Video summary
The video presents Stoic virtues as foundational frameworks for successful entrepreneurship, redefining courage not as physical bravery but as the moral strength to overcome fear and rejection in a professional context where one's identity is tied to their work. Codie Sanchez emphasizes that most perceived risks are actually "two-way doors" with recoverable outcomes rather than catastrophic ruin, urging founders to manage anxiety by analyzing worst-case scenarios rationally instead of succumbing to ego-driven comparisons or the glorification of chaotic lifestyles like those often attributed to figures such as Elon Musk. True self-discipline is described not merely as working harder but as possessing the restraint to say no and sustain focus on monotonous tasks, building an organization based on systems and delegation rather than relying on personal martyrdom or endless delay of gratification that leads to burnout.
Justice in business extends beyond legal compliance to include the courage entrepreneurs must have to charge what they are worth, ensuring they do not harm their own potential or ability to build a generous team by underpricing services. This ethical stance allows small business owners to align daily actions with personal values regarding wages and ethics, even when it means accepting financial consequences such as losing revenue from specific products like tobacco in grocery stores or firing high-performing employees who violate core rules. The discussion highlights that while public companies often chase short-term incentives at the expense of employee welfare and environmental impact, private owners have the unique opportunity to test their principles in real-time by choosing responsibility over convenience, thereby avoiding the reputation-damaging pitfalls seen when organizations fail to hold themselves accountable for unethical behavior.
Wisdom is portrayed as a continuous process rooted in learning from mentors with decades of lived experience rather than relying solely on trial-and-error or disrupting industries without understanding their history and incentives. The speakers advocate for seeking diverse perspectives that challenge singular focus, including peers who offer reality checks against the "hustle porn" culture, while maintaining relationships even when paths diverge to avoid burning bridges unnecessarily. Ultimately, sustainable success requires balancing drive with rest, ensuring that business achievements buy back time for personal life through supportive partnerships, and recognizing that true leadership involves holding oneself accountable to values where lying or cheating remains unforgivable regardless of financial gain.
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Entrepreneurship is probably one of the
scariest things a human can do because
you wrap your identity in who you are as
a business person, as an entrepreneur,
an author. And so when that gets
rejected, you [music] feel like you are
rejected yourself. When you put yourself
online, you really have to look yourself
at the face because
>> there's an infinite amount of money in
the world and a finite amount of time
[music] and which do you value more?
>> One of the things that breaks my heart
for young people today that for some
reason,
>> why would I be nervous about losing a
job that's asking me to do something
unethical? It's not a principle until it
costs you something. We become less just
as [music] humans every time we remove
ourselves a little bit further from the
hand on the fire.
>> You are what you won't do for money.
>> Most people don't figure out how to
build the airplane on the way down. Most
businesses fail and like that is totally
possible for for it to happen.
>> We sort of celebrate learning by
experience as if that's not the least
efficient, most expensive way to learn.
>> Business to me more than anything else
in life is who can handle doing the most
monotonous, boring [music] things for
the longest period of time.
>> You got to do the work. Business is a
really beautiful way to [music] get
better at life in any way, shape, or
form. I wouldn't be where I am if I
hadn't done really hard things in
business.
Okay. So, what I what I thought we could
talk about, so the the the four virtues
of stoism are courage, self-discipline,
justice, and wisdom. It strikes me that
those are also good business virtues.
You could say it's a cheat code for
being an entrepreneur or a leader or a
business person. So, I thought we could
maybe sort of run through how you think
each one applies or and what how you
understand them or what you understand
them to mean. So, let's start with
courage cuz you said you said you didn't
know if you could do some of this stuff
earlier that that is this the scary part
of walking away from something safe or
diverging from the conventional path
that it's not physical courage normally,
but it is what we would call moral
courage.
>> Yeah. Well, I think, you know,
entrepreneurship
is probably one of the scariest things a
human can do because you wrap your
identity in who you uh are as a business
person, as an entrepreneur, an author.
And so, when that gets rejected, you
feel like you are ejected rejected
yourself, at least if you're not totally
self-realized and your ego's, you know,
completely eviscerated. And so, I think
that business is a really beautiful way
to get better at life.
>> Okay. I I probably uh would not be as
good of a person as I am today. Although
I'm still on the climb, but like in any
way, shape, or form I wouldn't be where
I am if I hadn't done really hard things
in business because it teaches you to
keep doing hard things that you get
rewarded for it
>> that you're a person who does hard
things.
>> Yeah, exactly. Identity shift as a
person who does hard things. So, um
yeah, I mean I always joke with my
husband, too, because there's levels to
this game of courage. You know, he's a
former Navy Seal and and military man.
So when I say things like we're going to
go to war, he's like you're literally
not. You know, you give business advice.
You're okay. Everybody's going to be
fine more or less.
>> But who?
>> And by the way, that is a really
important thing. Like it can feel so
scary. You're like, I remember when I
dropped out of college, I was like, I'm
really taking my life in my hands. And
it's like no, I'm not like not at all.
It it seemed so scary. And it seems so
scary to my parents who like lost their
minds about it. What you're taking for
granted is one how privileged you are.
So like even if you totally failed,
you're not ending up here, you're ending
up here and and then also like actually
you just would go back to school. It's
so easy like you're like I'm going to
quit my job and start a business and
you're like what if I fail then you
would just go get another job
>> which is where you all are ready. Yes.
>> Yeah. We call these oneway uh doors
versus two-way doors. And in life most
things are two-way doors. They swing
both ways. You can go in or out. you
know, maybe a one-way door to decide to
go swim with great white sharks without
a cage. One way door, right? Everything
we do in business, mostly two-way doors.
And so, a lot of times in our meetings,
like you'll sit down and go, is this a
one-way door or a two-way door? Could
this kill us? And by kill us in
business, make us go bankrupt, lose all
our money, lose our reputational risk.
That would be bad, right?
>> But I I think you're right. I mean, one
of the things that breaks my heart for
young people today that for some reason
we got lucky, I got lucky and we
realize, but for young people today,
>> I think that they have they have like
contextual risk that they don't fully
understand. Meaning, when you're young,
you're like, "Well, I went to this
school. They went to this school. We're
on the same level. I got a job paying
100K. They got a job paying 100K. We're
on the same level. All my friends have
jobs paying 100K. So, we're on the same
level." Now, if I go and do a startup,
that's still at the same level cuz it's
it's perceived as cool right now. But if
I fail and lose all my money and raise
no capital and have to go bag groceries
or become a barista, I have lost my
contextual success versus my friends.
And so now I'm a worse person and I'm
spiraling and I've lost my place in the
world. In reality, you know, we just
hired a guy. He's my new chief of staff
and he's incredible. His name is Mikey.
And Mikey had to come from Iraq where he
was a translator to the US. Um he worked
with Chris. So when Chris got him out of
Iraq, he came came to the US. He uh
bagged groceries and went to Starbucks.
Although he speaks like five languages,
he's an engineer. He's a young man. And
then the second that he got his
citizenship, he went and signed up for
the Marines, became first in his class,
then he went and got his grad school
degree, whatever. But when I asked him,
I said, you know, you're going to go,
you're an engineer, now you're going to
come be a chief of staff. how do you
feel about that change? Do you feel like
that there will be contextual change?
>> And he said, "No." He's like, "I bagged
groceries because it was would help me.
I don't my ego doesn't care about that
as long as I'm progressing." And I think
we've lost that a little bit. Like young
people today, I wish they could remember
that like none of that matters in the
early stages of the race.
>> Yes.
>> You know, maybe later it could be real
risk. Well, and what you're not thinking
about is how many people would kill even
to be in the failed position that you're
you're worried about being a step down.
>> And so, so yes, obviously physical
danger is very scary, but we we get in
our heads about these reputational
dangers or, you know, like you're not
going to starve to death. Okay? So you
have this perception of the the risk
that you're taking and it's actually not
based on on anything real.
>> No, it's not. And you know, it is always
fun to say like the what if game. Like
sometimes when I'm really scared in the
beginning, like when I first started a
business,
>> I wrote down all the things that could
go terribly wrong because I was really
scared that I might leave Goldman Sachs
and State Street and all these big jobs
and go do this little thing and it would
be a failure and then for some reason
they would never hire me again. And I
had these totally rational whatifs all
the way down. And then I wrote them
down. And just next to them I wrote, "Is
this reasonable?"
