
with the solution, is there a quicker
way to be able to um you know accept and
move on? So, um it's it's less about
menus, toolbars, and information
architecture. I'm not saying that that
is not important. um it still exists but
it's more around how do you take the
humanto human type of dynamics in the
way in which uh decisions information um
learn knowledge is obtained and you know
and how do you build a infrastructure
that supports it um and that's
essentially what we've been setting out
to do um and I would tell you probably
the latest uh solution that we have that
really starts to encapsulate a big piece
of That paradigm shift uh was led
through our new uh space planning and
category management experience and
through there we learned a lot around
the readiness of an operator and the
willingness to be able to do the thing
that is the hardest barrier of entry um
for any type of uh enterprise technology
which is the uh change management
itself. like how do I go from this that
I've learned and done for x amount of
years and now I have to have a new
behavior uh and changing that behavior
is actually the hurdle that needs to be
um addressed and I want to ask you guys
about you know there's a lot of talk and
fear around agents replacing people and
robots and and the like but before we
get there George Gilbert has has done
quite a bit of work and he and I have
sort of studied this this this
interaction between the the the front
end, the client, the new surface and the
back end because a lot of times humans
are going to be involved. There's going
to be exceptions and the system has to
learn from the reasoning traces of the
human that sort of tacit knowledge. We
talk about that all the time. Um and and
so it's not just a user interface. It's
not just a pretty front end. It's
actually got intelligence that has to
interact with what I call the back end
or the what we call sometimes the system
of intelligence. Alex calls it the
ontology. Um all the buzzwords are there
but but basically that closed loop
system where that entire system is is
learning constantly. Can you address
that? Is that fundamental to your
architecture?
>> Yeah, it is. So I mean I we boil it down
to sort of think of it as four design
tenants, right? So first of all um you
have to design for two participants. One
is the agent and the other is what we
could call the augmented operator. So
the agent using these tools whether it's
a WMS, it's a picking thing, it's a
planning engine, right? You need to make
sure that it's built for agents. So you
don't feel like you're having a DOS
attack every time an agent hits your
apps, right? So it has to be performant,
it has to be headless, it has to be
secure, you need it, it has to have
machine speed access, right? So that's
one. And then the other is the augmented
operator like nuns was talking about
they're no longer clicking right they're
actually expressing intent guard rails
objectives they're managing agents right
so that's when we talk about the agent
becomes the app and the applications
become its tools right that's that's
sort of one second though is that unit
of transformation shouldn't just be the
end user right it should actually be the
entire operational system you know so
also design for that um and then to your
point about learning is you want to
scale expertise and perspective and
every exception you encounter should be
hill climbing the underlying engine and
model right so Jean P who was the Swiss
psychologist basically said that
intelligence isn't what you know it's
what you do when you don't know and it's
very very profound I mean you think
about software it's deterministic it's
if then statements it's what you've
encoded what you know in rules and what
happens when something's wrong like you
you've built a wave plan in a warehouse
and there's a short order alloc
allocation problem, the software can't
solve it. That's where a human's in the
loop and they have their institutional
knowledge. They're a super user. This is
what you do. Now you have agents that
can actually reason through that
problem, right? It's a new type of of of
thing and that's what you want to hill
climb so that next time that knowledge
is in the agentic architecture and the
system itself is learning continuously.
>> Okay. and and there's a big gap between
sort of the the data oriented uh tasks
that we're doing today and what AI can
do and and just being able to absorb
that that tacet knowledge of the of the
enterprise and act on it. Um there's
there's a big gap there. So it feels
like we need humans for a while. In
fact, you've been pretty vocal that the
people who talk about, you know, agents
replacing people is the wrong question.
Although look there there is an economic
incentive out there to replace
headcounts and public policy basically
rewards us. You can write off a capital
expense in in one year now. So there is
that economic incentive but we'll put
the public policy debate aside. But what
is sort of the the right way to think
about this? What does you know success
look like? What how do people's jobs
change? You know what do they actually
become?
>> So it was interesting. I was actually on
with, you know, I'm a graduate of UCL in
London in economics and I was on with
them earlier today and, you know, if you
look at it, the number of graduate job
openings this year was down 85% from a
peak in 2017. So companies are no longer
hiring early talent, right? And the
challenge is is that it's you don't just
hire those people to do lower skilled
kind of things that require years of
institutional knowledge. You hire them
because that's how you build expertise
in the company, right? And you know
there's almost 200,000 new students
going to university for the first time
this year and it's sort of like what do
they do? What do you tell them? Right?
