Danilo Zimmermann, Banco BS2 & Diego Puerta, Dell Technologies | theCUBE + NYSE Wired: AI Factories

Palo Alto studio connecting Silicon Valley and Wall Street. >> I'm John Furrier with the Cube here with Dave Vellante, my co-host. >> [music] >> Well, I'm John Furrier with the Cube here at the Cube's NYSE studio. Of course, we have our Palo Alto studio connecting Silicon Valley and Wall Street. This is our AI factory series where we interview the leaders in the AI factory. Of course, we got an international edition. The World Cup is in town. Brazil's here. Dell Brazil's here with some of their top customers that are great examples of pioneering the future. Then we have Nelson Zimmerman, CIO Banco BS2, and of course, Diego Puerto, Brazil general manager at Dell Technologies. Great to see you. Thanks for coming on. We're in town for the World Cup. I could talk about that all day long. Let's get into AI factories though. Talk about your business. Um how are things going? How are you looking at the AI wave? How is it impacting your business? >> Great. Thank you, Diego. Thank you, John. To be here in a this iconic place. Our BS2 is a a digital bank focused on companies. And we have credit and other products to offer for for companies in Brazil. And talk about infrastructure and AI. We as a a digital bank security, availability, um latency is not negotiable. It's uh mandatory for us. for us. And uh create a critical uh infrastructure is very important in these situations. To be the foundation uh before you escalate AI. So, I believe a lot on that. And talk about a little uh about AI. We are building uh a huge database, a data lake uh as a foundation to together with this critical infrastructure. And also in parallel, preparing the governance and agents AI agents to escalate in some business areas and and also in IT. So, um uh for us it's very important to get to have the governance, of course, of the AI uh initiatives as a regulation that's necessary in Brazil, especially. The Central Bank is very strong uh with us there. And um we see that we had have now a road map with this new infrastructure to develop this those initiatives. >> Your financial infrastructure, that's critical infrastructure. >> Yeah. >> Diego, the the regulatory environment also is there. They have a lot of data. It's regulatory. Banks. >> Banks. >> Banks are banks, but AI is helping. We're seeing financial infra enable faster credit, new ways to do things. What are some of the highlights? >> Okay. And and let's add on the top of that the Brazilian complexity that's well known. It's even more is is it even more complex. The regulatory detects changes, uh the complexity of the text changes. We are going through a text reform right now, but it's going to take a while to get in place. Then it's a it's a super complex uh process and requires a lot of technology from the bank system. That's not a surprise why the Brazilian banking system is so advanced. And on the case in the case of a BS2 uh uh I'd like to highlight something. It it's a it's a bank that belongs to a very traditional family that used to call it Banco Bom Sucesso that made a transition to a digital bank and became very successful that journey. That's a very entrepreneurial family changing the business, adapting to the new dynamics, and I'm sure that they are in a the great position to take advantage of the AI. >> So, they've transformed to the So, that was a kind of old school >> A couple of times is something that we are >> Yeah. And I'm There's a lot of operational changes and efficiencies. How did you do it? What are you doing now? >> Yeah. As Diego said, was a big transformation that we continue to have. So, the strategy and put IT as an enabler for the business strategy was very important and continue to be very important for us. So, as a digital bank, we we need to be near the the strategic, not only developer or assistant uh construction, but understand the business and then understand the customer to really develop products that bring value, bring good experience. So, in in IT, we prepared a change, especially related to our future and process. Uh especially now in a an AI moment, when you need to to build a new way to to work uh to really modify the process, not only adapt adopt agents uh in specific process. >> Talk about the partnership because you need a partner. Diego, what was the strategy? How is it working? Can you give us some examples of what's going on right now? >> Um I believe it's the same format we are doing with the most strategic and tech-demanding customers in Brazil. Understanding the business, working together, helping them navigate through the managing IT complexity. Uh but the most important aspect is understand their business need. I think that that's where we spend most of the time discussing. What is critical? What do you guys want to change? And especially now with AI, it's what do you want to transform? What's the business transformation we want to make? And it the discussion has not been different with our BSS >> You know, digital banking, it's money. So, money is data. Automation is efficiency. So, with AI, we see good data. Automation um is big. So, the What is your data strategy ambitions? How are you thinking about that? Because this is where the opportunity, the headroom, as they say, there's a lot more growth. >> Yeah. As I start to talk here, we prepare a foundation as a a data lake. And, uh, we already started with some agents. And now that we migrate our data center and and invest in a new infrastructure together with Dell, uh, we are preparing a more, um, um, accelerate roadmap, I would say. Uh, to really escalate with security, with governance, as I said, and, uh, understand the customer. So, and we are always using our partners to help on that. >> So, talk about the Dell relationship that you have. How did they help? I'll ask him the same question. He's got a good answer. >> Do you want me to leave? >> [laughter] >> Close your ears. Go into silence. No, because transitions are hard. And once you cross that that threshold, you now are another level. And things get faster. >> Dell Dell is our, uh, long-term partner and following and together with us in all the journey. So, um, uh, recently, for example, we had some experience with automation, with some, uh, suggestions about, uh, more efficiency. Uh, help us to to become a better company, a better and intelligent company. So, I would say that, uh, Dell is already a a strategic partner, not only a tech partner. That for us is very important. What we expect always is that this kind of partner understand our business contest, not only to offer technology, but help us to connect infrastructure with a business outcomes. >> Diego, what's the partnership for them? How's it looking from you? How do you help them? What's been the core, um, work product? What's been the strategy? Are we the same? Has there been anything different? >> No, I think that the understanding the how BS2 has changed it has been key to help us then with the infrastructure. They own the strategy, we support them on the infrastructure challenges. >> Yeah. >> That's how we've been working and has been quite successful. It's a pleasure to be part of the journey. >> You know, I just have to ask you a question. As a big family, that's private companies, old school. Now you go faster to modern era. You're now a modern company. What was it like for the owners? And were they skeptical? Did they give you full confidence? Were they nervous? What were they thinking? Take us through the You better do it. >> Yeah. >> [laughter] >> Actually, the family is is a red always. BS2 is recognizing Brazil as a innovative company. Uh, seeing it's a big success when they launched new products already the big banks. So, I don't have problems on that. Always working together with the family that control the bank with the CEO that's the CEO that the family bring to to the market from the marketing to help us in 2021. So, I'm having space to develop our our digital strategy. >> They wanted to do it. >> Yeah, they they they needed and we need to do that in Brazil and it's an opportunity to really focus on some areas that the big banks maybe don't have the same focus on. >> Well, we're here at the New York Stock Exchange. The bell's going to ring very shortly. We're going to go down and see that. IPO in the future? >> [laughter] >> Who knows? You're probably thinking about You're not a public company. You can say whatever you want. Thank you so much for coming on. Diego, as always, super informative and insightful. Thank you. >> My pleasure. >> I'm John Furrier, host of The Cube. We are here at the NYC. We're going to go watch the bell close, close out the market. Big day on Wall Street, big day in the United States as the World Cup is here. A lot of games to be watched all around. We'll be at one next week. Thanks for watching. Thank you.