>> Yeah,
>> that was it. For And I would say of
those, I wish I still had the list, but
of those probably 90% of them were
completely unreasonable. And when I
asked that question like, "Well, I fail
and then I can't go back and get this
job in finance." And I said, "Well,
maybe that is true. Maybe that's not
unreasonable." So then I asked my boss,
"Hey, if this fails in a year, can I
come back?" And he was like, "Yeah,
sure." Yes.
>> Pick your role.
>> So at that point, you're like, "Huh? How
much of the things that I'm scared are
going to happen are basically just
ghosts in the mind?
>> Well, do you know the acronym for fear?
They they talk about in recovery. It's
false evidence appearing real.
>> It's true.
>> And so, so the idea of going, okay, what
is the worst case scenario here? Like,
what am cuz cuz what happens is we have
these kind of vague fears like, hey, I'm
going to end up under a bridge
somewhere. Everyone will laugh at me.
I'm going to be broke. And then, and
then what you do is, yeah, you write it
down or you think about it and then you
go, okay, is this actually true? and
what would it look like if that would
happen and how recoverable is it if that
happens and you find out that oh I have
this kind of vague sense of catastrophe
in my mind but then yeah as you said you
go to your boss and you go hey if this
doesn't work out can I come back and
they're like yeah right and and so I
think people tend to think of
entrepreneurs as just plunging into the
unknown uh not caring about the risk but
actually what happened is they thought
about the risk and they realized the
risk is not that high like a lot of
entrepreneurs I think or investors
people don't think about it they go like
>> okay the worst thing that can happen is
I'm losing the money that I put in there
are some sort of forms of investing that
are really scary where you can lose like
effectively an infinite amount of money
but like if you put in $50,000 to do XYZ
yes $50,000 is a lot of money and it can
be painful for that to go away but you
you can't lose more than you put in so
you go oh actually the downside risk
here is capped at what I'm doing um I'm
betting a year of my life on this thing.
Yes, it it could end up being a total
waste of time, but so I just a year
behind my peers. Is that so bad? I
remember when I was thinking about
dropping out of college, my boss who I
was going to go work for was like, yeah,
what if this doesn't work out and I, you
know, I have to go back to school. And
he was like, I got like mono when I was
in not mono doesn't sound serious. I
forgot what it was, but it was he was
like, I spent a year in the hospital.
Basically, I missed a year of school
being sick. And he was like, "It has
never once come up." Like, no one has
ever once said, "Hey, I noticed that it
took 5 years for you to get your
degree." They they're not even doing the
math. Like, and he's like, "By the way,
I haven't given anyone a resume in two
decades." Like, nobody nobody knows.
They They might ask where I went to
school cuz it's cool for us to talk
about. Turns out we both went to this
college or that college. But like no one
is no one is concerned that you are one
year behind someone else because you
took a risk on something. And by the
way, we're not even getting into the
upside of you took that risk and the
whole trajectory of your life went in an
awesome direction.
>> Yeah. I mean, I've always found that
when you are obsessing on the things
that are going to hold you back in life,
you just go back to the spotlight
theory, right? and realize that we all
imagine that we're on this stage and
there's a spotlight on top of us and
every single thing that we do, everyone
else is watching and judging and none of
them are clapping ever, but they're all
all thinking bad things mostly. And then
you realize in fact, you know, it it's
more like uh everybody in the world has
their own spotlight and so they
literally can't even see you cuz they're
so busy looking at themselves. And that
helps me a lot when I think people care
about me and I remember they don't.
>> Well, that's the problem with imposttor
syndrome, right? It it is presuming way
too much interest in you. Like no, no
one is no one is concerned that you're
an impostor. They're they're quite
concerned that they are an impostor.
>> And all the people that you admire had
the same thoughts. There's there's a
famous story Mark Cerelius
right before he becomes the emperor of
Rome, he supposedly breaks down in tears
like he doesn't think he can do this.
And that night he has this dream and in
the dream he has shoulders of ivory and
he realizes, oh actually I am strong
enough to like bear this load. And and
to me, that's like a like an ancient
story about imposter syndrome, which is
like you don't think you can do it. And
by the way, everyone who has ever done
it didn't think they could do it either.
And and if if you go into it thinking
that you can do it, that you're destined
for this, that it's guaranteed, that
it's going to be easy, you're probably
heading like that's those are all bad
signs. Like a boxer who steps into the
ring and is not nervous is going to get
destroyed because it means you have
underestimated your opponent and
overestimated your abilities.
>> Yeah. You know, the other side of that
is if like I think sometimes at least
when I would listen to this back in the
day and I was still scared and stayed in
corporate let's say forever.
[sighs and gasps]
>> I also thought about like what's the
ways to do this with less risk like okay
these days I do think that we sort of
idolize the people who just jump off the
bridge and somehow figure out how to
build the airplane on the way down. And
the truth of the matter is most people
don't figure out how to build the
airplane on the way down. Most
businesses fail and like that is totally
possible for for it to happen. Like it
is perfectly okay if you work in a
business and you make a ton of money in
somebody else's company and you make a
ton of money in somebody else's company
and you keep growing. You know, I was
thinking about this today. Like Goldman
Sachs, I used to work there back in the
day. Guess how that got started. Two
gentlemen who were actually basically
glorified loan brokers. They weren't
anybody special. They started that
business. Now, since then, that business
is huge. But how many people who run the
world were only ever employees at
Goldman Sachs? The numbers like 10, you
know, you have uh you have blank fine,
you have uh Bernani, you have member
like members of the Fed, also members of
the government across the board. Um are
those people any less powerful and rich
because they were never an entrepreneur?
Of course not. And so it's the same
thing. I mean whether you like the
politics one way or the other, but I go
back to like Bane. Bane is fascinating
because Bane was a consulting company
started from one gent, right? Who just
gave advice not dissimilar to you and I.
And then he goes, "No, I'm just going to
scale given advice. I'm going to do it
again and again." Then he goes to Mitt
Romney and says, "Hey, by the way, why
don't you start up a capital division
for us and if it fails, uh, it's fine.
Just come back to the the business.
Otherwise, I'll fund it and you build
it." And that became so big that Mitt
Romney, you know, ran for president and
I walk by his like $80 million house all
the time when I'm in San Diego.
ludicrous and that is they were they
were entrepreneurs. And so as much as I
want people to go buy businesses and I
love that people buy businesses and they
save small businesses, you can also go
make a ton of money working for somebody
else and have a life you love and take
huge risk doing it too.
>> And then the the transition to doing
your next thing also doesn't have to be
you blow up your life, right? There's a
story about Cortez burning the boats
behind him. It doesn't have to go that
way and often times it doesn't go that
way. I remember when I decided to to
leave uh my corporate job to be a
writer. I I was ready to do that. Like I
decided, hey, this gone on long enough.
If I'm if I don't do it, I'm never going
to do it. So, I'm going to do it. And I
went and I I called my boss and I said,
"Hey, I I'm I'm going to leave to be a
writer. I'm going to move this book
idea." And they were like, "Hey, that
sounds awesome. Uh but we're not ready
to lose you. So, what if you went and
did that and then you just also kept
doing your job?" And I was like, "Oh, I
didn't even think that that was
possible." [laughter]
So often times we think like it it's
it's incompatible in entrepreneurial
life and then a corporate life or a
salaried life. And actually, if you're
really good at what you do, often times
you'll have enough leverage or you can
work out a compromise and you can do
both. And and I I wrote my first three
books while I was also collecting a
paycheck. And then and what that allowed
me to do actually was take much more
risks creatively. So when I went to my
my first book was about marketing. So
there was a sort of an overlap between
my corporate life and my my writing. But
then when I went to my publisher and I
said, "Hey, I want to write about an
obscure school of ancient philosophy."
They were like, "Uh, well, that's not
really worth very much to us." And so
they were like, "Here's here's the most
we would pay." And I was like, "Cool. I
don't care. Like I I don't this book
money is is is like a side hustle for
me. I just want to do this."
