Confronting The CEO Of Robinhood - Why Most Investors Lose Money
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In this interview, Robinhood CEO Vlad Tenev addresses the controversy surrounding GameStop and broader retail investor performance, challenging conventional wisdom that average individual investors consistently underperform. While acknowledging historical data suggesting losses due to high commissions, Tenev argues that modern zero-commission trading environments invalidate older studies; he notes that his platform's customer index often outperforms major indices like the QQQ during tech booms but lags when innovation sectors dip. He emphasizes a "survival of the fittest" approach where users are free to trade options or futures if they understand them, though he strongly advocates for clear disclosures regarding asset types and suitability. Tenev also highlights Robinhood's shift toward incentivizing retirement savings through matching contributions, noting that many new investors redirect money previously spent on discretionary consumption into investing buckets, effectively turning entertainment spending into wealth-building opportunities. The discussion extends to the future of capital markets, with Tenev expressing a strong desire for retail access to private companies and real estate assets currently dominated by the wealthy. He identifies tokenization as the primary technological solution to democratize these illiquid or scarce asset classes, allowing them to be traded 24/7 like public stocks while remaining tethered to underlying values in their initial phases. Tenev envisions a future where users can co-own properties via digital platforms and trade fractional shares of real estate instantly. Furthermore, he discusses the potential for prediction markets on his platform regarding AI model dominance or economic events, distinguishing between gambling and speculation by highlighting how derivatives markets rely on speculators to provide liquidity that allows hedgers to manage risk effectively. Regarding competition and business strategy, Tenev credits Robinhood's success to a combination of superior user experience, low fees, and rapid technological iteration rather than just price undercutting alone. He details the company's "barbell" customer service model, which pairs high-touch human concierge support for active traders with advanced AI-driven assistance for mass-market users. The CEO also outlines future product roadmaps that include expanding into Solo 401(k)s and Registered Investment Advisor custody to serve businesses, while noting that regulatory hurdles currently block full access to private markets in the US despite their global availability via tokenization elsewhere. He maintains that technology remains Robinhood's core differentiator against established incumbents like Schwab or Vanguard, enabling faster product rollouts and lower operational costs. On a personal level, Tenev reveals his own highly concentrated portfolio is almost entirely invested in Robinhood stock due to regulatory restrictions preventing him from trading company shares directly while running the firm; he relies on wealth managers for discretion over these holdings to avoid conflicts of interest or accusations of insider dealing. He recounts an anecdote about buying Robinhood stock at $32, doubling down as it fell, only to be forced into a loss after his brother sold their position based on a coin flip, illustrating the volatility and emotional challenges of investing in one's own company. Despite these risks, he remains optimistic that navigating technological transitions like AI will drive US economic growth if policies are adjusted correctly, warning against wealth centralization but believing capitalism can thrive with broader investor participation. The interview concludes with Tenev reaffirming his commitment to making financial markets more accessible and efficient through continuous innovation in tokenization and digital asset integration.
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We are seeing a phenomenon that I have
uh never seen.
>> The weapon of choice for these new
traders are platforms like Robin Hood.
>> GameStop shares tanking today. Robin
Hood and other brokers making it tougher
to trade the stock.
>> How tired are you of talking about it?
>> You It's okay. You can be honest.
[Music]
>> So, you created Robin Hood, the
financial app that introduced probably
millions of people to investing. Do you
think that there should be stronger
guardrails and stronger disclosures in
place? I think it's hard for me to
imagine a world where I would say no.
>> So, what is your prediction in terms of
where the US economy might be headed
over the next few years?
>> I think technology-wise,
we're in probably the most interesting
time ever. You have AI, which has the
potential to change every single aspect
of our lives and the way we interact
with the world. You've got
cryptocurrency reshaping money itself.
And that's why trading and finance have
to evolve too.
>> So if you were to answer the notso
simple question of why did you disable
GameStop buy button, how would you now
answer it?
[Music]
Vlad, thank you so much for coming on
the ice coffee hour. I feel like this is
something we've been trying to do for
years at this point. All of us have used
Robin Hood. We're big fans. However, we
have never seen you and Roaring Kitty
together in the same room.
>> Yeah.
>> How can we confirm you're not the same
person?
>> I mean, I never claimed to not be the
same person. Um, I've tried getting in
touch with him in the past, but I don't
know. He's uh I'm not convinced he's a
real person.
>> He's very elusive.
>> He's a little elusive. Yeah. Have you
guys met him?
>> No.
>> We would love to. If he's watching this
by any chance, Keith, please, we would
love to have you on the show.
Phenomenal. We've reached out and I
don't think he's ever responded. He's
never seen it as far as we're aware.
>> Yeah. Well, maybe in the next one you
can interview uh both of us together.
>> That would probably
>> I think that would break the internet.
>> That really would.
>> Yeah. That would be the first definitive
proof that we're not the same person.
>> That's so funny. So, I I'm curious. So,
we have a chart here I want to show you.
Why do you think the average retail
investor does so poorly in the markets?
>> That's a good question. I'm trying to
think whether uh it's actually true from
my perspective that the average retail
investor
does poorly. So um because I we we
publish um
>> thanks
>> we publish Robin Hood data around this.
We have the Robin Hood investors index
and that tracks how our customers do uh
relative to the market also what their
top 10 holdings are. Um and you know it
fluctuates quite a bit. You can compare
it against QQQ and and other other tech
stocks and ETFs and our customers tend
to be overweight in innovation and
technology and also crypto. So in times
when those do poorly, which happens from
time to time, our customers tend to do
less well than the indices, but you know
in in times like right now where
innovation, technology, crypto is is
doing well, um they they tend to do very
well. So, um I think I think that
historical number might be if if I had
to guess from a time where there were
commissions on every trade and a lot of
the studies that show retail investor
underperformance assume a $10
commission. And obviously that amount
eats into your returns um as you trade
more and more. The difference is now we
have zero commissions on equity trades
and so a lot of those analyses don't
make sense and and I think a lot of the
conventional wisdom around retail
underperformance has been under these
sort of antiquated assumptions.
>> Is there anyone you think that should
not be investing? Is there a type of
person maybe where hey this is probably
not for you? What we try really hard to
avoid is people investing in things
accidentally or things that they don't
understand. So I think disclosure is
very very important. It should be clear
to the user what the instrument is. I
mean it should be clear that for example
it's a it's a cryptocurrency. It should
be clear if it's a equity or some kind
some type of leverage product. if they
want to trade options, uh it should be
clear that, you know, they're they're
suitable for options. Um, but once once
you get to that, if someone's really
telling you, you know, I want to invest
in
this IPO or I want to trade options, um,
I I think I think it's hard for me to
imagine a world where I would say no,
you know, you you shouldn't be doing
that. So, you created Robin Hood, the
financial app that introduced probably
millions of people to investing that
would have never been investors
otherwise with 0 trades and a very
beautiful UI. While that's really good
because I think I think everyone should
be investing if you're not investing, I
think that you're losing out and you're
not doing your future self a service.
Yeah. There's also the counter side of
that which is it could introduce some
people that are not super knowledgeable
in the markets or don't have the
expertise to be investing um to
investing and they can end up losing
money. Do you think that there should be
stronger guard rails and stronger
disclosures in place to prevent people
without the knowledge to be investing or
do you think it's a better thing that
everyone just kind of goes in and it's
you know the the survival of the
fittest?
>> I think that um more people should be
investing. We we give people lots of
options now, right? So, uh obviously for
our active traders, we have to be at the
frontier there and you can trade
options, futures, prediction markets. I
mean, we we pride ourselves on having
very comprehensive selection, low fees,
rock bottom margin rates uh for the
active trader market, but not everyone
wants to actively trade um or is
suitable for it. And so we have Robin
Hood Strategies, which which I think is
the best robo, the best digital advisor
on the market, uh, with some of the
lowest fees in there, a fee cap if you
have above $100,000, and just like, uh,
a beautiful interface and that's been
off to a fast start. We we rolled that
out just a couple months ago, and it's
already at over half a billion in AUM
with 100,000 customers. So, it's it's
growing quickly. We also have
retirement. You know, we've got over 20
billion in retirement assets on the
platform. To my knowledge, I think it's
the fastest growing IRA product that
I've heard of. You know, gone from zero
to 20 billion in just a few years.
>> And if you look at what we incentivize,
Rob, uh, retirement is actually what's
incentivized because there's a built-in
match into the product on every
contribution. So, we'll match 1% uh, for
retirement and 3% if you're a Robin Hood
Gold member. And you know, we we run
match promos and things like this, but
if you actually think about what's like
intrinsically incentivized, it's our
retirement products. And and I think the
true story is
a lot of people have money in different
buckets. So you'll have someone with uh
you know, a few thousand, maybe more,
that that they're discretionary trading
and then they'll have a big retirement
portfolio and they'll use Robin Hood
strategies as well. So, um, if if you
think about the discretionary bucket,
the sort of like area of the portfolio,
people are self-directing, taking risk,
I think I've always viewed that as sort
of like competing with the consumption
bucket. So, this is probably money you
would have spent otherwise. You know,
you'd have spent it on entertainment.
You maybe would have like bought stuff
on Amazon. Um, and and that's what we
saw from from the very beginning when we
were looking at Robin Hood and where the
money that these young people were
investing was coming from. It wasn't
usually coming from another competitor
because Robin Hood was their their first
account. Um, and when we talked to
customers, they'd say, "If it wasn't for
Robin Hood, I wouldn't be an investor.
I'd probably be spending this money." Um
and and so Robin Hood actually I think
took money from the consumption bucket
and put it in investing and and I think
when you take that lens that
discretionary bucket looks a little bit
different. That's what I tend to agree
with is it seems like Robin Hood kind of
took those people that would be spending
it on extra streaming services or
spending it on random luxury goods or
things that they don't necessarily need
and they put it into usually with Robin
Hood the old connotation. I don't know
exactly how it's being used now was that
they would put it into like slightly
riskier stocks or more fun sort of
investments which is I still think I
mean magnitude's better than just
spending it on some random you know
extra expense.