So it's a it's a profound issue for
society. You know again back to
economics. There was a guy called Ronald
Coast and he wrote the the theory of the
firm. Why does the firm exist? And it
exists because it reduces transaction
costs. If a firm didn't h didn't didn't
exist, you'd have to go out for every
task. You'd have to go out and hire
someone, get a contract, monitor
performance, all of that. So it was it
was cheaper to insource all of that in
your own hierarchy and that's why the
firm exists. And then um agents come
along and they actually compress those
transaction costs, right? They can do
all of this. They can find talent. They
can negotiate something. They can do all
of it. So it starts to challenge why a
firm exists to begin with. And then you
could even go further and you could say
you have this arbitrary thing called an
income statement. Um but all that does
is it categorizes spending according to
where people sit. I've got people in
development, people in sales, people in
services. It literally reflects the firm
and people. Well, if an agent one day
can be coding and the next it can be
doing customer service and then it can
be generating demand, where does it sit
in the income statement? So, there's all
these like tenants we have as a society
around why a firm exists, what is an
income statement, how does expertise
climb in an organization that all of
this technology is going to
fundamentally challenge.
>> Yeah. And you're you're alluding to what
I've said is you're going to see all
these these fragmented departments
dissolve. I mean, we talk about
determinism. It's sort of a myth. We
have determinism in the finance
department. We have determinism maybe in
the logistics department and and and
maybe there's some determinism in in the
analytics group. But you put all
everybody in the room and they're
arguing about what the actual truth is,
which gets me to trust. Nunio, how do we
trust these agentic experiences? Because
the more autonomous these agents get,
you know, this is have this black box
problem. The humans really don't know
how the decision was made. So how do you
ensure that that transparency that a
supervisor or planner needs?
>> Yeah. So I mean uh like a lot of the uh
frontier labs how they are capturing um
input and feedback um you know we're
doing very similar things from our
tieatics. So um you know we definitely
do uh nudges ask for uh feedback. It's
very fluid. It's not non-intrusive. Um
we are also monitoring um what is said
and and the results of what's being said
to help feed you know create that
feedback loop that's back in there. But
outside of the actual uh interaction or
engagement at hand, trust really comes
down uh back to what Duncan was um uh
saying around the operational change
management and the willingness to do
something different. And that's what
we've been actually learning um as we
are uh deploying our agent capabilities
um and our obviously our our newer
solutions uh on the Blue Yonder
platform. Um what we're seeing is
there's a there is a barrier of entry
around like role mapping. It's the
things that uh at least for those that
are in design that might be listening to
this, it's academia kind of classifies
it as service design. And it's
essentially like the jobs I do today to
the jobs I need to do tomorrow. And
what's hard about it is the tomorrow is
unknown. And in order to get from point
A to point B, you have to throw
something out there. And that's the
reason why design is so positioned well
to be able to facilitate and and and
find those answers. It's it's no more
the limitation of like what is it going
to take to make it. It's more around
like what is it what if and what should
it be. So we ask those questions with
our customers to help them through this
transformation and this change
management approach. Um, and it's things
like, you know, I'll give you a use case
example. Um, to create trust and
confidence. Um, it's it's a little bit
about like, okay, you have X warehouse
managers and a warehouse manager covers
a shift and they cover one warehouse.
Okay. So, what if there was one
warehouse manager that covered 10
warehouses and they were they needed to
do it at X different types of shifts.
And how do we ensure that there's
well-being there? How do we ensure that
there is um we can synthesize uh and
create the kind of coverage that is
needed the blocking and tackling and
etc. And and if that's where the
customer wants to be then the technology
needs to be able to obviously support
that and we need to be there to solve on
how an operator uh can welcome that. And
you know the success criteria that we
put out there um and Doug and I actually
talk about this a lot is like okay you
know how do we ensure that they don't go
over in their shift so that they can get
home in time and they can they can see
their daughter or their son you know at
at at you know intramural sports. I mean
like I know that sounds crazy
but if the supply chain rules the world
and the operators are part of it those
are things we actually need to think
about.
>> Yeah. Yeah, Dave, it sounds really
trivial, but one of the biggest
opportunities we've seen is actually in
good old change management. And what I
talked about how expertise travels
through an organization. There's a
reason all these frontier firms have
created deployment companies, right? You
know, because it's really really hard at
the frontier to actually figure out how
to implement AI. And what we're seeing
is I mean, just take a warehouse again.