And so
you not
want to get a degree in X, Y, or Z. What
do you think about this? And they might
be so afraid to lose you that they'll
support you. Now sometimes that can be a
form of golden handcuffs. And eventually
you do have to to walk away. But uh
again, it only seems scary until you
start moving in the direction of the
risk and then it turns out it's it's
less scary. Yeah. You know, it's it's
also funny because I think like [gasps]
>> there's a lot of people these days that
hate bosses and hate corporate culture
for many understandable reasons.
>> Simultaneously, if you're the best
performer in the place that you are,
you're an A player and you keep crushing
it,
>> the allowances you get are wild. Now, if
you're a mid to low performer and your
performance starts to dip, you got no
allowances. You got nobody helping you
buy the plane. And one of my great gifts
in finance was I saw this all the time.
It's very normal in finance. people will
fund your next fund. Like they'll give
you money to compete with them in an
investment structure. That's like
normal. It's normal to have somebody go
fund your startup. uh you know if you
are a high performer and you leave and
so yeah if I was a young person I'm like
go work for like the smartest hardest
working people you can find in the world
that take a bunch of risk so you can
coattail their risk
>> or make them dependent on you and some
like if they if you are a part of their
operations and it is expensive for them
to replace you suddenly have leverage
that leverage becomes a powerful ally
when you want to do your next thing
>> yeah it's it's ab I totally agree with
that and I think as like leaders which I
know like you talk a lot about this
about leadership and these virtues that
are so important for for somebody who's
aspiring to be a leader you know if you
can teach your team I love that quote I
can't remember if it's I can't it's one
it's a saint something but how they talk
about if you want to teach your people
to build a boat don't teach them about
ropes and nails and wood teach them to
yearn for the vast and endless sea
>> and I go back to that so often because I
think your job as a CEO is really only
to do like three things and the first
one is to give them a vision so big that
they can see themselves winning bigger
with you than without you. The second is
to course correct and be very clear on
what explicitly you're going to do next.
And then the third is to make sure that
you never run out of money to be able to
continue to fund the first two. And I
think a lot of leaders forget that. And
like if you can teach your team to yearn
for the thing, you'll win. And every
time in business when we're not yearning
for the thing is when we're not winning
and I see it again and again and again.
>> Okay. Okay, so last note on courage. I
will say though, it it is always scary
and it's good that it's scary because if
it's not scary, you're either delusional
as we were talking about or what you're
doing is safe and therefore probably not
much upside, right? Like if if it seemed
like a good idea to everyone if it was
guaranteed to work out, well then
everyone would do it and there probably
wouldn't be much of a market position in
it. like it it it is by definition all
the good things all the good businesses
have to seem crazy or stupid or weird or
dangerous or they'd already be
commodified.
>> Yep. Especially in the age of AI. Yeah.
>> Like I think you know the other thing
with courage is to not just be a copycat
forever trying to get rich quickly.
>> Yes.
>> Uh because right now I sort of giggle on
X when I see these I made $70,000 in 20
minutes with this oneshot thing I coded
on AI and I always go well next
question. If you oneshot coded it in AI
with 20 minutes, what's going to stop
the next guy from doing it? [snorts]
>> And so
>> there's not much of a moat there. If
it's as easy as you said, Exactly. then
then for everyone. Yes.
>> Yeah. Exactly. And it's true. So have
some courage to do something creative,
too.
>> Yeah. And the the more people doing it,
the more competition you have, right?
Like uh I think Peter Tilliels talked
about this, but it's like, do you want
to be like the 80th restaurant selling
the exact same thing in the town that
you're in? It it has to be a little
crazy and different if you want to stake
out a good position,
>> which means like
when you propose it to people, they're
going to be like, "What? No, don't do
that. Do the thing everyone else is
doing."
>> Yeah. You know what I see the most in
business owners these days? That's the
weirdest thing. I'm kind of playing
around with calling it like sounds too
close to Robert Kiyosaki, but I'm
calling it rich owner verse poor owner
mindset. And it it's so consistent
across owners. Like almost all owners
underpric themselves and their lack of
confidence shows in their pricing and
they don't actually have the courage to
charge more. They charge too little and
they don't realize that you have a
massive volume game then and that is a
really hard game to play and it would
just be way easier if you sold things to
rich people and you charge them more.
>> And you can always start that way. I
think people feel like it's elitist or
they're not capable or they have the
wallet share phenomenon where they
believe, oh, because I would never pay
for that. Somebody else would never pay
for that. Terrible way to do business.
So, half my job is literally getting in
business owners businesses these days
and saying, why are you 100% underpriced
to market?
>> Yeah, the courage to charge what you're
worth doesn't seem like that would
require much bravery, but it does
because requires awkward conversations.
It requires hearing no, right? It
requires getting out there a little bit.
Like nobody wants if everyone is
charging $5 for something and you go,
"No, mine is $500." People are like,
"Whoa, what's with this guy?" So now
you're standing alone, which requires
courage. The risk of of of taking the
the certain way for the uncertain path.
Again, this this doesn't feel like
courage. It's not the same as running
into a burning building, but it does
require a certain amount of confidence.
It requires a certain amount of risk.
And yeah, you're not, we'll get to
justice as the other virtue, but it's
like you're not doing anyone any favors,
yourself included, by charging less than
you're worth. Like accepting less than
market rate or leaving money on the
table, you're not helping anyone. This
isn't like, oh, hey, I I keep the price
of this low so so school children can
afford it. It's you're you're
>> that is true.
>> These are rounding for huge companies
and you're just refusing to charge what
what you're worth. it I think it comes
down like you know you were just like
the rest of us you were all indoctrinate
we were all indoctrinated I think from a
very young age to believe in
institutions telling us what to do to
believe that charging for things is
somehow wrong you know what is the root
of all evil money we just have these
weird programmings and I think you're
just you're exactly as successful as you
programmed yourself to be and you will
only program yourself to be successful
by reading all the things you were
probably typically not told to read in
and by doing things that allow you to
continue to grow and succeed. You can't
win in business if you're the cheapest
one continuously over time. Unless
you're the best operator in your area,
like unless you're Sam Walton of Walmart
level good, you should not be the
lowcost provider. He was a psychopath.
That's why he was so good at this. You
know, the man would fly his airplane
over parking lots to see which stores
were full, then land in the parking lot
and go yell at everybody about why
nobody was there. I mean, he was
unhinged. Yeah. And so he would actually
he would he would they would find him
laying on the ground with a tape measure
in between aisles to see if the aisles
were too far apart because he needed
everything really close together in
order to have massive volume. Like if
you're that intense of an operator, you
can be cheap. If you're not, you can't.
You got to charge more.
>> Also, again, this also ties back to
justice, which is like the more you
charge, the more generous you're able to
be with the people on your team. Like so
so by remaining small and keeping things
on this sort of shoestring like
perpetually on the verge of going out of
business, you're not able to to bring as
many people into said business or you're
not able to to to build an organization
that could support and help and grow,
you know, just generally be better in
the world. So yeah, the the the courage
to go, hey, this is this is what I'm
worth. This is what it's worth to me.
Also, I think someone gave me this
advice one day, like it's not what it
costs you, it's what it's worth to them.
That's what their price is, right? And
it it's it's hard for people to do that.
And and not just like we're not just
talking about what what are you pricing
your widgets at, but like what your
hourly rate is as a freelancer, what you
know you'll accept as as a deal or a
contract as an athlete or a musician or
writer. And then also we're talking
about the courage to to to stand up to
go into your boss at an at you know a
annual review and go hey I want this
promotion or hey I this is this is the
salary that I need or deserve given the
value I bring to the organization and it
takes courage to do that.
>> Yeah totally. You know what's also a
great way to get more courage or to find
just answers is like to know your [ __ ]
And so like you know when you have the
data on what you should actually charge
on what you should actually get
marketing compensation it's a lot less
scary because you go hey I don't know I
would like I mean I've had people do it
to me go I would like a raise I go yeah
me too why you know
>> and this isn't just a why I saw glass
door the range is here [laughter] to
here because your boss also knows their
[ __ ] right and they go nobody I I could
walk across the street and verify in two
seconds that this is not actually what
>> here and
if you can go if you can get that over
there, by all means, I'll give you a
recommendation, right? So, you have to
know your real [ __ ] from real work, not
just, you know,
>> what your value is. I mean, I think a
lot of
>> getting what you're worth is figuring
out what do you drive. And it honestly,
it shocks me how few people realize what
their value is to the company. Yeah.