>> Yeah. And I think also a lot of the
people that really like there there's
some customers that are all in on
discretionary trading, right? They trade
options, they trade futures. And you
talk to these people and uh they're
basically entrepreneurs. A lot of those
folks are entrepreneurs, right? And and
you know, we we have meetings with them
and and and sometimes we do dinners with
our best customers. Uh these people want
complete control over all of their
finances. They have very strong points
of view around many things and and I
think that Robin Hood and trading is a
way to reflect that point of view. They
think certain companies are going to do
well. They feel like they deeply
understand cryptocurrencies. Some of
them are sports junkies and they have
like an incredibly deep understanding of
different sports teams and what's going
on. They're tracking the in the injury
reports. So, I think there's a big
parallel between self-directed trading
and entrepreneurship. If you think about
me, um, very few entrepreneurs actually
succeed. And if if you think about what
it is, it's like a complete 100%
leveraged bet on like
>> one undiversified thing. Um,
>> and you know, is should we have less
entrepreneurship? I don't know. I I
think we should have more even though,
you know, it doesn't always work. I did
a a short recently that got a lot of
views and it was on Robin Hood.
>> Oh gosh. It wasn't the one where you're
like, "I'm closing my Robin Hood
account. Here's why." Was it?
>> No, it was this one. Turn it up.
>> So, I bought Robin Hood stock at $32 a
share.
>> Okay.
>> And it dropped as low as seven. I
doubled down and I bought more.
>> The reason it went down was because I
told Jack I bought Robin Hood.
immediately goes on his phone, buys it
immediately. And I kid you not, the day
he bought it
>> once that's
>> And I told Jack on the podcast, I'm
like, "Dude, you got to sell the stock."
And he says, "I'll flip a coin and if
it's heads, I'll sell. If it's tails,
I'll keep it." I said, "It's fine." He
flips it. Sure enough, he has to sell
the stock. Sells the stock. The next
day, it's up 10%. The next day, there
was a big announcement that they
received an investment. At first, you
were telling me kind of a joke, but you
genuinely believe this.
>> Yes. I actually came across that clip uh
on social media and I was expecting like
some very deep uh fundamental or
technical analysis about your investment
philosophy. So it it gave me a little
chuckle. It just it just got funnier and
funnier as it went along.
>> Honestly, my only analysis was that I
genuinely like Robin Hood as a company
and it's all I see on social media on
Wall Street Bets and on Twitter.
Everyone just posts the Robin Hood
screenshots. Yeah. and very few people
ever post Schwab. And I thought just by
the metrics of that and the price it was
tra it just it made sense to me. And
then Jack bought.
>> Yeah. Um so I'm curious if you map out
all of the users on Robin Hood across a
line and this is like people that make a
lot of money high risk. People that lose
a lot of money high risk. And then in
the middle you have like the very
conservative investors. Where would you
say Robin Hood falls? Like what does
this chart look like on Robin Hood as
opposed to other brokerages? If you take
Vanguard for example or you take Schwab
or any other sort of exchange
>> I think that well first it's it's hard
to actually compare because no brokerage
reviews they don't have that data
>> data to that granularity. I mean we can
track our market share and and we sort
of like goal on that and and actually
the the goal is to be number one in
market share across every asset that we
offer
>> equities options crypto
>> uh margin which has been growing very
very well. So um we don't have a goal on
the precise decomposition
but at a high level um one of the things
we really track very very closely is
customer retention. So it benefits Robin
Hood if customers do better over the
long run because our revenue is actually
I mean if you if you look at our revenue
and divide that by our assets under
custody the total platform assets on the
platform uh that number has been fairly
consistent over over the years. it's
kind of like in the 2% range, you know,
sometimes a little bit higher, sometimes
lower, but basically our revenue scales
with the assets under management. So
long-term, we're very aligned uh for our
customers to do well because if they do
well, their account balances increase,
our AUM increases, and we're we're a
healthier company. Um, and a a few
interesting things. one aum now is over
a quarter trillion which is which is a
big number you know I can I can now say
uh trillion when when I describe our
even though it's less than one but still
I think a quarter of a trillion is a big
milestone for us particularly as such a
young company
>> average account size broke 10,000 per
customer and you know criticism of Robin
Hood would be these are tiny accounts a
few thousand dollars Schwab's at you
know hundreds of thousands how how is
this ever going to be a serious broker,
but you know, account balances are
growing and our customers are getting
wealthier. They're putting more and more
of their dollars into Robin Hood and and
I think we'll get there to the point
where our customers have, you know, six
figure six figures average account size.
>> How much of that though is just the
market has gone up so much over the last
few years in terms of average account
size that if the market were to fall,
you would see a big discrepancy there.
>> Yeah. I mean, we also look at net
deposits. Uh, net deposits is the
portion of it that's, I guess, under our
control. Um, and last year was 50
billion in net deposits. Um, which is a
big number, big number. And this year
we're on track to exceed that, right? We
did uh we've had two of our top three
net deposit quarters in the history of
the company in the first two quarters of
this year. you know Q4 of last year was
was quite strong as well but uh yeah Q1
Q2 have been strong Q3 is off to a good
start so it's not just the market people
are also putting more money
>> but but we want to benefit from market
appreciation too because if you look
historically you know market goes up
>> by 10%ish per year and that compounds so
we want to be winning in net deposits we
want to make sure uh I mean up to our
control our our customers are investing
invested in stocks and other assets that
have long-term appreciation potential. I
think the combination of those two make
for for a great company.
>> How much do you look at specific user
data? For example, if you have one
trader that's wildly outperforming
everyone else on Robin Hood, maybe
they're getting like consistent 1,000%
returns every single year. And you said
you reach out to these people and you'll
take them to dinners and stuff like
that, but do you ever feel like
incentivized to copy trades? And is that
even legal to do to like look at all the
user data? You see one account just
consistently crushing.
>> Yeah. Yeah. We we don't really do that.
Uh I mean we don't do that and um yeah
actually I think traders in particular
are pretty sensitive about their privacy
and that's why um I mean I think we have
certain regulatory uh
>> to do that.
>> Um I'm not sure it would I I don't know
about the legality of it. Um, but it
would at the very least be frowned upon.
I mean, depending on what exactly we're
doing. Of course, there's certain
regulatory obligations that we have like
we have to do surveillance and look out
for things like market manipulation and
and things of that nature. But, um,
>> yeah. Yeah. Generally, like looking at
>> uh who's making money and trying to
understand their their uh their, you
know, trading strategies. We we don't do
that. That's what Jack wants to do.
>> That's See, that's the thing. If I owned
Robin Hood, I would just go straight to
Chris Camilillo's portfolio. If you know
Do you know who Chris Camilo is?
>> I do know him. Yeah.
>> Yeah. I would just go straight to that
portfolio and just be like, "All right,
you know what? Chris, hire an assistant
and just map out every single trade he's
doing."
>> Here's what we were talking about
earlier. What I would love to see is a
voluntary opt-in feature where you could
opt in and share your trades to other
people publicly and all people would see
on you because you would stay anonymous
is just your account balance.
>> And you could comment on a feed and be
like, "I just made this trade." and it's
like account balance 20 million and
people like
>> and someone else J 10,000
I'm going all in on Dogecoin and people
like okay maybe
>> okay so that that's a fundamentally
different thing than you know uh us just
looking at the data and trading for our
own corporate account. So I I definitely
think there's value in what you're
saying if it's clear to the customer
that
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>> If it's clear to the customer that, you
know, I can opt into sharing my trades
and other people can track me and see
how my portfolio is doing and maybe, you
know, follow along and copy my trades uh
within some type of parameters. I I
think that would be an interesting
product. Actually when Robin Hood
started uh I don't know if you guys know
this but we we launched in 2013 as a
social network. So the name uh before we
changed it to Robin Hood was analyst and
the idea was that um we have all these
retail investors on social media and the
internet and they should have the
ability to share their point of view uh
of stocks. So we took the idea of an
institutional analyst, you know, the
folks that rate stocks, buy, sell or
hold, set price targets, and the attempt
was to like democratize that. So anyone
can be an analyst. Uh we created this
social network where people could rate
stocks and write comments. Um and our
our initial vision was that once we got
approved to be a broker, we would sort
of like layer on trading. So you can not
only analyze a stock and but but you can
also you know buy it and you can see
your real portfolio. And sometimes I
think about we we ended up making the
decision that like these are two very
complicated businesses independently to
put together
>> and the demand for for commission free
trading was uh was so high that we just
like abandoned all of that for the time
being and just focused on making the the
trade button as simple and streamlined
and easy as possible. But sometimes I
think about that because very much in
our DNA to to build those types of
products. And who knows, maybe maybe
some point we'll revisit.
>> I would love to see that and be able to
track people based on their percentage
return, dollar amount return, and
account value.
>> And would you would you uh you you'd
sign up for that network and be willing
to uh you'd be willing to opt in and
share your trades with followers?
>> Yeah. But as long as it's anonymous, as
long as people didn't know it was me,
all it would show is the account size
and what I'm buying and selling. I do
not want to be associated to be
anonymous or not. I think because I
personally wouldn't care if I was, you
know, if I could show my trades like
Jack Selby just made this trade and then
you do the opposite
>> and you do the opposite of whatever.
>> I think most people would probably want
to be known and they could build a
following. But uh yeah, I mean I think
uh I think if if you I could see the use
case for wishing to remain anonymous
too, but but I think there that raises a
question of like who is this person and
why would I follow them, you know? So,
we've spoken to a lot of people on the
podcast that have either been acquired
or they've IPOed and they said after
that massive landmark event, their
quality of life can slip a little bit
and they can feel, you know, some sort
of like purposelessness or
meaninglessness because they, you know,
this is that was their entire existence
was building up this company and then
you have this massive event to kind of
for forego a lot of your equity and
ownership of of the company. How have
you noticed that work with your life?
Did you notice after you guys IPOed
there was a quality of life slip or
would you say that that was not your
experience?
>> There was definitely a little bit of a
quality of life slip, but I don't know
if it was the IPO itself or the timing
of it. Um, so we went public in July of
2021 at sort of like the peak of the
secular bull market before things went
really south. And we were actually one
of the last IPOs before the window got
shut. I think Ribian went after us by a
couple of months, but I think the IPO
window shut for many, many years shortly
after us. And you you could tell the
vibe was shifting right around the time
we were going public. Like we didn't
have a particularly hot road show. Um it
wasn't, you know,
>> like some IPOs where it was 60x overs
subscribed. So, you could tell there was
a little bit of a vibe shift. Like,
everyone was kind of understanding the
government's printing a lot of money.