You know, wave planning or order
planning is really hard to do. It's the
heart and soul of the operation. And you
can train someone but as soon in a
classroom but as soon as something goes
wrong they don't actually know what to
do. So they would have a super use that
has all this institutional knowledge and
code in their head and then they teach
people right that can all be done
agentically. Now that agent can start to
understand all of this and actually help
the operator execute and operate like
they're a like they're a super user and
it hill climbs and learns the whole
time. It also does things like it brings
eclectic decision-m into it. Ironically,
it enables crossf functional
collaboration. So, let's just say you're
running a warehouse and you're 14%
behind plan and you say, "I'm going to
add a second shift." Well, now the agent
can bring HR's perspective to it. You
can do that, but that means you might
have absence and attrition next week.
You can bring safety officer into it.
You're going to have a higher incident
rate. You you can start to get this kind
of eclectic decision- making and again,
you're making the operator basically
execute at a fundamentally different
level.
>> Thank you for that. I mean that brings
me to sort of another interesting topic.
I'm glad you mentioned this sort of
deploy co. It's a hot trend right now. I
mean you're you're definitely seeing
these as you know Duncan these you know
software heavy portfolios at at PE
firms. They're bringing in these forward
deployed AI engineers to AIFI their SAS
so they can survive the SAS apocalypse.
But there's also a a big conversation
going on right now about open versus
closed models. The whole US versus China
competition and all that. You guys
recently shared some news with Nvidia
which is now they're leading the charge
with Neatron. You saw Jensen's first
expost hit like a million followers
first day I think. So it's open source
it's open weights. I'm interested in the
work that Blue Yonder and Nvidia are
doing and and I'd love your take on the
importance of openw weight models. You
know why people should care. You know
what it means to we could talk go
forever what it means to the the closed
models because this stuff's not easy.
And I actually think the the the
anthropics and the open AIs of the
worlds have a great opportunity to
simplify this. But what's your take on
all that? And take take us through the
NVIDIA announcement.
>> Yes. Yeah. Uh I mean first of all let me
just I can't let the FDE comment go
without comment on commenting on it. So
let's just understand what FTEE is. And
it by the way unfortunately it's a way
to rebrand consulting across the entire
industry right just because you rename a
consultant FTE that's not actually what
it is. And let's understand why it
existed. you had to put an engineer in
because the platform wasn't
self-service. It was so complex that it
required someone in engineering to
actually come in and configure it and
make it work. The second thing is we had
to put an engineer in because we don't
understand your industry and we need to
learn there so that we can actually
build something that's relevant for you.
Right? So I think those two things are
actually the opposite of what you want
to do when you build a platform. You
want a platform that doesn't require an
engineer. It's agentic and you can
actually you can inference is bigger
than configuration. Inference actually
does your configuration. The agent does
it for you. And the second thing is it's
built purpose-built for supply chain and
the people that built it understand your
industry inside out and don't need to
learn on your dime. Okay, there's my FDE
rant over um just your point on open
versus closed. I mean, we announced this
back in May and actually I think we did
it before anyone else in the industry
was really grabbing on to it before that
big open letter came out and we talked a
lot about the importance of open um so
we're big believers in it. You know, we
we announced a partnership with Nvidia
back in May around training openweight
specialized models for supply chain um
that would be dramatically cheaper than
global frontier models. There's always
going to be a use for those, but for
some use cases they're not. again in a
warehouse you want something that has
zero latency is super fast um as a
result and um and is dramatically
cheaper uh and is trained for this
particular purpose. So that's what we
set out to do with Nvidia back in May.
We've made tons of progress. We continue
to benchmark it against other models.
It's dramatically more accurate, faster,
and cheaper. Um so we're we're a big big
believer in that. We also believe in the
recent discussions around sovereign AI.
This is something else we talked about
and this ladders back to sort of the
internet economy. let's monetize user
model. This idea that you should be
giving someone frontier models your
intelligence and they're rented back to
you. We also don't believe in that.
Right? So the way we built our um open
weight models is that they're trained on
synthetic customer data, not our
customers data and then they are
encapsulated at that customer and only
they hill climb it. Right? So we um we
were pretty early in both of those
making both of those statements.
>> Yeah. The um the sovereigns a hot topic.