>> Or like what the company needs and how
it makes more money, right?
>> I'm like, don't aren't you curious at
all? Because if you knew that, you could
ask for more because you'd say, "Hey, I
know this month we actually want to, I
don't know, we want to bring more people
into contrarian thinking. We want more
people to sign up for our workshops in
our boardroom." Okay, great. Well, what
would that mean? Well, if I drive some
additional above and beyond, could I get
a cut of that?
>> Yeah, sure.
>> Sure, no problem.
>> Yeah.
>> Um, it's not that difficult. The problem
is most people just want to say, "I want
a salary increase." Which is a very
quick way to say, "I just want you to
pay me more and me to have zero risk. I
would like to keep doing the same work
for more money, which is of course the
deal everyone wants.
>> It is. Yeah, me too. Some days, you
know, find me on the right Tuesday. I
want to go back to it.
>> Okay. So, the the next uh the next
virtue for the Stoics is this idea
sometimes it's rendered as temperance,
which is moderation. I I prefer to see
it as self-discipline or self sort of
ownership in in the in the sense of
being in command of your emotions, your
desires, your urges, your your envy, all
of these things. So, so talk to me about
why that's an important skill as a as a
business owner.
>> Well, the business will fall to your
level of activity, not your level of
desire. And so, you know, you have to be
the ultimate standard in your business.
And your team, like children, will not
listen to what you say. They will watch
what you do and then do a little bit
less than that.
>> And [laughter] so, that is the hard
truth. And so, if you want to win in
business, you have to be unreasonable in
your level of activity, at least for
quite a while. so that your team aspires
to a level that is less than that. And
that is, by the way, very reasonable for
them because they don't have all the
upside that you do. So, you're always
going to work harder and care more than
most of your employees.
>> Now, the great employees, the ones that
I turn into partners over time are the
ones that care just as much as I do. And
then I want to travel through time with
them. I find that a lot of people want
to get into business or want to be
really successful with money, but they
aren't willing to do the absolute
boring, mundane work that is the game of
business. Like business to me more than
anything else in life is who can handle
doing the most monotonous, boring things
for the longest period of time, far past
when is reasonable or when you could at
all want to.
>> And if you can do that, you'll actually
be really, really successful because
it's not the really bright moments. It's
it is the moment again and again and
again where you know I go to like some
of the people that I admire a lot in
business at least which would be like an
Elon Musk who's like I'm just going to
sleep on the factory floor until I get
this rocket built and I'm going to work
right alongside you and we're going to
stay in this misery. Yeah.
>> And it's not my desired state to sleep
on a factory floor. But
>> I would disagree. I think he creates a
lot of the misery by by being impulsive
and emotional and by making somewhat
irresponsible decisions which he then
has to I I think he sometimes glamorizes
the the life or the grind. He calls it
like demon mode or whatever whereas like
someone with a more of a plan or more of
a corporate structure around them or
could delegate better wouldn't have to
do that. Yeah,
>> but I get I get your point which is like
you you got to do the work.
>> You I think it comes down to what do you
want to build?
>> You cannot be corporate and take society
to the moon and to Mars faster than the
government and all corporate
institutions and even beat Jeff Bezos.
Like Jeff Bezos to me
>> also pretty driven
>> is very driven but probably much more
corporate reasonable time bound uh
decision-based hyper successful. Elon is
in many ways not in my opinion um as
much of a business builder as he is a
missiondriven leader. So it is emotional
and it is chaotic because nothing like
that has ever been done before in
history. Do I think you have to be Elon?
No. In fact, I think it would be
miserable to be him. I couldn't even
imagine.
>> You said it's pretty miserable to be
him.
>> Right. So, so I don't think you have to
be that. In fact, I think you should
love the business that you built. Right.
>> And because most people don't want to be
him. Most people don't want to build
billion dollar businesses. Building a
billion-dollar business is miserable. I
mean, we're on the path and you know,
our business is worth a couple nine
figures and we do a lot of revenue a
year and there are many days where it's
miserable.
>> But the one benefit I think to the way
we run businesses at least is because we
are so systemsoriented, you have what
you just talked about, which is
>> we just kind of know every single day
what foot to put in front of the other.
>> Yeah. how to hire, how to train people,
and how to process it where our
self-discipline
clones in the organization.
>> I guess it's like you crash the car in a
ditch and then you rally the troops to
pull it out of the ditch
>> that you don't I don't think you get
credit for the long hours of pull like I
just spent Christmas pulling the car out
of the ditch. It's like, okay, but you
were drunk when you when you drove it in
there and that's on you.
>> I I do think there's this idea of people
want to be their own boss. They want to
be in charge. They want to control their
own destiny. And I think they think that
that somehow exempts them from like
anyone getting to tell them what to do.
There's this line from Senator where he
says um no one is fit to rule who is not
first ruler of themselves. And so they
think like I think they think that being
in charge running a big business is like
it's awesome cuz nobody's bossing you
around. But it's actually no, you have
to be the boss of yourself. you have to
boss yourself around and you don't have
the benefit of anyone checking in with
you and going like hey did you did you
make sure to do that thing like hey did
you get up early did you stay up late
did you work harder than you want to
work and so there is this I think
glamorization of working for yourself
being being the boss being the leader
and and what people are forgetting is
it's actually forcing you to do the job
you were doing before and your boss's
job but just of yourself.
>> Oh yeah. I mean, I I have two sides of
the coin on this. I've really been
thinking about it a lot lately. One side
is if you want to be in charge, you are
going to have to work harder than
anybody else in your company for longer
than anybody else. And there is no other
way around it. You can also make more
money than anybody else. You can
probably have a bigger impact than
anybody else. And you can see what
you're actually made of. You can see
what you're capable of. It's incredible.
On the other hand, I think that we have
really started to obsess on this trauma
bonding around being an entrepreneur.
>> And it's almost like it's so miserable
and hard and if you don't think it's
miserable, you're lying and you're not
in the game.
>> And I'm a little bit lately like
>> my life's pretty [ __ ] rad.
>> Yeah.
>> And do I just have a baseline level of
kind of happiness? Yeah. But also, it's
really sweet to be an owner of business
and not in like hustle, you know,
Lamborghini, Ferrari, private plane
type, but in that you do get to be your
own architect. And so, I don't know, I'm
going back and forth with this real push
back to can't you be really quite
successful running a business that does
a couple million dollars a year, doing
it your way. Maybe it's in a small town,
maybe it's with a small team, but you
are in charge and the CEO is on the door
and that's your name, but you
simultaneously still get to go to the
kids events and you still get to have
your activities. And I think that is
totally doable and we don't have to have
this hustle porn misery addiction to
trauma bonding over being an
entrepreneur.
>> Well, that's where where there's two
sides of the idea of discipline. So
discipline isn't just I work harder, I
sleep less, I I push my my boundaries
more. It's also the restraint to go this
is what we're doing this year.
>> Yeah.
>> No more and no less, right? Or the these
are the hours that I operate in. This
these are my priorities. Like we opened
this bookstore a couple years ago. The
first thing people do is like are you
going to open another one? And so no I
the the discipline to say the project
was to do one thing and that this is
what success on that thing is like now
it's not the end of my ambition there's
other things I want to do but that's the
culmination of that particular ambition
and that reminding myself that my dream
was not to have a chain of bookstores
which would be a distraction both from
what I actually want to be doing and
what I want my life to look like. And so
you have to have the restraint to go hey
I'm gonna keep my head down. I'm going
to do what I'm supposed to do. I'm not
going to go to every conference that
invites me. I'm not going to jump on
every problem that comes up. I'm not
going to do every interview that comes
up. That's one thing that happens if
you're a public facing person is you go,
"Hey, I got here. I built this brand by
jumping on every publicity opportunity
by doing every project and then go,
yeah, I'm just going to I'm going to let
I don't like that. I don't like that
pitch. I'm I'm going to let that pitch
go by and I'm going to wait until
there's one I can really get behind."
And that requires restraint. It's this
two sides of like drive and ambition,
but then also restraint and a sense of
of what your limits are.
>> Yeah, it it's a great point. And also
the discipline like if you want to be
successful long term, I'm pretty sure
you can't do it by yourself. I know that
now lots of people will say, well,
there's a billion-dollar business built
with one person and that's going to
happen. I think that that is fake and I
do not believe that and I do not think
that will ever be true. That's what you
would tell a New York Times reporter
because you want them to write a story
about you.