Inflation is creeping up, so something's
going to have to change. And so, pretty
soon after our IPO,
uh, our stock took a a pretty big hit.
You know, we went public at $38 per
share. Uh, we traded, I was actually
looking recently when when was the exact
day we hit the bottom? Mid 2022. Uh we
closed at like 680 something. So a huge
drop right there.
>> What did that feel like at the time to
see that?
>> It felt rough. Uh it felt rough. And I
mean they they tell you that you should
ignore the stock price uh and focus on
building your business. It's especially
hard for a company like Robin Hood whose
business is the stock market to ignore
stock prices, especially our own. And
and also I think it's harder to ignore
on the way down than on the way up. Um
because on the way down, you know,
people get concerned about, you know,
the the long-term viability of the
company, their compensation if if you
look at employees. So hard to ignore uh
especially on the way down. And I think
they really look to leadership to uh
point a way out, right? like show
direction and and inspire people so that
they know it's a company that's that's
worth betting on. So, I don't think it
was the IPO itself, but going through a
hard time post IPO where we went public
after the GameStop stuff, there was a
little bit of like short-lived euphoria
around the time of our IPO
>> and then afterward like the reality set
in of um we're a business that was
compared to now much more fragile. Um we
went through COVID, we transitioned to
being a remote first company. We blew
out our headcount and grew our headcount
56x. Um people weren't working well
together. We weren't shipping and then
the macro environment which was a
tailwind during co rapidly reversed and
and became a big headwind and and people
stopped trading. Uh so you know all that
happened simultaneously
and uh so so I didn't have the problem
that you were suggesting which is oh my
my job is done like mission
accomplished.
>> It it was more just like
being hit by several freight trains of
like unique challenging problems and you
know having to like stop them or dodge
them and uh and having to navigate that.
So, so I felt uh there was no loss of
purpose. It was in and
>> it was like a slow burn of like
different mini crises.
>> Do you think do you think that was an
overreaction? Because I remember at that
time you were trading at a market cap
that was equivalent to your cash on
hand.
>> Yeah. And I remember seeing that and
thinking, how how is this not a buy at
this price? Because you're basically
buying dollar for dollar the cash you
have.
>> Yeah.
>> How does that make any sense?
>> I don't know if it was an overreaction
as much as sort of us having to build
trust with a new set of investors. And I
felt like we had to do this when we were
a private company. you know, we we
raised as a private company, we raised
different rounds of funding, seed,
series A, all the way up to series G,
which was our our last round before IPO
in 2021.
>> And in a lot of those rounds, you you
bring in a new investor for the first
time. And I I I always felt like there
was a period of having to earn the trust
of the new investor. Maybe they don't
really understand how we operate.
They're trying to figure out did they
make a mistake with the did they overpay
for the company? Um
>> uh they don't really know us that well
and um I felt like for each new one
there was a period where okay we had to
prove ourselves. This is a new person.
They don't know us. We had to build
trust and I think when we went public it
was very much the same. you know,
different set of investors. Uh, you
know, you had the hedge funds, you had
the longonies, you had retail, which for
for Robin Hood is a big chunk, but you
know, you'd think we'd always have
retail, but no, it was a private
company. We didn't have any retail. So,
that was new for us.
>> And and I think that
>> there was a period where we had to earn
the trust of that shareholder base. And
I think we've managed to do that.
Finally, I could see the the tide
turning in 2024, kind of last year.
>> Yeah. From my perspective, it seems like
there's still that discrepancy between
Robin Hood where people still associate
to some degree with more like childish
or like ah it's a bunch of early 20s
with something like a Vanguard or or a
Schwab
>> that seems to have more that like legacy
push behind it.
>> How do you intend to bring Robin Hood to
that level? A couple years ago, our best
customers maybe would have hundreds of
thousands of dollars in their Robin Hood
account, maybe millions. But then as
we've added more things and we become
more established, I started talking to
customers who are moving over tens of
millions. You know, now I'm talking to
customers that are moving over hundreds
of millions into their Robin Hood
accounts. Um, and you know, my my
aspiration would be someone like me, uh,
you know, uh, whatever classification
I'm in should be able to have all of
their wealth in Robin Hood and that
should be just optimally managed at the
lowest cost. If we can serve someone
like me, all of their financial needs,
that should then acrue to to everyone.
And I I think the problem that the
incumbents are ignoring is there's a a
great wealth transfer that's uh that's
underway. Uh according to to some
statistics over 120 trillion is going to
be handed down from baby boomers and
silent generation to younger
generations.
And and I think I I see increasingly
that
Robin Hood has the potential to be the
main beneficiary of this. Right? the
young people already have Robin Hood
accounts. We're increasingly building
tools to make Robin Hood more useful to
you if your family members are on it.
Not just your kids and your spouse, but
also your parents. And and nobody's
thinking about that problem. The
incumbent brokerages, they kind of get
worse for you if you if you add family
members accounts. But Robin Hood's going
to get better. We already have this with
banking and with credit card, but it's
going to it's going to come to investing
as well. There's going to be a
multigenerational experience. And I I
think Robin Hood eventually for for the
mass market will play a role similar to
what a family office would do for a high
netw worth individual. We can put a
family office in your pocket that can
manage not just your finances but like
all of your strategic life decisions
when it when it comes to to your family.
And I think I think we'll get there much
more rapidly and with a much higher
quality product than you know anyone in
our industry. So on a personal level,
how has your approach to money changed
going from someone who didn't have maybe
a ton of money to now someone who has
plenty of it, especially post IPO and
with the recent stock growth of Robin
Hood?
>> How has your approach to money changed?
And also on top of that, we had Michael
Sailor on the podcast a while ago. It
was very interesting because that day
micro strategies went down like a few%
and we had calculated he had lost like
what hundreds of millions of dollars in
personal net worth and and we're sitting
with him and then after the podcast he
checks his phone probably checks Micro
Strategy stock for the first time that
day
>> and he's just you know meanwhile he's
losing hundreds of millions of dollars
like how how does this work for you on a
personal level and once again the
approach to money how has that changed I
think one thing that hasn't changed is
um you know I I I'm an immigrant. I grew
up in a household where we were very
conservative about all of our spending.
Um and I think that imbued in me once
once I got a little bit of money. Um I
still have this deep need to make sure
I'm getting a good deal on stuff even if
it's irrational. So, every time I
purchase anything, um, I look at it from
an investment lens. Am I getting a good
deal? Am I buying some asset that'll
depreciate? Um, I would be very
reluctant to buy a new car, right? The
only time I would consider buying a new
car if it's literally like the first one
in a model and it's so good and like I
can't find a used one. Yeah.
>> But, you know, I buy used cars.
>> You buy used cars.
>> Buy used cars.
What What's the last used car you
bought?
>> Uh a 2021 uh 911 Turbo S. Actually, I
didn't buy it. That's a lease. That's a
lease.
>> Why'd you lease it instead of buying it?
>> Got a good deal.
>> How often do you look for good deals?
And like where else do you save money?
>> In everything that I do, I look for good
deals.
>> What does your wife think of this?
>> Um
>> does she think like, you know, come on,
we can get the new car. We can we're at
the point now we don't have to worry
about these things. Don't need to buy
the manager special flank steak for 70%
off. That was
>> I think she complains about it a little
bit but sort of jokingly because she
also understands it's you know the way
the way that I've always been the way
that I am. And so it's you you take the
it's it's what she loves about me.
>> It's the principle of it though. It's
like you don't even though you can waste
the money you shouldn't.
>> Yeah. And you know, I think I think
there's a bit of confidence. Um, it's a
good feeling to feel like,
all right, at least I don't have to
worry that someone's going to take
advantage of me financially cuz this
guy's just going to like uh do a
colonoscopy on any potential
transaction. Does that ever hurt?
>> So, I think that's very comforting in a
way.
>> But when you go and negotiate something,
does it ever hurt when they look you up
and they're like, "Ah, this guy could
afford it. Like, I could charge whatever
I want."
>> Yeah. You can just look up your name and
net worth and if there's a B after your
name like it's, you know, I feel like
that's a different
>> from car salesman to buying a house to
like having tradesmen over like
everybody I feel like would just give a
premium just because they can.
>> Yeah. Yeah. But you know there there's
ways that you can turn that into a
positive too.
>> Yeah. I mean, if you think about wealthy
people, a lot of times they get free
stuff because, you know, you can just be
like, "Well, how awesome would it be to
tell other customers of your business
that, you know,
>> you're, you know, selling Lady Gaga a
dress, right?" So, they get they get
luxury items for free a lot of times.
>> What's the craziest free thing you've
ever gotten? Do you ever have a really
successful trader make a bunch of money?
They're like, "I got to send him a
gift."
>> Yeah, I'm not allowed to accept those
unfortunately. I think I I think we have
to donate them to charity. Um, by and
large,
>> they got to change that.
>> Yeah. Um, yeah. So, yeah, I don't I
don't get a lot of gifts or at least not
a lot of gifts that I can keep.
>> And so, what about your own personal
investing philosophy? How has it changed
now? Do you go into more like asset
protection mode or how do you view money
as you've climbed up this this money
ladder? It hasn't changed very much
because still uh the like vast majority
of my net worth is in Robin Hood shares.
>> And how does that feel then like on a
swing up or a swing down? I mean Robin
Hood was like up 1% today.
>> Yeah, you hit an alltime high this
morning.
>> Oh, amazing.
>> You didn't know that?
>> Uh I didn't know that. I I mean I knew
in the past week we've been doing well,
but uh
>> how do you not check the share price
every day? I cuz even on my account I
check I feel like it would drive you
crazy multiple times a day
>> if you were
>> I I do I I don't want to make it seem
like I don't check the share price cuz I
do uh even though I try not to but but I
do try not to. Yeah, because it can be
really distracting. Like I don't want to
feel because if it's down, you know,
four or 5%. Which sometimes it is for no
reason. I don't want to have a bad day,
right? So, um, and I also don't want to
get too excited and think that I'm
winning if it's up for no reason.
>> That's exactly true. Same thing for the
podcast. It's like if we have a video
that does really well, I try not to let
myself feel good because I know if I do,
then when videos do poorly for who knows
what reason, then I try not to let
myself feel bad. It's like you have to
remove your emotions from the reality of
the situation.
>> It's exactly like that. Yeah.