I actually want to come back to that but
but so the but the Nvidia relationship
it it relates to Neotron correct and so
you guys are doing stuff with with
Nvidia and Neotron
>> do you not I mean do you do you use
closed models selectively or have you
sort of eliminated those where do you
stand on that? Yeah. So in our harness
we have a model forking um algorithm. So
there are cases where a a bigger broader
frontier model um will actually make
sense. You have to make the token
economics work as well. But a lot of
cases I would say at least 80% of them
you don't need that right. You the open
weight model gives you a better answer
particularly if it's trained on a
specialized supply chain domain like
ours are.
>> Yeah. And so the sovereign is
interesting. We're digging into that
with our our our research team here. And
you know, it's not just about token
costs, right? It's it's about the
outcome and the value that you get. And
I I know you you understand this. And so
I want to ask you about sort of you're
building some very sophisticated agents
for supply chain and that's clearly the
future, but there's a lot of legacy
systems out there. you know, you know
that you've been in the software
business for a long long time and
customers need help migrating from those
and and implementing agentic systems.
So, what capabilities or tooling or
other functions are you building to help
customers with those issues?
>> Yeah, I think it's it's no surprise that
the area where AI has sort of proven
itself um is in coding, right? I mean,
that's obviously the place that it it's
been and if you look at the revenues of
of a lot of these companies, I mean,
that's where a lot of it's coming from.
Um so we took that mindset and we
applied it to the technical deployment
of software whether it's a migration an
upgrade or a new deployment and we said
here is a traditional we I hate the word
statement of work it just sounds like
it's ancient from the industrial era but
what are all the activities involved
right configuration data management
integration testing all of these types
of things and how much of that can we
automate agentically and um we went
after it aggressively we called it um
frictionless outcomes and how you how
you can basically automate agentically
the implementation or migration of
software and we did it I mean again
created destruction it's 20% of our
revenue um and we went after it um
because we think it's the right thing
for customers and the right thing for
the market so you know we can migrate
customers in 24 hours whether it's a
planning system or it's a warehouse
management system and they go from
either an on-prem legacy system or
they're running a hosted single tenant
version of the cloud
uh which is most of the planning
solutions out there today and we
automate moving them to a cloudnative AI
first um agentic cognitive solution. So,
Nunio, I mean, you've got these agents,
you know, in new places in and out of
the organization, sort of learning all
learning the sort of tribal knowledge.
Are you able to sort of how are you able
to track that, get telemetry, make sure
they're behaving properly, secure them?
Yeah. So, yeah. So to to what uh Duncan
is saying as far as creative uh
deconstruction, I mean we're we're also
looking at uh ways to ensure that there
is on day one there's a onetoone mapping
of where you're coming from to what it
means now um in this you know this new
solution this new arena and and ways to
ease the friction points which is hey
it's onetoone you know I work in this
workbench which was called a workbench
and we ensure that the new view and it's
called a workbench. But at the same
time, we're also educating the operator
that there is also end many ways to be
able to get that job done and and how do
you nudge and support and educate so
that it removes friction and really
isn't a force function uh for the
operator. It's more around um their own
um appetite, willingness to try
something new. And through those
telmatics we are capturing that at a
role by role level. Uh you know you
could say a knowledge graph context
graph I mean you know that they work
together. I mean, you know, not to get
into any kind of like marketing jargon,
but we are cataloging it and through
that data and through those
interactions, it helps to inform the
next best step or the next piece of
content or the next popup or nudge or
so. There are uh different mechanics uh
numerous ways to handle the way in which
the system helps to um you know coach
the operator from point A to point B and
it activates uh different modalities uh
different touch points and it meets the
operator where they are um and that's
really important because trying to
create you know SOPs and do all this
onboarding And then, you know, our
customer in the IT department has to set
up another SharePoint site. And I think
we all know that there's like 7,000
millions of those at at a at a at a
site. It it it just gets lost in
translation. And what we don't want to
see is the value that our uh solution is
providing not actually getting the
adoption that it that it it needs to
have because it's been designed for them
to operate better. uh for them to make
the decisions that they need and the
better decisions that they make then the
smarter the system gets. So, you know,
those kind of hooks um are extremely
important and the you know, the bigger
barrier there that I just want to
communicate as Duncan is talking about
FTEE. Um I would basically tell you that
um from what I have seen and where we
are uh a friction point is the
willingness for an IT department
especially at our customers uh sites to
allow for a user to decide how they want
to work and that has been very hard and
a challenge that our group is
undertaking now. And what I mean by that
is turning something on and allowing the
user to go they can get that done this
way or they can go get it done that way.
And we need our customer to be okay with
that.