>> 100%. Yeah. And we would both know
because we've written titles before.
Like that's just not reasonable. So like
what you actually have to do is one you
have to hold your own boundaries and
then two you've got to bring along other
people who are super disciplined. You
are disciples in your same discipline.
And so you know this idea and you talk
about it all the time with the Stoics
but of the great leaders of men. And so
your best discipline, I always believe,
is really pouring into your team and
getting them to be these disciples that
go out and do the things for you.
Theoretically, if you actually wanted
to, you could have a chain of 100
bookstores, but you'd have to have an
incredible team to make sure that Ryan
could still write the books that tens of
millions of people read as opposed to
spending time on the invoices of the
books in the stores, right? And so I
just
>> the discipline to to bring people on is
like uh also sharing if you're like,
"No, this is all for me. It's all about
me." like the the discipline even to
like let go of some of the control.
These are all we tend to think of
discipline as just working harder and
doing more
>> and it's it's much more subtle than
that.
>> Oh no. I mean God if you want to win you
have to say no to so much it feels
uncomfortable. Yes.
>> And I do it nonstop. I mean the the idea
that doing more is going to make you win
is I think why so many entrepreneurs are
miserable. Yeah. Because they have
bought into the idea if I just do one
more I will become better, bigger,
richer etc. And in fact, it's usually
what are the 10 things you need to stop
doing right now that are burning up time
that you can't even picture and what are
the two things that if you did them
would make everything else meaningless.
And if you find those, then you really
win.
>> Yeah. And and the the discipline to to
understand there's an infinite amount of
money in the world and a finite amount
of time. And which do you value more?
What is the point of being successful if
you can't use it to buy time and you
can't use it to live the actual life
that you want? there is this kind of
insane delay like to be an entrepreneur
you have to have a good sense of delayed
gratification but you'll end up missing
the whole point if you endlessly delay
gratification right like uh if you never
get to enjoy it if you're sort of in
harness your your whole life or if
you're like yes it's miserable I hate
this thing but at some point I'll sell
it and then I'll be happy um you don't
know that that's true and you might not
get to that that point
>> it's actually a good like frame that
idea of are you in harness or are you
out are you free in the field or are you
under plow and and I think you know if
you're an entrepreneur and you're you're
thinking about that it's like how much
time do you actually spend under tension
you know in that harness and then how
much time do you spend on long walks on
vacation um one of the most useful
things I ever did to have better
discipline about enjoying life because
that's not my natural state is is
getting married and like I think
partnership and marriage is one of the
best ways possible you're bounced out by
another person. They're like, "What are
you doing?" [laughter]
>> Exactly.
>> Yeah. This is crazy.
>> Yeah. And it's it's Everybody talks
about, "Oh, the old ball and chain or
they hold me back or they don't." I go,
"That's the point."
>> Well, they tether They also tether you
to reality cuz you're sounding like an
insane person right now.
>> And then they're also saying like,
"Well, what about me?" You know, what
about when are we going to live this
life that you promised?
>> Yeah. And so I actually think I know
that a lot of people today are like well
you know the best partner is the one
that supports everything you do
unequivocally all the time and being
married to an entrepreneur is such a
blessing. No it's not. Being married to
an entrepreneur can be extremely
miserable
>> and extremely selffocused and the you
know spouses that sign up for that like
they need a medal too. Yeah. And so and
you know my husband is in the game with
me but he is also the very first one to
say uh life is way bigger than this.
Yeah.
>> And he has actually seen life or death
and to pull you out of the moment where
you're obsessed about something like a
P&L or a spreadsheet that you're not
going to remember in 50 years.
>> And chances are if you are driven, if
you're talented, if you're successful,
if you've built something, chances are
you you need more of a check than you do
an enabler.
>> It's so true. That's a good point.
Actually,
>> you don't need encouragement. you you
you have plenty of that.
>> Yeah. But that is sort of the advice I
think by and large these days is that
your person should agree with everything
you do politically. They should agree to
everything you do work-wise. They should
support both unequivocally. And if they
don't do that, then uh they're holding
you back. They can't see your vision.
You know, they're not a real partner.
And I think we have to kind of question
that and go, is that true? Or is this
person actually the person who's going
to allow you? I mean, things go a lot
faster. We we call them the two or at my
company. But if all you do is roll row a
left or on a boat, you go in a circle.
You have to row left and then right and
then left and then right. And that is
the beauty of partnership. Well, we
should talk about this when it comes to
wisdom, but but people think you want a
board of directors that that lets you do
whatever you want. You think you want
complete corporate control and and that
tends historically not to go well.
That's actually not the role of the
board of the directors. the board of
directors. Yes, it's a committee and
committees can be shortsighted, but
committees do tend to prevent you from
driving off of a cliff or burning
yourself out or doing something that is
illegal or very irresponsible. Their job
is to be like that's not a good idea.
[laughter]
That
>> is so funny. We actually we created
something called the boardroom at
contran thinking and the reason why is
because I needed in my business a group
of people around a boardroom who would
help me make non-stupid decisions and
talk me out of the singular focus I can
have when I am driven
>> and we started it because I didn't want
to give away equity in the company I
didn't want a real board and I was
scared of the downside of boards which
is that they can be uh nonscentive alive
conservative blah blah blah so I wanted
somebody
>> who I could listen to but couldn't run
everything for me. Like I was the skin
in the game
>> because I realize most entrepreneurs
they don't have that. I mean your your
friends are often your competitors so
you have to be a little careful of that.
Um you know your family is sometimes a
little tired of hearing from it. Your
employees are going to tell you what you
want to hear or they're going to tell
you what is the least amount of work for
them. And so you need this group of
peers around you sometimes. I I really
think you need three. You need you need
peers, you need adviserss, and then you
need people that are like 10 or 20 years
ahead of you. And with those three
things, you can just move faster because
you can steal people's 10,000 hours.
>> Yes. Right. Okay. Let's talk about
justice. So, I think when people think
business, they're probably not thinking
justice, right? Because they're thinking
the law. They're thinking legal
standards. But I would say it's good
that we live in a capitalistic society.
It's this powerful engine. It unlocks
creativity and there's more resilience
to it than there is in central planning.
But I've always believed that that with
that freedom comes the sort of voluntary
responsibility. Yeah. Right. Which in a
in a way makes it harder because it's
like if if you lived in a in a world
where right and wrong was very
prescribed by the law, then it would be
clear what you're supposed to do and not
supposed to do and you wouldn't have to
think that much about it. But but a
business world where you can basically
do whatever you want within some reason
means that the business owner has a lot
of discretion about how they choose to
run their business and their life. I
this is why I've always admired John
Mackey at Whole Foods. Like nobody he
he's like as libertarian as they come.
He's he's like the government should not
tell anyone how to do anything. But he's
like with my business I want to pay my
workers well. These are my environmental
standards. These are my my humane
standards for like meat. This is the
benefits I want to provide. this is the
how I want to give back. So he's saying
you, the government, don't get to tell
me what to do, but I'm gonna tell myself
what to do beyond what you probably
would have told me what to do if you if
you had to say.
>> Yeah. Well, I I think actually what's
happened with our businesses is we
become less just as humans every time we
remove ourselves a little bit further
from the hand on the fire. And so in my
mind, one of the biggest things that's
gone bad for business when it comes to
justice is public stocks, third party
investors, and short-term incentives.
And so I think most CEOs and business
owners actually want to be John Mackey.
Yeah.
>> Because you see it on the small business
spectrum. They actually have pretty good
compensation market rates. By and large,
uh, these people treat their employees
well. Small business employee happiness
is 40 60% higher than big business
employee happiness. So like the net
normal, we are all some version maybe
less slightly altruistic than John
Mackey. What happens then? Well, then
you start to get people who are
shareholders in the financial benefit of
the company but nothing else. Yes.
>> And that I think is where capitalism's
gone a little screwy and why I like
private companies and not public
companies because public companies are
beholden to four months. you know, they
have quarterly goals and and that's it.