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Thank you so much to Baselane for
sponsoring this episode. So what is your
prediction in terms of where the US
economy might be headed over the next
few years? I think there's um there's a
cloud of uncertainty around these things
always, right? So I think you have to
you have to uh counterbalance the sort
of like bearish indicators
uh which are um sort of like
productivity growth historically has
been pretty low in the in the US and
nobody's really been able to figure out
why. Um I think outsourcing of the
industrial base has been a big
contributor to that. you have us
printing money, right? And in in a way
that's us borrowing from future
generations to to fund our spending now,
which which I think is a problem.
>> Countries that have typically been big
buyers of treasuries have kind of gotten
out of that market. China probably being
the the best example there.
>> And you know, there's like seeds of
geopolitical conflict or outright war
brewing. And that's just uh those are
kind of the bearish indicators, right?
>> Yeah.
>> But there are some bullish indicators
too that make me feel very optimistic.
Um I think technology-wise
where in probably the most interesting
time ever like technology keeps marching
forward, you have AI that has the
potential to solve some of these issues
including productivity and the borrowing
from the future through uh massive GDP
growth. if you know AGI or ASI is is
unlocked and it looks like the US is
leading in that particularly Silicon
Valley which makes me feel very good.
You've got cryptocurrency again which
the US uh very much in in some ways
companies are leading and I think we're
we're looking to onshore some of the
innovation that's gone offshore in the
past few years. And I think you you have
some things that uh we're we're proud to
be a part of which are ways to reverse
the borrowing from the future to fund
the present and instead use the present
to fund the future like this uh invest
America initiative that somehow
miraculously passed and was part of the
reconciliation bill which would actually
fund uh every new child born in this
country with $1,000 in uh in in great
American companies which I think is very
Cool. So,
>> what's Robin Hood's plan with the
thousand Trump account?
>> Yeah. Um, I think it goes very much into
our strategy of making financial
platform that's multigenerational work
for the entire company. So, right now to
have a Robin Hood account, you have to
be over the age of 18. And I think this
is one lever by which we'll expand it to
uh folks that are under 18. And you
know, whether whether you're zero years
old or, you know, a hundred years old,
you should you should have an amazing
Robin Hood experience tailored to your
needs. I'm curious if you I mean, maybe
you can't even comment on this, but are
there any regulatory provisions or rules
that you think are just dumb and should
go away? I think you should be able to
invest if you're under 18. And I think
if you got all those, a lot of people
they frontload loss because when I first
started investing, I had no idea what I
was doing and I tried, you know, selling
calls and I was making money and I got
greedy and I started buying calls and
then I lost everything. Yeah. And and it
made me learn so many valuable lessons.
But I started doing that once I already
started making decent money. And so I
lost an amount of money that, you know,
is a little uncomfortable to lose.
Granted, I'm in a different position now
than I still was back then. But I think
it's good if you're just getting into
investing to have some money that you
can lose. And most of the time if you're
like 16, 15, 17 and you've made a few
hundred over the summer, so much better
to lose that than after working for 10
years learning about saving, learn about
investing than finally trying and then
losing that hardearned cash and then
maybe taking a 10-year break from
investing because of that experience.
>> Funny, I have a a story about that. I
was 14 or 15. and I made a Scott trade
account when they had $7 trades and I
put $2,000 that I had saved up into that
account and I was on a penny uh trading
forum and I found some like random
stocks that people were saying like oh
this this whole chart is going to go up
and I doubled my money from 2 to 4,000
and I got very confident that how easy
that was to make $2,000 lost it all
>> but we but that lesson that lesson was
amazing on Scott trade and then I got
lucky I made it all back I put it into
Ford stock I had like $400 left over and
I bought Ford stock at like a dollar
something a share in 2009 and just
forgot about it and it just
>> made made it back eventually but it took
you know a solid like seven years to
make it back but I did
>> I started investing I opened up uh a
brokerage account at Erade in 1999. So
my my dad had given me an incentive
because I I was part of this program
where uh you had to take the SAT as a
middle schooler and if you take the SAT
and do well you get into this summer
program where you basically get to do
math uh do like one year of math in
three weeks. Um I don't know you guys
heard of this. It was called CTY.
>> So anyway, he incentivized me. He's
like, "If you get above a 1300 on the
SAT, uh, I will give you your score in
cash." So, I got very motivated. I was
very excited cuz, you know, I was like
12 years old and I don't think he he
thought that I would do it cuz 1300 as a
12-year-old is a good score. Um anyway,
I got a 1370 and he said, "All right, uh
I'll give you a little bit more than
than that, but it's going to be in a
brokerage account where you're not going
to be able to just withdraw the money."
I think back then it was even hard to to
do that.
>> That's smart.
>> Um
>> and that was in 1999, mind you, right
before the dot bubble burst. So, I
invested in a bunch of companies. There
was uh a time period where I made a lot
of money and felt very very confident
and then I had to navigate the crash and
uh and and and what happened
subsequently. But I learned a lot of
lessons. Uh I learned what happened when
I I learned about company mergers and
reorganizations
>> because I bought uh stock in this
company 3Com. I don't know if you guys
remember. No,
>> but threecom made the Palm Pilot
>> and there was a spin-off. So for every
threecom share I had a palm share and I
would get the prospectus and I'd be like
oh wow I got these free shares. What
happened? So I learned about mergers and
and reorganizations. I learned about
bankruptcies. What happens when the
company uh that you that you invested in
because you were driving past its office
building on the dulles toll road in
Virginia and you thought the office
building looked very nice. So you bought
stock in it uh and then it goes bankrupt
and what happens to your stock and I
think these are very boring things to
read about in a book and actually
understand but once you experience it
with your own money and your own shares
you understand it very deeply and
viscerally and it's like engaging to
you. So I always said like investing in
trading is similar to playing a violin.
Like you can't learn to play a violin
well by just like reading music theory
in a textbook. You have to pick it up
and play it. And the first time you play
it, it's going to sound very very bad.
But if you keep playing it for 10, 20
years, um the sky's is the limit. And I
think investing in trading have a lot of
similarities with that or playing a
sport.
>> Yeah. Do you see any other rules though
that are out there that you just think
to yourself, why does this exist?
>> Oh yeah. I think that uh many the
accredited investor rule probably a
prime candidate. Um
>> so if if you guys are not familiar with
it or the viewers are basically you
can't invest in a private company unless
you're a high net worth individual. So
there's either a income threshold or a
net worth threshold which shuts out 80%
of people from investing in private
companies. I think it's particularly
pernitious now when we have all these AI
companies a lot of which are private
>> or SpaceX for instance which is you know
the leading company in the space
revolution which is very very exciting
it's very very exciting to a lot of
people a lot of potential but it's
private so you're you're shut out of it
and I think um one fear that I do have
about the future is that you've got the
genie coefficient at a historic high
income wealth inequality is historically
high. AI and those technologies um
appear or at least there's there's risk
of this. It's not clear how it'll shake
out, but it it appears that they'll have
a centralizing effect. So, they'll
probably put more wealth in the hands of
fewer and fewer organizations. And my
fear is that if that wealth leads to an
inflection point in wealth and income
inequality and kind of the political
unrest and the stressors and like the
civil unrest that that that could cause
could actually stop progress or thwart
progress or or at the best case lead to
lots of distractions. I think that's why
I'm so compelled to make sure that, you
know, we have more people bought into
capitalism and particularly with these
AI companies that, you know, more normal
people can be invested and and exposed
to the upside there because otherwise I
think um yeah, I think we could have
some negative effects. What would you
say is your strongest doomsday argument
for America's economy and what the
average person should be doing about
that? And then on the other side, the
strongest argument for a flourishing
economy over the next 10 years.
>> I think the strongest argument for a
flourishing uh economy will navigate
this this technology and societal
transition well, right? Like we're aware
of the problem. We're going to we're
going to make the fixes. We're going to
invest and make sure the US is at the
center of these technological shifts and
we'll kind of like make the necessary
adjustments to our policies to ensure
that that's the case. Making it easy for
the best talent around the world to come
here working for our companies. um
encourage capitalism which means
protecting it and making sure that more
and more people are bought into the
system as investors which I think we can
keep uh we we can play a strong role um
and then GDP growth uh inlects and
actually compensates for the spending
and we balance the budget that way. So I
think that's a nice scenario. negative
scenarios. You know, uh you look at
people losing confidence in our
currency, uh getting into conflict, uh
increasing spending much uh more
aggressively and much further, losing
talent to other countries that are more
businessfriendly. Um yeah, th those
those are all negative things and um
could lead to instability. Although,
really quick before we go into that,
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Thanks so much. And now, let's get back
to the episode. So, being able to have
access to massive amounts of investor
data, financial data. How do you think
that people's personal financial
approach will be completely different a
decade from now with how fast things are
moving? I'm sure you have your finger on
the pulse of what people want to be
investing in, the changes they want
made. I think that uh what we're seeing
now is that a lot of our customers are
heavily invested in innovation names um
on the public side. So you have Nvidia,
Tesla, Apple, Amazon. Uh a lot of uh a
lot of like mag seven investing is
happening and I think people are making
a bet that you know those are going to
be the industries that drive the future
and and I think so far at least this
year it seemed like a preient bet. Um I
think another lens is looking at what
the wealthy people are doing. Wealthy
people are diversifying. They're
investing in private companies. They're
investing in real estate. Uh, as I'm
sure you guys know, uh, I saw real
estate in your chart as well has has
done very very well. So, wealthy people
have access to these things. And right
now, retail investors on Robin Hood have
like
>> not great access admittedly. I think
that's going to change and we're going
to open up the floodgates to that. And
what that's going to do is I I think
there will be a positive downstream
effect of more entrepreneurship. More
people will be starting companies if uh
you have access to retail capital and
the you know quarter trillion on Robin
Hood and other platforms. What I don't
think will change
is uh the appeal of investing. I think
investing will become more attractive.
It'll become more necessary. I think
everything that we're seeing with AI and
even if you believe in these scenarios
where you'll have large-scale labor
force disruption, job loss in some
sectors, you kind of saw a preview of
what that looked like uh in 2020 at the
beginning of co and what happened was
lots more people started investing in
the markets. So I think that's a durable
effect and and uh I think that if if I
had to guess investing will be much
bigger portion of of every individual's
life 10 years from now than it is today.
>> Here's what here's what I'm thinking is
that 10 years from now we're going to
have 247 trading where I could go online
or on Robin Hood and trade at 2:00 in
the morning and I want to see shares
prices go all the time.