>> That's how this system gets better and
and we get better cataloging. Hey, just
on that n so just one thing that's again
change management is the huge obstacle
here
>> right the all these people are used to
doing things this way and AI changes
fundamentally um how you do it in the p
in you know going forward and I say to
nuns we want our software to be
trainingless you don't need training to
use it because it comes with an operator
coach that by the way is it represents
you they want you to be the human that
wins in the organization they share
accountability with you just like a a
tennis pro has a coach. And so they
onboard you, they train you, they teach
you how to use it, but then they stay
behind. And as you're making decisions,
they're working with you to make make
sure that you're exceptional. So let's
just say you you do an override and it
reduces availability. They come back the
next day and say, "Hey, that was on us.
Here's what we should have done. I
notice that you you ponder over these
decisions. I notice that Bill in the
next cube is better at you than this."
And they're constantly working with you
to make you better. And to that regard,
I mean, nuns of me take huge exception
to to the phrase UAT. At the end of a
deployment, you have this thing that's
called user acceptance testing. Well,
first of all, we don't like user. We've
said that. But think about the word
acceptance.
>> Like Dave, if you cooked a meal and then
someone your guest said, um, you asked
your guest how was it and they said it's
acceptable. How would you feel? Like
that's our hurdle. These poor operators
that we inflict this stuff on and we're
done with that. We're going to we're
we've completely reimagined UAT as
operator endorsement. If an operator's
going to endorse it that my people are
going to use this and I endorse it, it's
a completely different hurdle.
>> Well, and that endorsement is is a
strong signal to the intelligence engine
which then knows how to act and to Nunio
what you were talking about earlier. It
seems to me you the better your data,
the better your analytics, the better
the decision- making, the better the ex
acceptance rate
it goes to now endorsement. Um, and that
just creates better outcomes. You know,
you guys are really tackling some hard
problems. Um, and I want to end on
predictions and people when I ask people
to look out a few years, they say, "Ah,
forget it. I things change so fast." I
actually think Duncan it's easier to
forecast out four or five years from now
or maybe even five to 10 years from now
than it is two quarters from now. I I
can't predict what you know what open-
source model or what China is going to
do with the geopolitics. But when you
think about the potential, I mean, I go
back to the internet days and we we saw
the potential and we and the same with
the cloud. We I think generally
accurately forecasted what the end
state, you know, typically was going to
look like, but how it got there, it was
kind of messy. What do you think if you
look out in supply chain five years from
now, middle of next decade, you know,
late next decade, what do you think is
going to fundamentally change that is
going to make us forget the old way or
look back and say, can you believe we
used to do that? What does it look like?
>> I think a few things. I mean, first of
all, we have a labor shortage in supply
chain, right? So, it's not like robots
and we haven't even talked about
physical robots. I don't know if you've
been watching the the robot games in
China. Amazing. I mean, that's going to
be something else. And there sort of
compounding. This is sort of the brain
and then you have the physical robot and
they're going to compound in terms of
what they're capable of doing. So, it's
not like we're going to see people I
mean, we have a labor shortage. So,
actually robotics and AI will help solve
from of some of that. Um, and I think
that one thing for sure is that people
will start to think about supply chain
software or even the supply chain you
run more as one organic adaptive system
versus today it's all served by
different departments, different
companies and software's grown up to
support each of these different things.
So I think and we're seeing this already
all those silos will go away inside a
company departmentally and there'll be
much better orchestration across
companies as well. So that's obviously
we spent the last sort of 5 years
building and you know the agentic
capability just enables so much more of
that sort of real-time orchestration. So
I think that's one thing that we'll see
and and hopefully this will save you
know solve for the labor shortage as
well.
>> Yeah. And yeah, Usain Bolt now is
eclipsed by a by a robot. But you know,
humans, we can make things go fast, you
know, so big Bolt fan, but but as well,
it brings me back to the policy public
policy discussion where there is a huge
economic incentive to automate and and
bring in machines. And I think that, you
know, you'll see over time tax policy
will change and and support the human
condition because as you pointed out in
this interview, you know, that continues
to be vital. Guys, thanks so much and uh
congratulations. It's amazing the
progress that you guys have made, you
know, from from putting together, you
know, a lot of so-called legacy software
to really reinventing uh yourselves and
what has become Blue Yonder. So,
congratulations. super excited to keep
in touch with you and monitor the
progress. Thanks for your time.
>> Thank you, Dave. Thank you for having
us.
>> Thank you.
>> All right. And thank you for watching.
This is Dave Volante for the Cube and
we'll see you next time.