And every, you know, three month session
when the quarter comes, they're using
the next quarter to think ahead about
what the next quarterly call is. And so
I'm curious to see cuz this is a little
technical, but you know, we've seen
since basically the 1990s was the height
of public stock market investing. That
was also when most companies ever were
listed on the public exchanges. Since
then, we have had that was about 9,000
companies were publicly listed. Now
there's about 4,000 companies publicly
listed. Why? Because you get a
colonoscopy non-stop. uh because you
have to have like three people in your
mind which is your shareholders, your
employees, and your customers. Um
they're kind of all at war slightly with
each other, but definitely the
shareholders are at war. And then you
have all this government red tape about
what you got to do with your company
overall. And so I think that what
happened in our society is that public
companies and the stock market created
this false buffer between what happens
to employees and customers and what
happens to shareholders and and Wall
Street. And because of that, we have
really bad incentives. And environmental
standards are really hard to care about
when you work in three-month cycles. And
so all of that to say, when you run a
small business, the great part, you can
actually compete with the big guys in a
lot of ways that they can't.
>> Well, I would also say that one of the
perks of running a small business, it's
both the perk and the burden of it,
which is like as a regular person, it's
really easy to have opinions like this
is what I think the minimum wage should
be. This is what I I think outsourcing
is gross or or or unethical or I think
people should do this or that. And then
yeah, then you have a business and you
have to buy employee uniforms and uh
making them in the US costs $20 a
t-shirt and making them in China costs
$4 a t-shirt and now all of a sudden
this principle costs you money. And you
might think, okay, so the business says
we'll obviously go with the cheaper one.
But if if it's your business and it's
your reputation and you have to justify
and rationalize all these decisions both
to yourself and other people, then all
of a sudden you get to decide, right?
And and you have a responsibility to
decide. And so to me, there's something
really empowering about running a
business cuz it's like you don't control
the world. You you only have one vote in
a in an election, but in your business,
you get constant votes and says over how
you think things should be done, and
then you get to do them that way. Oh,
>> we're not. and turn out you're full of
[ __ ]
>> And you get to see the consequences of
actions because a lot of times you can
say things that sound great and are
idiotic in life.
>> Like you know there are lots of
arguments to raise the minimum wage and
you could believe in that or not. But
when you do it inside of your business
you go okay so when I raised it that
much now I can't hire these other 10
people. Yeah.
>> So what is that good or bad? I don't
know. But there's actually data and math
associate. You can't have everything all
at once. And so you get to start to play
with the supply and demand economics.
The other cool part about having a
business is if you have a strong
opinion,
>> go put some money and work behind it.
Yeah. And so I think these days, like I
loved the line, God, I can't remember
who it was from, but uh the line was
basically like, oh, I think it's Jordan
Peterson, what he talks about like
before you go try to change the world
with charity, why don't you go try to
make your first dollars because dollars
often move further than straight
charity.
>> Do I agree with that in every way? No.
But dollars do move the world. I've seen
it firsthand. It's one of the reasons we
run businesses the way that we do
because my belief is if we put more
small businesses in the hands of uh
local citizens, those businesses will
keep money in the local economy. They'll
hire from the local economy and they
will have happier citizens. Plus, like I
don't want to go to another Starbucks. I
want to go to the coffee shop next to
Ryan store in Bastrop, right? I just
like that local experience. And so I've
put my money where my mouth is, which is
I could very easily, the way we started
our business was buying a bunch of
businesses and I still own many
businesses, but I used to buy them
outright. That's private equity. And at
some point I was like, well, if I keep
doing that, I am the thing I hate in the
world.
>> Yeah.
>> And so I roll them up, you create a
centralized structure, you eliminate
inefficiencies,
>> you cut costs over time. So I could have
kept doing that and then I said, well,
instead, let's go educate people about
how to buy these businesses. Now, what's
fascinating is we're so indoctrinated to
the way that society works that people
think private equity and running
businesses like that is better than
teaching people online. They think that
if you teach people online to buy
businesses, it's some sort of scam or
shill or whatever. And I kind of
understand that because there's a lot of
people who shill things. But I I go back
to like when did we get indoctrinated to
that? that if I took two and 20, which
is how they do expenses and private
equity, of your dollars, that would be
better than a one-time fee that will be
1/1,000th the cost of a business that
you buy. And so, you do have to pick.
That was my stance.
>> Yeah.
>> And I think the cool part about when you
run a business, pick a stance and see
see what you're capable of holding the
line of. How strongly do you actually
believe in the things we I think every
company should have a creed, the mission
statement. There's lots of ways to do
it. A lot of them are [ __ ] I've
seen them all. Everybody thinks you need
to throw one up on the wall. I believe
they deeply deeply actually change how a
business operates. And ours we have we
have a contrarian creed. There are 13
rules. 13 because we believe in making
our own luck. And the first one is those
who believe that is impossible should
get out of the way of those of us who
are doing it. And so like every single
line on that creed says what we stand
for. You know, you should tell the truth
even when it hurts. Maybe especially
then. And then it gets to maybe maybe
you get to indoctrinate more people into
your ideology in the world. And what a
better way to do that than business.
>> Well, and it's as I say, it's not a
principle until it costs you something,
right? And I I told this story and for
many years when I talk about the stone
virtues about this decision that CVS
made like a decade and a half ago. They
just decided that if we're like a health
company, why do we sell cigarettes? Like
that it's bad for people and we're going
to stop. So they they do. And it cost
them, I don't know, a billion dollars a
year or something in revenue. And people
are like, why? Like the the
rationalization to sell it is lots of
other stores sell cigarettes and if
people want to get cigarettes, they'll
just buy them somewhere else.
>> And and and so they're like, look, I if
if people buy this many cigarettes a
year and CVS stops participating, the
same amount of cigarettes will be sold.
It'll just be distributed a little bit
differently. But actually, what happened
is cigarette sales nationwide go down.
Not like significantly, but just some
percentage of those people that used to
buy it from their neighborhood CVS or
the one they would walk by in New York
City just stopped. They they smoked less
cigarettes because they were harder to
get. So, so they make this decision
that's that's probably mostly about
branding and reputation and they got a
lot of press when it came out, but
actually they affect nationwide the
sales of cigarettes, which you know,
blah blah blah less people die from lung
cancer as a result decision. And I would
talk about that and I always thought it
was cool. And then a couple of years
ago, there's this little grocery store
down the street from here that's been in
business since the 40s and it went up
for sale. My wife and I ended up, long
story short, owning this thing. Not our
dream, not what we expected. We were
going to be like silent partners in it.
And now it's ours and we're running it.
And I'm as as we're sort of doing the
diligence after having bought it, which
is not how you're supposed to do. I'm
looking at what are the most popular
like what are our most successful sales
and month in and month out it's tobacco
products and now I have to go [ __ ] okay
um I don't like this I don't want this
and so you you take them out and then
what you're actually doing is just
putting a giant hole in the P&L of the
business and and not only are you doing
that but people are coming in and going
what you know they're like mad at you
for changing the place but I had to go
hey I can't just go around talking about
this thing and saying that I believe it
when somebody else does it
>> but then when it in my own business not
want to remove
>> 8% of revenue or whatever it is and then
have to be creative and come up with a
way to compensate. But that that is what
owning a business allows you to do is
take these sort of vague abstract
notions or values or opinions that you
have and then you either have you have
to put up or shut up.
>> Yeah. You know what else is interesting
too is when you put yourself out into
the world,
>> the world tests it. And so, you know,
like I kind of always chuckle. We're
we're pretty hardcore at my company.
We're intense. We work a lot. I'm pretty
intense. I give a lot of feedback. And I
imagine at some point there will be a
hit piece because that just tends to
happen. Happens a lot with women.
>> You let go a certain number of people.
Some percentage of them are disgruntled
>> 100%. And we're going to get it. And I
always kind of chuckle at that because I
go, when they say that, I'm just gonna
respond, I resemble that comment because
the truth is the if you hang out with
Cody over here and you hang out with
Cody online, she's kind of the same
thing. Yeah.
>> At least
>> like I don't try on purpose. I mean,
less makeup, uh, you know, not as put
together, like those things, right? The
cool part about when you put yourself
online is you really have to look
yourself in the face because somebody
will find you if you are not. And we
have seen it. We have seen all the
people who pretend to be X and then one
day that real self comes out and it will
destroy you. It can absolutely
eviscerate your reputation. Yeah.