>> Well, you basically already have that. I
mean, we have 24-hour market except on
Saturdays and early part of Sundays.
>> Exactly. But I want I want more of that
throughout everywhere. And then I also
want it so that I could send individual
shares from one person to another. So if
I want to give Jack one share of Robin
Hood, I'm able to transfer it like I
would of Venmo. And then lastly is I
think no one has been able to truly get
real estate in such a way that you could
like swipe up and buy something or cut
out all the middleman involved in real
estate or somehow securitize a property.
And every platform that I've seen, I
would never put my money in these
things. But I think there there's a way
where you could turn a house into some
sort of like a swipe up or co
co-ownership with people.
>> That third one I'm very interested in.
>> Yeah.
>> Yeah. Big opportunity.
>> I want to see a place where if real
estate continues going at the same pace
that I could own a house with like three
other people equally
>> in a way that just works online. I don't
know how that would
>> work logistically, but I think that's
the direction things are at least
heading.
>> Yeah. And real estate's a big market, so
it's a big potential. And if you look at
high net worth individual, 10% of your
portfolio is is real estate. So, yeah, I
think uh I I think uh that that's one
that I care about.
>> What are your plans to get into real
estate? Well, we have uh we have
mortgages now through a partnership with
Sage Home Loans. And um I think I think
that's been a good use case. Proves to
us that our customers care about home
ownership. They care about real estate
uh both in terms of like buying a home
themselves, but but also they think
about it as an investment. So I think um
I think I think we'd get into it in two
ways and I'll speak speak to it
generally. I think there's one viewpoint
where it's uh an investment and you know
it's part of a diversified portfolio and
and I think over time as with any
investment that's a part of your
portfolio we want to have access to the
highest quality assets and make them
available to retail. The other thing is
there are certain investments
and people think about them as as
investments but they're like physical
things that people own. I mean like
watches a good example. A lot of people
invest in watches. They collect them.
You invest in art, but maybe you don't
really want
>> 164th of a painting. You actually want
to take custody of your art and hang it
up on your house.
>> Or you invest in classic cars, right? I
mean,
>> yeah,
>> classic car market, collectibles market
has been
>> uh very active market
>> and I think we'll want to open up access
to that, too, because there's a whole
realm of investments that you think of
as investments, but you want to hold it
in your hand. I think we're starting to
explore that a little bit in our banking
product and with the credit card. Uh
right now you can redeem your rewards
points into physical gold bars and and
that's actually a very attractive
offering to people, believe it or not.
And of course you can buy gold ETFs and
get exposure, but there's something
about holding a piece of gold in your
hand and putting it in your safe that uh
that people really really love. They
like to touch and look at their
investments. So we'll get into that as
well in a bigger way.
>> But from mortgages, why not do that
yourself? Why not do everything in
house?
>> Yeah. I mean, there's different parts of
a mortgage, right? There's the servicing
and the user experience, which actually
means, you know, selling you the
mortgage, communicating the the value of
it, um, taking doing the billing and,
you know, putting it in your budget.
>> Uh, and I think that's integral to the
customer experience uh, in in many ways.
So, I think over time you'll see us get
deeper and deeper there, and we'll we'll
probably own the customer experience and
the servicing. Then there's the actual
loan itself, you know, giving someone
the money uh and and taking that risk.
>> And I I just think like that's more of a
utility product. There's thousands of
banks and uh different types of lenders
in the US that would be willing to
compete for the actual economics of
that. And and I just think um we we
might do some of it in the future, but
Robin Hood is less differentiated in
providing the utility loan service. But
why not then allow other users to fund
loans?
>> I mean
>> peer-to-peer lending of some sorts.
>> That's been tried before for sure. I
mean, you know, Lending Club started
with that model and I think um what they
find over time is the peer-to-peer
aspect becomes a little bit more of a
gimmick and the people that are like
driving the volume tend to be sort of
like institutional lenders and and
players that have large amounts of
money. Um, I think individuals are less
interested in these types of loans as uh
as sort of like investment
opportunities. I mean, we don't we don't
hear them uh being in high demand,
they'd prefer to invest in in other
things. But if if it changes and
suddenly you know we have all these
assets and we want to give customers the
option to you know back invest in loans
or fund them uh the the philosophy is
like go where customers are demanding
and if if they want that type of
selection we we would certainly consider
it.
>> And what about with tokenization and the
future of that?
>> So tokenization uh is very interesting.
I I think it's the biggest innovation in
capital markets in well over a decade.
And there's two ways to think about it.
One is
um for outside the US, I think
tokenization will be the best and
simplest mechanism to get exposure to US
stocks and other assets. So in the same
way that stable coin has become the best
way to get access to US dollars if
you're outside the US uh tokenization of
equities will be the best mechanism to
get exposure to US equities and other
assets outside the US. So it'll become
the best platform for US stocks. It will
become sort of a global unified platform
where you can you can invest in stocks
inside the US. You get 24/7 trading. You
get instant settlement. You get a lot of
uh back office improvements to how a
company like Robin Hood can operate that
lead to lower costs which eventually be
passed on to consumers in different
ways. And you also get the capability to
take any asset no matter how illquid or
scarce uh to be tradable 247 just like a
stock or crypto asset. And so I think
the the biggest opportunity in the US
would be tokenizing uh private companies
and actually making them tradable real
time just like public stocks and and
making them understandable, easy to use,
liquid. Um so yeah, we're excited about
that and we we've built the technology.
We we have a working tokenized uh
tokenization of US equities in the form
of stock tokens is live in the EU right
now. Uh and and you saw we demonstrated
tokenization with private companies as
well with the SpaceX and Open AI tokens.
>> What's the risk of that? Is there a risk
that the tokenization price just goes up
so high that it's worth fundamentally
way more than the underlying company?
>> Yeah, there there's certainly that risk
uh uh for for privates. Um and you know
in in some places for Publix where it's
completely untethered from the real
market there there's that risk as well
but for our uh stock tokens in the EU uh
the the two are tethered. So right now
we call it phase one of our stock tokens
offering every trade actually is backed
by uh a one forone trade that happens in
the traditional market. So if you buy,
for example, an Apple token in the EU
will go out and actually uh buy a real
share and then mint the token. So then
you know you're getting you're getting a
good price because it's the price that's
uh available on the best of of the
exchanges. Now the downside is there's
no 247. But what'll happen in phase two
when we list the tokens on Bitstamp is
you'll basically get the best of both
worlds. If the traditional markets are
open, you'll get the best price
available on the traditional markets. Uh
if it's better than, you know, the price
on the secondary token markets and if
the traditional markets are closed, um
you'll be able to trade. So, so I think
that's how the the problem will be
solved.
>> Who thinks of these ideas? Is this you
or is it a team?
>> Well, we have an amazing crypto team. Uh
a lot of great engineers. Johan who's
the GM of our crypto business started
off as uh an engineer here. Um so the
team is very very good and back in the
depths of the crypto winter I think it
was 2022
when when we were talking about
tokenization we we actually said um you
guys remember DeFi summer in 2020. Mm-
>> So this was like when DeFi became
popular and it was the kickstart of the
crypto bull run in end of 2020 and 2021.
So they called it DeFi summer and it
kicked off uh the broader resurgence of
the crypto market around that time. So
we we uh said to ourselves, okay, what
if what what would it take to uh
actually get out of this bare market and
and get a new crypto bull market?
Wouldn't it be cool if Robin Hood
actually instigated that? So, we called
the project Robin Hood summer uh
internally.
>> Um, and then, you know, I think it it's
early, it's a little bit early to tell,
but like tokenization is definitely
becoming a bigger thing. I wrote a I
wrote a opinion piece in the Washington
Post and gosh the the number of
questions I got about that opinion piece
and the number of our competitors that
suddenly made tokenization a top
business priority after that was was
staggering. So I do think the next uh
crypto summer will be by and large
driven by real world assets tokenized on
blockchains. I think I think you're
starting to see that with the stable
coins too. Yeah,
>> stable coins like a tokenization
primitive.
>> Yeah.
>> What about the increase in prominence of
AI? How do you expect that to affect the
overall stock market? Do you think that
a few companies are going to be massive
winners or do you think that the broad
access to AI is going to lift a lot of
the the smaller companies that now can
do things at a low cost? Like the big
companies used to use economies of
scale. Now everyone has access to AI
which just decreases the cost of of
labor and and production.
>> I think thus far what seems to be
happening in public markets is the gains
seem to be acrewing to a relatively
small portion of companies you know mag
7 the companies that are leaders in AI
are are defines
though you right typically the ones that
own the centers themselves. Yeah, I mean
you have uh you have you have the
infrastructure layer for sure and and
also the chip makers Nvidia I mean all
these companies that are training models
are by and large doing it on Nvidia
chips now Nvidia is the world's most
valuable company um but yeah it's still
if you I'm sure you guys have looked at
this chart if you look at the S&P 500
and compare the returns of MAG7 over the
past year to everyone else it's like mag
seven is huge everyone else is kind of
flat which indicates to me that there's
sort of like a centralizing effect to
this. Now, I don't know if that's going
to be indefinite. I would think as the
AI tools get better, you'll have more my
my prediction over the long run is
you'll have more single person companies
like one individual will be able to use
AI as a huge accelerant to starting a
business. And in the same way that you
know if you wanted to start a software
company in the '9s you'd have to like
manage your own data center but you know
AWS came along the cloud software
providers came along and suddenly you
don't longer you no longer need that
those 50 people to like buy servers and
rack and stack if you want to start an
internet company. I think you can think
of AI as fulfilling a lot of these
specialized functions that you would
have had to spend a lot of your time
thinking about. Um, and then you know if
if Robin Hood gets in and you have
something close to capital as a service
where you can press a button and get
money in your bank account for starting
your venture, I think we'll have a lot
more more companies. Now,
>> really quick, let's talk about something
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Thank you so much to Shopify for
sponsoring this episode. As a CEO of a
massive public company, a concern of
many people is that AI is going to be
taking everyone's jobs. Do you notice
this to be somewhat the case? Like if
you don't replace some labor with AI,
you're just going to lose out to
competitors and do you think that that's
a valid fear or how do you as someone
with many employees see AI competing
with uh the labor force? How do you see
that relationship?
>> Jobs uh certainly will change over time.
some some things that you can now do
entirely with AI uh should be done
entirely with AI. Uh I think I think uh
I think we have to shift as a society
and not artificially protect those jobs
but work on making sure the people that
are on that path are are able to pivot
and do something that you know is is
more valuable to society in the same way
that you know you wouldn't protect lamp
lighters right and it was funny it's
very romantic in a way people used to
come with those torches and light all
the lamps Um, I think I was in London
last Thanksgiving and they have one part
of the city where they're still like
protecting the lamp lighters. I do think
humans will still be at the center of
things and there will be lots of
opportunities for for human ingenuity um
at least for the foreseeable future. I
think the jobs will change and um nobody
can think about you know you've heard
this term the singularity right the
singularity Ray Kerszershw intelligence
explosion I think it's inherent in
singularities that they're hard to think
about but I think we have pretty good
clarity over what the next 2 to 3 years
at least is going to look like probably
5 to 10 I think we're still far away
from you know humanoid robots coming
into our houses and you know burping our
our children or putting them to sleep.
So, uh yeah, I I think I think humans
are going to be calling the shots for a
while, which means that there will be
new and more interesting human jobs. And
in the same way that those of us that
were early adopters of smartphone
technology in the 2000s or early
adopters of the internet or early
adopters of like spreadsheets in the
80s, if you were an accountant, for
instance, you have a huge advantage. And
what I've been telling folks here is at
some point it's going to go from being
an advantage, which which I think we're
in now. If you really use these AI
tools, you're at an advantage to
everyone else. And at some point,
probably rather quickly, I mean, we
probably don't have five years. I'd say
we have two or three to a point where if
you're not AI native and if you're not
conversant in these tools, you'll be at
a disadvantage relative to anyone else.
So, I don't think people should worry
about AI taking their jobs. I think
people should worry about someone that's
AI conversant um you know be being more
valuable than them in the market and you
should prepare yourself for that
scenario.
>> How should someone prepare themselves
for that? Like what should they learn or
what do you recommend people do?
>> I mean think about it like uh a child,
right? Um
I think like you look at children using
computers in the 80s and 90s and they
would just like play with them, right?
they'd like play with it. Uh it takes
time, it takes interest. I think the
problem with with uh uh that a lot of
adults have in the workforce are they're
very busy. They have existing tasks and
you know sometimes when you get those
tasks done, you're just tired and you
don't really have time. And you know, we
have other things going on. We have
families, but at the end of the day, it
it just takes dedicated time to play
with these new technologies. And if you
can integrate that play with your work,
if you can actually like figure out how
to use it while you're working. I'm I'm
a huge proponent of integrating work and
play in your personal life. And I think
having them be separate world worlds is
uh not a long-term sustainable strategy.
Um but yeah, you just have to like play
with it and tinker. I think that's the
best way.
>> Do you ever feel misunderstood by the
public just being who you are and
running the company that you do? Yeah, I
mean I've gone through the GameStop
stuff, so uh definitely used to it.
>> But how tired are you of talking about
it?
>> You It's okay. You can be honest.
>> Uh it's just such a complicated thing.
Yeah. So sometimes I just don't know
what aspect of it to discuss. But uh
>> that's the thing is is is when all that
went down I remember Graham and I were
talking and he was making videos on it
covering it
>> and I defended
>> and and Graham he came to me and he was
like he was like do I defend them like
like how what kind of a position do I
take on this? Because unfortunately the
way that YouTube works the way that if
you're making videos to appeal to the
masses you need to have a villain
especially when people are hurting.
Totally. And so you can either choose
that route, the politically expedient
route of making a villain, getting
everyone to love that, or you could
choose sometimes the the hard truth,
which is the more nuanced approach of
like, hey, these things aren't as cut
and dry as you guys may think them to
be.
>> Totally.
>> Yeah. That's what sucked back then
because I remembered I think we had a
call
>> and
>> you had done a few podcasts at the time
and everybody hated the podcast because
you're like, "Oh, you're just a paid
shill for Robin Hood." Even though you
were never paying anybody. It was just
I'm happy to go on and talk about it if
you want to hear me out. And I'm sure
even this some people will think, "Oh,
they must have been paid or something."
No, it's just like this is an honor to
be here. We've been trying to do this
for years. Like, we're just excited
about it genuinely. But I remember at
that time, and it's still to this day,
>> if you go and defend Robin Hood over
GameStop, you're just on. And if
you go and say, "Uh, oh, Robin Hood
disabled the buy button because they're
in bed with Citadel and all this."
Everyone's like, "Oh, yeah. Thank you.
That's
>> Thank you for standing up for the little
>> Yeah. And uh and you know, if you say,
"Oh, that's or that's just the
conspiracy theory or that's totally
wrong." Then they're like, "Oh, of
course he would say that. What do you
think he's going to admit to colluding
with Citadel on a podcast?" But, um, I I
think I've I've gotten some, uh, some
advice from some people who, um, have
unfortunately been through some like,
uh, crisis comm situations, right? Some
crisis comm situations. Um, uh, Daniel
Le from Spotify has has been through
some as well, and we had this
conversation where he was like, um,
there's like various stages to a
communications crisis. There's like when
you see a little bit of smoke happening
and then there's like a brush fire is
kind of the middle stage and at some
point it becomes uh an inferno, a
conffluggration and you've completely
lost control and you can't put out the
inferno. You kind of just have to like
get out of the way um because you're not
going to control the message. And I
think the unfortunate thing with
GameStop is the time where it was a
small brush fryer or like a smoke was uh
very short and uh it it actually ended
and it turned into a inferno before I
woke up. So I was I I woke up and my
phone was unusable because I was getting
so many like text messages and tweets.
It was like, if you've seen that video,
I think Kim Kardashian posted it at some
point where she turned off do not
disturb on her phone and this thing was
just like uh
>> just the notification.
>> It was just unusable.
>> Yeah.
>> So, it was it was like that.
>> And what Daniel said is the conventional
wisdom is you kind of just have to hide
during the inferno. And then um when
when everything when when everything is
rubble and everything is a mess, then
you kind of like poke your head out and
do an Oprah interview. Um so I didn't do
that. I actually got out right in the
middle of it and I uh I did a bunch of
interviews, right? Sorcin Quomo. Uh I
had the congressional hearing. I did the
Elon Clubhouse. Um, and and you know,
sometimes I think about what if I had
just it was very hard at the time
because everyone's like, "Oh, we need to
hear from Vlad. We need to talk." But in
hindsight, I probably should have like
let the dust settle a bit and then did
one big interview.
>> No one's ready for nuance. Like I heard
you and it it it's hard for me to
understand cuz you explained it in such
a way that was complicated.
>> It was way too high level your
explanations of what actually went down
when you could break it down. If you
just made your own piece of media and
you were like, "This is exactly what
happened. This is, you know, they
requested this amount of liquid capital
to back these things and then and then
and then this is when I got the text.
This is how long we've been a company.
This is how much capital we have. What
am I like?" There's no option for the
company. Like if you controlled
everything and put that out there
instead of more candidly trying to hope
that you're able to relay a very nuanced
and hard to articulate perspective like
live that's that made it a lot more
difficult.
>> You explained it like an engineer even
for me I was like I have to go and
listen to this like twice just to okay
that happened this happened. Okay.
>> You have to know how it actually works.
>> Yeah.
>> How the system works. I think I think I
I botched the communications on that to
some degree for sure. Um uh it was
obviously not fatal for the company, but
uh I think obvious I think I could have
done a much better job. Uh I think there
were two issues. One of which you point
out, I just got out there too early
without actually even knowing the full
information of exactly what happened,
who the players were involved, who was
talking to, who there was like a cloud
of uncertainty and there was just we
needed to say something and we were
getting roasted for like not commuting,
not communicating fully and and
properly, right? um which I would say we
communicated properly but certainly we
didn't communicate with the full there
were there were more details that were
released as soon as we got them
>> and we're and we're confident in them
and actually you get in a lot of trouble
for both communicating wrong things um
that you then have to correct right cuz
that just feeds the the trolls even more
if they're like oh well see
>> they were lying they changed the story
so something something so you have to be
accurate and truthful
and we have to make sure everything is
like correct. Uh, and you know, so you
saw our communications got more detailed
over time. But in hindsight, we probably
should have just chilled out and like
come up with something comprehensive and
full as our first thing.
>> The second thing was just sleep
deprivation. Um, and it was like I was
on these interviews after pulling many
all-nighters because it was all hands on
deck during that time because Robin Hood
was a small startup and we were dealing
with not just this like issue but also
historic volumes. We were the number one
app on the app store. It was very rare
for a for a finance app ahead of like
Instagram and Tik Tok, right?
>> And all kinds of things get strained
when you're when you grow too fast as a
financial app. So, we were dealing with
that. And so, you know, I I came on uh
these podcasts and these interviews, and
by the way, everyone was remote, so it
was actually hard to coordinate. And my
face was kind of pale, and they're like,
"Oh, he looks kind of like a vampire.
That's not that's not very confidence
inspiring."
>> Um, and you know, it was uh yeah, all
all conspired to make that not ideal, I
guess. So, if you were to answer the
notso simple question of why did you
disable GameStop buy button, how would
you now answer it?
>> Oh, I mean it was just to comply with
regulatory requirements. Yeah, basically
if you don't comply with regulatory
requirements, they can come in and shut
down your business. And and then what
happens is it's not just the people that
traded GameStop that can't trade, but
nobody can trade. all the buy and hold
investors that are just holding uh you
know shares in their accounts they they
uh they get hurt. So
>> so people are going to ask then who's in
charge of the regulation?
>> Yeah. So the the the tricky part is um
regulations have multiplied over time. A
lot of these things date back to
DoddFrank which was uh created in the
wake of the global financial crisis and
you know Lehman went belly up you had
Bear Sterns and they were like okay how
do we how do we protect this from
happening we just have to make sure the
capital requirements go up early so that
we prevent a a huge systemic issue from
from crashing the market and I don't
think they anticipated that a lot of
those capital requirements would just
get triggered by retail investors, you
know, buying up meme stocks. But
>> why why couldn't the price just continue
going higher indefinitely? Like,
wouldn't you think that at a certain
price there's going to be a seller on
the other end, and if there's not, the
price just goes higher and the retail
investors just figure it out amongst
themselves? Like, why does there need to
be a capital requirement behind that?