>> And I always like the Warren Buffetism,
which is you can make a mistake with a
dollar, but you can't make a mistake
with my reputation. If you do so, you'll
be fired. And he says it more eloquently
than that, but I believe that to the
deep core of of my being. You know, the
only thing you can really do wrong in my
businesses is if you lie, cheat, or
steal or you hurt a reputation. Yeah. If
you make mistakes, if you want to leave,
if you give me hard feedback, even if
you have a little attitude sometimes,
okay, that's fine. We can do all those
things.
>> But I do think business is a great
mirror.
>> Yeah.
>> And and money is a cool metric because
scoreboard often can tell you like, am I
believing and doing the things correctly
that I say I would in the world?
>> Yeah. I did a a piece a couple years ago
that was uh you are what you won't do
for money. So like where do you draw the
line? where you're like, uh, somebody's
offering you X to do Y,
>> and money is a hard thing to say no to.
>> Yeah.
>> And I think early in my career, there
were things I did for money that were
not in accordance with my values. and
the the discomfort from that or the the
the risk inherent in that. You you learn
you learn over time that the best and
the safest thing is to like mean what
you say and to not be a hypocrite and to
to to try to genuinely do your best to
bring like how you operate in accordance
with like who you want to be. Marrios
has this line of of not doing anything
that requires curtains
>> like and any anything that you wouldn't
want like if if your customers knew
where your product was made or the
conditions under which it was made or
how you talked to people over email or
whatever. If if you have this exposure
to like, hey, if people found out about
this that would be bad for me. the
market is giving you a really strong
signal not to get better public
relations or you know to to to enforce
stricter NDAs. It's telling you you got
to change.
>> I remember I had an employee actually
that was incredible employee really
thought highly of her. She could have
gone far at the company but she broke
one of the golden rules which is she
said really bad things about a client in
a channel to our team and we just have a
a hard line. That is one of the fireable
offenses.
>> Yeah. And it's it's what if they saw it
and also what if they realize that's
what we think of them.
>> Yes. Right.
>> Like how could you how could you go and
spend your life trying to make our
clients life better if you think they
are dumb and incapable and should never
be in this. If that is what you think
then one we should say hey you're not a
fit for us because X or you should never
say that about your customers. And it's
actually a really good lesson in
business that all of us have to remind
ourselves about because you're some a
customer is going to drive you [ __ ]
crazy at some point. Well, and then it
presents you like when we say the
obstacle is the way, the opportunity
there is, as expensive as that is and
frustrating as that is, it's also a
chance for you to say to everyone else,
hey, this person I I don't want to lose
this person. This person does drive
value for the business, but they acted
in a way that is in violation of our
values and I'm willing to take the hit.
This is the problem that Uber got in
before the sort of turnaround which is
like they would make these exceptions
for the star performers, right? And what
that created was a sort of culture where
sexual harassment was prevalent and that
people were saying things that like by
the way when the lawyers discovered them
in discovery, they were there was a
vulnerability there, right? Like the
decision to go, hey, I'm going to let
this person go even though they drive
value to the business because they uh
don't follow the rules or they do X, Y,
and Z. That's a really it's a hard thing
to do, but it's also a really powerful
thing to do inside the company.
>> Yeah. It's also okay for you to pull
this stuff up and show it to your boss.
Like I think too seldom people don't
hold the person who is ahead of them in
line too.
>> Oh, sure.
>> And so like you know if you're an
employee and your boss has rules and the
boss doesn't stick with the rules. If
you're an employee and you're being held
to a standard, but they're not holding
the standard, I think you might be
surprised at what happens when you bring
that boundary up to them and say, "Hey,
I am happy to do that." But I just want
to note because I know that you as the
head
>> are the representative for everybody
else at the company and you care more
than anybody else what happens here
because you want to make more money,
more success, you're such an incredible
leader. A little flattery goes a long
way. And then you can say, "But you're
doing this and I don't think that's in
concert." Like you can say that to your
boss and in fact if you're at a place
where you cannot say that to your boss
you should leave.
>> Yeah. Hey I thought our value is we only
we only make stuff in the US but like
here we are the people who make our
boxes doing it cheaper X Y and Z. I'm
bringing this contradiction. It's it's
ultimately your call as the boss but
like I'm going to present this
contradiction to you. A good lesson to
learn I remember I was having to talk to
my agent about something and I was like
I was talking to my wife about it. I was
like what if he gets mad? you know what
if I what if if I I think hey I think
this part of our arrangement is unfair
and I want to change it. Um and I was
like what if he gets mad? And she was
like that's such an insight into your
childhood that you you're concerned
about doing something that's right and
getting yelled at for it. She's like if
if he doesn't respond well he shouldn't
be your agent anymore. And like that's a
really bad sign. And and so I went to
him and I was like hey I don't think
this is fair. And he was like you're
totally right. Let's fix it. And it was
like, oh, okay, that's exactly what you
would want to see. And so, yeah, this is
also why you want to do business with
ethical people as well.
>> Yeah. And you know, and I think there's
nothing wrong with you bringing up the
truth in business to people around you.
And more often than not, it's really
hard. And there is someone right now
that you're picturing who
>> doesn't treat you right in business, who
doesn't treat other people next to you
right. And I think like it's a very
powerful thing to just lean into them.
And I always like to do it this way. and
say, "Hey, I don't know if you're open
to feedback, but if you are, I have a
little thing that I think might be
helpful for you." Who's going to say no
to that? Very few people. So, you say,
they say, "Okay, yeah." You say, "Well,
I've noticed that the way that you've
treated Samantha [snorts] kind of
demoralizes her." Yeah.
>> And it doesn't seem like it's working.
And I only know that cuz it's happened a
few times to me, too.
>> I think that it might be more helpful if
you did it like this. Are you open to
trying a different way? And what you're
doing right then, you're sandwiching the
tough feedback with two open-ended
questions that are very kind and hard to
say no to.
>> And if they do say no, they've told you
a lot, right? And
>> if they say no, you say that's not for
me.
>> Or you you you know do like one of the
things my mentors taught me back in the
day, if they say no, you do something
very simple, which is, you know what,
that doesn't work for me.
>> Yeah.
>> And a lot of times there's not a there's
not a way to argue for that doesn't work
for me.
>> Yeah.
>> And so you might have to leave. You
might have to change, but you might also
be shocked how often it works.
>> Yeah. No, I have I talked about this in
the courage book. I had a a moment like
that where I I went to my boss at when I
was at American Peril. He'd asked me to
do something I thought was unethical.
And I was like, I I don't want to do
that. And and I was nervous about losing
my job. And it's like, wait, why would I
want to why would I be nervous about
losing a job that's asking me to do
something unethical? In fact, that
should be very clarifying, right? It it
could be dis the answer could be
disappointing
>> but but it shouldn't be something you're
afraid of because if if you don't get
the answer you want you did get the
answer you want to another question
which is should I continue to be a part
of this
>> or you might even have something happen
which is you didn't understand the whole
picture
>> you know so I might be like why do you
keep demoralizing Samantha she might be
like Samantha's on her fourth port
performance review and we should
probably let her go go and she stole
last month and you're like oh [ __ ] okay
well maybe I'm maybe I'm all there could
be some likelihood, you know.
>> Okay. So, the last virtue is is wisdom,
which I think people tend to think of as
like this thing that you have at the end
of your life, not a thing you're
accumulating through the course of your
life, right? Like like it's not this
place that you arrive. It's more of a a
process. It's a byproduct of of learning
and experience and mentors and all these
things. But it is it is weird how often
people will be like, I'm going to I'm
going to risk my entire life, all my
money to go start this business and then
by the way, I'm not going to read any
books about it. I'm not going to ask for
anyone's advice and I'm going to totally
learn it on my own as if nobody has done
this before.
>> It's crazy.
>> It makes, you know, one of my lessons
that I learned early on in life is like
I remember talking to one of my mentors.
He gave me a piece of advice that was
basically like whatever you learn from
somebody, try to be the person that they
tell other people about.
>> And I thought about that and I was like,
"Oh yeah, because all my success
stories, people who have listened to me
and gone on, I can name them."
>> Yeah.
>> You know, and we have a lot. And so if
you are the person that listens so
intently to other people on uh your
journey and then tells them a little
thank you like, "Hey Ryan, I just read
your book. It was incredible. Thank you
so much. Here's a small thing." You get
those all the time, right? But what I
love about that little drop, he's not
he's not asking you to respond. He's
just saying, "This is great."