>> Yeah, I mean, I think part of the reason
is that a lot of trades happen on credit
effectively. So, you buy the stock and
you have to deliver the shares a couple
of days later. You have to pay for them
a couple of days later.
>> And I think what's happened a lot in the
past when you have these short squeezes
and some stock uh goes up, it then goes
down. And then if you know you have that
two-day period where uh people have to
pay for the cash sometimes they don't
show up with the cash and they're like
oh uh I made a mistake or yeah someone
else made that trade it wasn't me. So so
you have reversals and and I think
that's a big problem. So, uh, now, of
course, if there's real-time settlement
and the cash and the shares exchange
hands right away, there's there's less
of an issue, but yeah, I mean, there
there's good reasons for these things.
Um, I think that you do see a lot of a
lot of strange behavior when there's
market euphoria or strange things
happening and a lot of people are like
looking out for their best interest as
well. Uh the other thing that's
interesting is if you look at actually
what happened um trading volume was very
very high in those meme stocks uh during
that entire week and and January 28th
was a Thursday and then the weekend came
and then we had like the Super Bowl.
>> So a lot of people I think blamed Robin
Hood for uh for you know the subsequent
uh collapses in in some of these stocks.
But I think a big part of it was it was
just the weekend and people moved on to
something else. You know how an internet
mob uh doesn't usually hold their
attention on one thing. Um I think they
just you know market markets were
closed. They moved on to something else
and then there was the Super Bowl and
and so many other things.
>> Yeah.
>> Plus there were other brokerages
platforms that disabled the buy button.
>> So you saw a huge just like when when
the market opened on Monday there was
just like a big difference. Do you think
something like that could ever hap
happen again like with with GameStop?
Because I feel like that was such a once
in a-lifetime opportunity that I
>> So which stock is it?
>> Actually, now there's this thing about
how uh people are asking Chad GPT for
what stock to buy, right? And uh you
know what happens if it just
>> has a billion users and it tells
everyone the same about that.
>> Yeah. Um
>> yeah, I mean I don't think it's going to
be exactly like GameStop. it it's it's
rarely the same exact thing but I think
something analogous uh could happen and
you know I think this thing of like
let's say the same AI model develops a
very very deep relationship
>> um
>> with you know all of the users chat GPT
might get to a billion weekly active
users before the end of the year and
what if that gets them to all buy the
same stock
>> see I'm thinking why is there not or
maybe this is highly illegal what's the
stop somebody from making an AI company
that just recommends at the same time
every day one stock to buy
and that's it and people could just
choose to buy that stock
>> probably highly illegal that's like
marketulation
>> I don't know if it's if it's AI and it's
random and you're not trading ahead of
everyone else who's to say that I can't
post
anonymously
>> I'm just saying who's to say I can't
post every morning I am buying this
share I am buying this share I am buying
pay this share.
>> I mean if you if you think about it um
that's some of the concern around copy
trading which you know not very popular
in the US
>> but like you know in Europe copy trading
has become a thing and
>> I think that's the criticism about it
hurting it's called
>> Graham and I have this idea and we
honestly it wasn't in our outline to
bring up but I just thought of it right
now and I wanted to run this by you. So
we were thinking what if every single
day there is one coin flip and you can
either on a prediction market bet heads
or tails that's it and you have to bet
on a certain side for every like dollar
you put up on heads there has to be a
dollar put up on tails or I don't know
you know however that would be figured
out how that middle amount would be
figured out but basically you can bet
heads or tails one coin is flipped every
single day it's a massive cultural
moment for the coin flip everyone tunes
in 12 pt or something like that and then
it's 50/50 and you can do it.
>> Yeah.
>> No house advantage.
>> No house you you know Robin Hood could
do this and take tokenize it and take
point you know 01% and the only overhead
the only overhead is one quarter
>> because you got to flip the coiner.
That's it. And you could film it, you
know, and live stream it and that could
happen every single day. That should
exist.
>> I think that's an interesting idea.
Yeah. I mean that that could be a
prediction market, right? the daily
>> just the one quarter flip and that is
that's such like a free marketing
opportunity cuz I just know for a fact
that would go viral so simple we just
don't have the infrastructure to be able
to make that happen like there's no way
every day
>> but we want to do it and I would
participate you know and I would be like
today heads who's like part of the heads
gang you know
>> yeah and just have it like a hundred
bucks maximum
>> I think uh I think there will be a nice
novelty effect for that but I would be
surprised if it has a lot of longevity I
I think it's kind of like HQ trivia.
Like it's it's very nice for a little
bit, but then
>> there's so many interesting prediction
markets that are now available on Robin
Hood. I mean, we keep adding more and
more varieties. You can look at um best
AI model at the end of 2025. That's an
interesting one to me, right? Because
>> uh I think right now I was looking
Gemini is like 53%.
>> Uh Chad GPT I think was below 20%. So, I
think uh I think there there's lots of
interesting things you can do that would
probably eventually take people's
attention away from the the coin flip
and and I think a lot of people like
track these things. So, you know, you
can do the Emmys now. Emmys are
interesting.
>> So, I could I could put money on the Fed
rate decision.
>> Fed rate decision. The economic ones
have been have been have been cool. Uh
the sports like uh there's uh pro
baseball. So, there's a a wide variety
of things to choose from,
>> which make me think it's it's
interesting, but probably something that
would have a short-lived.
>> It would be really cool if you forced it
so people could only put in $1 and you
can cash out at any time, but it does 10
days in a row and it caps at 10 days
because, you know, one to the power of
10 or whatever the thing is, it's like
it's a million dollars. And so you can
try to turn $1 into a million dollars,
but you could only ever put in $1 and
you can like parlay into the next the
next one and you could cash out anytime
and you maybe in the beginning select,
you know, heads, heads, tails, heads,
tails, tails, heads and up to 10.
>> And then somebody if a 100,000 people do
it, there's going to be
>> Yeah. People that be make million become
millionaires off of $1. That would be
the coolest marketing opport I'm telling
you.
>> I would love that actually.
>> Just put in a dollar and then after 10
days it resets.
>> Yeah. Well, you know, uh, if the folks
at Cali are watching, uh, that show
might be interesting.
>> Yeah, because because then at that
point, when do you turn from investing
just to straight up gambling? That's a
dollar
>> at that point. Yeah.
>> Yeah. I think investing
>> I I think uh Yeah, I think I think with
this particular one, uh, it it'd be hard
to argue that there's a particular
predictive skill involved.
>> Is is that how the predictive markets
are able to operate in such a way that's
not considered gambling? because there
is it's not random chance that you could
have specific knowledge on something and
and feel like you have uh more
experience to bet on that outcome.
>> Yeah. Or uh a hedging benefit.
>> Yes.
>> Right. So uh could could there be
knowledge or skill involved or is there
a a hedging benefit or a speculation
benefit to these markets? I mean, if you
think about it, um, if you're trading
futures and these are prediction markets
are by the same regime, the CFTC that
regulates futures. Um, do you know, do
you have a deep understanding of like
the price of copper or corn, you know?
Um, some people do, some people actually
study this. A lot of people have some
dependency elsewhere in their life on
the price of copper and and they're
hedging against it. And so what makes a
a vibrant derivatives market is three
different market participants in
equilibrium. You have the speculators
who have a point of view on what the
price should be and they're speculating.
uh and some people call speculators
gamblers. But if the technical
derivatives parlance, it's it's
speculators, but you need them also
because you also have the hedggers and
the hedggers are trying to offload risk,
but not everyone can be hedging because
then the price gets out of whack. So you
need the speculators to actually bring
the hedgers into equilibrium. And then
you have the third group which is the
arbitrageers. The arbiters are basically
playing a lowrisk, low latency game.
They're connected to every market and
they're like, "Oh, corn's at a dollar
here and at it's at $2 here. I'm going
to buy up all the corn for a dollar and
sell it at the same time for two." And
they provide a valuable service, too,
because
>> you want to make sure that if you're
hedging or speculating, you don't really
care about which market you're going
into because there's overhead in that.
So they make sure the prices are uniform
across uh across everything. So there's
a lot of people that just think trading
in general is gambling. I I reject that
premise. I think that these are useful
markets and and people are people are uh
providing valuable services and kind of
hedging their risk, speculating or
sharing a point of view. And how does
your own personal portfolio look today?
And how do you allocate across public
markets, private markets, stocks, bonds,
crypto, real estate?
>> Um, yeah, the vast majority of my
portfolio is Robin Hood. Uh, so I'm so
I'm highly concentrated. Uh, I do have
some public markets exposure, but
basically when we went public, I had to
uh lose discretion over all of that. So,
uh, yeah, I don't have discretion over,
>> you know, the the lion share of my
trades, meaning they they happen in a
trust that, uh, other people kind of
decide and and manage for me. And I I
think the um the idea behind that is
because I run Robin Hood, Robin Hood's a
big company, even the perception of like
somehow being exposed to data and using
that to make make trades could be risky.
So, we just decided to handle that by me
not having discretion over any trading.
>> That's interesting.
>> Yeah.
>> But you you get reports, you know, every
every month or two from your wealth
managers that say, "Okay, you know, we
put some money into this. We did this."
But you don't have any discretion over
that because you're worried people would
paint it in some sort of a picture of
like, "Oh, you're using user data."
>> Exactly.
>> To make trades, copying Chris Camilo.
>> Um Yeah. Yeah. So, uh, yeah, that that
could be like a distraction at best. And
so, interesting
>> and, you know, it's, uh, relatively
small because I'm, you know, 90 plus%
Robin Hood. Anyway,
>> speaking of Robin Hood, why why does
Robin Hood focus more on live customer
service reps where you could just easily
one number like MX Platinum where they
pick up on like the first ring and you
talk to a person.
>> We actually do have that. We recently
rolled out something called Robin Hood
concierge where you know if if you if
you have a lot of money in Robin Hood or
your trading activity is high you can be
eligible for Robin Hood concierge and
you have a person that you can actually
text with. Um and then so so it's kind
of like barbell strategy. I don't think
we can give every person uh Robin Hood
concierge but we can do it to a small
portion of people and usually those are
people that have needs. I mean if you
have a large Robin Hood portfolio if you
can't get a hold of a person that
becomes a problem for you. So so we we
do we do that offering and actually more
and more people are in that category. So
we're going to have to continue to scale
that and make that better. And then for
everyone else, we've been making huge
investments uh in in our AI customer
support where I actually think we're
best-in-class and we've been making lots
and lots of innovations. And the goal
would be to get the best customer
support experience delivered to the mass
market with AI. And eventually it won't
just be chat and email, but you'll be
able to to call our AI. And you know,
some people some people actually don't
like it. M
>> you know they immediately when they
figure out they're dealing with an AI
they want human human but the AI is
getting very good and even now it'll
probably I I think we should probably do
a better job of the AI convincing people
that it can be helpful say are you sure
like I can I can really help you solve
your problem I think over time the
percentage of people that don't want to
deal with AI as they get confidence that
it's that it's actually going to solve
your problem is going to go down
>> I think once your account gets beyond a
certain point, it should unlock
automatically a live rep.
>> Yeah.
>> Where it just goes to a cell phone or
something like that. Just immediate
pickup like MX Platinum.
>> That's essentially what Robin Hood
concierge is.
>> And what's the dollar amount that you
have to have?
>> I don't know if we've publicly shared
it. Uh if if it is, it's it's on our
website, but and if we haven't, I think
it's still early, so we're kind of like
tweaking it. But it's not just a dollar
amount. It's also you can have a low
dollar amount but be a a very active
trader. Yeah. And that qualifies you as
well.
>> What would you say are the biggest
levers Robin Hood has pulled to get
ahead of the competitors? For example,
obviously initially offering the the
free trading and setting that standard.
Um the 3% cash back and the credit card,
the 2% AATS match.
>> That was a that was a massive one.
>> That was huge. What would you say are
the biggest levers that Robin Hood has
pulled and how are you going to stay
ahead of the competition from here on
out?
>> Yeah, I mean I think I think at the and
it's funny that you mentioned the AATS
match that's gotten more and more
sophisticated over time and now we
actually have personalized matches. So,
if if you look um you know on on social
media uh and sometimes there's confusion
about this because people post things
and they're like, "Well, I got this
match. Well, I got this other one." Um I
think we'll still run our broad
marketing matches around events and and
certain product rollouts, but yeah,
they're personalized. And I think that
takes a lot of technology sophistication
to actually deliver people
personalization in a in a safe way. So,
I think we're investing a lot there. But
I think the underlying thing is just uh
technology like we we want to be at the
forefront of technology innovation. I
think compared to the incumbents that
gives us a big advantage because we can
just uh be more efficient, roll out
products faster, uh learn from our
customers, learn from, you know, what's
worked and what hasn't worked for us in
the past and iterate more quickly. So I
I think that's been a big advantage and
you know relative to the smaller
startups which do tend to move faster
than big companies I think the scale and
the reach and the fact that we have so
many customers and so many assets is is
an advantage as well.
>> So we want to do a lightning round and
we're going to mention a few different
offerings and then you can say if you
plan on implementing them soon if
they're plans far out in the future and
we're just going to go through a list.
>> Yeah.
>> Solo 401k.
solo 401k is interesting. Um so we we've
done a lot on the retirement side. Um I
think the IRA covers a lot of needs and
then there's um a big business
opportunity which is slightly different
of of 401ks which is essentially a B2B
offering. I think that one we've been
thinking a lot about and we know that we
want to do one
we want to expand our offerings to serve
businesses as well but our first bet
there is uh registered investment
advisors I think that's more interesting
so registered investment advisors is the
near near-term opportunity that we're
tackling there
>> business accounts
>> business accounts is on our radar yeah
um and I think there's a lot of things
that a business account could be. Uh,
but yeah, we're definitely we're
definitely looking at it. I I wouldn't
say near-term, but on on the radar.
Trusts,
>> big request. Big request. Uh, yeah,
we've been hearing we've been hearing a
lot about trusts. Um,
>> I think that
for a while Robin Hood was just one
account. big focus has been on um making
making it so that people get the
benefits of retirement accounts and all
the different things. So, it fits into
the multigenerational strategy I was
telling you about. So, I I can't give
you a specific date, but definitely on
our radar.
>> Yeah, that to me is the biggest one. And
you'll get huge account sizes doing
that.
>> For sure. Yeah.
>> Insurance,
>> not in your term.
>> HSAs,
>> I think that Yeah. Not not a huge
request. Long-term, yes, but not not uh
I wouldn't expect it very very soon.
>> Some sort of a social platform.
>> Well, you know, I talked a lot about uh
how the
how the origins of Robin Hood were as a
social network. Um I think that you'll
see elements of that that are useful to
customers. Um, but in terms of full
full-fledged social platform, I think I
think you'll have to be in suspense.
Yeah, I I think uh I think that one if
it comes um you know, it'll it'll it'll
surprise you guys.
>> Robin Hood dating account size matching,
portfolio strategy matching.
>> Uh that would that would be dependent on
social. I think that would that would
have to be a fast follow to the social
network.
>> Robin, so you could have two high-risisk
individuals, you know, or two low-risk
individuals with covered calls.
>> Anything with anything with messaging, I
think eventually uh evolves into a
>> wealth management.
>> Ah, we already offer it.
>> There you go.
>> Yeah.
>> Financial education
>> already offer it
>> like on a but I'm talking like a YouTube
channel sort of thing.
>> We have a couple of YouTube shows. We
have like options content uh that I
think Obie is still doing and then a
podcast called the week that was which
is market commentary with Steph Gild
>> and then uh we also have Sherwood Media
which is our media company.
>> Fixed income products.
>> So you you can trade uh and buy fixed
income ETFs. Um
>> what about like annuities or like you
could buy a certain fixed income
product? Yeah, bonds um don't don't
currently offer um but yeah, on our
radar for sure.
>> What ideas have you shot down recently?
>> I think I think there's a lot of great
ideas that
just with with uh minimal with
relatively few resources and the ability
to focus. It's more of like a do it
later sort of thing.
>> So I I think we've looked at things like
uh 401ks. We've looked at uh employee
stock purchase plans. So if you're an
employee of a company and you you want
to buy that stock,
>> uh could we be the platform that offers
that? I think that's an opportunity. I
mean, a lot of people get accounts and
and business that way, but it's just uh
our focus from B2B standpoint has been
RAIA custody and and I think that's such
a big opportunity that we want to we
want to make sure we feel good about
nailing that before we expand to other
businesses.
>> What ideas do you want to do, but
regulation blocks it?
>> I think right now in the US tokenization
and private markets are the big ones.
um like accredited investor rules
prevent
>> clear and simple access to private
markets. Uh and and I think eventually
we'll have to get there. So that that's
far and away the biggest I mean there
there's probably
little things here and there but but I
don't think they're as meaningful as
private markets access and tokenization.
>> One of the things I found most
interesting about the Robin Hood story
because I went and did copious amounts
of research. listen to all of your
podcasts, all of your interviews, and it
seems as though the strategy of Robin
Hood was to simply take less profit than
competitors. That was basically what you
guys did with like, you know, free
trades, with a bunch of different things
with the the credit card, the 3%. It's
just like do what the other people are
doing, but just have less fat in the
process.
>> I think that's certainly a part of it. I
I'd say um
the user experience and just building
great products is the the core, but in
financial services the pricing model is
is a key part of the customer
experience. It's not like, you know,
selling iPhones, for example, where the
the price point of the iPhone, whether
it's $1,000 or $500, is a big driver to
your decision to purchase. Um because I
I think people are less sensitive.
That's more of like luxury product. Um
and the the pricing is further away from
the the value prop. But in in financial
services, the user experience and the
price are very very tightly coupled. So
you know conventional wisdom is you
don't want to compete on price, you want
to compete on value. But in financial
services, I think price is is is really
intricately tied to value. So I don't
think for commission free trading uh or
for a first product it was solely
offering at a lower price. I think that
was a part of it but it was also having
a really nice mobile app. Nobody was
doing that.
>> I agree to instant onboarding being able
to like onboard and buy your first stock
in one session rather than having to
like fax documents. Dude, for me to go
from Scott Trade
>> to then taking a bit of a break to Robin
Hood because I believe Robin Hood was
the first stock trading app I downloaded
I think was Robin Hood.
>> Yeah.
>> And I remember it being so incredible
that like, oh my gosh, I could buy a
stock for free. Like that was for me at
the time life-changing.
>> There were other apps, but they were
mostly like scrunched down versions of
their websites and the web view. So they
didn't work particularly well. And for a
while we were getting questions, how did
you guys do your onboarding? so good.
Like even things as simple as
onboarding. I think we put a lot of
craft and and care into the design. And
you know, you mentioned the credit card.
>> There's lots of of ways that you could
work with the economics of the credit
card. I mean, some people look at APRs.
Should we adjust the APRs? There's the
annual subscription fee. There's uh
there's, you know, the cash back. And so
even like making the pricing really good
is nonobvious because you have to figure
out what the the levers that work well
for for your particular customer is.
>> You would be so disappointed to see my
Robin Hood portfolio. So disappointed.
Like I I'm such a better investor than
what my Robin Hood portfolio indicates.
>> Well, I mean uh I don't know. I think uh
yeah I uh I wish I could become an
investment advisor that uh now I can now
I would be able to talk to you about the
the stuff. Um but I have a feeling that
you'll do fine.
>> It was funny though. It was the exact
next day as soon as he sold it.
>> It's it's actually uncanny. Uncanny. I
had I had so much I had a lot of Robin
Hood stock. I had a lot of Robin Hood
and I have a ton of Palunteer and I had
long calls on all of it. And then, you
know, this is I like went all in right
at the peak. I remember it was December
of 2020,
whichever 2020 the December peak was.
And then everything started going down.
Someone got margin called. They lost.
I'm not going to say who. They lost all
of their Robin Hood long calls, Robin
Hood equity, as well as uh Palunteer
stocks and and and calls.
>> Also, I do want to mention since we're
wrapping this up, we are going to be
donating to Team Water. Mr. Beast is
raising $40 million this month and it's
something that uh would mean a lot to us
if you're willing to help out down below
in the description. Come join us. We
even have Jeff behind the camera helping
us out the winner of Beast Games. So
given that it would be really neat if
you donated and uh Vlad, we really
appreciate your time on this.
>> Thank you guys.
>> Thank you for coming on the podcast.
>> Join us for Hood Summit in a couple
weeks where we're going to announce some
new stuff that I think you'll really
enjoy. Deal.
>> Thanks for watching. Till next time.