>> And if you're doing it with people who
aren't that well known on the internet,
most people have never
>> given somebody advice and have them say,
"Thank you. I used it and it worked."
And then given somebody advice and then
had them say, "Thank you. I used it and
it worked." And if you do that a few
times, you turn people into mentors that
you didn't even really mean to. And they
certainly didn't mean to mentor you cuz
that's a big, you know, burden. And so I
think you're crazy to not take the
wisdom of others and apply it to your
life. I've always tried to be the best
student of anybody I learn from.
>> We sort of celebrate learning by
experience as if that's not the least
efficient, most expensive way to learn.
I mean, it's obviously great and you
have to. There's some things you can
only learn by experience, but like the
idea of learning it by trial and error
when people have been in your exact
position and written books about it.
people have been in your exact position
and made catastrophic mistakes that
there are expose and articles about like
even you know just opening a business on
this main street I'm looking around
we're doing it and it's like why aren't
all these shops empty and it's like I
went around I asked the chamber of
commerce I asked all the the real estate
I was like why do things not last in
this town and it's like oh there are
these reasons and some of those reasons
are avoidable some of those reasons are
give me feedback on things I have to do
differently. But it's just the idea of
like, look, somebody went out of
business in this space that you're
trying to open a store in, right? Why?
It would probably be good for you to
figure that out before you've taken out
a home equity line of credit on your
house.
>> Oh, 100%. I mean, I It's one of the
things that keeps me up at night. If
there's one thing that scares me, it's
that we talk about buying businesses on
the internet and then somebody just goes
and buys one.
>> Yeah.
>> And then they go, "What the [ __ ] did I
just do?" Yeah.
>> We originally had a buying business and
now we don't
think you have to actually have a group
of people around you for the full year
you were going through this process and
you need people to call in the dead of
the night and you need them you need to
see other people's reps real time. You
need to see all the mistakes they made.
You need to look at the case studies.
And so we actually killed it because we
were like not only is a book not enough,
a course isn't enough. you have to
actually have real humans and almost
treat it like a mini MBA.
>> And so I feel so strongly in that like
every chance I get I I often think about
how Warren Buff Buffett the only thing
he does most days is read and learn. And
then you know let's call 5 to 10% of
what he does is action. Yeah.
>> And you know 90 to 95% of what he does
is data accumulation.
>> And I think a lot of people these days
would say that's mental masturbation and
you're you're you're pushing it off. But
if you are committed and disciplined to
the type of person that is going to make
a move, but you do it from a data and
knowledge basis, your likelihood of
success is just so much higher. I mean,
we know we know in our group about 30 to
40% of people who join buy a business.
The average amount of people that buy a
business is like 0.03%.
Yeah.
>> Now, there's some bias there because
this is a self- selected group and all
of those things, but I I wonder why
again and again we are so willing to get
distracted by all the little learnings
in life but not go deep into the one
learning that might actually change our
life.
>> Yeah, it's very likely very unlikely
you're going to be successful at
something that you have not made
yourself a student of. And the the
industries startup entrepreneurs are
especially guilty of this. Like Silicon
Valley, they're like, "Oh, this is a
huge industry. I'm going to I'm going to
disrupt an industry that I by the way
know [ __ ] all about. Like like I read an
article about it and I'm a customer so
obviously I understand it. And it's like
no, you don't understand the incentives,
the the the history, the evolution of
it. You don't understand why certain
things are the the way they are. And
that isn't to say that they they're they
all should be maintained, but there's a
logic to them. And most of them can be
traced to some kind of underlying
decision or regulation or it evolved
that way for a reason. And if you don't
know it, then you could be right about
knowing why it should change. But you
don't actually know how best to change
it. You don't know why it's particularly
entrenched. You actually have to like do
a deep dive into this thing way more
than like, oh, it would be cool to do
this.
>> Yeah. You know, it's funny. We have a
venture capital fund and the number one
indicator of success in our portfolio
companies is who has lived this problem
for more than 10 years. Yes.
>> And so I almost always will choose lived
experience and pain is the direct driver
to profit over almost anything else.
Right.
>> And of course there are exceptions to
this but usually those are second or
third time founders. So their lived
experience is building companies and can
sort of see the widget factory in every
single industry.
>> Like some of our best performers, I'm
like Dino at Seronics, it's a, you know,
autonomous ship builder. It's worth, I
don't know, 8 billion now. And he was in
the Navy and he saw firsthand the
problem with, you know, shipping and the
problem with acquisitions because he did
part of it. So, you know, I think often
times there's like a little bit of a
veneer today on being new, being young,
and in reality, most millionaires are 50
plus. Most billionaires are in their
70s. Most people who start a business
are in their 30s or 40s. This is not
always a young person's game. Like,
you're not broke, you're just early.
>> Yes. And and and you should be like,
"Hey, this is the part of my career that
is setting me up to be that person who
is successful in their 30s and 40s and
50s. what I'm doing now is learning
developing all different kinds of
experiences. It's like also it's like,
hey, yeah, you could be totally right
about this problem in this industry and
how much potential it has, but you
haven't learned a bunch of the skills
required for you to actually realize
that. Whether it's how to lead people,
whether it's managing pressure and
stress, whether it's emotional maturity,
there's all these other things. And
again, those are sometimes you can be so
right and you can have such a monopoly
or you can have such a big target that
you can kind of learn those things on
the job, but chances are you are not
ready for the thing that you think
you're going to be successful at and you
you could use a lot more time learning
and experimenting and and all of that.
>> Yeah. I mean, you know, I remember like
the exact moment when I knew I was going
to go do my own thing. Yeah. And I was
on a walk with my CEO at the time
[gasps] and I was building out a
business in Latin America. It was pretty
big and successful by then. And I was
like, we need to do this and we've got
to do more direct sales and we've got to
be online and a lot of the stuff that
I'm doing now today. And I remember he's
an older gentleman, you know, very very
wealthy billionaire many times over. I
have a lot of respect for him. And he
looked at me as I was going on my rant
and said, "Here, we get rich quietly. We
don't do it that way. And we're on a
boat going right. And if you want to go
left, you got to get your own bow.
>> Yeah.
>> And at the time I was really mad. I was
like, you're an idiot. You don't get it.
You're gonna miss the internet. You
know, me with my non-billions.
>> And so I knew I had to leave. But now I
look back at that moment and I'm like,
what a gift this man gave me because he
told me like, hey, if you are really
committed to this and you already know
this market and all these things, just
go do it yourself.
>> Yeah. And he had the discipline not to
not to be distracted by what you were
saying, but also the discipline not to
be like emotional or condescending or
threatened by what you were saying. He
could just be like, "Hey, this is where
I'm going. I have a sense of my path and
this is the path that you're that you
want to go on and I'm going to I'm not
threatened by that. I'm going to
encourage you to do it." But like he's
basically also saying, "You have a lot
to learn." Like you have a lot to learn.
>> And you know what? And he was right. I
mean, thankfully I went out and did my
own thing, but without the, you know,
five or six years working for him, I
would not be where I am today. And so, I
think sometimes you can get into a
company or a job and you'll know you're
ready to leave when you're like, "No,
no, I know the way and I I've seen it
and let me show you and it's working and
they won't let you continue that way."
And I hear a lot of people that's the
moment that you know you need to go try
it for yourself and then the same thing
say, "Hey,
>> you might be right. I might be wrong. Do
you think I'm crazy for going and trying
this by myself?
>> Yeah.
>> And I bet nine times out of 10 they're
going to say, "No, go try it."
>> And if it fails, come back to me.
>> Yeah. And keep the door open because
you're going to have a million questions
and you just need a lot of advice while
you're doing it. And uh that's part of
remaining a student of what you do, too.
>> Yeah. And and I don't actually think you
should almost ever burn the bridge
unless they are a terrible person that
has done awful things that you do that
you never want to engage with. And
often, I think, especially when you're a
young employee, they're not. Even if you
think they are, you just don't
understand yet because you're not a CEO.
>> Yes.
>> And so, otherwise, don't burn the
bridge. Actually, keep it there.
>> You know, you might might need to be
some commerce later over that bridge.
You don't even have to go back. Just
send some stuff.